Streamlined Payments

Although, We always try to exhaust every possible option for our customers and prospective customers, we do our best to explain that we act as "third party brokers" for our funding partners that actually underwrite any and all working capital agreements that we find for our
customers
In this particular case we were dealing with a merchant that had several particular challenges which is why they sought our help for finding capitalWe explained to them what we would need as far as documentation goes to get a pre-approval for funding and after some time elapsed and we finally got all the necessary documents, we did finally get a preapproval based on satisfying stipulations and some some further qualification criteria which would need to be checkedthis was all explained to the merchant verbally as well as in their actually documents The first challenge was that all of their bank statements were trending downwardas time progressed the customers financial picture continued to worsen so that by the time the actual agreements (as opposed to the simple application) were submitted, the merchants financial situation had devolved to the point that it no longer appeared a responsible decision on the part of the underwriter to enter into an agreement that the merchant wouldn't likely be able to fulfill their financial obligations to
After this merchants first pre-approval was denied while in final review stages, we continued to seek other offers as their financial picture continued to declineWe made no promises of final funding, at any point, and only stated that the underwriters were in the final stages of their due diligence and would be conducting landlord verifications and possibly site inspections if neededAs time went on and the merchants bank balance continued to go into the negative the chances for them getting final approval for any funding arrived at zero we informed them that there was nothing else we could do for them at this time
We do our best to help businesses that have a need for working capital, but also try to balance our service with responsibility in all our practices to assure that our customers are served to the full extent we are capable while never putting anyone into a situation that would require a payment that they are incapable of paying
Further, we pride ourselves on our untarnished record of handling all customers and prospective customer's personal and confidential information, and any suggestion of "identity theft" or other impropriety is also unwarranted, unrealistic, and has no basis in fact
We apologize that there seems to have been a misunderstanding, but the expectations of the consumer were unrealistic despite our best effort to communicate that funding will not occur unless and until the funding agreement is finalized which never occurred

To whom it may concern;
We have made several attempts to contact our merchant to address any issues they are having regarding their merchant processing account. Today, 06/19/2015, we left a message at the place of business and left a voicemail on the cellphone number provided.
This is a priority for our organization, we strive to provide excellent customer service to all merchants. Once our merchant contacts us, we can begin the resolution process.
Customer Service Department
888.***

Sent from my iPadStreamlined claims to have left a message at my restaurant. They did not. I am a small business and I have no employees during the day. I work all by myself till5:00p.m. No message was left. I have been calling the number they left on their response for days. All I get is an automated solicitation for a free cruise.

Please advise what phone number she is calling into?  Our toll free phone # is 800-[redacted]. We will place call to the client again.

To whom it may concern; We have made several attempts to contact our merchant to address any issues they are having regarding their merchant processing account.  Today, 06/19/2015, we left a message at the place of business and left a voicemail on the cellphone number provided.  This is a...

priority for our organization, we strive to provide excellent customer service to all merchants.   Once our merchant contacts us, we can begin the resolution process.   Customer Service Department 888.[redacted]

Review: Streamlined Payments ([redacted]) contacted our business [redacted] in [redacted] about having money to lend. We filled out the application and submitted it alone with 3 months of Bank Statements. Then they came back and asked for 9 more which we submitted to them. We had some issues with our account and let them know that upfront, we were told as long as the account showed a positive balance all was good. on September 25th we were emailed a loan agreement for $20,000.00 it was completed and returned to them for processing. The cover the agreement says "your application has been approved" Everything on the list was returned to them and [redacted] became our go to guy. We waited and nothing happened, we kept being told "it's month end, just a little longer" still no funding. On October 3rd an email was sent that said we were in line for funding. Then on October the 6th they came back and said now you only qualify for $5,100.00. We agreed to that and another contract was sent to us we signed and returned to them. Never a mention that this was just to string us along. Keep in mind they have had all our information for 3 weeks to make a decision. They even asked for all my Bank on Line log in which my Banker did not want me to release but did it any way because it was necessary to Fund us. So now they have 1 year of our Bank Statements and all sorts of personal information that could set us up for Identity Theft. We gave them all of this because they kept us on the hook about getting funded. Now today 10/12/2014 the day we were to be funded it was decided that he would use information he had 3 weeks ago to tell us we can't move forward. I have every Email that was sent related to us being funded and why it was taking so long. We feel that we have been totally mislead by their business practices. This has caused us to have to back out of projects that this money would have funded which is going to cost us revenue for our Company. It doesn't take a month to say NO!Desired Settlement: We would like to see them have to Honor the original Contract they sent us for $20,000.00 and due to the loss of Income this is causing us, a greatly reduced interest rate that will be even more manageable for a Small Business. This gives Small Business such false hope that they can move forward even when things are tough. But we all know it's all about how much they can get from the "little man." And the biggest thing they can't ever give all this false hope to another Company.

Business

Response:

Although, We always try to exhaust every possible option for our customers and prospective customers, we do our best to explain that we act as "third party brokers" for our funding partners that actually underwrite any and all working capital agreements that we find for our customers.

Review: [redacted] from Streamlined offered her companies services. She asked to see a current statement. I told her I got free equipment and paper from my current provider. After emailing the statement to Streamlined(on my iPad), she made me an offer of a $219.99 flat rate per month with free equipment, but could not provide free paper. She also promised that I would receive within 30 days, 2 bonus-signing checks of $395 each. The first was to pay the cancelation fee with my current provider & the second was to "cash, put in envelope & save." If I wasn't satisfied with Streamlined's service, I would use it for the cancelation fee, if I was satisfied, I got to keep it as a bonus. I never received those checks. Based on what she promised, I agreed to switch providers. When it came time to sign the contract on page 3 it said, 48 payments of $219.99 for equipment. I asked her what it was, I once again said that I DO NOT want to pay for equipment, she responded that that was how her company worded it, it was a "bundle" of everything. I also asked her about the "non cancelable" on the page. I asked her "why are you offering me a "cancelation fee check" if it says that? She assured me that it was cancelable. Since I didn't have a fax machine, she took it somewhere else to fax it. When she came back I asked her for the contract so I could make a copy, she said she didn't have it. She said she mailed it to corporate already and I would have to wait for it by mail. Also on page 4 of the contract, she forgot to have me initial that page, so she signed my initials.

After using Streamlined for the month of June 2014, $432.10 was taken out of my account for fees. That was almost $100 more than my previous provider charged. I have called her every month since(including today) and she will not return my calls. Streamlined has been no help, they say that she will call me and take care of it.Desired Settlement: I now have a huge bill for equipment charges, over $10,000. I want to speak to Strealined and [redacted] about her promises that she did not keep. She completely lied about everything she promised through Streamlined. And she also did not give me a copy of the contract when I asked for it. I want to make sure that they do not continue to lie to small business' about their services.

Business

Response:

To whom it may concern; We have made several attempts to contact our merchant to address any issues they are having regarding their merchant processing account. Today, 06/19/2015, we left a message at the place of business and left a voicemail on the cellphone number provided. This is a priority for our organization, we strive to provide excellent customer service to all merchants. Once our merchant contacts us, we can begin the resolution process. Customer Service Department 888.[redacted]

Consumer

Response:

Sent from my iPadStreamlined claims to have left a message at my restaurant. They did not. I am a small business and I have no employees during the day. I work all by myself till5:00p.m. No message was left. I have been calling the number they left on their response for days. All I get is an automated solicitation for a free cruise.

Business

Response:

Please advise what phone number she is calling into? Our toll free phone # is 800-[redacted]. We will place call to the client again.