StreamSmart Direct LLC

Mr [redacted] initiated a warranty return for repair...Unfortunately, he sent the unit to the wrong address...An address that we have no command over...I spoke to him through email, and more recently over the phone to help address the situation...Mr [redacted] was confrontation accusing me and StreamSmart of not wanting to warranty the device...I tried to explain that he shipped the device to the wrong place and he promptly hung up on me...He finally, after he had been asked in every email and phone call, provided me the website with the address information that he used...I contacted that person and retrieved his device, fixed his device, and sent it back to him, all in the same day...He should be in receipt of his warrantied unit as of the writing of this response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I close the complain with much regret as this company did not replace the unit with a new unitThe representative was rude and unprofessional The company is run very poorly as you see they delay response too Revdex.com and even refuse direct mailing from the post office The never return voice messages and avoid customer as much as possibleThey should not be in business as they sell a product with problems and very overpricedI learned a lesson the hard way of wasting $on a local company Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I close the complain with much regret as this company did not replace the unit with a new unitThe representative was rude and unprofessional The company is run very poorly as you see they delay response too Revdex.com and even refuse direct mailing from the post office The never return voice messages and avoid customer as much as possibleThey should not be in business as they sell a product with problems and very overpricedI learned a lesson the hard way of wasting $on a local company Regards, [redacted]

Mr*** initiated a warranty return for repair...Unfortunately, he sent the unit to the wrong address...An address that we have no command over...I spoke to him through email, and more recently over the phone to help address the situation...Mr*** was confrontation accusing me and StreamSmart
of not wanting to warranty the device...I tried to explain that he shipped the device to the wrong place and he promptly hung up on me...He finally, after he had been asked in every email and phone call, provided me the website with the address information that he used...I contacted that person and retrieved his device, fixed his device, and sent it back to him, all in the same day...He should be in receipt of his warrantied unit as of the writing of this response

Mr*** initiated a warranty return for repair...Unfortunately, he sent the unit to the wrong address...An address that we have no command over...I spoke to him through email, and more recently over the phone to help address the situation...Mr*** was confrontation accusing me and StreamSmart
of not wanting to warranty the device...I tried to explain that he shipped the device to the wrong place and he promptly hung up on me...He finally, after he had been asked in every email and phone call, provided me the website with the address information that he used...I contacted that person and retrieved his device, fixed his device, and sent it back to him, all in the same day...He should be in receipt of his warrantied unit as of the writing of this response

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
I close the complain with much regret as this company did not replace the unit with a new unitThe representative was rude and unprofessional? The company is run very poorly as you see they delay response too Revdex.com and even refuse direct mailing from the post office? The never return voice messages and avoid customer as much as possibleThey should not be in business as they sell a product with problems and very overpricedI learned a lesson the hard way of wasting $on a local company? ? Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I close the complain with much regret as this company did not replace the unit with a new unit. The representative was rude and unprofessional.  The company is run very poorly as you see they delay response too Revdex.com and even refuse direct mailing from the post office.  The never return voice messages and avoid customer as much as possible. They should not be in business as they sell a product with problems and very overpriced. I learned a lesson the hard way of wasting $350 on a local company.   Regards,
[redacted]