Street Appeal, LLC

Complaint: [redacted] I am rejecting this response because: I am confused with your responseI have NEVER asked for a full cash refund nor do I expect oneI told [redacted] that I was more than willing to pay for his time and materials usedI feel, after having other contractors and an insurance adjuster to my home to look at my issue and the quality of ***'s work, that a payment of $would be more than fairAll of his work had to be ripped out and redoneNot to mention the hidden charges of cancellation of service fee and a diagnosis fee that were never communicated to me up front but were on my final receiptPlus the charges for installing siding that was never done, the siding was in a box in my garageI agreed to pay for the siding material but was not given a receipt for itI do not have a bigger problem hereHidden and bogus charges, unfinished/poor quality work, not fixing the leak in the first place, poor communication, and unprofessional service is the problemThis would mean that an additional refund of $should be owed to meI am not able to make that refund happen with my credit card companyThis refund would have to come from the vendor (Street Appeal) through the Square app as I stated in my previous responseWhen a credit card payment is made through square, a partial refund can be given when a problem with the product/service arisesHere are the directions to follow in the square app in order to make this refund happenWhen can I expect this to occur? Thank youProcess Full or Partial Refunds In-AppTap the following icon in the navigation bar:Tap Activity.Select the payment you'd like to refund > tap Issue Refund.Enter the amount you want to refund and a reason for the refund.Tap Refund.Process Refunds - Square [redacted] Sincerely, [redacted]

We (Street Appeal, LLC) first met with this customer in September to see what was going on and try to find a resolution to an unknown problem at the timeAfter bringing mulitple people over and getting there years experience we agreed to fix it that weekend as along as we could get a down
paymentShe agreed and said she would get right on it, days later we get a phone call asking for us to push it back as at the time she had no way of providing a small down payment of $Unfornately she had no way of doing this until almost a week an half to weeks later once she received a home repair credit card via mailBy this time we told her it was going to be delayed as to other jobs we had already had scheduled, the nasty weather we had for multiple days straight as this work was to be performed outside and an out of state hunting trip that she was informed aboutIn the mean time I (***) told the customer I was just going to do a termperary stop until we had good 3-days straight without rain to fix it completelySo by this time were into decemeberThe winter has been nothing but rain, finally after the holidays we inform the customer that were coming over first week of january with guys to tear this apart an fix it, at this time the customer informs me that she is not happy about the delays an that she wants to cancelWe agreed an said that would be fine an I would get the estimate from the outside estimating company along with whatever refunded was due based on that estimateShe then informed me of how much it was and I told her I was not comfortable with that and that I would get her what she deserved an that we are definately not trying to rip her off, we have tried to settle with her multiple timesI also informed this customer of the outside estimating service we use and that as her salesman didnt feel right about that price an the service charges and diagnosis feesWe (*** and ***) then talked on the phone and I told her that out of good faith and effort wanted to go ahead an make a full refund to her credit card companyHowever we have yet to hear from this customer to provide us with the credit card company and phone number to make this refundWe are in no way shape or form trying to rip this customer offAs you can see from the attached photo we reached out to her the following day via text to gather information but was not successfulWith the refund of that we agreed upon on January 13rd 2016, we informed her that it had to go back onto the credit card for tax purposes and company policyWe have been more than willing to settle with this customer as you can seeWe have been willing to do whatever it is that is legally right for this customerPlease contact us with further steps into processing this refund onto this customers home repair credit card. Project Manager*** ***

Complaint: ***
I am rejecting this response because:
Cody and I had no such conversation about a full refund on my credit card or about me being the one to contact Street Appeal to obtain this refundCody was contacted by and spoke with my new contractor approximately a month ago (February 12th, I believe)Cody gave his word to have his accountant contact me within hours in order to process a refund on the credit cardI waited for over a month but was never contacted by anyone with Street Appeal thus the need to take my concerns to the Revdex.comThe payment was made on SquareI use square to help run a small business and know that a refund using square does not require the customer to do anythingStreet Appeal has my credit card information through Square and should be able to issue a refund fairly easily within 2-business daysHere is the link to Square's refund policy. https://***
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:
I am confused with your response. I have NEVER asked for a full cash refund nor do I expect one. I told [redacted] that I was more than willing to pay for his time and materials used. I feel, after having other contractors and an insurance adjuster to my home to look at my issue and the quality of [redacted]'s work, that a payment of $277.48 would be more than fair. All of his work had to be ripped out and redone. Not to mention the hidden charges of cancellation of service fee and a diagnosis fee that were never communicated to me up front but were on my final receipt. Plus the charges for installing siding that was never done, the siding was in a box in my garage. I agreed to pay for the siding material but was not given a receipt for it. I do not have a bigger problem here. Hidden and bogus charges, unfinished/poor quality work, not fixing the leak in the first place, poor communication, and unprofessional service is the problem. This would mean that an additional refund of $400 should be owed to me. I am not able to make that refund happen with my credit card company. This refund would have to come from the vendor (Street Appeal) through the Square app as I stated in my previous response. When a credit card payment is made through square, a partial refund can be given when a problem with the product/service arises. Here are the directions to follow in the square app in order to make this refund happen. When can I expect this to occur? Thank you. Process Full or Partial Refunds In-AppTap the following icon in the navigation bar:Tap Activity.Select the payment you'd like to refund > tap Issue Refund.Enter the amount you want to refund and a reason for the refund.Tap Refund.Process Refunds - Square[redacted]
Sincerely,
[redacted]

We have tried to settle this complaint multiple times before it has even came to the Revdex.com, unfortunately this customer used her credit card for a purchase, then decided to cancel as we were going to perform the work and now wants a cash refund. We have to record all of our transactions with the IRS, as its the law if this customer wants a refund it has to be made through her credit card company. The last thing we want to go and do is rip a customer off, we are not in the business to do that nor have we served hundreds of customers around her area and have never received a complaint or a problem. We are more than willing to refund this customer 677.67 to her original payment on the credit card. If this customer isnt willing to take this refund, then it sounds like there is a bigger problem going on. We are here to do the best for our customers not make their problems bigger.