StreetEasy

[redacted] Dear [redacted] ***: We have received your letter dated October **, regarding additional concerns from [redacted] regarding her property located at [redacted] ***As we expressed in our initial response, [redacted] ’s information for [redacted] ***’s property, or, for that matter, any property listed on our website is garnered from publicly available data such as county tax records and county sales records [redacted] has the First Amendment right to disclose this public information We suggest that [redacted] contact the New York County directly regarding the information regarding her property address that is publicly availableIf the information regarding her property was no longer available as a public record it would no longer appear on our website Again, [redacted] ’s goal is to provide transparent and abundant real estate information to consumersWe do not remove any homes or the publicly available information for homes from our database, because a complete database is so important to our goalI hope that the explanation above will address your concerns Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business via personal email in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My home address and other personal information is still being posted on Streeteasy's/ [redacted] 's websiteI've explained that I believe that this website's actions puts me at risk for identity theft, and they have declined to remove this information from the website While my information may be publicly available on certain public registries, Streeteasy/ [redacted] is taking this personal information and re-posting it on their website to a broad audience Moreover, they are using my personal information for their own financial gain (i.e., this website supports paid advertisements) It is very disturbing that I am unable to sell my apartment, without having my home address and other personal information broadcast to the general public without my authorization, and I am powerless to have this information removed I'm repeating my request that this website remove my personal information Thank you for your assistance with this Sincerely, [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

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Dear *** ***:
We received your letter dated September **, regarding a customer complaint from a certain *** **
*** and her property located at *** ** *** *** *** *** *** *** ** ***. In *** ***’s complaint she has requested that we remove certain personally identifiable information with respect to her property from our StreetEasy websiteAlthough we respect *** ***’s concerns, *** does not remove homes or certain information regarding properties from any of our sites on a one-by-one basis, as requested
***’s information for *** ***’s property, or, for that matter, any property listed on our website is garnered from publicly available data such as county tax records and county sales records. The aerial and street view photos are also available on a variety of mapping websites The information for *** ***’s property listed on our website is available to the general public on the New York City of Finance’s Automated City Register Information System by simply searching a property record and entering her last name in the search field I have attached a screenshot of this available information for your reference.
*** *** also claims that we are selective with the properties that we list the sale and ownership records forWe would like to take this opportunity to explain that if we do not list historical sales or current ownership information for a property, it is simply because we have not received any publicly available data for these properties
***’s goal is to provide transparent and abundant real estate information to consumers. We do not remove any homes or the publicly available information for homes from our database, because a complete database is so important to our goal. I hope that the explanation above will address your concerns.
Sincerely,
*** ***
*** ***
*** ***
cc: *** *** ***

*** *** ***
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*** *** ** ***Dear *** ***:We received your letter dated May **, regarding a customer complaint from a certain *** *** and his company ***
*** ***, (***)In *** ***’s complaint he requests that we reactivate ***'s account - which *** *** manages via Streeteasy.com. Since April ***, 2015, we have been in communication with *** *** regarding the validity of ***'s rental listingsWe advised *** ***, both verbally and in writing, that *** needs to provide proof of exclusivity as ***'s listings have been flagged as fraudulent by various usersAfter conducting an investigation, StreetEasy found *** was posting fraudulent listings which promoted incorrect data, units that had already been rented but advertised as still being available, in addition to open rentals being advertised as exclusives. We would like to take this opportunity to explain that we do not accept “permission to advertise” as evidence of an exclusive agreementAdditionally, verbal or “handshake” agreements will not be considered sufficient proof that a listing is an exclusiveFor further clarity, please review our Listings Quality Policy here: *** At this time, *** *** and *** have failed to adhere to our Listings Quality Policy and have yet to provide us with legitimate exclusives; providing us with various documents that contained incorrect or misleading informationThese events have resulted in the suspension of ***'s account pending compliance with *** ***'s Terms of Use and Listings Quality Policy. *** ***'s goal is to provide accurate, transparent and abundant real estate information to consumersI hope that the explanation above will address your concerns.Sincerely,*** ***StreetEasy *** *** ***cc: StreetEasy Customer Service

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Dear [redacted]:
We have received your letter dated October **, 2014 regarding additional concerns from [redacted] regarding her property located at [redacted]. As we expressed in our initial response, [redacted]’s information for [redacted]’s property, or, for that matter, any property listed on our website is garnered from publicly available data such as county tax records and county sales records. [redacted] has the First Amendment right to disclose this public information.
We suggest that [redacted] contact the New York County directly regarding the information regarding her property address that is publicly available. If the information regarding her property was no longer available as a public record it would no longer appear on our website.
Again, [redacted]’s goal is to provide transparent and abundant real estate information to consumers. We do not remove any homes or the publicly available information for homes from our database, because a complete database is so important to our goal. I hope that the explanation above will address your concerns.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business via personal email in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My home address and other personal information is still being posted on Streeteasy's/[redacted]'s website. I've explained that I believe that this website's actions puts me at risk for identity theft, and they have declined to remove this information from the website.
While my information may be publicly available on certain public registries, Streeteasy/[redacted] is taking this personal information and re-posting it on their website to a broad audience.  Moreover, they are using my personal information for their own financial gain (i.e., this website supports paid advertisements).  
It is very disturbing that I am unable to sell my apartment, without having my home address and other personal information broadcast to the general public without my authorization, and I am powerless to have this information removed. 
I'm repeating my request that this website remove my personal information. 
Thank you for your assistance with this. 
Sincerely,
[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: We are a real estate and management company that working with multiple private owners and trying to rent their units

I was submitting exclusive agreement signed by owner of apartment and my company to [redacted] -[redacted]

StreetEasy [redacted] for advertising an apartment on streeteasy website

Because I technical mistake with unit number (which got fixed and resubmit) [redacted] decided to freez my account and not letting me advertise and ignoring my requests to open my account

Even after submitting a new exclusive agreement that I have with the owner he still ignoring me.

Please help me with this situation as we are losing business and streeteasy acting as a dictator real estate service that just shutdown his service whenever they feel like

streeteasy forget that they are here to service the public andDesired Settlement: open my account so I can advertise

Business

Response:

[redacted]

[redacted]Dear [redacted]:We received your letter dated May **, 2015 regarding a customer complaint from a certain [redacted] and his company [redacted], ([redacted]). In [redacted]’s complaint he requests that we reactivate [redacted]'s account - which [redacted] manages via Streeteasy.com. Since April [redacted], 2015, we have been in communication with [redacted] regarding the validity of [redacted]'s rental listings. We advised [redacted], both verbally and in writing, that [redacted] needs to provide proof of exclusivity as [redacted]'s listings have been flagged as fraudulent by various users. After conducting an investigation, StreetEasy found [redacted] was posting fraudulent listings which promoted incorrect data, units that had already been rented but advertised as still being available, in addition to open rentals being advertised as exclusives. We would like to take this opportunity to explain that we do not accept “permission to advertise” as evidence of an exclusive agreement. Additionally, verbal or “handshake” agreements will not be considered sufficient proof that a listing is an exclusive. For further clarity, please review our Listings Quality Policy here: [redacted] At this time, [redacted] and [redacted] have failed to adhere to our Listings Quality Policy and have yet to provide us with legitimate exclusives; providing us with various documents that contained incorrect or misleading information. These events have resulted in the suspension of [redacted]'s account pending compliance with [redacted]'s Terms of Use and Listings Quality Policy. [redacted]'s goal is to provide accurate, transparent and abundant real estate information to consumers. I hope that the explanation above will address your concerns.Sincerely,[redacted]StreetEasy [redacted]cc: StreetEasy Customer Service

Review: Streeteasy is a company that lists information about apartments for sale. When members type the address for my apartment, they are able to see (1) my name (and my parents' names, as co-purchasers of the apartment); and (2) our addresses (including a home address not associated with the apartment). I requested that this personally identifiable information be removed (i.e., our names and home address not associated with the apartment). I explained that I have been a victim of identity theft in the past and I am concerned about identity theft, personal security, and privacy issues. There is no business reason that our names (and unrelated address) should be released on this website. Also, this practice appears to be enforced selectively, as personally identifiable information is only being posted for some individuals, and not others.

Streeteasy has refused to take down the personally identifiable information, despite my requests.Desired Settlement: Please have Streeteasy remove my name and my parents' names (and unrelated address) from their posting regarding my apartment.

Business

Response:

[redacted]

Dear [redacted]:

We received your letter dated September **, 2014 regarding a customer complaint from a certain [redacted] and her property located at [redacted]. In [redacted]’s complaint she has requested that we remove certain personally identifiable information with respect to her property from our StreetEasy website. Although we respect [redacted]’s concerns, [redacted] does not remove homes or certain information regarding properties from any of our sites on a one-by-one basis, as requested.

[redacted]’s information for [redacted]’s property, or, for that matter, any property listed on our website is garnered from publicly available data such as county tax records and county sales records. The aerial and street view photos are also available on a variety of mapping websites. The information for [redacted]’s property listed on our website is available to the general public on the New York City of Finance’s Automated City Register Information System by simply searching a property record and entering her last name in the search field. I have attached a screenshot of this available information for your reference.

[redacted] also claims that we are selective with the properties that we list the sale and ownership records for. We would like to take this opportunity to explain that if we do not list historical sales or current ownership information for a property, it is simply because we have not received any publicly available data for these properties.

[redacted]’s goal is to provide transparent and abundant real estate information to consumers. We do not remove any homes or the publicly available information for homes from our database, because a complete database is so important to our goal. I hope that the explanation above will address your concerns.

Sincerely,

cc: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My home address and other personal information is still being posted on Streeteasy's/[redacted]'s website. I've explained that I believe that this website's actions puts me at risk for identity theft, and they have declined to remove this information from the website.

While my information may be publicly available on certain public registries, Streeteasy/[redacted] is taking this personal information and re-posting it on their website to a broad audience. Moreover, they are using my personal information for their own financial gain (i.e., this website supports paid advertisements).

It is very disturbing that I am unable to sell my apartment, without having my home address and other personal information broadcast to the general public without my authorization, and I am powerless to have this information removed.

I'm repeating my request that this website remove my personal information.

Thank you for your assistance with this.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

We have received your letter dated October **, 2014 regarding additional concerns from [redacted] regarding her property located at [redacted]. As we expressed in our initial response, [redacted]’s information for [redacted]’s property, or, for that matter, any property listed on our website is garnered from publicly available data such as county tax records and county sales records. [redacted] has the First Amendment right to disclose this public information.

We suggest that [redacted] contact the New York County directly regarding the information regarding her property address that is publicly available. If the information regarding her property was no longer available as a public record it would no longer appear on our website.

Again, [redacted]’s goal is to provide transparent and abundant real estate information to consumers. We do not remove any homes or the publicly available information for homes from our database, because a complete database is so important to our goal. I hope that the explanation above will address your concerns.

Sincerely,

Review: I unsubscribed from StreetEasy emails in January and was still receiving them as of today. I clicked Unsubscribe to no avail. I contacted customer support repeatedly and was repeatedly assured that I was unsubscribed from all emails. Still receiving emails after over a month, I asked them to remove my account and all traces of my email address from their databases. I have received TEN emails in the past 24 hours regarding updates to listing and buildings I saved in their app when my account was supposedly active (if it was ever disabled). I am now receiving TWO emails for every listing update instead of just one. When I search online for the company, I have found numerous complaints of from others with this issue so it has clearly been brought to their attention before and nothing has been done. Their practices constitute unethical business behavior and harassment and their delay in resolving this issue is nonsensical given that they are owned by a large real estate software company ([redacted]) and have top software engineering talent capable of fixing this issue in a matter of minutes. It is really not that hard to remove an account and remove someone's email address from a database, leading me to believe that this is their standard business practice. It must stop immediately.Desired Settlement: I would like all of my account information, including but not limited to name, app preferences, and email address, completely and entirely removed from all electronic and written databases and records at the company immediately. I would like the company to create extremely clear and effective user interface elements of the app and website where any user can delete an account and update their email preferences. Emphasis on EFFECTIVE. The ability to delete account information and stop the flow of harassing emails is a RIGHT of consumers in this country and I am escalating this issue to the appropriate agencies, institutions, and police department. This company will stop harassing me or face serious legal and reputational consequences.

Consumer

Response:

I have reviewed the response made by the business via personal email in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,