Revdex.com # [redacted]2481917 – [redacted] – 04/04/16 I appreciate the opportunity to respond to this complaint. For clarification purposes, I would like to note that StreetLinks Lender Solutions is a national appraisal management company (AMC), not a local appraisal firm. The appraiser who completed...
the appraisal report in question is an independent fee appraiser located in North Carolina, not an employee of StreetLinks. Our primary focus is to link lenders with the services of state licensed independent fee appraisers located within the subject property’s local market in a manner that is compliant with current industry requirements and regulations. These regulations promote appraiser independence and prohibit undue influence of an appraiser’s opinion of value by parties involved in the mortgage transaction. In this particular transaction, our client, and the entity that made the request for services, was the lender. Mr. [redacted] (Borrower) did not enter into any contractual client relationship with StreetLinks, and is not a named intended user of the resulting appraisal report. Our primary responsibility in this transaction, and the service expected by our actual client (the lender), was to obtain an unbiased and uninfluenced opinion of the market value of the subject property from a residential appraiser in good standing and licensed by the State of North Carolina to provide such a product. The intended user of the resulting appraisal product was only the lender. In this particular transaction, the borrower is displeased with the appraisal inspection delay and order turnaround time. Due to the area’s extreme interest in residential refinance and purchases, the order was rejected multiple times due to the appraisers’ high work volume. Upon order acceptance, the appraisal inspection was scheduled within 24 hours for the appraiser’s earliest availability. Our client was privy to the processing updates and provided with an explanation for any delays. The borrower contacted our team by phone and email asking us to research further into the order for a speedier turnaround time. We advised the borrower that we could attempt to locate a new appraiser however the workload in the area is high, which could further delay the order. We directed the borrower to contact his lender to discuss further. Throughout the life of the order, the client did not provide a need by date or rush request I am pleased to advise that the status of the appraisal order is currently on track. Should any further delays take place, a detailed notification will be provided to our client immediately. A request for restitution is not warranted at this time. Respectfully, Patty C[redacted]Director of Audit and ComplianceStreetLinks Lender Solutions
Revdex.com # [redacted]2481917 – [redacted] – 04/04/16 I appreciate the opportunity to respond to this complaint. For clarification purposes, I would like to note that StreetLinks Lender Solutions is a national appraisal management company (AMC), not a local appraisal firm. The appraiser who completed...
the appraisal report in question is an independent fee appraiser located in North Carolina, not an employee of StreetLinks. Our primary focus is to link lenders with the services of state licensed independent fee appraisers located within the subject property’s local market in a manner that is compliant with current industry requirements and regulations. These regulations promote appraiser independence and prohibit undue influence of an appraiser’s opinion of value by parties involved in the mortgage transaction. In this particular transaction, our client, and the entity that made the request for services, was the lender. Mr. [redacted] (Borrower) did not enter into any contractual client relationship with StreetLinks, and is not a named intended user of the resulting appraisal report. Our primary responsibility in this transaction, and the service expected by our actual client (the lender), was to obtain an unbiased and uninfluenced opinion of the market value of the subject property from a residential appraiser in good standing and licensed by the State of North Carolina to provide such a product. The intended user of the resulting appraisal product was only the lender. In this particular transaction, the borrower is displeased with the appraisal inspection delay and order turnaround time. Due to the area’s extreme interest in residential refinance and purchases, the order was rejected multiple times due to the appraisers’ high work volume. Upon order acceptance, the appraisal inspection was scheduled within 24 hours for the appraiser’s earliest availability. Our client was privy to the processing updates and provided with an explanation for any delays. The borrower contacted our team by phone and email asking us to research further into the order for a speedier turnaround time. We advised the borrower that we could attempt to locate a new appraiser however the workload in the area is high, which could further delay the order. We directed the borrower to contact his lender to discuss further. Throughout the life of the order, the client did not provide a need by date or rush request I am pleased to advise that the status of the appraisal order is currently on track. Should any further delays take place, a detailed notification will be provided to our client immediately. A request for restitution is not warranted at this time. Respectfully, Patty C[redacted]Director of Audit and ComplianceStreetLinks Lender Solutions