We are fully aware of Mr***'s complaint We have also notified him of our response when he called our office and asked the same questions and was given the same answers Although it is not attached to this email, we have a signed document indicating that Mr [redacted] signed informing him of his co-payment for the services that were rendered It can be produced at your convenience and I am sure Mr [redacted] has it in his capacity as our patients receive a copy of this when they sign it and enroll and approve of the treatment.On this note as well, Mr [redacted] informed us that he "did not read it" and thus he thought he was to have no co-payment for the services.Mr [redacted] has a dental plan and he chose to come to our office on his own accord It is not our dental insurance plan and it is not our responsibility to know the details of this plan It is a courtesy that we provide to our patients to assist them in their concerns When Mr [redacted] chose not to pay attention to his plan and then chose not to pay attention to his signature on a financial document and then had an outstanding bill he chose to call our office and state that he should not have to payWe stand by our initial decision that the balance will be paid in full within the next days or Mr [redacted] will be sent to our collection agency so that we proceed with the payment in fullSincerely, DrJeff R [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/26) */ I have several concerns with this inquiry. 1. I am not sure that this is the actual patient contacting us or it is the patients grandson who I spoke to yesterday and informed that no refund would be given and he abruptly hung up on me due to... his disappointment. We are not permitted by HIPPA laws to discuss treatment with another family member unless authorized to do so by the actual patient, in writing. This actual patient that is being referenced is located in California at this time and has been there for some long period of time as well. 2. The treatment was performed over 1 year ago and during it the patient approved all steps and was satisfied with the results and was also recommended to have some follow up treatment performed to continue to improve the device that she was given. The patient did not follow thru with treatment and then over a year later, we hear from the grandson that he requests a refund from this patient. 3. In the conversation with the grandson I asked him to have the patient brought to our office to evaluate the concerns and then we would be delighted to evaluate any situation that he says occurred. He informed me that this was not possible and thus I told him that we could not offer a refund for a procedure that was performed correctly, done with exceptional care and quality and then a year later he has a concern. I consider this matter to be closed as we were told that the patient would not be returning to our office to evaluate the situation. We are not going to violate any HIPPA laws by speaking to another family member without authorized consent to do so from the actual patient. We need this in writing to do so. Furthermore, the patient did not follow thru with advised treatment as recommended and according to our records it would have a direct impact on the success of this device given to the patient for its long term success.
Thank you for your response Mr*** As we stated in our initial response, we will honor the payment in full process for the next short Tim period and then we will proceed with our usual and customary collection process when a balance is not paid in full for services rendered Thank you for acknowledging that you did sign a financially binding contract and for having the services that you approved delivered to you, in full We wish you the best DrJeff R [redacted] - Streetsboro Dental
We are fully aware of Mr***'s complaint We have also notified him of our response when he called our office and asked the same questions and was given the same answers Although it is not attached to this email, we have a signed document indicating that Mr [redacted] signed informing him of his co-payment for the services that were rendered It can be produced at your convenience and I am sure Mr [redacted] has it in his capacity as our patients receive a copy of this when they sign it and enroll and approve of the treatment.On this note as well, Mr [redacted] informed us that he "did not read it" and thus he thought he was to have no co-payment for the services.Mr [redacted] has a dental plan and he chose to come to our office on his own accord It is not our dental insurance plan and it is not our responsibility to know the details of this plan It is a courtesy that we provide to our patients to assist them in their concerns When Mr [redacted] chose not to pay attention to his plan and then chose not to pay attention to his signature on a financial document and then had an outstanding bill he chose to call our office and state that he should not have to payWe stand by our initial decision that the balance will be paid in full within the next days or Mr [redacted] will be sent to our collection agency so that we proceed with the payment in fullSincerely, DrJeff R [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/26) */ I have several concerns with this inquiry. 1. I am not sure that this is the actual patient contacting us or it is the patients grandson who I spoke to yesterday and informed that no refund would be given and he abruptly hung up on me due to... his disappointment. We are not permitted by HIPPA laws to discuss treatment with another family member unless authorized to do so by the actual patient, in writing. This actual patient that is being referenced is located in California at this time and has been there for some long period of time as well. 2. The treatment was performed over 1 year ago and during it the patient approved all steps and was satisfied with the results and was also recommended to have some follow up treatment performed to continue to improve the device that she was given. The patient did not follow thru with treatment and then over a year later, we hear from the grandson that he requests a refund from this patient. 3. In the conversation with the grandson I asked him to have the patient brought to our office to evaluate the concerns and then we would be delighted to evaluate any situation that he says occurred. He informed me that this was not possible and thus I told him that we could not offer a refund for a procedure that was performed correctly, done with exceptional care and quality and then a year later he has a concern. I consider this matter to be closed as we were told that the patient would not be returning to our office to evaluate the situation. We are not going to violate any HIPPA laws by speaking to another family member without authorized consent to do so from the actual patient. We need this in writing to do so. Furthermore, the patient did not follow thru with advised treatment as recommended and according to our records it would have a direct impact on the success of this device given to the patient for its long term success.
Thank you for your response Mr*** As we stated in our initial response, we will honor the payment in full process for the next short Tim period and then we will proceed with our usual and customary collection process when a balance is not paid in full for services rendered Thank you for acknowledging that you did sign a financially binding contract and for having the services that you approved delivered to you, in full We wish you the best DrJeff R [redacted] - Streetsboro Dental