Streetside Classics

The customer first inquired on this truck after seeing it posted online. In the initial conversation with the salesman, he was told the truck was not physically located in our showroom, but was back in our consignor’s possession and a call would be made to verify its availability. Once it was... established that the truck was available, the salesman answered all the customer’s questions as best as possible since the truck wasn’t physically here. An appointment was made for the customer to come see the truck and for the consignor to bring it back for viewing. The truck arrived the day before the customer flew in. We display the same picture angles for every vehicle we advertise, regardless of defects, so no attempt to hide anything was made. For verification of this, simply look at our website. Furthermore, many of the issues the customer mentions were clearly visible in our online ad. For instance, the tailgate alignment issue is clearly visible in our pictures and video, and the paint chips inside the bed where the tailgate latches at the corner are also visible. Our listing and interior pictures clearly show no seatbelts present, and seatbelts were also not listed as an option under vehicle specs. Other issues the customer mentions would not have been evident to the salesman since the truck wasn’t here for him to inspect up close prior to the customer’s arrival. But, things like the door popper, gear shift indicator and high idle situation would only require minor adjustments to address and rectify. And, even though we have been unable to locate any paint cracks as the customer mentions, our salesman could not have revealed something he was not aware of beforehand, without seeing the truck in person. We feel every effort was made to disclose any issues prior to the customer’s arrival. We are sorry he feels this way, but airfare for looking at an automobile is part of the buying process. We feel the customer is being unreasonable to even make this request, and we don’t feel the customer should be reimbursed, as he clearly was not intentionally misled by the salesperson or Streetside Classics. We wish this customer the best of luck in finding a vehicle that is up to his personal standards.

We are sorry the customer feels this way, but our decision is final and we will not pay for an airline ticketWe feel we did everything possible to relay the condition of the vehicle to the customer prior to his arrivalWe hope the customer will still come back and look at another vehicle someday as we would be happy to still do business with him down the road

The customer first inquired on this truck after seeing it posted online. In the initial conversation with the salesman, he was told the truck was not physically located in our showroom, but was back in our consignor’s possession and a call would be made to verify its availability. Once it was...

established that the truck was available, the salesman answered all the customer’s questions as best as possible since the truck wasn’t physically here. An appointment was made for the customer to come see the truck and for the consignor to bring it back for viewing. The truck arrived the day before the customer flew in.  We display the same picture angles for every vehicle we advertise, regardless of defects, so no attempt to hide anything was made.  For verification of this, simply look at our website.  Furthermore, many of the issues the customer mentions were clearly visible in our online ad.  For instance, the tailgate alignment issue is clearly visible in our pictures and video, and the paint chips inside the bed where the tailgate latches at the corner are also visible. Our listing and interior pictures clearly show no seatbelts present, and seatbelts were also not listed as an option under vehicle specs. Other issues the customer mentions would not have been evident to the salesman since the truck wasn’t here for him to inspect up close prior to the customer’s arrival. But, things like the door popper, gear shift indicator and high idle situation would only require minor adjustments to address and rectify. And, even though we have been unable to locate any paint cracks as the customer mentions, our salesman could not have revealed something he was not aware of beforehand, without seeing the truck in person. We feel every effort was made to disclose any issues prior to the customer’s arrival. We are sorry he feels this way, but airfare for looking at an automobile is part of the buying process.  We feel the customer is being unreasonable to even make this request, and we don’t feel the customer should be reimbursed, as he clearly was not intentionally misled by the salesperson or Streetside Classics.  We wish this customer the best of luck in finding a vehicle that is up to his personal standards.

Complaint: [redacted]
I am rejecting this response because:This company knew of deficient items listed and did not list them online. If the company was open and honest I would not have flown down. It is documented that items such as the door, sterring column gear identification, ideal issues were known to the dealer - they were not hidden to them, only to customers. Asking for the flight to be paid back is a minimal cost that should be paid. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The response is negligent and misleading in many ways. 1. Though the truck was not located in the showroom at all time, it has made multiple trips to the showroom. The claim that the salesman would not know things like the door not working or the gear column not working or the high idle of the car weren't known is just false. As a company they took pictures and videos of the truck driving as they mention. They knew of the issues, they had to as they worked intimately with the car.2. Additionally the pictures do not show the gap or the metal on metal damage. This kind of detail could only be really seen after being close up to the truck, the pictures were taken at least 10 feet back. Buying a car shouldn't have to have an individual be a police officer investigating a crime scene photo, the sales company should be honest and up front of what they see and communicate that to the customers. 3. When speaking to the salesman upon my inspection arrival he immediately told me the back tailgate was damaged and quote said "it is what it is". So he knew of the damage and did not make any attempt to tell me prior to coming to the shop. In fact he text me the day prior to the inspection and asked if I wanted the tires shined up - so the truck was there in advance enough time to inspect and communicate to me - it just wasn't done. Bottom line, this company knew what they were selling - they just didn't want to be upfront about it and hoped I would accept the drastic changes because I traveled a good distance and planned to drive the car home. 
Regards,
[redacted]