Stress Busters

Tell us why here...On September 15, Martha Gimbutt arrived for a session at our Domain locationEvery client is greeted and must fill out paperwork before their session startsPaperwork consist of one customer information card, purchase a CD agreement, boudoir waiver if applicable and a financing applicationImmediately upon arrival Martha became irate because of the paperwork that is mandatory to be filled out for each clientThe only optional document being our financing application because 95% of our clients are amazed at our photography and very pleased with our serviceThey usually purchase additional portraits packages for additional costMany going into the hundreds of dollars because they are that goodMartha presented her Groupon as do 98% of our clients and didn't realize or understand what exactly she purchased, after explaining exactly what her Groupon offered it was then realize that it would not benefit her because she didn't need a digital image and her Groupon offered one x print and a DVD slideshowWe were willing to substitute her offer but she wasn,t hearing it and chose to ignore our attempts to rectify the situationAfter explaining that to her she became louder and even more irate walking around our studio accusing us of a bait and switch repeating that over and over and over disrupting other sessions finally and we were fed up with the disruptionsWe explained to her that if she continues this behavior she would be asked to leaveShe did get her hair make up done but for some odd reason our photographer became sick became ill and was vomiting in our bathroom could not perform her duties for the dayShe was more than willing to reschedule our session which we agreed as well for the sake of our photographerThe following days we received notice of her letter and contact with our customer serviceOur staff at the domain did nothing wrong the only person that does owe an apology is Martha to our staff and to our clients were present the day of her sessionDomain has one of the top customer service scores in the country but will not tolerate such behaviorIf you had any additional questions feel free to contact usThank you

Yes [redacted] has already received free shipping of her order and a partial refund of her order as well for customer service purposesThank You for your attention in this matter Thank You **

Complaint: ***
I am rejecting this response because: the information is and blames me However, overall, I got a good response from Glamour Shots exec mgmt I spoke with the regional VP however who apologized and gave me a refund As to this Austin location and the response give to Revdex.com, the info is false The paperwork I was given did not include a laminated postcard stating the purpose of the paperwork..all I was given was an application for a credit card I was told loudly, upfront that my groupon had no value I did not disrupt other clients, but the franchisee owner did keep yelling at meChastised, and not knowing what I COULD get for my groupon, nor, what I might purchase, I got makeup done only to have the harried photographer get sick The salon was going to make her take photos despite her being illWhich I find odd and wrong Nonetheless, the Dallas VP apologized, and refunded my coupon and offered me a free session with her anytime She told me the Austib location has a very particular owner, who when he has bad days, he can be quite nasty Guess that happened to me I expect no follow up
Regards,
*** ***

I do believe this has been rectifiedBut our records show that everything was done correctly including the return time on her orderShe received her order already within the 10-business days that is stated on her invoice

Complaint: ***
I am rejecting this response because: I do not see the refund reflected in my statementAgain, I feel glamour shots has don't the bare minimum to cover their mistakes
Regards,
*** ***

Yes. [redacted] has already received free shipping of her order and a partial refund of her order as well for customer service purposes. Thank You for your attention in this matter.   Thank You **

Complaint: [redacted]
I am rejecting this response because:
"I do...

believe this has been rectified. But our records show that everything was done correctly" Per my call to ** 12/5 I had requested shipping at time of order but shipping had not been added to my invoice. This lack of attention created the problem. Please see original complaint. "including the return time on her order. She received her order already within the 10-14 business days" My appointment was in October, and per my original complaint, I had rejected the offer to ship 6 weeks late as it was past my deadline, and requested corporate complaint line that I never received. In an attempt to cover his mistake I am assuming the manager sent it. Again, see original complaint. I did not receive my order 10-14 business days after my appointment as the detail of shipping was missed. This response does not address the original complaints of poor service, only a half-hearted attempt to cover mistakes. 
Regards,
[redacted]

Tell us why here...On September 15, 2016 Martha Gimbutt arrived for a session at our Domain location. Every client is greeted and must fill out paperwork before their session starts. Paperwork consist of one customer information card, purchase a CD agreement, boudoir waiver if applicable and a...

financing application. Immediately upon arrival Martha became irate because of the paperwork that is mandatory to be filled out for each client. The only optional document being our financing application because 95% of our clients are amazed at our photography and very pleased with our service. They usually purchase additional portraits packages for additional cost. Many going into the hundreds of dollars because they are that good. Martha presented her Groupon as do 98% of our clients and didn't realize or understand what exactly she purchased, after explaining exactly what her Groupon offered it was then realize that it would not benefit her because she didn't need a digital image and her Groupon offered one 10 x 13 print and a DVD slideshow. We were willing to substitute her offer but she wasn,t hearing it and chose to ignore our attempts to rectify the situation. After explaining that to her she became louder and even more irate walking around our studio accusing us of a bait and switch repeating that over and over and over disrupting other sessions finally and we were fed up with the disruptions. We explained to her that if she continues this behavior she would be asked to leave. She did get her hair make up done but for some odd reason our photographer became sick became ill and was vomiting in our bathroom could not perform her duties for the day. She was more than willing to reschedule our session which we agreed as well for the sake of our photographer. The following days we received notice of her letter and contact with our customer service. Our staff at the domain did nothing wrong the only person that does owe an apology is Martha to our staff and to our clients were present the day of her session. Domain has one of the top customer service scores in the country but will not tolerate such behavior. If you had any additional questions feel free to contact us. Thank you