Stress Free Movers Reviews (%countItem)
Stress Free Movers Rating
Address: 3123 Cedar Park Rd Unit D, Greensboro, North Carolina, United States, 27405-9316
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We purchased the service through a broker *** and they directed to Stress Free Movers.
We have two issues with both companies -
1. It has been 47 days since they picked up (on June 19 )and we still do NOT have a ETA or any information when all our furniture will arrive.
2. The amount they are charging is much more than originally contracted
1. They picked up on June 19 and promised to store for a month and deliver on July 19. We called many times and confirmed the same that we need our stuff on July 19. Every time we were told (documented on email) it would be delivered in a week, it has been 17 days since then and still no response or update on when and if we will get out stuff. I still do not know as I am writing this if they will deliver and when. It has caused us enough stress as all our furniture is delayed.
2. We are being overcharged for stuff that was already included in the contract - the contract says 'All transportation, taxes, tolls, mileage, and fuel surcharges included' and still we are charged for fuel surcharge, interstate tax etc - almost $2000. We expect that to be discounted if they deliver.
When Mr. was picked up from his location in Kentucky on June 19 he did advise our office, his booking agent, and our driver that he will be needing 30 days of storage until further notice when he will be ready for delivery. On 7/14/20 Mr. contacted our office and spoke to our customer service representative and updated us with the closing of his house in CA, letting us know his first available delivery date will be July 21st. Our Rep did advise Mr. that this will be his first available date for delivery, not the actual date of his delivery. When we receive a FADD we plan accordingly to make sure we may have the customer house goods delivered as soon as possible based on his requested date. We have 3-4 weeks to deliver his house goods based on that first available date, which was made aware to the customer before booking his move and when our company picked up his house goods . Our driver is currently in route towards his relocation. We are not late with his shipment and have been in communication since 7/14/20 almost everyday via email and telephone with the customer. As far as the charges, prior to loading Mr. house goods, our driver provided a revised written estimate letting him know he did not have 969 cf as stated on his estimate and is expected to fill the whole truck. Mr. used a total of 1610 CF on the truck, which explains the extra charges, he did require FULL PACK for his whole house goods at the time of pick up as well. He was aware of the charges to expect before they even unloaded anything to the truck. On 6/21/20 Mr. contacted our office and mentioned he would like to request a discount on his balance although he was aware he used additional space and services on that day. We did advise him that the discount his booking agent honored on his previous estimate upon booking, was already deducted off his balance and there will be no additional discount since the charges were agreed upon pick up. We would absolutely apply a discount if we were late with the delivery of his shipment or if we made a mistake somewhere on his contract, however this is not the case an he will need to pay his remaining balance once our driver arrives.Kind Regards,Stress Free Movers
Hello,
I scheduled a move through a broker and was connected to Stress Free Movers. Prior to my scheduled pick up, the driver tried to pick up my things a day prior to the confirmed pick up date. During the pick up and through prior conversations with the company, I let them know my availability for delivery. I was told they would most likely be able to get my things to me in a week to two weeks. The driver noted my availability and said the dispatcher would be in touch soon to schedule my delivery. No one called me to schedule delivery. I tried calling once I arrived at my destination and was told me a driver was scheduled for pick up and would be calling me. No one called. I waited a few days and tried calling again. 97% of the time, I am forwarded directly to voicemail. I also email and maybe 1 time actually received a response. Finally, *** picked up the phone days later and said the driver had a medical emergency and they needed to find a new driver. Days passed and no updates. I tried calling again to find out what was going on. I was informed may take up to 4 weeks. I would leave messages for updates every week. Usually no response. I had to have my boyfriend and father call. Their calls initially were picked up right away. Mine always forwarded to voicemail. When they try calling now, no response.
I've been told multiple times that my things were ready to be loaded onto the truck, were on tbe truck, should be leaving each weekend, and then nothing. No updates. I called and emailed many times and feel this is a scam. It has now been almost a month and a half since my move and have no idea where my things are and what is going on. I was promised a discount over 3 weeks ago for the delay. It's been way over the 4 weeks max. I also requested updates every few days from April, just so I knew what was going on. I received 1 texts since the agreement. Now nothing. I unsure what to do or how to reach anyone. Please help!
It is unfortunate our company has been impacted with the pandemic causing us to be short on drivers and staff. However we applied a discount due to the inconvenience on her delayed shipment. We advised the client her things were in route on 8/8/20. The customer is in the process of being delivered , if not already delivered. We appreciate her cooperation with the company and due value her business with us.
Best regards,
Sam
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it.
I’m an active duty service member stationed in NC. I owned a house and used a booking company and was assigned to stress free movers. Once they had my house hold hoods on 2 separate occasions I was told that they would be in contact with me once my goods are on the truck and when they will be delivered and recived no call both times. I had to stay on the line with customer service while they sent me an email because they neglected to send me and email prior. I requested that the movers show up with a weight ticket for the empty truck when loading my goods and they neglected to show up with the weight ticket. I requested the phone number and email to a supervisor and was given the phone number and the companies generic email not the supervisors email. I have called over 60 times today alone and left emails for the customer service rep that I am assigned and the supervisors number and received no answers or call back from either party. My wife is currently in Oklahoma have to sleep on an air mattress and eating off of paper plates because they have all of my house hold goods and refuse to answer to schedule the drop off of my property.
First and foremost we do apologize for the miscommunication. Your booking agent never advised our company that you had requested weight tickets upon pick up. Our driver would have provided them with no hesitation. Our customer service then spoke to you and put note on your account that you will need these weight tickets upon delivery, we will make sure to provide you with this. On July 6th you spoke to our customer service rep advised that we are in the process of preparing a route towards Oklahoma and will keep you updated. On July 8th we sent out an email to let you know we have received your message and advised the status of your shipment is still in the process as mentioned to you on July 6th via telephone and email as requested. The contract with *** states if you are going more than 1000 miles it may take up to 3-4 weeks to receive your house goods. However, we do know how important it is for you to have your belongings and we are making sure you get delivered as soon as possible. We do value your service, upon delivery we will honor a discount towards the balance due, due to the inconvenience. Best Regards,Stress Free Movers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it.
Moving broker quoted estimate of $1976 with $876 in advance and $1100 to be paid at pick up. Mover picked up shipment and then charged me $3200 instead of the $1100. When I complained he said I will give refund come get your shipment in New York warehouse. I never got my money back and shipment is still in warehouse in New York. I am unable to call business as it goes to voicemail and no one is returning my calls.
First and foremost, Mr. *** was not there at the time of his pick up in WV. He had his neighbor as a cosign, Mr.. Our driver provided a written revised estimate prior to loading, making him aware that the estimate he was provided by his booking agent ( a brokerage) was not accurate and that his bill will be more than expected. Our company was actually not going to service his move due the circumstances our driver was in, they had no power, it was dark and there was cleaning up to do prior to loading, all which our company was not aware of. We spoke to Mr. *** on a merged call with with *** from ***, she made him aware all these things and his total space will be more than he was estimated. She did advise him that his pick up payment will be more now. Mr. really did not want our company to re route and apologized for the inconvenience due the circumstances which he was aware of, but did not mention to neither parties. We collected a total of $3200 at time of pick up all which he agreed to pay on the recorded merged call with ***, in order for us to proceed his move. Based on his request for delivery, we are in the process of having his things delivered to New Mexico, We have not refused any service to Mr., but he seems to be changing his story every time our office speaks to him, which we have multiple times regarding this matter. We did not say we were going to refund his payment, we made Mr. aware that any discount honored will be applied upon delivery. Our office will be contacting Mr. again to make sure he has our correct office number. Best Regards,Sam MooreStress Free Movers
This was the worst experience from start to finish. This company was contracted through *** (also a terrible company). They charged us more than quoted which was literally the least of our problems with them. They agreed to one month free storage as long as we redirected our things to our new address within that month. Within three weeks we provided a new address and were told it would be there in a week. Well a week came and went and we didn't hear anything. We called and were told the same thing, that it will be there in a week. Well another week came and went and we hear nothing from them. Then they start dodging our calls, ignoring messages and never returning any calls. We really thought all of our stuff was gone forever. Finally my husbands company had to get involved because this was a company move. They went back and forth with *** and stress free movers for days, it was such an inconvenience for them. They had to threaten to report our things stolen to get any real answers. Finally our stuff arrived today SIX weeks after our first promised date of delivery. A number of our things that are irreplaceable have been broken and a number of items are missing/stolen!!!! It is completely devasting. It was the most awful, terrible experience I've ever been through with any company and they have showed zero remorse through the whole process.
During my State to State Move from Ohio to Indianapolis on 09/19/2020 the Arm Chair to my Formal Dining Set was damaged. The chair leg was broken off and the wheel to my Bed Frame was left in the Moving Truck. April (my contact at SFM) instructed me to emails photos with a description of the damage to their Claims Department: [email protected]. I did so twice: on 05/27/2020 and 06/05/2020. To date Stress Free Movers has not acknowledged or responded to my Damage Claim Complaint. Stress Free Movers has not responded at all to my Damage Complaint to resolve the issue ... I expect a fair reimbursement of the cost for me to have the damage repaired, or a Fair Billing Adjustment with a Monetary Refund for the damage.
We have spoken to Ms. regarding this matter, we gave her the information on how to file a claim so she may get reimbursed for the damage of her chair and missing item. However there is a process and claims to do not get resolved right away. On 6/17/20 she received an email from our claims department letting her know it is in the process and we are trying to have her claim resolved as a soon as possible. We do not take our claims lightly, and we do value our customers.Best Regards,Sam M
This company told me my things would be delivered in 3-5 business days, its been 3 weeks, my things have not came YET. They keep lying to me saying my things will be delivered soon, THEY WILL HAVE THE DRIVER CALL ME SHORTLY BUT THE DRIVER NEVER CALLED OR CAME.I DONT KNOW WHERE MY THINGS ARE. They also, told me they were going to charge my card $700, then I GET MY STATEMENT AND THEY CHARGED MY CARD $1600. I HAVE TO CALL FROM DIFFERENT NUMBERS JUST FOR THEM TO ANSWER. IF I CALL FROM MY NUMBER THEY WILL NOT ANSWER. THIS COMPANY IS A FRAUD.
On our contract Ms. *** stated her first available delivery date was May 5th. We picked her up on 4/27/20. Ms. relocation is going 1045 miles, for delivery we do use an 18 wheeler, therefore we do have 21 business days to deliver her household goods from her first available requested date. We have been in communication with her and keeping her up to date as well as her booking agent. Due to the miscommunication we have had, we have advised Ms. that we will be honoring a discount towards her balance. Ms. will be getting delivered sometime this week. We will be contacting her to let her know her new balance and expected time of arrival for her household goods. Thank you in advance.Best regards,Sam MStress Free Movers
I was falsely told my items would be delivered before 04/26/2020. I have asked to be contacted by customer service and no one has called. The movers loaded more than what I wanted to move and I have had multiple expenses due to the lack of customer support and service to the tune of $500
Ms. booked a move through *** Moving brokerage and we were assigned to do the customers pick up on 4/18/20. The customer was already upset on this day because she was only estimated 286 cf through her booking agent. However our driver did provide Ms. with a written revised estimate of an additional 300 cf on top of the 286 cf. Ms. signed this work order and proceeded with the move. If Ms. would have never agreed to use additional space /cf , our driver is not entitled to load her goods and he would've just been rerouted. This is not the case. Never on her contract with *** Moving did it state her belongings to be delivered before 4/26/20. However when we did try to contact Ms. she was being very rude, aggressive and threatening our customer service not letting us actually speak to her explain her situation. Our driver is currently in route and does have a few stops before getting to her location as she was informed. If she was given false information regarding her delivery and additional space she used, she needs to contact her booking agent. We are the actual moving company/carrier just doing our job and trying to get every customers house goods out asap. Especially in these hard times for everyone out there that has been affected by COVID-19.
We used the services of Five Star Moving Company as a moving broker for our move from Charlotte, NC to Scottsdale, AZ starting on 4/1/20. We received an estimated amount based on square footage on a moving truck, no labor costs, no costs for stairs, etc. (explicitly listed in the contract). We paid our deposits and the movers arrived on 4/1/20. The movers had me sign papers stating current address, new address, and the rest of the pages were not filled out. The moving company, Stress Free Movers, fills out a bill of lading after the movers left with our belongings, and this amount is substantially more than what we owe. We have called the company probably a few dozen times each, my girlfriend and I, and emailed them. We do not receive any communication back from the company at all. Today, we reached out to one of their employees using a different number and they responded initially until they heard who we were. They told us that our remaining balance has to be paid before delivery. First, our balance is due on delivery. Second, the balance in question is disputed and we've tried for literally 2 weeks to speak with someone at the company. Literally not a single person at the company will respond to us.
They are currently holding our belongings hostage. They told us that unless we do a bank deposit, not credit card because they "don't take credit card" (we paid 3 separate times using credit card up to this point), that they will not deliver our items. They are telling us that they are just going to tell the truck (this is by text by the way, not a all) to pass THROUGH ARIZONA from Texas to California and not deliver our items.
This company has broken several clauses in the contract and are adding fraudulent charges to our bill of lading that they won't even discuss with us. We hear NOTHING from this company, nor does our transportation broker. I can discuss this in more detail with you, the Revdex.com.
The customer booked his move through a brokerage Five Star Moving Company and recieved an estimate for 341 cf at 5.50 per cf. His total estimate with Five Star Moving company was $1906.79.At the time of pick up our driver provided Mr. with a Written Revised Estimate prior to loading his goods. Which was clearly all filled out in front of the customer. Mr. had an additional of 249 cf, making his total move a total of 590 cf. The customer was fully aware of all his charges.This information was stated on the contract Mr. signed with Five Star Moving Company"Additional fees and Accessorial Services (if applicable to the move:If not included within the agreement, professional packing services are not included. However, it is at the discretion of the mover at the time of pickup to determine if items will require professional packing services. In these instances, additional charges will be applied. These items include but are not limited to the following: televisions, mirrors, glass tabletops, wall art, contents within dresser drawers, etc.Packing supplies, such as bubble wrap, shrink wrap, boxes, etc. are not included.Items being transported that are non-stackable, are considered Bulky items. A Bulky item charge will apply for those non-stackable items, as deemed by the mover at the time of pickup.If there is more than one flight of stairs at your origin and (or) destination which require the movers to transport items beyond the first flight, there will be a charge of $75 per additional flight. There will be no charge for the first flight of stairs at either the origin or destination."The customer did use addtional boxes, extra protection, crates which was not listed in his orignial estimate with Five Star Moving. We did not charge the customer for tape, and blankets padding which IS included with his estimate with Five Star Moving. However we did dispute the stair charge of $95 right away when the customer let us know of this mistake. We also adjusted $183.28 to their balance that was part of their prepaid deposit (613.28) with Five Star Moving we only had listed ($430). An addiotnal discount was given to the customer towards their packing material of $163.61. There are no further charges to be disputed as we already disputed what needed to be and still provided additonal discount to which we did not have too. Our company did stay in communication with Mr. and Ms. *** through out this process for his delivery and regarding his disputed balance via telephone and via email. We completely understand the customer was frustrated when we advised him his delivery would be within 14-21 business days. According to Mr. Five Star Moving Company advised him his belonging would be delivered within 3-5 days after pick up. We did get in contact with Five Star Moving Company regarding this matter which we were not informed of. Five Star Moving Company did let us know we had 30 days to deliver the customers house goods and that Mr. was told this at the time of booking his move. Mr. was delivered on 4/19/20. We never had the customers belongings hostage to which he claimed we did becasue he was in the impression his house goods should've been in AZ within 3-5 days and this information is false. He has submitted a claim for damaged items, which is currently in the process and we hope to get this resolved asap.