Stretch N Limits

Initial Business Response / [redacted] (1000, 8, 2016/02/05) */ We were offered the opportunity to purchase a vehicle from the customersThey did a trade appraisal with one of our sales peopleThey told our sales person that the vehicle was an ***We had discussed a potential number for the vehicle subject to the general manager's sign offAfter a thorough inspection and appraisal of the vehicle, it became very evident that the vehicle was not a, [redacted] as it had been represented, verbally by the customer, in writing on the trade appraisal [redacted] At this time, the bid was was amended to a much lower amountThis was all clearly disclosed to the customersWe regret that the vehicle was blatantly misrepresented by the customers, and had this not happened, there never would have been such a glaring discrepancy between the initial, potential offer and the final number after verification

Revdex.com Complaint ID: *** (***)To whom it may concern,Thank you for your letter alerting us to the problem you have been having with our store in Red DeerWe pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable.I have recently taken
over the office and realized that there were some complaints filed against us regarding vehicle sale practicesI wanted to take this time and make you inform that going forward there will be no silly business tactics or contacting individuals who do not wish to be contactedAt Go Auto Direct, we take pride in ensuring our customer's satisfaction.As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by creating dealership wide training sessions, installing new approach, and building a much better system when it comes to vehicle sales.Miss *** *** had a poor experience with one of our sales associates (Carson M***), as the information wasn't being communicated properly between the teamWe apologized to Miss*** and took her contact information out of our data baseRefunded her deposit back to her card after getting authorization from our accounting department*** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** ** *** *** ** *** *** *** *** ** *** ***We deeply value our relationship with all of our clients and are committed to providing them with the highest level of service simply because our customers deserve the very best.If you have any further questions or comments regarding this matter, please feel free to call me directly or simply email me.I look forward to your response.Thank youTaio B***General Sales ManagerGo Auto Direct Red DeerDirect- *** Fax: *** Work: *** *** * *** *** * *** *** ** * *** ***

Initial Business Response /* (1000, 11, 2016/05/05) */
THIS CUSTOMER PURCHASED A VEHICLE AT A MUTUALLY AGREED UPON PRICEUNFORTUNATELY SHE EXPERIENCED AN ISSUE WITH THE DOOR LATCH ASSEMBLY AFTER THE SALEBECAUSE SHE HAD PURCHASED A WARRANTY WITH THE VEHICLE, WE WERE ABLE TO SUBMIT A CLAIM ON
HER BEHALFTHE CLAIM WAS DENIED DUE TO BEING A NON-COVERED COMPONENTBECAUSE OF THIS, THE DEALER OFFERED TO PAY FOR THE REPAIR AT OUR OWN EXPENSEWE DID THIS IN GOOD FAITH, ATTEMPTING TO RESOLVE HER CONCERNSTHE CUSTOMER THEN PROCEEDED TO CANCEL HER WARRANTY

Initial Business Response /* (1000, 8, 2016/02/05) */
We were offered the opportunity to purchase a vehicle from the customers. They did a trade appraisal with one of our sales people. They told our sales person that the vehicle was an [redacted]. We had discussed a potential number for the vehicle...

subject to the general manager's sign off. After a thorough inspection and appraisal of the vehicle, it became very evident that the vehicle was not a, [redacted] as it had been represented, verbally by the customer, in writing on the trade appraisal[redacted] At this time, the bid was was amended to a much lower amount. This was all clearly disclosed to the customers. We regret that the vehicle was blatantly misrepresented by the customers, and had this not happened, there never would have been such a glaring discrepancy between the initial, potential offer and the final number after verification.