Stretch Recipes

We received [redacted] ***'s complaint and processed responses every time We even wrote her on FB to explain to her why and that she is going to get refunded and we apologized for the delay She wrote us and told us to stop harassing her (even though we only wrote her when she wrote us.) We are confused by this response as we have been working really hard to pay her back We have been transparent with Ms*** What Ms [redacted] fails to realize is that we are a bootstrapped company and this fundraising event did not take place due to low market participation We were advised by key Austin marketers that our event would go beyond it's person reach When the tickets failed to hit those numbers, we advised attendees to help by spreading the word On 2/1/when we would have to invest more money into the event, we had to pull the plug because we had only reached tickets and if we were to fail in paying all of our vendors, it would have been a catastrophe We are a bootstrapped company which means all funds invested into the event are lost Instead of continuing sales, our Founder decided to pause the company and take on jobs to pay everyone out of pocket before proceeding with our next steps She takes this very seriously and to heart Her grandmother (her only family) passed away at the beginning of April which also has made this task exceedingly difficult She is starting a job at McDonald's next week to speed this up She left Austin because there were no jobs available to allow her to quickly do this While we didn't have the $5k in capital needed to buffer this event from its loss, we still proceeded because we trusted in the Austin market We have learned from this and are therefore no longer hosting events in Austin Austin is losing larger, heavily funded events due to low market participationOur customers will not lose for having faith in us, we just ask that they are patient as we work to get this resolved There are some people who have already been refunded and the process is a slow one, but we have zero intentions of not refunding and resolving our debts before entering the next phase of our business We anticipate that everyone will be refunded by the end of May

We are not a scamWe are a self funded bootstrapped startup that launched a larger event due to market request that failedWe will work to pay everyone back as the other alternative is bankruptcy and we have invested heavily into our company for over years This is the first and only time we have failed on our part to deliver on an event There have been some people who have already been refunded and we are taking money from our personal pockets to settle this debt We will issue a formal blog post after we have paid everyone back on our website Ms [redacted] paid days before cancellation of the eventThere are approximately others to be refunded ahead of her in the queueWe regret this is taking so long and if we would have known the market was a poor performer, we would not have attempted at all We have social proof of previous executions on eventsIf this were a scam, we would not have published this event in conjunction with our startup which has an excellent track record and works so hard to service the community Please advise ms puente she will be paid back, but she needs to understand this is not a scam

Complaint: [redacted] I am rejecting this response because: I'm not sure who they are talking about but I never corresponded with anyone through Facebook nor did I ever ask for anyone to stop harassing meThis must be another customer wanting their money backThe only communication I've had has been through email which I can provide copies ofI kindly and respectfully requested a refund from which I received emails stating a refund would be received within a certain time frameI received a status update that my refund was taking longer and received the reasons provided on the previous correspondence Regardless of someone's personal situation, the event did not happen therefore I want my hard earn money backI'm not rich and $plus dollars does mean a lot to meI am not responsible for supporting or paying for someone's else mistakesTake responsibility for your failed event and refund everyone their moneyThis feels like a scam and it it's very disheartening to have a local company point the finger back at a customer who tried to support Regards, [redacted] ***

We received *** ***'s complaint and processed responses every time We even wrote her on FB to explain to her why and that she is going to get refunded and we apologized for the delay She wrote us and told us to stop harassing her (even though we only wrote her when she wrote
us.) We are confused by this response as we have been working really hard to pay her back We have been transparent with Ms*** What Ms*** fails to realize is that we are a bootstrapped company and this fundraising event did not take place due to low market participation We were advised by key Austin marketers that our event would go beyond it's person reach When the tickets failed to hit those numbers, we advised attendees to help by spreading the word On 2/1/when we would have to invest more money into the event, we had to pull the plug because we had only reached tickets and if we were to fail in paying all of our vendors, it would have been a catastrophe
We are a bootstrapped company which means all funds invested into the event are lost Instead of continuing sales, our Founder decided to pause the company and take on jobs to pay everyone out of pocket before proceeding with our next steps She takes this very seriously and to heart Her grandmother (her only family) passed away at the beginning of April which also has made this task exceedingly difficult She is starting a job at McDonald's next week to speed this up She left Austin because there were no jobs available to allow her to quickly do this While we didn't have the $5k in capital needed to buffer this event from its loss, we still proceeded because we trusted in the Austin market We have learned from this and are therefore no longer hosting events in Austin
Austin is losing larger, heavily funded events due to low market participationOur customers will not lose for having faith in us, we just ask that they are patient as we work to get this resolved There are some people who have already been refunded and the process is a slow one, but we have zero intentions of not refunding and resolving our debts before entering the next phase of our business
We anticipate that everyone will be refunded by the end of May

Complaint: ***
I am rejecting this response because:This is unprofessional and unacceptableThis is a business and you have not followed through with your word on refunding within the time frame specifiedAt first it was we'll get the funds over ASAP, then it was at the month, but the Eventbrite page stated within days -- so I was patient and allowed the days to pass by while requesting status updates through email --- NEVER THROUGH SOCIAL MEDIA! I would also like an apology for defaming my character stating lies about me that I had contacted you or posted on Facebook and then saying that I asked not be harassedI do not follow your Facebook page nor have I ever made any negative comments/posts on your Facebook or through my own personal Facebook pageThis was completely statement about meI am a professional who does not conduct business this way and followed the protocol for requesting a refundI was nice and respectful and have been very patient waiting for a refund. Until I receive my refund for the entire amount, this matter is not resolved.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It seems she has me confused with another person she is scamming because I purchased my Tickets over a week before the event was canceledPaypal has resolved the financial issue because she has not responded to them as wellThe ruled in my favor to reimburse me for no service/event for paymentI placed a review on her website and other people have reached out to me to find out how I was reimbursedI recommended they contact Revdex.com so that the company gets red flaggedI believe she is waiting on reimbursing people (going on over days now) so they cannot file a complaint with their banks/credit card companiesYou only have a certain amount of time before they consider it invalid
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
This is unprofessional and unacceptableThis is a business and you have not followed through with your word on refunding within the time frame specifiedAt first it was we'll get the funds over ASAP, then it was at the month, but the Eventbrite page stated within days -- so I was patient and allowed the days to pass by while requesting status updates through email --- NEVER THROUGH SOCIAL MEDIA!
I would also like an apology for defaming my character stating lies about me that I had contacted you or posted on Facebook and then saying that I asked not be harassedI do not follow your Facebook page nor have I ever made any negative comments/posts on your Facebook or through my own personal Facebook pageThis was completely statement about meI am a professional who does not conduct business this way and followed the protocol for requesting a refundI was nice and respectful and have been very patient waiting for a refund.
Until I receive my refund for the entire amount, this matter is not resolved.
Regards,
*** ***

I stand by my first responseHowever, I must emphasize that we have taken accountability and have no intentions of not refunding you or anyone else (including vendors).
I understand you are upsetSo here are our options:
1) File for bankruptcy and no one gets paid back (including you)2) Wait for your refundUnderstand and accept that we are working to the bone to pay you back and will not host another event until you have been compensated3) Accept a winter tree valued at $that was not used for the event in lieu of cash.
Let me know how you wish to proceed

Complaint: ***
I am rejecting this response because:
It seems she has me confused with another person she is scamming because I purchased my Tickets over a week before the event was canceledPaypal has resolved the financial issue because she has not responded to them as wellThe ruled in my favor to reimburse me for no service/event for paymentI placed a review on her website and other people have reached out to me to find out how I was reimbursedI recommended they contact Revdex.com so that the company gets red flaggedI believe she is waiting on reimbursing people (going on over days now) so they cannot file a complaint with their banks/credit card companiesYou only have a certain amount of time before they consider it invalid
Regards,
*** ***

I stand by my first response. However, I must emphasize that we have taken accountability and have no intentions of not refunding you or anyone else (including vendors). I understand you are upset. So here are our options:1)  File for bankruptcy and no one gets paid back (including you).2)  Wait for your refund. Understand and accept that we are working to the bone to pay you back and will not host another event until you have been compensated.3)  Accept a winter tree valued at $99 that was not used for the event in lieu of cash.  Let me know how you wish to proceed.

We received [redacted]'s complaint and processed responses every time.  We even wrote her on FB to explain to her why and that she is going to get refunded and we apologized for the delay.  She wrote us and told us to stop harassing her (even though we only wrote her when she wrote us.)...

 We are confused by this response as we have been working really hard to pay her back.  We have been transparent with Ms. [redacted].  What Ms. [redacted] fails to realize is that we are a bootstrapped company and this fundraising event did not take place due to low market participation.  We were advised by key Austin marketers that our event would go beyond it's 300 person reach.  When the tickets failed to hit those numbers, we advised attendees to help by spreading the word.  On 2/1/16 when we would have to invest more money into the event, we had to pull the plug because we had only reached 300 tickets and if we were to fail in paying all of our vendors, it would have been a catastrophe.  We are a bootstrapped company which means all funds invested into the event are lost.  Instead of continuing sales, our Founder decided to pause the company and take on jobs to pay everyone out of pocket before proceeding with our next steps.   She takes this very seriously and to heart.   Her grandmother (her only family) passed away at the beginning of April which also has made this task exceedingly difficult.  She is starting a job at McDonald's next week to speed this up.  She left Austin because there were no jobs available to allow her to quickly do this.  While we didn't have the $5k in capital needed to buffer this event from its loss, we still proceeded because we trusted in the Austin market.  We have learned from this and are therefore no longer hosting events in Austin.  Austin is losing larger, heavily funded events due to low market participation. Our customers will not lose for having faith in us, we just ask that they are patient as we work to get this resolved.  There are some people who have already been refunded and the process is a slow one, but we have zero intentions of not refunding and resolving our debts before entering the next phase of our business.  We anticipate that everyone will be refunded by the end of May.

Complaint: [redacted]
I am rejecting this response because:I'm not sure who they are talking about but I never corresponded with anyone through Facebook nor did I ever ask for anyone to stop harassing me. This must be another customer wanting their money back. The only communication I've had has been through email which I can provide copies of. I kindly and respectfully requested a refund from which I received emails stating a refund would be received within a certain time frame. I received a status update that my refund was taking longer and received the reasons provided on the previous correspondence. Regardless of someone's personal situation, the event did not happen therefore I want my hard earn money back. I'm not rich and $70 plus dollars does mean a lot to me. I am not responsible for supporting or paying for someone's else mistakes. Take responsibility for your failed event and refund everyone their money. This feels like a scam and it it's very disheartening to have a local company point the finger back at a customer who tried to support. Regards,
[redacted]

We are not a scam. We are a self funded bootstrapped startup that launched a larger event due to market request that failed. We will work to pay everyone back as the other alternative is bankruptcy and we have invested heavily into our company for over 2 years.  This is the first and only time...

we have failed on our part to deliver on an event.  There have been some people who have already been refunded and we are taking money from our personal pockets to settle this debt.     We will issue a formal blog post after we have paid everyone back on our website.  Ms. [redacted] paid 3 days before cancellation of the event. There are approximately 60 others to be refunded ahead of her in the queue. We regret this is taking so long and if we would have known the market was a poor performer, we would not have attempted at all.     We have social proof of previous executions on events. If this were a scam, we would not have published this event in conjunction with our startup which has an excellent track record and works so hard to service the community.     Please advise ms puente she will be paid back, but she needs to understand this is not a scam.

We are not a scam. We are a self funded bootstrapped startup that launched a larger event due to market request that failed. We will work to pay everyone back as the other alternative is bankruptcy and we have invested heavily into our company for over 2 years.  This is the first and only...

time we have failed on our part to deliver on an event.  There have been some people who have already been refunded and we are taking money from our personal pockets to settle this debt.     We will issue a formal blog post after we have paid everyone back on our website.  Ms. [redacted] paid 3 days before cancellation of the event. There are approximately 60 others to be refunded ahead of her in the queue. We regret this is taking so long and if we would have known the market was a poor performer, we would not have attempted at all.     We have social proof of previous executions on events. If this were a scam, we would not have published this event in conjunction with our startup which has an excellent track record and works so hard to service the community.     Please advise ms puente she will be paid back, but she needs to understand this is not a scam.

Complaint: [redacted]
I am rejecting this response because:
I'm not sure who they are talking about but I never corresponded with anyone through Facebook nor did I ever ask for anyone to stop harassing me. This must be another customer wanting their money back. The only communication I've had has been through email which I can provide copies of. I kindly and respectfully requested a refund from which I received emails stating a refund would be received within a certain time frame. I received a status update that my refund was taking longer and received the reasons provided on the previous correspondence. 
Regardless of someone's personal situation, the event did not happen therefore I want my hard earn money back. I'm not rich and $70 plus dollars does mean a lot to me. I am not responsible for supporting or paying for someone's else mistakes. Take responsibility for your failed event and refund everyone their money. This feels like a scam and it it's very disheartening to have a local company point the finger back at a customer who tried to support. 
Regards,
[redacted]