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StretchLab

12305 SW Horizon Blvd Ste 15, Beaverton, Oregon, United States, 97007

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I had a monthly membership that I wanted to cancel. I asked the front desk and they stated that all cancellations must go through the manager. I asked to have him contact me but he did not. Not expecting them to act in bad faith, I let it linger. I asked again weeks later, no contact. I sent a friendly text message, no response. Another more urgent message, no response. Increasingly pleading with them to contact me, no response. Finally I caught the manager on the phone and demanded that they cancel. They agreed but insisted on charging me for an additional month due to a 31 day cancellation policy. I was asking to cancel longer than 31 days but cannot prove anything other than the text messages that were around ten days prior. They did not act in good faith in the slightest. I feel robbed and there seems to be little that I can do about it. Their cancellation policy does not seem unreasonable until they don't respond to any queries

StretchLab Response • Feb 28, 2020

Hello,

My name is Adam H and I am the owner of Stretchlab Progress Ridge. This client also posted negative reviews on *** and ***. My co-owner Janine reached out to *** tuesday evening and had a very nice conversation. He agreed to remove the negative reviews from both *** and *** when we came to an agreement on past charges and future sessions. He left the conversation happy and even posted a very positive review of us later that evening. See his post below.

***.Beaverton, OR1 friend2 reviewsShare reviewEmbed review2/26/2020The owners of this location seem to have a strong sense of community. It is heartening. I've had eight 50 minutes stretch sessions here. It is great to help recovery from sports activities as well as fighting the stiffness that occurs from years of working an office job. All of the stretch-ologists seem quite knowledgeable while being warm and welcoming. This has been a positive experience

Please let me know if you have any further questions.

Thank you,

Adam H

Stretchlab Lake Oswego

Customer Response • Mar 02, 2020

I was contacted by the owner of this business and the dispute was settled amicably. May I cancel this complaint please?Thanks

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Address: 12305 SW Horizon Blvd Ste 15, Beaverton, Oregon, United States, 97007

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