Stretchmed

On January 7, 2020 I accepted a free introductory "stretch" that was being offered at my gym which was strenuous at the time it was done but generally nice so I signed up for a series of weekly stretches costing $169. However, later that day I had significant muscle pain and then experienced a back injury when I coughed (a compression fracture of a vertebrae) that caused me to have severe and persistent muscle spasms. It was unclear how the generalized muscle aches, the back injury and the muscle spasms were related. However, after a week of pain it was clear that I would not be able to use the stretches I had signed up for and I called to cancel my membership. I was told that I would have needed to cancel within 3 days for a refund. Here is an email I was told to submit on Jan 18, 2020
Hello ***,
As we discussed on the phone I have an injury that seemed to originate when I had an introductory stretch on Jan 7, 2002. I was initially aware that I ached all over. Later in the day I coughed and felt a9and heard) something snap in my mid back. This was very painful and the pain has progressively worsened. Initially I assumed I pulled a muscle and that would heal in a few days. I cancelled the stretch I had scheduled for 1/11, and cancelled all my game appointments for 2 weeks. The pain has not improved significantly and at this point I cannot lift even a quart of milk or reach with my right arm, twist my upper body, etc. It is even difficult to dress or tie my shoes. I clearly cannot use the stretched membership and am asking that it be cancelled and my payment be refunded. I am NOT accusing anyone - my back has had problems for years. But I don’t think I should pay for a service I cannot use.
Thank you for your attention to this.
Sincerely,
XXXXXXX
I did not receive a contract at the time of signing up nor was I told about this 3 day cancellation policy.