Strictly Mercedes Benz

Complaint: [redacted] I am rejecting this response because: Strictly Mercedes does not seem to understand that they are in the business of actually repairing automobiles in a way that actually resolves the customer's issues, not just taking a wild guess at what parts/services are needed and then failing/refusing to fix the issues that the car was brought in for when their recommendations are not effectiveAs I stated in my initial complaint, I spent more than $3,with Strictly Mercedes only have to have most of the issues I brought the car in for unresolved, not to mention the fact that when I questioned this, the owner of the company did not return my call and was dismissive, inflexible and disrespectful when we finally did speak, and basically refused to do any further work on the carI never spoke to anyone at Strictly Mercedes with any disrespect, threatening tone, or profanity (my communication style is clear in the email chain I attached to my initial complaint)I feel that since Strictly Mercedes is not willing to work on my car any further (and frankly, I don't trust them to do so anyway), I shouldn't have to pay for the labor they charged me to work on my vehicle when their expertise was lacking and they did not solve the issues in questionI am still willing to pay for the parts they installed, as I know that is a hard cost to themI was able to take the vehicle to another mechanic who was successfully able to solve all of my issues in a reasonable amount of time at a reasonable price, which is what I expect from a professional mechanicIt was actually all very straight-forward work that any adequate mechanic (unlike Strictly Mercedes) would have been able to diagnose and perform if they were legitimate Furthermore, I would like to point out that it is not "threatening" to share my experience with a business online on sites like Revdex.com, Yelp.com, Google, etc- that is my right and responsibility as a consumer to spread the word about my interaction with businesses, and if they don't like that, maybe they should change their approach to their customers who spend thousands of dollars with them, rather than insulting me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because while it is clear that Strictly Mercedes will do nothing to solve this issue and it probably bears putting to rest, their response is ridiculous and I stand by my original commentsI consider the matter closed but am disappointed in Strictly Mercedes' way of doing businessI am requesting nothing further at this point Sincerely, [redacted]