Stringer Lumber Company

Complaint: [redacted] I am rejecting this response because: I wasn't called three times and I did pick up the key over a week ago after being badgered about who was to pay for itLovely customer service (sarcasm if you cant tell)! I will be sure to advise everyone I know against doing business with Lucas DodgeThey are horribleLucas ford however has been nothing short of accommodating.? Regards, ? [redacted]

In reference to complaint #*** Our management team along with the owner have decided to reimburse *** *** for the amount in full$650.00We have been in business since and have an outstanding record of customer satisfactionWe do not want to stray from the commitment we have to
our company and to our customersWe feel that no matter the circumstances keeping the customer happy is and always will be top priority here at Lucas Ford. Sincerely, Mike C*** Operations Manager Lucas Ford ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I find it regrettable that I had to resort to complaints to the Revdex.com and Ford Motor Company to obtain this outcome I'm sure that Lucas Ford did not achieve its stellar reputation for customer service by denying legitimate claims such as this.*** *** ***

Complaint: ***
I am rejecting this response because:
I wasn't called three times and I did pick up the key over a week ago after being
badgered about who was to pay for itLovely customer service (sarcasm if you cant tell)! I will be sure to advise everyone I know against doing business with Lucas DodgeThey are horribleLucas ford however has been nothing short of accommodating.?
Regards,
? *** ***

The wheel lock key is at the Lucas Chrysler store.? Mark has reached out to the customer three times and? has not received a call back.?