Stripe, Inc.

Stripe operates within a variety of constraints imposed by our banking partners, credit card networks and applicable law. As a result, Stripe must fully understand its users to ensure their businesses are consistent with Stripe's Terms of Service. All users agree to these terms when activating...

Stripe accounts, and the terms are posted here: https://stripe.com/us/legalDuring a routine review, Stripe determined that the complainant's business was at a high risk for disputes. On September 19, [redacted], we contacted the complainant, informing them that we would no longer be able to support their business as their dispute rate was at 9.68%; we are unable to accept payments for businesses we determine to be at high risk for a dispute rate of over 1%, as mentioned here: https://stripe.com/us/legal#specific-payment-methodsThe closing of this account was in accordance with the following section of the Stripe Terms of Service. Our terms very clearly state that Stripe "may suspend your Stripe Account and your access to the Service and any funds in your Stripe Account, or terminate this Agreement, if we determine in our sole discretion that you are ineligible for the Service because of the risk associated with your Stripe Account, including without limitation significant credit or fraud risk, or for any other reason". https://stripe.com/us/legal#terminationIn order to mitigate future losses to Stripe as a result of chargebacks on the complainant's account, a reserve was set in place that will last for 90 days. Funds will be transferred to the complainant's bank account on December 19, [redacted]. This is in accordance to our terms "We may impose a Reserve on you for any reason if we determine that the risk of loss to Stripe, Customers, or others associated with your Stripe Account is higher than normal. For example, we may hold a Reserve if: (i) your or your Customers’ activities increase the risk of loss to us or to your Customers, (ii) you have violated or are likely to violate this Agreement, and (iii) your Stripe Account has an elevated or abnormally high number of Disputes."https://stripe.com/us/legalWhile there is a reserve in place, the complainant is able to log into their Stripe dashboard, process refunds to the customer's whose funds are held and reprocess these funds with a different processor.

Below is Stripe's Response to the complaint submitted by [redacted] (herein referred to as the "Complainant") on June 7, [redacted].
Stripe Overview
As background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device,...

to quickly and simply accept credit card payments.[1] Merchants register for an account by providing contact information, some information about their business and its principals, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, may be requested by Stripe after submission.
 
Merchants have control over what information is provided to Stripe – for credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account.  It is important to note that merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripe’s Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at https://stripe.com/us/legal.
[1] https://stripe.com/us/payments
Merchant Account Overview 
The Complainant submitted an account with Stripe on February 26, [redacted] under the name [redacted]. Stripe processed payments for the account owner until March 4, [redacted]. During a routine review, Stripe determined that the complainant's business had a high level of disputes and was at risk for incurring more disputes. On March 4, [redacted], Stripe contacted the Complainant, informing them that their dispute rate was over industry standard, at 66.67%; we are unable to accept payments for businesses we determine to be at high risk for a dispute rate of over 1%, as mentioned here: 
"High chargeback rates (typically those exceeding 1%) may result in your inability to use the Payment Services. Failure to timely and effectively manage Disputes with your Customers may ultimately result in your inability to accept payment cards for your business."
https://stripe.com/us/legal#specific-payment-methods
As these chargebacks accumulated, pursuant to the Complaint's agreement with Stripe and as described in further detail below, Stripe debited these funds from the Complainant. Specifically, as further described below, we debited the amount that was charged back and a fee of $** for each chargeback that we processed.
Reserve Terms
In order to mitigate future losses to Stripe as a result of chargebacks on the Complainant's account, a reserve was set in place that will last for 90 days. Funds will be transferred to the complainant's bank account on May 28, [redacted]. This is in accordance to Stripe's Terms of Service:
"We may impose a Reserve on you for any reason if we determine that the risk of loss to Stripe, Customers, or others associated with your Stripe Account is higher than normal. For example, we may hold a Reserve if: (i) your or your Customers’ activities increase the risk of loss to us or to your Customers, (ii) you have violated or are likely to violate this Agreement, and (iii) your Stripe Account has an elevated or abnormally high number of Disputes."
https://stripe.com/us/legal#clearing-funds-and-reserves
Due to a bug, the funds were not immediately released at the end of the reserve. These funds have now been transferred to the Complainant's account.
For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account and the Complainant's claim for damages is baseless.

The email is[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Stripe operates within the constraints imposed by our banking partners, credit card networks, and applicable laws. Therefore, Stripe must fully understand its users to ensure their businesses are consistent with Stripe's Terms of Service. All users agree to these terms when activating Stripe...

accounts, and the terms are posted here: https://stripe.com/terms 
Because Stripe bears financial responsibility for all accounts using Stripe to accept payments, Stripe has to have a high degree of confidence about their legitimacy, and their likelihood of delivering promised goods and services. Stripe also periodically reviews accounts to verify that they meet these standards, and reaches out to merchants should any issues arise.
During a routine review, Stripe identified strong signals that the complainant's account was in violation of the Stripe Terms of Service. Stripe cannot process payments that appear to be unauthorized by the owner of the charged card. The majority of the complainant’s business seemed to be driven through unauthorized, fraudulent charges.  On June 13, we reached to the complainant to let them know about our concerns and to get more information about the payments in question. The complainant submitted additional information the next day, which was used to complete an additional verification. After a thorough investigation, Stripe closed the complainant's account.
The closing of this account is in accordance with the following section of the Stripe Terms of Service. Our terms very clearly state that Stripe "may suspend your Stripe Account and your access to the Service and any funds in your Stripe Account, or terminate this Agreement, if we determine in our sole discretion that you are ineligible for the Service because of the risk associated with your Stripe Account, including without limitation significant credit or fraud risk, or for any other reason" : https://stripe.com/us/terms#termination
While we will not be able to continue processing transactions on the account, this does not preclude the complainant from signing into Stripe and accessing any of the account's existing data.

Below is Stripe's Response to the complaint submitted by [redacted] (herein referred to as the "Complainant") on January 16, 2017.Stripe OverviewAs background, Stripe provides a technology platform that allows merchants selling permissible goods or services online, or through a mobile device, to...

quickly and simply accept credit card payments.[1] Merchants register for an account by providing contact information, some information about their business and its principals, and bank account information. This information is submitted through an electronic application process and additional information, such as ID scans, may be requested by Stripe after submission. Merchants have control over what information is provided to Stripe – for credit card charges, this must minimally contain the card number and expiration date. Most merchants also elect to provide the name, CVC, ZIP code as an anti-fraud measure, but are not required to. It is important to note that funds are briefly held in an aggregated clearing account at a bank before being deposited into the merchant's bank account.  It is important to note that merchants identify the account into which funds are ultimately deposited through the Stripe management interface. Merchants consent to Stripe’s Services Agreement when establishing their account. A current version of the Stripe Services Agreement is available at [redacted].[redacted]Merchant Account Overview This account was submitted with Stripe on December 16, 2017 under the name "[redacted] LLC" at [redacted]. Since the account was submitted, there has been a dispute about whose business the account represents. The Complainant has been asked to provide documentation cementing their claim and allowing Stripe to return access to the account to them. The Complainant has not provided this information. Stripe has requested again that the Complainant provide this information.In the meantime, Stripe is working to resolve this and determine which party has the correct claim to the account. This is outlined in it's Services Agreement,"At any time during the term of this Agreement and your use of the Services, we may require additional information from you to verify beneficial ownership or control of the business, validate information you provided, verify you or your Representative’s identity, and assess the risk associated with your business. "[redacted]For the reasons explained in detail above, Stripe acted in accordance with its terms of service in the handling of this merchant account and the Complainant's claim for damages is baseless.

We understand the complainant's frustration. However, due to the high risk of disputes on their account, we must place a reserve on the complainant's account. If these transactions are indeed legitimate, the complainant is welcome to log into their Stripe account and refund the customer so they can reprocess the funds through a different processor.

Initial Business Response /* (1000, 5, 2015/09/23) */
Stripe operates within a variety of constraints imposed by our banking partners, credit card networks and applicable law. As a result, Stripe must fully understand its users to ensure their businesses are consistent with Stripe's Terms of...

Service. All users agree to these terms when activating Stripe accounts, and the terms are posted here: https://stripe.com/terms
The complainant created a Stripe account on September 2nd, 2015. During a routine review of the details provided, Stripe became aware that the complainant's business was in violation of our Terms of Service, section B.5 ("Prohibited Businesses"). The complainant was notified of this violation on September 3rd, 2015, and allowed 14 days to migrate their business to another payment provider.
Since Stripe bears financial responsibility for all accounts using Stripe to accept payments, Stripe needs to have a high degree of confidence about their legitimacy, and their likelihood of delivering promised goods and services. Stripe continuously reviews accounts to verify that they meet these standards, and reaches out to merchants should any issues arise.
During the 14-day migration period, Stripe identified strong signals that the payments processed on the complainant's account were in violation of the Stripe Terms of Service. Stripe cannot process payments that appear to be unauthorized by the owner of the charged card, or support businesses that present high chargeback risk. On September 14th, 2015, Stripe reached out to the complainant to advise them of our need to hold their account balance in reserve for 90 days due to our system's identifying the possibility of unauthorized charges. On September 17th, 2015, Stripe reached out to the complainant again to advise them that 55 specific charges that appeared to be unauthorized would be refunded.
We take into account a number of different indicators to determine whether charges are legitimate, and due to our determination, we are required by our financial partners to hold funds to protect against the risk of chargebacks and disputes for unauthorized charges. If the remaining charges are still undisputed after 90 days, the complainant will receive the funds transferred to their bank account at that time.
The closing of this account and holding of a reserve are in accordance with the Stripe Terms of Service. Our terms very clearly state that Stripe "may suspend your Stripe Account and your access to the Stripe Services and any funds in your Stripe Account, or terminate this Agreement, if we determine in our sole discretion that you are ineligible for the Stripe Services because of the risk associated with your Stripe Account, including without limitation significant credit or fraud risk, or for any other reason". https://stripe.com/us/terms#termination
While we will not be able to continue processing transactions on this account, this does not preclude the complainant from signing into Stripe and accessing any of the account's existing data. The complainant may also provide evidence for disputed charges and provide refunds for any remaining charges.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I strongly disagree as I was never notified of this when my funds were froze. Also this does not explain why I was told I would receive funds in full after I was told I wasn't, along with all of the other contradictory correspondences. After I filed this complaint mysteriously my balance went from 24,000 something to 2,000 something. I have a payment authorization form signed by each client and was never notified of any complaints. I was never provided an option to respond and find it disturbing that within 24 hours they claim all of my clients disputed these charges. I've reached out to every client and not one has received their money back or has been contacted. I request I am provided an option of providing proof of each transaction and in the even I am able to do so my funds released to me. Had they would have informed me they would hold my fund I would not have processed. I also have us postal confirmation for some email correspondences etc.
Final Business Response /* (4000, 9, 2015/09/28) */
The complainant was informed that their remaining funds would be held for 90 days as soon as this was determined, at 14:18 (PST) on September 15th, 2015. This conflicted with emails that were sent while the review was being completed, because during this time, it appeared that we may still be able to transfer these funds. We completely understand that receiving conflicting information about such an important aspect of an account is frustrating and are actively trying to improve our processes and communication around reviews.
The balance on this account was reduced when Stripe refunded 55 charges that appeared to be be unauthorized. The complainant was informed of these refunds at 17:08 (PST) on September 16th, 2015. As the cardholders have already been refunded for these 55 transactions, it is no longer possible to release these funds to the complainant. If the charges that have not yet been refunded are still undisputed after 90 days, these funds will then be transferred to the complainant's account.
Final Consumer Response /* (4200, 11, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is disgusting. They have an excuse got everything. They haf already put the hold then I was told I eould receive the funds. I reached 51 of the 5t clients not one had an issue nor were they refunded. Again I have payment authorization forms for each client. I want proof of refunds or my momey. I need to fulfill these purchases and cannot a client they need to be rebilled when they are adamant some even calling financial Institution to show no refund was issued. Also we need our funds to honor who are still accou ted for. I was misled robbed etc. Tbey need to fix it.

Initial Business Response /* (1000, 6, 2015/02/11) */
We acknowledge that this user experienced some communication delays, and we apologize for the confusion this caused.
In this case, there were two concurrent issues at play: First, the user's product fell into the gray area of...

businesses prohibited by our Terms of Service (https://stripe.com/terms#prohibited-businesses). Second, while we can't go into detail on our verification methods, many of the charges being processed posed a considerable chargeback risk. Ultimately, after multiple thorough reviews of the account, and consulting our compliance team, it was decided that the business was, in fact, a violation of our Terms. During the transitioning-out period, however, many charges were processed that were identified as posing significant chargeback risk; with this new information, the state of the account and our ability to facilitate an immediate transfer of funds had to be reevaluated. For more information on our reserve policy, please visit: https://stripe.com/terms#reserves
Since these events, the chargeback rate on this account has risen to more than triple the maximum threshold allowed by Visa and MasterCard. We have complied with the requests of the user to transfer the remaining funds, and are no longer instituting a hold, though the account and bank account information have since been deleted by the user. We encourage the user to reach out to us to make alternative arrangements for the fractional balance that remains.

Complaint: [redacted]I am rejecting this response because:
 
We have also escalated this complaint to the Attorney Generals office for California. There are just too many instances of your company doing this to other SMEs for you to continue un-curtailed. You CANNOT remain in business. Stripe IS A SCAM! By any means necessary including a full scale social media campaign WE WILL WARN people away from your "business"
You MUST release to our bank account the [redacted].** balance in my that you are holding hostage. You have provided no evidence to support your claims apart from referring to your nebulous terms and conditions. This matter will not rest until our funds are released immediately! Simple. You have done this to 100's of innocent businesses. You WILL NOT do it to us!Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/04/23) */
Stripe operates within a variety of constraints imposed by our banking partners, credit card networks and applicable law. As a result, Stripe must fully understand its users to ensure their businesses are consistent with Stripe's Terms of...

Service. All users agree to these terms when activating Stripe accounts, and the terms are posted here: https://stripe.com/terms
Since Stripe bears financial responsibility for all accounts using Stripe to accept payments, Stripe needs to have a high degree of confidence about their legitimacy, and their likelihood of delivering promised goods and services. Stripe periodically reviews accounts to verify that they meet these standards, and reaches out to merchants should any issues arise.
During a routine review, Stripe identified strong signals that the complainant's account was in violation of the Stripe Terms of Service. Stripe cannot process payments that appear to be unauthorized by the owner of the charged card. On March 12, Stripe reached out to the complainant to advise them of our decision and the closing of the account.
The closing of this account is in accordance with the following section of the Stripe Terms of Service. Our terms very clearly state that Stripe "may suspend your Stripe Account and your access to the Service and any funds in your Stripe Account, or terminate this Agreement, if we determine in our sole discretion that you are ineligible for the Service because of the risk associated with your Stripe Account, including without limitation significant credit or fraud risk, or for any other reason".
https://stripe.com/us/terms#termination
While we will not be able to continue processing transactions on the account, this does not preclude the complainant from signing into Stripe and accessing any of the account's existing data. We have reviewed this account and have re-enabled refunds for the remaining charge, and we do apologize for any difficulty reaching our Support in this matter. The user may log in to their Stripe dashboard, visit the charge's detail page, and refund this transaction at any time.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/17) */
Stripe operates within a variety of constraints imposed by our banking partners, credit card networks and applicable law. As a result, Stripe must fully understand its users to ensure their businesses are consistent with Stripe's Terms of...

Service. All users agree to these terms when activating Stripe accounts, and the terms are posted here: https://stripe.com/terms
Since Stripe bears financial responsibility for all accounts using Stripe to accept payments, Stripe needs to have a high degree of confidence about their legitimacy, and their likelihood of delivering promised goods and services. Stripe periodically reviews accounts to verify that they meet these standards, and reaches out to merchants should any issues arise.
During a routine review, Stripe identified strong signals that the complainant's account was in violation of the Stripe Terms of Service. Stripe cannot process payments that appear to be unauthorized by the owner of the charged card. On 25th February 2015, Stripe reached out to the complainant to advise them of our decision and the closing of the account.
The closing of this account is in accordance with the following section of the Stripe Terms of Service. Our terms very clearly state that Stripe "may suspend your Stripe Account and your access to the Service and any funds in your Stripe Account, or terminate this Agreement, if we determine in our sole discretion that you are ineligible for the Service because of the risk associated with your Stripe Account, including without limitation significant credit or fraud risk, or for any other reason".
https://stripe.com/us/terms#termination
While we will not be able to continue processing transactions on the account, this does not preclude the complainant from signing into Stripe and accessing any of the account's existing data.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
Hello, In answer to Stripes response, I do not understand how a payment processing center is basically accusing there client of accepting bad charge cards. They are the company that we trusted to process all of the credit card transactions when purchasing our merchandise. We have no idea if the payment transaction is legitimate or not that is why we partnered with Stripe, whose job it is to verify the credit card transaction.
Also they cancelled our account as of February 25, 2015, (which they confirmed in there response), that would make it over 6 months since the account was closed. I believe that is enough time to know if all transactions are final.
Thank You,
[redacted]/ [redacted]
Final Business Response /* (4000, 11, 2015/09/25) */
Hey [redacted],
In response to our position:
In reviewing the claim below, we've elected to enable transfers to the account the money should reach their bank account within the next 5-7 business days. As outlined in our terms of service, we withhold the right to suspend payouts to a user's bank account if we anticipate an excessive number of chargebacks, as outlined in the link below:
https://stripe.com/us/terms#payout-schedule
As mentioned earlier, the complainant can still log into their Stripe account, and should be able to confirm the transfer of funds for themselves.
Best Regards,
Stripe

While we understand that the complainant is frustrated by Stripe taking a reserve on their account, we clearly identified events as a type of business that we will hold reserves on. The Services Agreement that was accepted by the complainant when opening their Stripe account states the following:"Stripe is not a bank and we do not provide loans or extend credit. If you accept payment for products or services (including events such as concerts or other performances) not immediately deliverable to the Customer (a “Preorder”), we may, in our sole discretion, initiate Reversals or hold Reserves for all or a portion of the Charges processed by us for a Preorder. If you would like to receive payment for a Preorder, please contact us before doing so."(See https://stripe.com/us/legal#section_c, Section C.2.)"Funds will be returned to you on the timeline provided, which is based on the potential risk of loss to Stripe. You can review our Services Agreement for more details." (See https://stripe.com/us/legal#section_c, Section C.8.)It is Stripe's strong preference to resolve this amicably as we believe this to be a waste of our and the complainant's time, energy, and money to pursue litigation. However, if they choose to file suit, please know that Stripe will vigorously defend its interests and reserves all rights available to it, including recovery of costs from the complainant for such lawsuit. Please also note that the complainant has agreed to arbitrate any dispute in San Francisco (See https://stripe.com/us/legal#section_e, Section E.11). Again, we sincerely hope that they elect not to go down this route, but if they elect to they may submit legal process tohttps://stripe.com/notices.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I recieved my confirmation this morningSincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/01/22) */
Stripe processes credit cards for thousands of businesses online (https://stripe.com/gallery). It looks like the complainant made a payment on one of their sites, and for some reason Stripe's details have shown up instead of merchants on the...

complainant's credit card statement.
As of today, 1/22/2016, the complainant has not reached out to [redacted]@stripe.com for help on how to proceed with this issue. When a product has not been delivered, we typically recommend that the customer reach out to the company that they ordered the product from to resolve the issue. It looks like the complainant is referencing a transaction placed with Lumitact.com Flashlights. Since Stripe is unable to process refunds on behalf of merchants, the complainant will have to reach out to the Lumitact.com Flashlights support team here:
[redacted]@lumitact.com
If the complainant does not receive a satisfactory response from the merchant, then we would typically recommend filing a dispute for the charge with the credit card company used for the transaction.
We would be happy to answer any questions that the might have at [redacted]@stripe.com.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/26) */
FLASHLIGHT RECEIVED. REPEAT: RECEIVED 1/22/16
HOWEVER
THIS APPEARS TO BE A SHADY COMPANY

Initial Business Response /* (1000, 5, 2015/08/16) */
Stripe would like to investigate [redacted]'s complaint, but can find no associated account or emails to us using either her name or the email address [redacted]@comcast.net. Please write to us at [redacted]@stripe.com using this address, or reference Revdex.com...

complaint #XXXXXXXX so we can look into this matter further.

Complaint:[redacted]I am rejecting this response because: all my transactions were authorized and all transactions used zip codes and acc, every transaction I have processed I have the owner of the transactions willing to testify on my behalf. Stripe still has not processed the $1843 That is in dispute. They need to either process it or give my clients a FULL refund, this is not stripes money.Sincerely,Brandon [redacted]

Stripe is required to hold onto all remaining funds for the industry standard chargeback window for very high risk accounts such as the complainant's. That hold helps protect ourselves, our banking partners, and their customers from potential fraud or disputes. We're legally prohibited from making any interest on held funds. Because these charges were identified as being unauthorized, we greatly prefer to refund these charges back to the card holders.
We also mention these policies in more detail within our Terms of Service here:
https://stripe.com/terms#termination
https://stripe.com/terms#registering-for-stripe
With regard to refunds, the complainant still has the ability to offer these from within their Stripe account. They were welcome to issue refunds to their customers and arrange for alternate means of payment with them.

Initial Business Response /* (1000, 5, 2015/07/21) */
We're legally required to review every business that signs up with us here at Stripe, and that includes verify ownership of a domain as well as being able to view a website. We were unable to do either of those things at the moment that this...

complaint was filed.
Currently, the user's website lead us to an error and we were unable to visit the webpage. We responded and attached a screenshot of this error. The user was able to provide an alternative domain and we were able to verify domain ownership.
We've released the user's funds, and this issue has been resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response was extremely delinquent and since the domain they asked that we verify did not exist in email format we had to hire an IT programmer to create the unusable email address. All I wanted was to communicate to STRIPE and they did not deliver on their promised '24 hour' response time. 1-2 weeks to respond when salary funds are held up is deplorable.
Final Business Response /* (4000, 9, 2015/07/27) */
On April June 14th, we reached out to the complainant requesting information to complete their identity verification. Stripe must verify all of our user's identities to stay in compliance with KYC, or Know Your Customer, regulations. The URL that the complainant originally provided was incorrect, and we needed the additional info to finish the verification process. We allow our users to start processing before verification is complete, but [redacted] ask for more data or clarification in some cases having a verifiable online presence is a necessary step in Stripe's identity verification procedure. If the user doesn't respond within a few days of our message, we [redacted] disable their transfers until they are able to send over the requested information.
This was the case with the complainant. The complainant responded regarding our June 14th message on July 11th providing a working URL. We then sent an e-mail to the complainant on July 22nd, informing them that their account had been verified and transfers had been enabled.
We would like to sincerely apologize for the delay in releasing the complainant's transfers. The verification process is vital to our business, but in this case the time it took adversely effect our user's business. If the user has any issues or questions we can help with as they continue to process with Stripe, we [redacted] do everything possible to respond efficiently.

Initial Business Response /* (1000, 5, 2014/07/18) */
Stripe, Inc. ("Stripe") has reviewed the complaint, and concludes that it appropriately responded to complainant's inquiries to Stripe support. The desired resolution as stated by the complainant already has been reached as Stripe has...

provided timely responses to all inquiries made by the complainant.

Contrary to the complainant's assertion, Stripe provided a timely response on the morning of July X XXXX to complainant's several successive evening July 2 messages, and the Revdex.com forwarded Stripe's response to the complainant on July 3, 2014 as indicated in the Revdex.com's ("Revdex.com") Complaint Activity Report.
As the Stripe representative made clear to the complainant on initial contact, Stripe's Terms of Service Section B ("Registering for Stripe") prohibits the sale of credit and investment management and services. While the complainant asserted without evidence that their business was providing services tangential to this industry, the statement descriptor, email signatures, and website content suggested otherwise.
Unfortunately, given the level of risk associated with the early transactions, Stripe initially held funds for 30 days before transferring the seller's balance to his bank account. However, after receiving further confirmation of the authenticity of the charges, the funds were immediately released and sent to the seller's bank account on July 3rd.

Final Consumer Response /* (2000, 6, 2014/07/17) */
Issue has been resolved