Strive2Bfit

We are at a loss as to why the Customer feels his Groupon was not honored when it clearly states on the contract that it was applied toward the 12-month contract he entered into in the manner statedWhy would we give him sessions for the price of for a period of months? This complaint is strange given Customer has been using our services for more than months under this same contract and expressed no concerns prior to his current financial difficultiesUnfortunately, the Customer has refused to honor his contract, stopped making payments under this contract, and feels it necessary to make various unsubstantiated complaints in an effort to get out of the contractIncidentally, Groupon has also rejected Customer's unsubstantiated complaint and request for a refund based on their review and verified redemption under the contract dated 4/30/

Customer's
Groupon was fully honored and applied toward a 12-month contract entered
into between customer and Strive (please see attached
contract copy for
verification)Contract clearly states that credit was applied for the Groupon
by requiring Customer to pay for only 10-sessions ($490) while receiving 12-sessions
for 6-monthsThereafter, the contract clearly states that Customer will be charged at
the full rate for 12-sessions/month ($588) for the remaining monthsStrive has not
made any verbal representations outside of the contract with Customer
In a good
faith resolution, and since the client expressed financial difficulties, Strive
has offered to reduce customer’s payment by 50% under a new 12-month Agreement to replace the remaining contract value due for months (Please see attached
email communications dated 1/31/14)We would gladly welcome the client back to his training and put this behind us, either under the terms of the original contract or under the terms of the proposed new contract

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe Groupon was not honored in accordance with its terms The offer was for minute sessions with no strings attached
Regards,
*** ***

We are at a loss as to why the Customer feels his Groupon was not honored when it clearly states on the contract that it was applied toward the 12-month contract he entered into in the manner stated. Why would we give him 12 sessions for the price of 10 for a period of 6 months?
This complaint is strange given Customer has been using our services for more than 6 months under this same contract and expressed no concerns prior to his current financial difficulties. Unfortunately, the Customer has refused to honor his contract, stopped making payments under this contract, and feels it necessary to make various unsubstantiated complaints in an effort to get out of the contract. Incidentally, Groupon has also rejected Customer's unsubstantiated complaint and request for a refund based on their review and verified redemption under the contract dated 4/30/13.

Review: I purchased a 12 30 minute private training session package from Groupon last year. The business refused to honor it and instead employed a classic "bait and switch" tactic whereby they would provide the 12 sessions on a 2 times a week basis if I purchased 10 sessions per month at $49 per session. I was told I could change the number of sessions purchased per month whenever I wanted. When I attempted to change my sessions, I was told that in fact I was liable for 12 sessions per month and that I was given a discount on 2 of the session for the Groupon. When the 6 months ended that included the 2 "free" (not free, since I paid for them through Groupon), I asked to change my sessions to a lower number. They refused and told me that they were going to start charging me for an additional 2 sessions per month to replace the discounted Groupon sessions that had ended. I immediately called my credit card company and told them that any further charges were not authorized. Now they are threatening me with law suits and collection efforts. The people running this business are dishonest and lack any amount of integrity expected of decent people.Desired Settlement: A full refund for the 11 unused sessions I purchased but have not used.

Business

Response:

Customer's

Groupon was fully honored and applied toward a 12-month contract entered

into between customer and Strive (please see attached contract copy for

verification). Contract clearly states that credit was applied for the Groupon

by requiring Customer to pay for only 10-sessions ($490) while receiving 12-sessions

for 6-months. Thereafter, the contract clearly states that Customer will be charged at

the full rate for 12-sessions/month ($588) for the remaining 6 months. Strive has not

made any verbal representations outside of the contract with Customer.

In a good

faith resolution, and since the client expressed financial difficulties, Strive

has offered to reduce customer’s payment by 50% under a new 12-month Agreement to replace the remaining contract value due for 6 months (Please see attached

email communications dated 1/31/14). We would gladly welcome the client back to his training and put this behind us, either under the terms of the original contract or under the terms of the proposed new contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The Groupon was not honored in accordance with its terms. The offer was for 12 30 minute sessions with no strings attached.

Regards,