Strobel Technologies

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be acceptable to me I will wait for the business to perform this action and, if it does, will consider this complaint addressed The intended result was not accomplished, but upon further inspection of the website I found that the product sale is final According to the website:Refund PolicyAll sales are finalIf not satisfied please Call 877-278-5992, am to pm Eastern Time, Monday-Fridayfor a return authorization numberA full refund will be given only if approved by factory and a return authorization number is issued and if merchandise is returned freight prepaid in original packaging within daysAccording to the business (after them contacting me), this product is not eligible for a return number The business has attempted to rectify the situation otherwise, and will hopefully solve the issues with the product Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below It is? completely ridiculous and unacceptable for the manufacturer to say that a $3,mattress that shows signs of failure within two years (with one normal-sized person sleeping on it, and rotating the? mattress every days - far beyond the care that the selling dealer said was required), and has complete failure within four years, is not defectiveThe only reasons it has taken this long for this issue to be addressed are that the selling dealer, and now the manufacturer, have stalled the? processTo add insult to injury, the? manufacturer is now attempting to hide behind a court ruling from another customer who? actually went through the time and expense to take them to court.Mr Strobel's response is, or should be, an embarrassment Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It is completely ridiculous and unacceptable for the manufacturer to say that a $3,mattress that shows signs of failure within two years (with one normal-sized person sleeping on it, and rotating the mattress every days - far beyond the care that the selling dealer said was required), and has complete failure within four years, is not defectiveThe only reasons it has taken this long for this issue to be addressed are that the selling dealer, and now the manufacturer, have stalled the processTo add insult to injury, the manufacturer is now attempting to hide behind a court ruling from another customer who actually went through the time and expense to take them to court.Mr Strobel's response is, or should be, an embarrassment Regards, [redacted] ***

We are in contact with the customer and are resolving his issue

Mr*** was sold a bed with a year limited warranty which only covers defects in labor or materials.The problem that Mr*** has is simply wear and tearHe bought this bed in ALL foam does get softer over time.The first contact that I had from Mr*** was on 8/26/and was a
phone conversationI did email him a response on 9/12/after checking with managementBelow you will see the email that I sent:Hi ***,My apologies for not reaching you this weekendI did not end up seeing MrStrobel on Friday evening. I was able to meet with him this morningHe had said if you unzip the cover you will probably see that it is the top layer that you will need to replaceThis just happens at times from wear and tearIt is not a defect in materials or workmanship.However, he can replace your top layer at the wholesale cost and give you free shippingThe wholesale cost on the 3" Premium Memory Foam is $535.54.I do have this in stock right now so let me know if you would like to have this processed right away.Looking forward to helping you!We have had a Federal Judge rule that this kind of issue is wear and tearYou can see the information below:Federal judge ruled foam not covered by warranty, but instead is wear and tear: UNITED STATES DISTRICT COURTSOUTHERN DISTRICT OF INDIANANEW ALBANY DIVISION Case 4:06-cv-00002-SEB-WGH Document Filed 09/12/2007 We have tried to resolve this issue as you can see. Please do not hesitate to contact me if there is anything else you need from Strobel.I

We are in contact with the customer and are resolving his issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
It is? completely ridiculous and unacceptable for the manufacturer to say that a $3,mattress that shows signs of failure within two years (with one normal-sized person sleeping on it, and rotating the? mattress every days - far beyond the care that the selling dealer said was required), and has complete failure within four years, is not defectiveThe only reasons it has taken this long for this issue to be addressed are that the selling dealer, and now the manufacturer, have stalled the? processTo add insult to injury, the? manufacturer is now attempting to hide behind a court ruling from another customer who? actually went through the time and expense to take them to court.Mr Strobel's response is, or should be, an embarrassment
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution would be acceptable to me.? I will wait for the business to perform this action and, if it does, will consider this complaint addressed.? The intended result was not accomplished, but upon further inspection of the website I found that the product sale is final.? According to the website:Refund PolicyAll sales are finalIf not satisfied please Call 877-278-5992, am to pm Eastern Time, Monday-Fridayfor a return authorization numberA full refund will be given only if approved by factory and a return authorization number is issued and if merchandise is returned freight prepaid in original packaging within days.? According to the business (after them contacting me), this product is not eligible for a return number.? The business has attempted to rectify the situation otherwise, and will hopefully solve the issues with the product
Regards,
*** ***
?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution would be acceptable to me.  I will wait for the business to perform this action and, if it does, will consider this complaint addressed.  The intended result was not accomplished, but upon further inspection of the website I found that the product sale is final.  According to the website:Refund PolicyAll sales are final. If not satisfied please Call 877-278-5992, 10 am to 6 pm Eastern Time, Monday-Friday. for a return authorization number. A full refund will be given only if approved by factory and a return authorization number is issued and if merchandise is returned freight prepaid in original packaging within 30 days. According to the business (after them contacting me), this product is not eligible for a return number.  The business has attempted to rectify the situation otherwise, and will hopefully solve the issues with the product.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is completely ridiculous and unacceptable for the manufacturer to say that a $3,300 mattress that shows signs of failure within two years (with one normal-sized person sleeping on it, and rotating the mattress every 30 days - far beyond the care that the selling dealer said was required), and has complete failure within four years, is not defective. The only reasons it has taken this long for this issue to be addressed are that the selling dealer, and now the manufacturer, have stalled the process. To add insult to injury, the manufacturer is now attempting to hide behind a court ruling from another customer who actually went through the time and expense to take them to court.Mr Strobel's response is, or should be, an embarrassment.
Regards,
[redacted]

Mr. [redacted] was sold a bed with a 20 year limited warranty which only covers defects in labor or materials.The problem that Mr. [redacted] has is simply normal wear and tear. He bought this bed in 2010. ALL foam does get softer over time.The first contact that I had from Mr. [redacted] was on 8/26/16 and was a...

phone conversation. I did email him a response on 9/12/16 after checking with management. Below you will see the email that I sent:Hi [redacted],My apologies for not reaching you this weekend. I did not end up seeing Mr. Strobel on Friday evening. I was able to meet with him this morning. He had said if you unzip the cover you will probably see that it is the top layer that you will need to replace. This just happens at times from normal wear and tear. It is not a defect in materials or workmanship.However, he can replace your top layer at the wholesale cost and give you free shipping. The wholesale cost on the 3" Premium Memory Foam is $535.54.I do have this in stock right now so let me know if you would like to have this processed right away.Looking forward to helping you!We have had a Federal Judge rule that this kind of issue is normal wear and tear. You can see the information below:Federal judge ruled foam not covered by warranty, but instead is normal wear and tear: UNITED STATES DISTRICT COURTSOUTHERN DISTRICT OF INDIANANEW ALBANY DIVISION Case 4:06-cv-00002-SEB-WGH Document 68 Filed 09/12/2007 We have tried to resolve this issue as you can see. Please do not hesitate to contact me if there is anything else you need from Strobel.I