Strong Home Mortgage Reviews (%countItem)
Strong Home Mortgage Rating
Address: 9408 Grant Ave Ste 302, Manassas, Virginia, United States, 20110-1816
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We locked in a rate to refinance our house with a cash out VA loan through Strong Home Mortgage. I paid for a VA appraisal, termite inspection, and a *** Membership in reliance on our loan agreement. I submitted all the requested documentation and signed a few different versions of the loan disclosure documents. I discussed the closing date with my loan officer and was assured that we could close on April 2, and signed a new loan disclosure accordingly. I reached out more than once to make sure they did not need anything further on my end. On March 30, I spoke with our loan officer about the plan for closing and he told me we we needed another document regarding a private loan, but that he was going to extend our locked in rate for another week. He assured me that we were good for another week. Regardless, I sent him the requested document on April 1, with an email and a phone call to let him know we were all set but that I understood he had pushed the closing another week. I did not hear back from him. On April 6 I sent another email to check in and find out when we were closing and my loan officer responded with a promise to call shortly but never called. I called him April 7, at which point he told me he was not actually able to extend our locked in rate and that he could no longer offer us the loan. I am FURIOUS. We had a great rate locked in and paperwork signed. We were ready to close and had provided everything requested. He LIED to me about extending our locked in rate and now we have lost the rate, and if he is telling the truth no one is currently offering loans at the balance we were planning on refinancing, so I have lost the ability to obtain a loan at all. I have lost many hours of my life sending him documents, $795 that I spent on the process, and now have to try to start all over again with a different company.
The consumer's rate lock period expired as they were not granted an extension of the rate lock period. They wanted to wait for the Veteran's Affairs to process their disability claim during the loan process. Due to market volatility caused by COVID-19, VA financing is not as liquid and available and we were not able to extend the same terms to them as previously locked. We have been in communication with the consumers shortly after the date of this complaint and are now proceeding with a conventional loan for their refinance at mutually agreed terms.
Loan Officer misrepresented his ability to handle a loan costing my elderly father over $5,000 in additional fees.
There has been no offer to compensate me for my losses nor any apology for the misrepresentation.
We received a letter from ***'s son and attempted to contact *** directly. ***'s son *** is not a member to the transaction so we have attempted to resolve and discuss directly with ***. When we try to call him directly, his son intercepts the call and will not allow us to speak with him. We believe his son *** is attempting to deceive us and his father. We don't believe *** knows anything about the complaint or its validity. If you are able to contact ***, we would be happy to discuss with him directly.
The letter claims to have suffered additional expense from a refinance. The letter demands over $5000 in interest and penalties charged by his former servicer.
Facts of the case:
He could not get the other loan from the other lender because the underwriter did not like the title report they received which they interpreted as two separate liens. He wanted to “fix the title issues” and then come back to us to move forward.Our first conversation with them was on February 21, and he made application on February 26th when the title issue was resolved. We can’t understand how he could think we were responsible for his February interest if we first encountered him at the end of February.He was paying off a “hard money” lender and was paying a penalty for every month after January if the loan wasn’t paid off.There was significant benefit since he was paying 10% interest and a paying a penalty each month on his current loan. The loan to be paid off was a private money lender and the information given to us to obtain a payoff was incorrect and the borrower refused to help obtain or contact them. Eventually his son did get involved and we found that the information they provided was not accurate and we finally were able to get a loan payoff using correct information. The loan funded on the last day of the month in about 30 days but he incurred another late penalty for exceeded the March 31 deadline set by his payoff lender.We closed within his rate lock period and the expenses were charged to him by his payoff lender, not by us. We will continue to attempt contact to the actual *** to resolve.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
You may withdraw the complaint.The intention was to protect others however this creates a great deal of negative air.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards,
***
From: *** <***@***.com>Date: Mon, Apr 15, 2019 at 6:38 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com