Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Hello,The buyer made two initial order attempts on our website, but were denied by our fraud detection system because their credit card was linked to fraudThe buyer called our customer support line; we informed the buyer that those two order attempts did not process, nor was their credit card chargedAfter going through our verification protocol with the buyer, our representative lifted the block on their account and informed them that they were free to place another order on our website; the buyer responded, "I do, my husband would be so upset if I didn't" and at 11:AM the buyer attempted a third purchase that went through successfullyPlease see the attachment to see the transaction history by this buyer, as well as the time of each attempt.We have the entire conversation between the buyer and our customer support agent that completely refutes this claim; we are happy to provide that recorded conversation if it helps determine that this is an absolutely claim
Hello,Please see the three attachments for reference to the customer's complaintThe customer placed an order on May [redacted] at 2:PM, the tickets were delivered to them at 4:PM ESTThe first email they received informed them of the order they placedThe second email we sent confirmed the order and that the tickets were transferredWithin the body of that second email explains in exact detail how to obtain the tickets that were transferred to the customerThe Atlanta Braves distribute their tickets through an electronic transfer which was explained in the second email that we sentThe third attachment shows that the tickets were transferred to the buyer in ample time before the event at 4:PM EST; the game started at 7:PM EST.The customer called in before the event, in which one of our representatives explained over the phone how the tickets would be transferred to themAll of the exact details that were reiterated over the phone were delivered via email.We do not feel the customer deserves a refund in this situation as the tickets they order were delivered in ample time before the eventWe explained in exact detail through email and over the phone how to obtain their tickets and the order they placed was delivered successfully.Please let me know if I can provide any additional documentation to resolve this dispute
We apologize for any confusion TickPick is a secondary marketplace where sellers are free to list tickets for sale for whatever price they would like to receive in exchange for their tickets, which is often regarded to as the "market value." The $per ticket price that the fan next to you informed you about is the "face value" of the ticket which is the price that the original purchaser spent to buy these tickets directly from the venue at the time they went on sale Bruce Springsteen is an extremely popular artist, so it's not uncommon for his tickets to sell out within minutes of being released for sale by the venue Once they have sold out through the venue, it's natural that overwhelming demand for the concert caused the market value being paid on TickPick and other secondary markets to rise above the face value of $As part of our user agreement and right on our checkout, we try to make this as clear as possible, and specifically say "tickets may sell above (or below) face value" As for the tickets being loaded onto a [redacted] gift card, that is becoming the norm for Bruce Springsteen concerts Because Bruce Springsteen requires that the original credit/debit/gift card be present at the time you enter the venue, the tickets are often bought on a prepaid gift card and are shipped to the fan who purchases them It's an unconventional delivery method but is an effective way for the venue to prevent fraud, which is a big plus for the fans Please let us know if you need anything else
The wristbands for the Made in America Festival were not sent to the original pass holders until the week of the event, which was made aware to the customer prior to placing the orderWe instructed the card holder to reach out to us if they did not receive any [redacted] tracking information by Tuesday, August ***Instead of alerting us they decided to post this to the Revdex.comThe seller was able to ship the tickets on the ***, and we upgraded the customer to [redacted] overnight delivery to ensure a timely delivery, which can you can see the delivery of on September [redacted] via [redacted] tracking ID number [redacted]
Unfortunately, in cases where a concert is postponed for a later date, TickPick is not able to issue a refund to the buyer in accordance with our User Agreement, as a protection for our sellers A buyer is only entitled to a refund if it is definitively announced that the event will not be rescheduled for a later date The reason that TickPick is not in a position to offer a refund, when the primary marketplace (Ticketmaster) would be, is because TickPick does not own the tickets being sold As a secondary marketplace, the tickets are being listed by a seller, and we are not able to force the seller to take back tickets that they have already sold This policy is the standard policy as any of our peers in the ticket resale industry We recognize that this is an inconvenience to a buyer who hopes to attend an event on a certain date, and that an artist rescheduling an event multiple times can be disappointing, but we are at the mercy of the artist in situations like this as we do not have the ability to seek a refund from the venue ourselves We advise our customers to hold onto their tickets until the rescheduled date If unable to attend the rescheduled event, we advise that the tickets be re-listed for sale so that they can be re-sold to a new buyer who can attend the event on the new date
Revdex.com I have reviewed the response made by the business in reference to complaint and have determined that my complaint has NOT been resolved because these charges did not go through until after the fact and no confirmation was received of purchase and therefore due to no tickets being sent and TWO payment rejections without any tickets I was made to believe that no tickets were purchasedI never received any tickets, I never received a receipt and the payment rejections were on my account until recently a charge appeared for the I have never dealt with a ticket company such as this and I am very sketched out and again am requesting a refund due to the confusion and I apologize if I didn't understand however, the information was presnted as if no tickets were confirmed or purchased so that was what I went with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am writing regrading the complaint ID [redacted] My problem with the business is that I purchased tickets online through this website for well above the actual ticket priceThe tickets were originally $a pieceI bought two ticketsMy final price for the tickets was over $They hiked the prices of their tickets over %mark upIt doesn't make sense that these companies can buy all the tickets and then I have no choice but to buy through themThey are a middle man reaping all the benefitsNow to me, I see this as no different than a person selling on the streetWe call those people "Scalpers" and scalping is very much illegal in many aspectsInstead, they give these people the name "Ticket Brokers" instead of scalpers and now it allows them to do this?? That is ridiculous! The mark up is at a staggering rate and I believe I deserve some money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We understand you had a negative experience with this one particular seller and we are sorry for thatBecause of this sellers pricing error we have provided you with a $promo code to buy other ticketsAs you requested, we'd be happy to help you find other available tickets for this concert which you can use the $promo code towards.Please call us at your earliest convenience: ###-###-####.TickPick Support
Like any ticket marketplace, TickPick allows sellers to list tickets for events that are months in advance even if they do not have the tickets available for immediate deliveryThis is a very common occurrence, and in these cases we require sellers to disclose a deliver by date at the checkout page so our customers are fully aware prior to purchaseIn this case the seller provided a ship date of October *** which was clearly stated at the checkout page in the seller notes (note: this was a conservative date since the primary seller did not provide exact details)In addition, this date was provided in the confirmation email to the customer immediately after their purchase on June [redacted] We still allow customers to select the FedEx service they would like if tickets are not available at the time of purchase, as it is common for a buyer to be traveling for an eventWhile we understand that a significant amount of money was spent on this purchase, all the appropriate information was provided prior to and post purchase to set expectations for the customerWe offered the customer to refund the commission we made on the purchase for any confusion we may have caused them, but we are unable to refund in full as the seller properly disclosed the delivery date in the listing
TickPick is a marketplace where fans and sellers of tickets list tickets for sale where other buys can buy tickets.Once a sale is confirmed we guarantee the delivery of those tickets at the price which was paid.Unfortunately the seller of these tickets made an honest mistake and listed tickets worth $for $Once the order was placed and the seller received the order to purchase their tickets they immediately notified us that there was a problemIf the seller had confirmed this order than our BuyerTrust Guarantee would be in effect and we'd require the seller to uphold their saleInstead, the cardholder was not charged for this order and has been fully refunded and provided a discount on any future order.This situation is completely rare, but honest mistakes do happen and we work with both buyers and sellers to make sure our ticket marketplace is fair and accurate.TickPick Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not search for ben folds. I live in [redacted] **. Clearly this was 100 percent unintentional. The app does not have any safeguards to ordering a ticket and I do not remember acknowledging or authorizing that my credit card information would be stored within the app. That is not a safe consumer practice. Why would I want to buy a weekday ticket to ben folds in Atlanta? Perhaps this was an advertised button on your app? I never typed in a search for ben folds prior to buying a ticket. It sounds like your app is not safe enough to protect consumers. There needs to be a step to prevent this and I reached out to you to let you know that your app is not built up to modern standards. I don't think it's fair that this happened because your app is not a secure way to purchase tickets. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
After researching the event, the customer then proceeded to make a purchase through our appPlease see the attachment labeled "Search_BenFolds" to see that the customer researched the event at 6:and then proceeded to place this order at 6:The customer's last search before the order was placed was for the ticket that was delivered to themThe ticket was shipped and delivered to them the next dayThe customer reached out and we offered to help them list the ticket for sale to help them recoup the funds for their order.Our app is designed in that several steps need to be taken, and acknowledgements need to be checked before an order is placedOur app will save a customer's credit card information if they have made a previous purchase out of convenienceHowever, many steps need to be made before a purchase is completedThe customer was researching the event and then proceeded to place an orderI am happy to send over screenshots of the multiple acknowledgements that need to be checked off by specific pressure of a fingerWe wanted to help the customer and offered to refund them the commission that we made on the sale and add $to their account in credit for a future purchaseBy doing so, we would be putting ourselves at a loss for an order that was consciously made by the customerIn this situation, we do not feel that the customer should be refunded the full amount of the order.If I can provide any more documentation, please let me know
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
As a secondary marketplace, TickPick does not control the prices of the tickets listed on our site The prices are determined by the sellers, who are free to list their tickets above of below face value The buyer acknowledged this at checkout, when we asked him to check a box stating that he understood that the price of the ticket may be above or below face value In this case, the customer purchased General Admission tickets for $per ticket, even though there are other equivalent tickets available for $per ticket at the time of this response We cannot control which ticket listing the buyer chooses to purchase But to resolve this issue and to not make this a poor experience for the buyer, we would be willing to take a significant loss on this sale and honor the price of $per ticket that the buyer could have selected instead Please let us know and we will refund the amount to the card on file Thank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I filed complaint ID # [redacted] on the complaint was closedBut now its and they still have not returned my money Sincerely, [redacted] ***
We are going to make any necessary adjustments that we can make on our end to prevent this from happening in the future, including a pop up message that will be displayed on the event page that will better explain that the date is still To Be Determined if that is the case. For your order, I believe this has been escalated to a refund request through the bank, which TickPick will allow to go through and will allow you to receive the full 100% refund. We apologize again for any confusion caused on our end and we'll look to make strides to improve the process for future customers!
We have been handling the situation with Anne to the best of our ability, given the unfortunate circumstances. The reason that "the card has been damaged to the point that it will be unable to scan," as the buyer put it, is because she shredded the gift card in her document
shredder. We have done everything on our end to work with the seller to have the gift card reissued if possible, and it has been explained to us that the gift card cannot be re-printed. We have no choice but to take the seller at their word. We understand the awful situation the buyer is in, and have advised that she tape the card back together and see if the venue will work with her to allow her to access her seats. She's absolutely right to be worried that the venue may not be willing to allow her access with the shredded gift card, but this is the best option we can provide to her. We have also offered to provide her alternative seats at our cost, which has not been an option she has chosen to take advantage of
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Hello,The buyer made two initial order attempts on our website, but were denied by our fraud detection system because their credit card was linked to fraudThe buyer called our customer support line; we informed the buyer that those two order attempts did not process, nor was their credit card chargedAfter going through our verification protocol with the buyer, our representative lifted the block on their account and informed them that they were free to place another order on our website; the buyer responded, "I do, my husband would be so upset if I didn't" and at 11:AM the buyer attempted a third purchase that went through successfullyPlease see the attachment to see the transaction history by this buyer, as well as the time of each attempt.We have the entire conversation between the buyer and our customer support agent that completely refutes this claim; we are happy to provide that recorded conversation if it helps determine that this is an absolutely claim
Hello,Please see the three attachments for reference to the customer's complaintThe customer placed an order on May [redacted] at 2:PM, the tickets were delivered to them at 4:PM ESTThe first email they received informed them of the order they placedThe second email we sent confirmed the order and that the tickets were transferredWithin the body of that second email explains in exact detail how to obtain the tickets that were transferred to the customerThe Atlanta Braves distribute their tickets through an electronic transfer which was explained in the second email that we sentThe third attachment shows that the tickets were transferred to the buyer in ample time before the event at 4:PM EST; the game started at 7:PM EST.The customer called in before the event, in which one of our representatives explained over the phone how the tickets would be transferred to themAll of the exact details that were reiterated over the phone were delivered via email.We do not feel the customer deserves a refund in this situation as the tickets they order were delivered in ample time before the eventWe explained in exact detail through email and over the phone how to obtain their tickets and the order they placed was delivered successfully.Please let me know if I can provide any additional documentation to resolve this dispute
We apologize for any confusion TickPick is a secondary marketplace where sellers are free to list tickets for sale for whatever price they would like to receive in exchange for their tickets, which is often regarded to as the "market value." The $per ticket price that the fan next to you informed you about is the "face value" of the ticket which is the price that the original purchaser spent to buy these tickets directly from the venue at the time they went on sale Bruce Springsteen is an extremely popular artist, so it's not uncommon for his tickets to sell out within minutes of being released for sale by the venue Once they have sold out through the venue, it's natural that overwhelming demand for the concert caused the market value being paid on TickPick and other secondary markets to rise above the face value of $As part of our user agreement and right on our checkout, we try to make this as clear as possible, and specifically say "tickets may sell above (or below) face value" As for the tickets being loaded onto a [redacted] gift card, that is becoming the norm for Bruce Springsteen concerts Because Bruce Springsteen requires that the original credit/debit/gift card be present at the time you enter the venue, the tickets are often bought on a prepaid gift card and are shipped to the fan who purchases them It's an unconventional delivery method but is an effective way for the venue to prevent fraud, which is a big plus for the fans Please let us know if you need anything else
The wristbands for the Made in America Festival were not sent to the original pass holders until the week of the event, which was made aware to the customer prior to placing the orderWe instructed the card holder to reach out to us if they did not receive any [redacted] tracking information by Tuesday, August ***Instead of alerting us they decided to post this to the Revdex.comThe seller was able to ship the tickets on the ***, and we upgraded the customer to [redacted] overnight delivery to ensure a timely delivery, which can you can see the delivery of on September [redacted] via [redacted] tracking ID number [redacted]
Unfortunately, in cases where a concert is postponed for a later date, TickPick is not able to issue a refund to the buyer in accordance with our User Agreement, as a protection for our sellers A buyer is only entitled to a refund if it is definitively announced that the event will not be rescheduled for a later date The reason that TickPick is not in a position to offer a refund, when the primary marketplace (Ticketmaster) would be, is because TickPick does not own the tickets being sold As a secondary marketplace, the tickets are being listed by a seller, and we are not able to force the seller to take back tickets that they have already sold This policy is the standard policy as any of our peers in the ticket resale industry We recognize that this is an inconvenience to a buyer who hopes to attend an event on a certain date, and that an artist rescheduling an event multiple times can be disappointing, but we are at the mercy of the artist in situations like this as we do not have the ability to seek a refund from the venue ourselves We advise our customers to hold onto their tickets until the rescheduled date If unable to attend the rescheduled event, we advise that the tickets be re-listed for sale so that they can be re-sold to a new buyer who can attend the event on the new date
Revdex.com I have reviewed the response made by the business in reference to complaint and have determined that my complaint has NOT been resolved because these charges did not go through until after the fact and no confirmation was received of purchase and therefore due to no tickets being sent and TWO payment rejections without any tickets I was made to believe that no tickets were purchasedI never received any tickets, I never received a receipt and the payment rejections were on my account until recently a charge appeared for the I have never dealt with a ticket company such as this and I am very sketched out and again am requesting a refund due to the confusion and I apologize if I didn't understand however, the information was presnted as if no tickets were confirmed or purchased so that was what I went with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am writing regrading the complaint ID [redacted] My problem with the business is that I purchased tickets online through this website for well above the actual ticket priceThe tickets were originally $a pieceI bought two ticketsMy final price for the tickets was over $They hiked the prices of their tickets over %mark upIt doesn't make sense that these companies can buy all the tickets and then I have no choice but to buy through themThey are a middle man reaping all the benefitsNow to me, I see this as no different than a person selling on the streetWe call those people "Scalpers" and scalping is very much illegal in many aspectsInstead, they give these people the name "Ticket Brokers" instead of scalpers and now it allows them to do this?? That is ridiculous! The mark up is at a staggering rate and I believe I deserve some money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We understand you had a negative experience with this one particular seller and we are sorry for thatBecause of this sellers pricing error we have provided you with a $promo code to buy other ticketsAs you requested, we'd be happy to help you find other available tickets for this concert which you can use the $promo code towards.Please call us at your earliest convenience: ###-###-####.TickPick Support
Like any ticket marketplace, TickPick allows sellers to list tickets for events that are months in advance even if they do not have the tickets available for immediate deliveryThis is a very common occurrence, and in these cases we require sellers to disclose a deliver by date at the checkout page so our customers are fully aware prior to purchaseIn this case the seller provided a ship date of October *** which was clearly stated at the checkout page in the seller notes (note: this was a conservative date since the primary seller did not provide exact details)In addition, this date was provided in the confirmation email to the customer immediately after their purchase on June [redacted] We still allow customers to select the FedEx service they would like if tickets are not available at the time of purchase, as it is common for a buyer to be traveling for an eventWhile we understand that a significant amount of money was spent on this purchase, all the appropriate information was provided prior to and post purchase to set expectations for the customerWe offered the customer to refund the commission we made on the purchase for any confusion we may have caused them, but we are unable to refund in full as the seller properly disclosed the delivery date in the listing
TickPick is a marketplace where fans and sellers of tickets list tickets for sale where other buys can buy tickets.Once a sale is confirmed we guarantee the delivery of those tickets at the price which was paid.Unfortunately the seller of these tickets made an honest mistake and listed tickets worth $for $Once the order was placed and the seller received the order to purchase their tickets they immediately notified us that there was a problemIf the seller had confirmed this order than our BuyerTrust Guarantee would be in effect and we'd require the seller to uphold their saleInstead, the cardholder was not charged for this order and has been fully refunded and provided a discount on any future order.This situation is completely rare, but honest mistakes do happen and we work with both buyers and sellers to make sure our ticket marketplace is fair and accurate.TickPick Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We feel it best to refund the customer in full for the order to close the books on this
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not search for ben folds. I live in [redacted] **. Clearly this was 100 percent unintentional. The app does not have any safeguards to ordering a ticket and I do not remember acknowledging or authorizing that my credit card information would be stored within the app. That is not a safe consumer practice. Why would I want to buy a weekday ticket to ben folds in Atlanta? Perhaps this was an advertised button on your app? I never typed in a search for ben folds prior to buying a ticket. It sounds like your app is not safe enough to protect consumers. There needs to be a step to prevent this and I reached out to you to let you know that your app is not built up to modern standards. I don't think it's fair that this happened because your app is not a secure way to purchase tickets. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
After researching the event, the customer then proceeded to make a purchase through our appPlease see the attachment labeled "Search_BenFolds" to see that the customer researched the event at 6:and then proceeded to place this order at 6:The customer's last search before the order was placed was for the ticket that was delivered to themThe ticket was shipped and delivered to them the next dayThe customer reached out and we offered to help them list the ticket for sale to help them recoup the funds for their order.Our app is designed in that several steps need to be taken, and acknowledgements need to be checked before an order is placedOur app will save a customer's credit card information if they have made a previous purchase out of convenienceHowever, many steps need to be made before a purchase is completedThe customer was researching the event and then proceeded to place an orderI am happy to send over screenshots of the multiple acknowledgements that need to be checked off by specific pressure of a fingerWe wanted to help the customer and offered to refund them the commission that we made on the sale and add $to their account in credit for a future purchaseBy doing so, we would be putting ourselves at a loss for an order that was consciously made by the customerIn this situation, we do not feel that the customer should be refunded the full amount of the order.If I can provide any more documentation, please let me know
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
As a secondary marketplace, TickPick does not control the prices of the tickets listed on our site The prices are determined by the sellers, who are free to list their tickets above of below face value The buyer acknowledged this at checkout, when we asked him to check a box stating that he understood that the price of the ticket may be above or below face value In this case, the customer purchased General Admission tickets for $per ticket, even though there are other equivalent tickets available for $per ticket at the time of this response We cannot control which ticket listing the buyer chooses to purchase But to resolve this issue and to not make this a poor experience for the buyer, we would be willing to take a significant loss on this sale and honor the price of $per ticket that the buyer could have selected instead Please let us know and we will refund the amount to the card on file Thank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I filed complaint ID # [redacted] on the complaint was closedBut now its and they still have not returned my money Sincerely, [redacted] ***
We are going to make any necessary adjustments that we can make on our end to prevent this from happening in the future, including a pop up message that will be displayed on the event page that will better explain that the date is still To Be Determined if that is the case. For your order, I believe this has been escalated to a refund request through the bank, which TickPick will allow to go through and will allow you to receive the full 100% refund. We apologize again for any confusion caused on our end and we'll look to make strides to improve the process for future customers!
We have been handling the situation with Anne to the best of our ability, given the unfortunate circumstances. The reason that "the card has been damaged to the point that it will be unable to scan," as the buyer put it, is because she shredded the gift card in her document
shredder. We have done everything on our end to work with the seller to have the gift card reissued if possible, and it has been explained to us that the gift card cannot be re-printed. We have no choice but to take the seller at their word. We understand the awful situation the buyer is in, and have advised that she tape the card back together and see if the venue will work with her to allow her to access her seats. She's absolutely right to be worried that the venue may not be willing to allow her access with the shredded gift card, but this is the best option we can provide to her. We have also offered to provide her alternative seats at our cost, which has not been an option she has chosen to take advantage of