Strong Spas has Shipped [redacted] a new spa The tracking number is via [redacted] Nevin [redacted] P [redacted] National Sales ManagerStrong SpasPoint Township DriveNorthumberland, PA 17857***@strong9.com###-###-#### EXT: ***###-###-#### CELL
To whom it may concern: Strong Spas Rockport Premium sold by [redacted] is built under a UL Listing Product Strong is sorry you need warranty work on your spa We have a customer warranty team in place and a respond by customer service, govern by dates purchased and customer registration is bonded by a written warranty Strong will address your questions as follows: Foamed in heater lines: [redacted] Water Group produces all of our control boards / heater assemblies [redacted] is the single largest producer of spa control packs in the industry, and has all of their systems UL tested prior to distribution The heater is contained within the control pack, so there are no external wires to the heater that can be buried in foam Furthermore the electrical connection is raised well above the floor with “foot pads” and the only electrical connection made into the pack is required to be GFCI protected Filter System : The floating weir design is produced by [redacted] Plastics, which is also the producer of the water pump in question This filter is designed to meet all UL testing requirements, and is meant to be used in conjunction with the water pump This filter is placed prior to the pump so that debris is not able to enter and damage the pump if introduced into the spa water Our Testing : The components used all meet UL requirements and the combination of these within a spa are then further tested and given a listing number by Intertek testing labs All of our spas are built in accordance with ETL standards and our listings can be found at Intertek’s website Please if you need further assistance please contact our customer service at ###-###-#### or from our website, parts maybe ordered from www.strongspas.com
As we are now able to get refunded for our purchase we accept their response A final copy of the email is attached***/***, Costco.ca has also been in contact with us, I let them know that we are having a carrier pick up the spa tomorrow and at the time it was unclear to me if you were going to request a refund or replacementIf you have already let them know you are requesting a refund, [redacted] .ca will process the refund for youI also would like to apologize for the issues you had trying to have this problem resolvedGood luck in your new homeThank you, [redacted] ###-###-####/###-###-####-fax A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] And [redacted] ***
I purchased one of these almost three months agoIt was damaged and broken from day oneNice product with horrible serviceJust put out like 15th request to finish up details of problemsFinally was told how to fix a problem by myselfI did no big deal but took weeks to get answersThey did finally help fix another problem with a batch of filters that had to be badLook over your shell good if you go this routeIf it is damaged in any way don't accept we will get it fixed in any wayUnfortunately buyer be wareBecause of service follow through (this is my very first logged complaint) I would never buy this againGood product crap service follow through
Strong Spas has Shipped [redacted] a new spa The tracking number is via [redacted] Nevin [redacted] P [redacted] National Sales ManagerStrong SpasPoint Township DriveNorthumberland, PA 17857***@strong9.com###-###-#### EXT: ***###-###-#### CELL
To whom it may concern: Strong Spas Rockport Premium sold by [redacted] is built under a UL Listing Product Strong is sorry you need warranty work on your spa We have a customer warranty team in place and a respond by customer service, govern by dates purchased and customer registration is bonded by a written warranty Strong will address your questions as follows: Foamed in heater lines: [redacted] Water Group produces all of our control boards / heater assemblies [redacted] is the single largest producer of spa control packs in the industry, and has all of their systems UL tested prior to distribution The heater is contained within the control pack, so there are no external wires to the heater that can be buried in foam Furthermore the electrical connection is raised well above the floor with “foot pads” and the only electrical connection made into the pack is required to be GFCI protected Filter System : The floating weir design is produced by [redacted] Plastics, which is also the producer of the water pump in question This filter is designed to meet all UL testing requirements, and is meant to be used in conjunction with the water pump This filter is placed prior to the pump so that debris is not able to enter and damage the pump if introduced into the spa water Our Testing : The components used all meet UL requirements and the combination of these within a spa are then further tested and given a listing number by Intertek testing labs All of our spas are built in accordance with ETL standards and our listings can be found at Intertek’s website Please if you need further assistance please contact our customer service at ###-###-#### or from our website, parts maybe ordered from www.strongspas.com
As we are now able to get refunded for our purchase we accept their response A final copy of the email is attached***/***, Costco.ca has also been in contact with us, I let them know that we are having a carrier pick up the spa tomorrow and at the time it was unclear to me if you were going to request a refund or replacementIf you have already let them know you are requesting a refund, [redacted] .ca will process the refund for youI also would like to apologize for the issues you had trying to have this problem resolvedGood luck in your new homeThank you, [redacted] ###-###-####/###-###-####-fax A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] And [redacted] ***
I purchased one of these almost three months agoIt was damaged and broken from day oneNice product with horrible serviceJust put out like 15th request to finish up details of problemsFinally was told how to fix a problem by myselfI did no big deal but took weeks to get answersThey did finally help fix another problem with a batch of filters that had to be badLook over your shell good if you go this routeIf it is damaged in any way don't accept we will get it fixed in any wayUnfortunately buyer be wareBecause of service follow through (this is my very first logged complaint) I would never buy this againGood product crap service follow through