Strong Solutions

Complaint: [redacted] I am rejecting this response because: The customer service issues and what I was TOLD (not in writing, my mistake) were not addressed I suspected that I would not get a refund, truthful response, or any apologies for the miscommunication and inaccurate information given in this rebuttal statement "boasting about getting macs on films" "reluctant to spend any money" - This is neither here nor there, and only confirms the derogatory service attitude of this company My wife PURCHASED this computer yrs ago for her work It was given to my yr old son last year I got into town weeks ago to work with the local production company on a show Just because I work in film does not mean I get anything for free This was an untrue ASSUMPTION on the part of the owner, who deals with the local production company and their (possibly loaned out ) MACs Also, spending almost $for upgrades on a yr boy's computer is not a reluctance to spend money Totally unnecessary and snarky comment It boils down to this - It was running slow and the battery indicator stated to "replace battery" I went to this business because apple does not replace old mac batteries I needed an upgrade and battery to make this a usable computer for my son I do not know the proper computer lingo - all I know is replacing the battery was the first thing discussed, as I said before even a layperson can see it needed to be changed and I ASKED FOR IT on my initial visit in 3/29/ I left the CORRECT password when I left the computer I stated that there was no password or it would be xxxxxx I see on my paper work more human error occurred and got the password wrong xxxxxxfine, No problemBut I did not get the call asking for the correct one on 3/around 4pm as stated in this response I have attached my [redacted] cell record for that time period as that was the only number given to them There is not call from strong solutions or there business number - [redacted] I called after a few business days to check on the progress and had to give them the password I originally did The call to [redacted] ( the tech who fixed my computer) on the day I picked it up 4/8/discussed why a battery was not put in and why the OS was not upgraded as stated on the invoice THE INVOICE STATES THAT A SOFTWARE UPDATE WAS RUN If that was true we would have the latest OS not the update of the old one I ran the software update on my own and noticed it was not upgrades as stated [redacted] apologized due to human errors and that our diagnostics run was "not recored" what ever that means and the person/persons responsible for this error was not working for the company anymore I feel that we got caught in the middle of some less than reputable employees and our requests slipped through the cracks When we called, [redacted] said to come down and we'll put in a battery for you apologizing for the miscommunication and employees previous recording error with our battery When I went in, 4/4:pm - strong ran another diagnostic stating the battery was indeed need of changing and started to put a new one in and charge me for it Yes, definitely offering a $discount He did not own up to his employees' oversight and recording errors and I did not get the service I went in for He was not concerned with who said what, only what was written down As told to me, by ***, employees that had been let go of for just this reason Is he stating [redacted] - a representative of strong solutions is mistaken? I did not get the battery requested when I went in originally How is it the customer's fault that an employee did not properly record this request and get the password correct? I still have a computer that dies after an hour of battery use It has to be constantly plugged in to use I went in for a battery and upgrade (what ever that means to get it running smoothly) and feel I did not get the service I requested I appreciate the install and new hard drive, thank you I feel the OS system was not upgraded as stated ( - inv stated "software update was run and all up to date as stated"- not true because I ran update myself from apple store when I received computer back I have noticed other reviews where OS were not updated properly after I filed this complaint and want consumers to be aware and get everything they say in writing and not to just plainly trust who you are talking to Get names, dates, times, and record conversations if necessary so that YOU are not to blame for inadequate service Sincerely, [redacted] ***

I purchased a printer from StrongIt is worthlessCanon has offered to replace it, but I cannot find the receipt and I no longer used the same credit cardAll I want from Strong is something I can use as a proof of purchase for CanonThey have not contacted me since my first complaint and you have not followed up to see if they did I want them to contact me and give me something I can use as a proof of purchase so the Canon will replace the worthless printer Strong sold me

The service requested after some discussion at the counter was to upgrade the internal hard drive to a GB Solid State Drive (SSD) and clean the machineNo indication at drop off was made of wanting to upgrade the operating system to The customer boasted about receiving several Macs after film jobs, but was very reluctant to want to spend any money when discussing options for the machine presented Our service includes installation of the drive, the same Operating System version as on the machine with transfer of data from the old drive to the new driveIn the case of this machine, it came in with so (the latest version of that operating system) was installed on the machineOur service still involved time in migrating the data from the old drive to the new solid state driveThe upgrade to is free for the customer through the Apple Store Our diagnostic revealed the battery was reporting "Good" by Apple's standards, despite a high cycle countThe customers was reluctant at check in to spend the money necessary to save the data from the failing hard drive, let alone on the battery The machine was dropped off 3/29/around noonThe customer was contacted on 3/30/around 4:pm, leaving a message that the diagnostic was completedCustomer called us on 4/4/around 3:pm, where a password was requested to complete migration of data to new hard driveCustomer called back at 3:pm with the correct passwordService was completed on the machine at the end of the day on 4/7/after extensive work to migrate the user data from the old, failing hard driveCustomer was called on 4/8/around 8:am with ready status, and was promptly picked up at am The customer brought the machine back to us to have the battery installed on 4/8/at 4:pmWhen we went to charge for the battery after its installation and offering a discount for the trouble, the customer refused serviceThe customer expected a free batteryWe refusedThe customer interpreted our explanation of services rendered for hostility The customer would not have the data on the machine, had we not installed his current operating system and transferred his dataIt is not a requirement to be on the latest release of the Mac Operating SystemThe customer was not forced to upgrade to 10.11, instead electing to upgrade on his ownWe performed the service requested, and will not refund any money

We do our best to clarify the service offeringAn operating system upgrade was not requestedUpgrading an operating system can have unintended consequences including, but not limited to, requiring the purchase of other 3rd party software and or updates
Running software updates is not the same as upgrading an operating system
https://support.apple.com/en-ap/***
How to Upgrade to El Capitan:
https://support.apple.com/en-us/***
We installed the current operating system 10.10.x that was installed on the machine when it was delivered to us for serviceWe ran the software updates for the 10.10.x operating systemWe also transferred your data as part of that line-itemed service
Apple provides the 10.11.x operating system upgrade at no charge to the customer in a simplified, yet actionable "purchase" via the Apple App StoreThis method ensures the customer is making a consciences decision to upgrade or install a newer operating systemBlaming us for taking a precautionary approach to your computer, operating system and data is unfair and unfounded
The battery issue could have been resolved, and a discount was offeredThe customer refused the battery.
We will extend the offer of a 10% discount on the battery, to assist in resolving the short run-time issue.
It is unreasonable to expect this battery for free, or reimbursement for services that were provided, as requested

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
I was forced to pay for next day air on parts that were under warranty due to the owners incompetence
This business has very poor/corrupt
business practices & Revdex.com should warn consumers to beware
Thank you for your help
Sincerely, Kelly Z***

Complaint: ***NONE of the customer issues were addressed yet again Thank you for your offer of 10% off a battery, but I do not trust your company with my laptop or feel confident that you stand behind what your techs say to the customer The only resolution I see is to let the consumers make up their own minds regarding this complaint.Sincerely,*** ***

We have left voicemails and sent emails regarding your machineWe even responded to your negative posting on Google, to no avail
Your data has been recovered, and we need the ok to replace the failed hard drive in the machine and restore your data recovered from your failing hard drive
If you
want the computer back as is, We are happy to arrange an appointment for you to pick it up

Customer picked up their machine 15-Aug-

The service requested after some discussion at the counter was to upgrade the internal hard drive to a 250 GB Solid State Drive (SSD) and clean the machine. No indication at drop off was made of wanting to upgrade the operating system to 10.11.4. The customer boasted about receiving...

several Macs after film jobs, but was very reluctant to want to spend any money when discussing options for the machine presented.
Our service includes installation of the drive, the same Operating System version as on the machine with transfer of data from the old drive to the new drive. In the case of this machine, it came in with 10.10.4. so 10.10.5 (the latest version of that operating system) was installed on the machine. Our service still involved time in migrating the data from the old drive to the new solid state drive. The upgrade to 10.11 is free for the customer through the Apple Store.
Our diagnostic revealed the battery was reporting "Good" by Apple's standards, despite a high cycle count. The customers was reluctant at check in to spend the money necessary to save the data from the failing hard drive, let alone on the battery.
The machine was dropped off 3/29/16 around noon. The customer was contacted on 3/30/16 around 4:20 pm, leaving a message that the diagnostic was completed. Customer called us on 4/4/16 around 3:15 pm, where a password was requested to complete migration of data to new hard drive. Customer called back at 3:53 pm with the correct password. Service was completed on the machine at the end of the day on 4/7/16 after extensive work to migrate the user data from the old, failing hard drive. Customer was called on 4/8/16 around 8:15 am with ready status, and was promptly picked up at 9 am.
The customer brought the machine back to us to have the battery installed on 4/8/16 at 4:30 pm. When we went to charge for the battery after its installation and offering a discount for the trouble, the customer refused service. The customer expected a free battery. We refused. The customer interpreted our explanation of services rendered for hostility.
The customer would not have the data on the machine, had we not installed his current operating system and transferred his data. It is not a requirement to be on the latest release of the Mac Operating System. The customer was not forced to upgrade to 10.11, instead electing to upgrade on his own. We performed the service requested, and will not refund any money.

The invoice requested is attached.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partly satisfactory to me. I am happy they said they could recover my data but I have still had no such emails or phone calls from strong solution. I would like to get in touch with strong solutions to get my computer back. My they can reach me by phone #[redacted] or [redacted]. Also they can also email me at [redacted]@icloud.com. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
The customer service issues and what I was TOLD (not in writing, my mistake) were not addressed.  I suspected that I would not get a refund, truthful response, or any apologies for the miscommunication and inaccurate information given in this rebuttal statement.  
"boasting about getting macs on films" "reluctant to spend any money" - This is neither here nor there, and only confirms the derogatory service attitude of this company.   My wife PURCHASED this computer 8 yrs ago for her work.  It was given to my 10 yr old son last year.  I got into town 3 weeks ago to work with the local production company on a show.  Just because I work in film does not mean I get anything for free.  This was an untrue ASSUMPTION on the part of the owner, who deals with the local production company and their (possibly loaned out ) MACs.   Also, spending almost $500 for upgrades on a 10 yr boy's computer is not a reluctance to spend money.  Totally unnecessary and snarky comment.
It boils down to this -  It was running slow and the battery indicator stated to "replace battery".  
I went to this business because apple does not replace old mac batteries. 
I needed an upgrade and battery to make this a usable computer for my son.  I do not know the proper computer lingo - all I know is replacing the battery was the first thing discussed, as I said before even a layperson can see it needed to be changed and I ASKED FOR IT on my initial visit in 3/29/16. 
I left the CORRECT password when I left the computer.  I stated that there was no password or it would be xxxxxx94  I see on my paper work more human error occurred and got the password wrong.  xxxxxx1994. fine, No problem. But I did not get the call asking for the correct one on 3/30 around 4pm as stated in this response.  
I have attached my [redacted] cell record for that time period as that was the only number given to them.  There is not call from strong solutions or there business number -[redacted].  I called after a few business days to check on the progress and had to give them the password I originally did.
The call to [redacted] ( the tech who fixed my computer) on the day I picked it up 4/8/16 discussed why a battery was not put in and why the OS was not upgraded as stated on the invoice.  THE INVOICE STATES THAT A SOFTWARE UPDATE WAS RUN.  If that was true we would have the latest OS not the update of the old one.   I ran the software update on my own and noticed it was not upgrades as stated.  
[redacted] apologized due to human errors and that our diagnostics run was "not recored" what ever that means and the person/persons responsible for this error was not working for the company anymore.
I feel that we got caught in the middle of some less than reputable employees and our requests slipped through the cracks.  When we called, [redacted] said to come down and we'll put in a battery for you apologizing for the miscommunication and employees previous recording error with our battery.  When I went in, 4/8 4:25 pm - strong ran another diagnostic stating the battery was indeed need of changing and started to put a new one in and charge me for it.  Yes, definitely offering a $7 discount.  He did not own up to his employees' oversight and recording errors and I did not get the service I went in for.   He was not concerned with who said what, only what was written down.  As told to me, by [redacted], employees that had been let go of for just this reason.  Is he stating [redacted] - a representative of strong solutions is mistaken?
I did not get the battery requested when I went in originally.  How is it the customer's fault that an employee did not properly record this request and get the password correct?  I still have a computer that dies after an hour of battery use.  It has to be constantly plugged in to use.  I went in for a battery and upgrade (what ever that means to get it running smoothly) and feel I did not get the service I requested.
I appreciate the install and new hard drive, thank you. 
I feel the OS system was not upgraded as stated ( - inv stated "software update was run and all up to date as stated"- not true because I ran update myself from apple store when I received computer back.  I have noticed other reviews where OS were not updated properly after I filed this complaint and want consumers to be aware and get everything they say in writing and not to just plainly trust who you are talking to.  Get names, dates, times, and record conversations if necessary so that YOU are not to blame for inadequate service.
Sincerely,[redacted]

I still have had no messages or emails from the company, Strong Solutions. They still have my computer and the data that they recovered from my hard drive. I would like further assistance from the Revdex.com to help me retrieve my items from the company, Strong Solutions. Perhaps the Revdex.com could set up an appointment with Strong Solutions on my behalf. 
[redacted]

I purchased a printer from Strong. It is worthless. Canon has offered to replace it, but I cannot find the receipt and I no longer used the same credit card. All I want from Strong is something I can use as a proof of purchase for Canon. They have not contacted me since my first complaint and you...

have not followed up to see if they did.
I want them to contact me and give me something I can use as a proof of purchase so the Canon will replace the worthless printer Strong sold me.

Review: Late last year we pre-paid Strong Solutions for some software consulting and development which we never received. After numerous attempts by phone and in writing to contact Strong Solutions we have not heard back from them.Desired Settlement: Refund or services as promised.

Business

Response:

Scope of work for this project was much greater than we were lead to believe. We were provided two diagrams of current data requirements, which were window dressing to the real requirements. We are happy to continue work on this project, but the scope will need to be adjusted, as 10 hours just is not enough time to even make a dent on the requirements.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Strong Solutions' response would have been a good starting point eight months ago, but since we have not heard from them in all this time, despite many emails, phone calls, personal visits to their store, and a letter, it seems odd that they suddenly would question the scope of work, which [redacted] came up with following our initial meeting. We would have loved to have that conversation and found a way to make it a win for both sides, but unresponsiveness will never get you there.