Strongsville Hobby Shop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Jerry, I know it's in you to automatically defend your store but this time I assure you that I am true and honest in what I have saidAnd yes sir you and your associates did keep our vehicle overnight on two occasions The vehicle we have may be and older model but all the parts we have purchased from your store make the vehicle newthis is a hobby and a hobby store for Wich again you have just made a remark that puts you downSir all I'm asking is that you stop trying to put me down and take a look at the way we were treated and the way you can't even begin to see how as a customer it feels to be treated like thisI have done a lot of research on this vehicle and have decided to go with a gasoline engine So as far as this is concerned it's over and I hope that your store closes soon because your business attitude sucks and it's been or years and you are not enjoying your hobby shop as my family wasYou sir have a wonderful Thanksgiving and a Merry Christmas Regards, [redacted]

These are two of the four signs that we have posted with store policy, its been the same for over 30years,our policy is clearly posted and if we are ever asked about our policy it is explained, customer never asked store policy but on this occasion the customer was explained store policy by several employees including myself the owner due.to the fact that she was buying items for unusual reason,wanting to use our items for something they are not intended for, she was OK with this explanation but days later her husband came in very upset and didn't want to hear our explanationTo be accurate we have store policy posted in front window,4ft behind our first register which is clear to see, and two more postings on the wall as you walk from one side of the store to the other next to second register and we have them posted on the counter at each register, in all we have six displays of policy.husband wasn't happy with wife's gift and mad at her ,she's blaming us so her husband won't be mad.its pretty clear Thank you Jerry ivancic owner

What I'd like to know though is, if you go to a big retail store, and something has a set price, regardless if it's wrong or right, I thought it had to be sold for thatNot saying I go looking for deals like that, just saying I came up to your store just because of these deals you say you have there and I've yet to get anything because of "human mistake " you sayAlso, when I was there, there wasn't over stock bins nowhereThere was only 50% off bins so I don't know where your getting that fromI suggest you go through your 50% bins and check every item so this doesn't happen againI could believe what u say on things accidently ending up in there, but twice in a row, I feel as if now I'm being singled out honestly since it was the same person helping me

its true we have 50% OFF bins but we also have over stock bins and if a item mistakenly fell into the wrong bin it's our obligation to make a correction just the same as if a part gets priced wrong to muchbor to little,you don't get an item at a wrong price just cause you found it that way,we would expect a honest customer to make us aware of our human mistake so we can fix it .you don't get a truck for cause someone mistakenly didn't put the on the tag and all of our products are priced ,we've been doing this for over 30yrs,but mistakes do happen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Definitely it was an older vehicle not bought in Your store but was taken to you for you professional advice and trusted you and associates to help in fixing the problem And was advised to leave the car with you for a tune upAs we did the first time was told would cost then upon pick up was charged and no air filter was on vehicle Ran car for a total of minutes when clutch wore out againBrought vehicle back to techs and once again vehicle was completely tuned from top to bottom when we picked it up again from your store vehicle was supposed to be in the best working condition of its life As the vehicle was never started before it left the store that's a new matterAnd we now are on the 3rd day not days later sir days in a rowThe problem is you the owner you sir are a wreck and yrs of experience should bring a better way of dealing with situations that may result in you or your store occasionally being at fault or partially Please excuse me for being so crass but we were customers and enjoyed the store but now would rather travel miles away just to not have to deal with your rude and hateful attitudes Regards, [redacted]

what these items were being used for was broadly explained to us, myself and two employees made her aware that what she was buying was not recomended for what she was planning and fully explained store policy due to this fact,we dont mislead anyone about anything,we are nice and curdious to our customers and try not to turn them away if we can help it but we did explain the best we could while trying to help,but we dont refuse sales.I believe this is just a case of miscommunication on both sides,im sorry the customer is unhappy,we tried to make it rite by offering store credit,but unfortunately it was refused.we must stand by our policy .I hope this better explains the situation.thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a complete lie! I don't know what I am more offended by...the fact the business owner is completely making things up for that he is trying to say that I am making this up because I fear my husband?!?! What an ***. First off, those images were not present when my husband went to the store...he just confirmed that they were not there. I would like for them to provide dated proof that they were. Even so, what about the horrible business practices...the store employee knew that I would be returning these items if my husband didn't like them. Oh and the claim that the store employee was the one who helped me is completely a lie too! The worker who helped me was not the owner bc he was helping me and telling me "tips" and offering me free items. Again, this worker knew that there was a chance that this stuff might be coming back...if so why would he not be like "hey you know that this sale is final?" Oh and this so called owner even wants to make claims that I am scared of my husband? or that I am attempting to place blame on their *** little business? This is both comical and insulting at the same time! I am a probation officer, have been for over years...I think I can physically handle myself if the situation arose. What I can't handle is this guy thinking that he can *** over hard working people and then try to claim that these were his business practices. I'll give you the fact that these were your business practices but then make them better visible....or better yet when a CUSTOMER IS VERBALLY TELLING YOU THAT THERE IS A CHANCE THESE ITEMS COULD BE RETURNED....then maybe you do the right thing and say "hey you know our policy is no refunds". That is what is most alarming to me! KARMA WILL FIND YOU! I guess you are hurting that much for business that you need our little almost $dollar purchase. I'll pray for you because I guess you need it more than we do!
*** ***

we sell high dollar remote control cars,and this customer brought in a old vehicle they didnt purchase from us that was damaged,and with incorrectly assembled electronics which made there vehicle take off and cause damage,we had no contact with the vehicle,we sold them some parts and gave them some
helpful hints ,and customer took vehicle home and damaged the vehicle on there own,they returned days later claiming we were responsible in some way,and we explained that we are not responsible for something we didnt work on outside of our store,we explained that with our 30yrs experience that we have heard and seen every r/c related problem and explained that a run away vehicle is in response to bad old electronics ,and has nothing to do with any parts we sold them which was only a gear,and nothing electronic

These are two of the four signs that we have posted with store policy, its been the same for over 30years,our policy is clearly posted and if we are ever asked about our policy it is explained, customer never asked store policy but on this occasion the customer was explained store policy by several...

employees including myself the owner due.to the fact that she was buying items for unusual reason,wanting to use our items for something they are not intended for, she was OK with this explanation but days later her husband came in very upset and didn't want to hear our explanation. To be accurate we have store policy posted in front window,4ft behind our first register which is clear to see, and two more postings on the wall as you walk from one side of the store to the other next to second register and we have them posted on the counter at each register, in all we have six displays of policy.husband wasn't happy with wife's gift and mad at her ,she's blaming us so her husband won't be mad.its pretty clear.
Thank you
Jerry ivancic
owner

In response to complaint #[redacted] I would like explain that [redacted] is not being forthcoming in her explanation of the situation, at no time did we take in her vehicle for repair ,and she has no receipt for the alledged repair we did so badly,all we did was offer  information about her husbands very old remote control vehicle ,he took the vehicle home and damaged it then returned ranting and raving for over a hour trying to blame anyone they could in our store,we explained that his old vehicle had electronic damage from previous misuse that caused his vehicle to not respond and to take off and brake,as we explained to the customer ,we are not responsible for what they do with there vehicle when they leave our store,we can't control misuse or the lack of understanding of what they own or what we have explained.the customer is responsible for there own actions ,we are not.we do most consultations free of charge but we do charge sometimes depending on the depth of questions ,we have been in business for over 33years and have a lot of experience with these type of issues.we gave advice on a unrelated issue that caused there damage,its like going in for a transmission rebuild with your real car and then blaming the mechanic when the brakes went out,unrelated issues and that's what this is as well.
Thank you,jerry ivancic

what these items were being used for was broadly explained to us, myself and two employees made her aware that what she was buying was not recomended for what she was planning and fully explained store policy due to this fact,we dont mislead anyone about anything,we are nice and curdious to our customers and try not to turn them away if we can help it but we did explain the best we could while trying to help,but we dont refuse sales.I believe this is just a case of miscommunication on both sides,im sorry the customer is unhappy,we tried to make it rite by offering store credit,but unfortunately it was refused.we must stand by our policy .I hope this better explains the situation.thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Definitely it was an older vehicle not bought in Your store but was taken to you for you professional advice and trusted you and associates to help in fixing the problem.  And was advised to leave the car with you for a tune up. As we did the first time was told would cost 15 then upon pick up was charged 20 and no air filter was on vehicle.  Ran car for a total of 15 minutes when clutch wore out again. Brought vehicle back to techs and once again vehicle was completely tuned from top to bottom when we picked it up again from your store vehicle was supposed to be in the best working condition of its life.  As the vehicle was never started before it left the store that's a new matter. And we now are on the 3rd day not days later sir 3 days in a row. The problem is you the owner you sir are a wreck and 30 yrs of experience should bring a better way of dealing with situations that may result in you or your store occasionally being at fault or partially.  Please excuse me for being so crass but we were customers and enjoyed the store but now would rather travel 30 miles away just to not have to deal with your rude and hateful attitudes. 
Regards,
[redacted]

What I'd like to know though is, if you go to a big retail store, and something has a set price, regardless if it's wrong or right, I thought it had to be sold for that. Not saying I go looking for deals like that, just saying I came up to your store just because of these deals you say you have there and I've yet to get anything because of "human mistake " you say. Also, when I was there, there wasn't over stock bins nowhere. There was only 50% off bins so I don't know where your getting that from. I suggest you go through your 50% bins and check every item so this doesn't happen again. I could believe what u say on things accidently ending up in there, but twice in a row, I feel as if now I'm being singled out honestly since it was the same person helping me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Jerry,  I know it's in you to automatically defend your store but this time I assure you that I am true and honest in what I have said. And yes sir you and your associates did keep our vehicle overnight on two occasions.  The vehicle we have may be and older model but all the parts we have purchased from your store make the vehicle new. this is a hobby and a hobby store for Wich again you have just made a remark that puts you down. Sir all I'm asking is that you stop trying to put me down and take a look at the way we were treated and the way you can't even begin to see how as a customer  it feels to be treated like this. I have done a lot of research on this vehicle and have decided to go  with a gasoline engine.  So as far as this is concerned it's over and I hope that your store closes soon because your business attitude sucks and it's been 30 or 33 years and you are not enjoying your hobby shop as my family was. You sir have a wonderful Thanksgiving and a Merry Christmas.  

Regards,
[redacted]

its true we have 50% OFF bins but we also have over stock bins and if a item mistakenly fell into the wrong bin it's our obligation to make a correction just the same as if a part gets priced wrong to muchbor to little,you don't get an item at a wrong price just cause you found it that way,we would...

expect a honest customer to make us aware of our human mistake so we can fix it .you don't get a 399.99 truck for 99.99 cause someone mistakenly didn't put the 3 on the tag and all of our products are priced ,we've been doing this for over 30yrs,but mistakes do happen.