THE CHAINSAW WAS BROUGHT IN WITH BAD FUEL IN THE TANKI HAD HER SMELL THE FUEL AND SHE SAID THAT IT DID SMELL ODDI TRIED STARTING THE SAW AND IT WOULD NOT RUNWE TOLD THE CUSTOMER THAT IF THE CARBURETOR FAILED BECAUSE OF BAD FUEL IT WOULD NOT BE A WARRANTY REPAIRWE INSPECTED THE SAW AND THE CARBURETOR WAS DAMAGEDWE EXPLAINED TO THE CUSTOMERS WHAT WE FOUND AND THE MAN SAID THERE WAS NOTHING WRONG WITH THE GAS, IT WAS THE CHAINSAW WE TOLD THEM WE WOULD CALL STIHL TO SEE IF THEY WOULD DO ANYTHING STIHL ALLOWED US TO WARRANTY THE CARBURETOR BUT SAID THE CUSTOMER WOULD BE LIABLE FOR MISCPARTS AND LABOR WE TOLD THEM WHAT STIHL WAS WILLING TO DO AND THE CUSTOMER WAS UPSET AND SAID THEY DIDNT WANT US TO DO ANYTING AND THEY PICKED UP THE CHAINSAWPER WARRANTY GUIDELINES STIHL AND OR COMPANY DID NOTHING AND IN FACT, I BELIEVE STIHL SHOWED COMPASSION TOWARDS THE CUSTOMER BY COVERING THE EXPENSSIVE CARBURETOR
SO YES [redacted] ORDERED SOME PARTS FROM US AND WE DID TRY TO CONTACT HIM WHICH I HAVE PROOF OFWE COULD NOT GET A HOLD OF HIM WHICH IS NOT OUR FAULT HE NEW HE HAD PARTS ORDERED AND SHOULD HAVE CONTACTED US BEFORE MOVEINGHIS RECIPT ALSO STATES THAT HE HAS DAYS TO PICK UP HIS PARTS OR WE RETURN THEM AND HE DOSE NOT GET A REFUNDI FEEL WE DID OUR PART AND IT IS NOT OUR FAULT HE MOVED AWAY AND DID NOT GET HIS PARTS BEFORHANDWE SHOULD NOT HAVE TO PAY TO SHIP HIS PARTS AND AGIN WE HAVE NO PROBLEM SHIPPING THEM IF HE PAYS FREIGHT.THANK YOU [redacted]
THE CHAINSAW WAS BROUGHT IN WITH BAD FUEL IN THE TANKI HAD HER SMELL THE FUEL AND SHE SAID THAT IT DID SMELL ODDI TRIED STARTING THE SAW AND IT WOULD NOT RUNWE TOLD THE CUSTOMER THAT IF THE CARBURETOR FAILED BECAUSE OF BAD FUEL IT WOULD NOT BE A WARRANTY REPAIRWE INSPECTED THE SAW AND THE CARBURETOR WAS DAMAGEDWE EXPLAINED TO THE CUSTOMERS WHAT WE FOUND AND THE MAN SAID THERE WAS NOTHING WRONG WITH THE GAS, IT WAS THE CHAINSAW WE TOLD THEM WE WOULD CALL STIHL TO SEE IF THEY WOULD DO ANYTHING STIHL ALLOWED US TO WARRANTY THE CARBURETOR BUT SAID THE CUSTOMER WOULD BE LIABLE FOR MISCPARTS AND LABOR WE TOLD THEM WHAT STIHL WAS WILLING TO DO AND THE CUSTOMER WAS UPSET AND SAID THEY DIDNT WANT US TO DO ANYTING AND THEY PICKED UP THE CHAINSAWPER WARRANTY GUIDELINES STIHL AND OR COMPANY DID NOTHING AND IN FACT, I BELIEVE STIHL SHOWED COMPASSION TOWARDS THE CUSTOMER BY COVERING THE EXPENSSIVE CARBURETOR
SO YES [redacted] ORDERED SOME PARTS FROM US AND WE DID TRY TO CONTACT HIM WHICH I HAVE PROOF OFWE COULD NOT GET A HOLD OF HIM WHICH IS NOT OUR FAULT HE NEW HE HAD PARTS ORDERED AND SHOULD HAVE CONTACTED US BEFORE MOVEINGHIS RECIPT ALSO STATES THAT HE HAS DAYS TO PICK UP HIS PARTS OR WE RETURN THEM AND HE DOSE NOT GET A REFUNDI FEEL WE DID OUR PART AND IT IS NOT OUR FAULT HE MOVED AWAY AND DID NOT GET HIS PARTS BEFORHANDWE SHOULD NOT HAVE TO PAY TO SHIP HIS PARTS AND AGIN WE HAVE NO PROBLEM SHIPPING THEM IF HE PAYS FREIGHT.THANK YOU [redacted]