MrD [redacted] has a year warranty on lower roof the leak isleak is coming his I'm draining down into the lower roofWe did a site visit the same day he called and took pictures of the convection mold and ice back up from his upper back roof down into his lower roof periodHe was given an estimate to replace his upper roof and upgrade his soffits and guttersperiodLast year when I signed him I asked him if he had any problems in his upper attic and would not let me go up there periodIn fine print of our contract it says that we are not responsible for insulation problems or ventilation problems no exceptionsWe will not refund any money and he must do more work to solve the problem the many leaks we're all documented and every leak was fixed except the upper leak from the upper roof that is draining down into this lower sectionI have corresponding documents and pictures that show the damage that he would not let me look at last year in his main atticWe are not taking blame or doing any free work for this man sorry mrD [redacted] it's up to you to Turi insulate your attic upper and lower and ventilate your upper main roof so that these leaks do not carry down into the lower roof that has the warranty
Consumer sent the following update: Hi [redacted] , the roofer was out at my house today and repaired the roofI sat on the roof the whole time and watched .The roofer said he decided that the repair the city was allowing him to do to correct the problem would make the problem worseHe did the next best thing and took the shingles off in the designated areas and nailed down the roofing paper and put new shingles inI am satisfied with the job He also took care of the gutter problem according the city inspectors specificationsThe roofer is contacting the inspector today (city offices are closed) and he will get the inspector out here tomorrow for the final inspectionI don't anticipate any problems since I saw the roofer complete the repair.Thank you so much,***
Business response taken over the phone by Revdex.com staff 8/12/Business says that Mrs [redacted] called him on his cell phone on a Saturday about three weeks agoBasically, she said that she had a friend of hers that was a roofer who said that they installed her gutters over the drip edge and that if they didn't come out and fix it she was going to sue them Once she said that she was going to sue him, that is when he got upset with her and told her that, first of all, she shouldn't call his cell phone, she should direct her calls to his front officeBasically, they are not responsible for anything roofing, they were not there for roofing problems, there is nothing about roofing on their contract They also told her that she should not believe her friend or the internet because they don't believe that either one of them can be deemed reliable [redacted] was really mean to him on the phone and he got defensive What he would have recommended, and did recommend to ***, would have been to have called the office and refrained from threatening to sue him because if she hadn't threatened to sue him they would have went right outIt is a trade secret not to use drip edge at the bottom of the roofThey would have charged her $to take the drip edge out and caulk the area The drip edge stops the hidden hanger that goes on top of the gutter and holds the gutter on the fascia board, from going all the way up to the back of the shingleShe is getting a little bit of water in between the back of the gutter and the fascia board The only remedy is for the consumer to pay them $to come out and fix itIf they do the repair the consumer's year warranty stays in tact, but if the consumer hires another company, that would cancel the warranty They don't have to send Mario, they can send someone elseIn the fine print of their contract it says if damage should occur to the property they have a legal right to fix it or contract out the repairs to a private contractor if needed, and when the consumer threatened so sue them, the consumer took away their right to repairThe customer survey letter the consumer filled out gave them rave reviews
MrD [redacted] has a year warranty on lower roof the leak isleak is coming his I'm draining down into the lower roofWe did a site visit the same day he called and took pictures of the convection mold and ice back up from his upper back roof down into his lower roof periodHe was given an estimate to replace his upper roof and upgrade his soffits and guttersperiodLast year when I signed him I asked him if he had any problems in his upper attic and would not let me go up there periodIn fine print of our contract it says that we are not responsible for insulation problems or ventilation problems no exceptionsWe will not refund any money and he must do more work to solve the problem the many leaks we're all documented and every leak was fixed except the upper leak from the upper roof that is draining down into this lower sectionI have corresponding documents and pictures that show the damage that he would not let me look at last year in his main atticWe are not taking blame or doing any free work for this man sorry mrD [redacted] it's up to you to Turi insulate your attic upper and lower and ventilate your upper main roof so that these leaks do not carry down into the lower roof that has the warranty
Consumer sent the following update: Hi [redacted] , the roofer was out at my house today and repaired the roofI sat on the roof the whole time and watched .The roofer said he decided that the repair the city was allowing him to do to correct the problem would make the problem worseHe did the next best thing and took the shingles off in the designated areas and nailed down the roofing paper and put new shingles inI am satisfied with the job He also took care of the gutter problem according the city inspectors specificationsThe roofer is contacting the inspector today (city offices are closed) and he will get the inspector out here tomorrow for the final inspectionI don't anticipate any problems since I saw the roofer complete the repair.Thank you so much,***
Business response taken over the phone by Revdex.com staff 8/12/Business says that Mrs [redacted] called him on his cell phone on a Saturday about three weeks agoBasically, she said that she had a friend of hers that was a roofer who said that they installed her gutters over the drip edge and that if they didn't come out and fix it she was going to sue them Once she said that she was going to sue him, that is when he got upset with her and told her that, first of all, she shouldn't call his cell phone, she should direct her calls to his front officeBasically, they are not responsible for anything roofing, they were not there for roofing problems, there is nothing about roofing on their contract They also told her that she should not believe her friend or the internet because they don't believe that either one of them can be deemed reliable [redacted] was really mean to him on the phone and he got defensive What he would have recommended, and did recommend to ***, would have been to have called the office and refrained from threatening to sue him because if she hadn't threatened to sue him they would have went right outIt is a trade secret not to use drip edge at the bottom of the roofThey would have charged her $to take the drip edge out and caulk the area The drip edge stops the hidden hanger that goes on top of the gutter and holds the gutter on the fascia board, from going all the way up to the back of the shingleShe is getting a little bit of water in between the back of the gutter and the fascia board The only remedy is for the consumer to pay them $to come out and fix itIf they do the repair the consumer's year warranty stays in tact, but if the consumer hires another company, that would cancel the warranty They don't have to send Mario, they can send someone elseIn the fine print of their contract it says if damage should occur to the property they have a legal right to fix it or contract out the repairs to a private contractor if needed, and when the consumer threatened so sue them, the consumer took away their right to repairThe customer survey letter the consumer filled out gave them rave reviews