Structured Foundation Repairs, Inc.

Structured Foundation Repairs, Inc
Structured Foundation Repairs, Incbusiness hours are
published for the public. They are Monday-Friday
8:AM -5:PM. Our company makes the
occasional exception for evaluations and installs by taking employee volunteers
to work on days the company is closed. When
the customer called for the initial evaluation, we did just that, found a
volunteer to work Saturdays to accommodate his schedule. Just because we extended this courtesy one
time does not mean we are obligated to do so every time a customer requests it.
The agreement the customer signed with our company included
the installation of concrete pilings, initial and final engineering reports
prepared by a third party professional engineer, a final plumbing test
conducted by a master plumber and finally a city permit. The initial engineering report was completed
and the third party professional engineer agreed that our plan of repair was
reasonable. We applied for the city
permit and after review, were granted the permit by the city of Ennis. We then completed the installation of the
pilings
Several things were noted during the install. First, prior to our repairs, the crew chief
noted that the brick veneer on the exterior of the home had loosened due to
failing brick ties. Years of movement
can certainly cause this. When the crew
chief finished the installation of the pilings he noted that the brick line was
straight and floor elevations had noticeable improvement. He also noted that a door needed to be
adjusted post repairs. Please note:
The installation of piers is designed to lift and/or stabilize
foundation settlement. It is not designed
to close cracks or make doors work, although that certainly happens sometimes
The customer called our office on October to express his
concern over the repairs. He spoke with
our Office Manager, *** ***. He
told her that nothing had been done, the cracks were worse and the doors didn’t
work. She told him that the service
department would be in touch to schedule a quality control check. ***, in the service department, left a
message the same day to schedule the appointment. When the customer called back *** scheduled the
service call visit for 10/23/at 3:PM.
Our Field Superintendent was minutes from the house on the 23rd
when the customer called to cancel the appointment (The customer lives in Ennis, over an hour drive
from our office.)
In the complaint to the Revdex.com the customer says the work was
not finished. When he called our office
he said nothing was done. Clearly,
something was done. We installed
concrete pilings, per the agreement dated 09/05/2015. Regarding cracks, our general conditions
specifically state:
2. The stabilization
or stopping foundation settlement can and may reverse the damage already done
to the foundation and its structure and can and may cause or create new damage
by movement or lack of movement
3. The act of lifting
a foundation has inherent risk and often causes damage, cosmetic and
otherwise. Therefore the COMPANY has no
obligation to repair or replace any damage whether it is exposed, concealed, or
buried, to the foundation, structure, floors, plumbing*, electrical wiring,
other portions of the structure and its systems, furniture, fixtures,
furnishings, landscaping, vegetation, wood or other decks, spas, or personal
property without regard to when or where said damage occurs…
That being said, the customer never allowed us the
opportunity to help him. The customer
canceled his appointment stating that he was only available on Saturdays. When he was told that department was not open
on Saturday, the customer promptly said he would call his attorney and finished
the phone call
The Third Party Engineer alerted Structured Foundation
Repairs, Incon Monday October 12th that the customer was unhappy
with the repairs and would not allow them to schedule the final evaluation to
certify the repairs
The customer has thwarted every attempt we have made to help
him. He cancelled his original service
call, he will only reschedule on a day that our business is closed, he refuses
to schedule the post repair evaluation with the third party engineer and
finally he has threatened to “contact his attorney” and has now filed a Revdex.com
complaint
Since the customer is refusing to pay us he is putting his
warranty at risk. Structured Foundation
Repairs, Inc.’s general conditions state, “This warranty shall be null and void
if full payment is not made within days.” Per the agreement the customer signed, the
payment was due upon completion of lift on 10/06/2015. The next step we will take as a company is to
file a Mechanics Lien on the property and void the warranty
Structured Foundation Repairs, Incwould be happy to send a
representative to his property during business hours to determine if
there is something we can do to help him.
The customer only need allow this to happen

Complaint: ***
I am rejecting this response because:(1) HOLE IN ONE PLUMBING, the plumbers I used to come out and repair the damage caused by Structured foundation said that all the years Structured Foundation has been in business they should know that on a duplex the sewer lines run directly in the middle of the duplexes and that is where the piers were placed, therefore making it negligence(2) There are TWO cleanouts in the front yard of the home in plain sight and there is no way that if Structured Foundation did in fact send an actual plumber out before there is no way his findings could have been inconclusive. (3) I was NOT notified that Structured Foundation was having a plumber come out to look for cleanoutsThis statement is falseHad I been notified I would have been present and could have told them the city has two cleanouts located at the front of the home.(4) I can not get the attachment labeled *** *** and Skyline to open
Regards,***
*** ***

1.    Not only is the information regarding pier placement incorrect according to engineering standards it is not the plumber’s area of expertise.  Hole In One Plumbing did not make the statements she is referencing nor did they make any representation that Structured was negligent in their actions. (Per telephone conversations with Hole In One Plumbing’s Owner, Oscar Sherman)2.    The customer is referencing “city” cleanouts which cannot be used to check residential plumbing systems.  All further references made by Structured in this correspondence will not be in reference to “city” cleanouts.3.    The customer is again confusing our information.  A post plumbing test was included in the customers agreement dated 01/16/2018.  The agreement clearly states that cleanouts are required to test the plumbing. (See excerpt below).  The cleanout search took place during the post plumbing test appointment scheduled by Hole in One Plumbing with the customer.  She elected not to attend. *Note: Company recommends that the plumbing be tested before and after any foundation work is done. The Owner is responsible for having the tests performed unless testing is included in the Repair Specifications listed on the front of the agreement. Any plumbing leaks detected before or after the foundation repairs have been completed are the sole responsibility of the Owner. To properly test a sewage line it is necessary to have a working sewage cleanout.  If a suitable sewage cleanout is not found by the plumber after a reasonable search, the test will be deemed complete with regards to this contract.   IF the owner wants to have the test actually completed a clean out will need to be installed at the owners expense. (An actual test must be performed if mud-jacking is included on the repair specification.) If a sewage leak is detected, it is the Owner’s responsibility to have it repaired within a reasonable period of time. If the Owner is unwilling or unable to do the repairs, the COMPANY may refund any money previously collected for mud-jacking and may also void the warranty. 4.    The PDF labeled “[redacted] 826 and 828 Skyline”is included here as photos inserted  it this document in the hopes customer can now view the information.  It contains all the documentation from Hole In One Plumbing.      The company is requesting the Revdex.com close this case administratively as all repairs were done in a workmanlike manner per our Agreement and General Conditions signed by the customer.  Sincerely, [redacted] ManagerTell us why here...

To Whom it May Concern:On January 16, 2018 said customer signed an agreement agreeing to Structured Foundation Repairs, Inc. General Conditions. Our general conditions cover issues such as hers in two areas.  I have copied them here and also attached another complete copy for your...

records. The act of lifting a foundation has inherent risks and often causes damage, cosmetic and otherwise. Therefore the COMPANY has no obligation to repair or replace any damage whether it is exposed, concealed, or buried, to the foundation, structure, floors, plumbing*…*Note: Company recommends that the plumbing be tested before and after any foundation work is done. The Owner is responsible for having the tests performed unless testing is included in the Repair Specifications listed on the front of the agreement. Any plumbing leaks detected before or after the foundation repairs have been completed are the sole responsibility of the Owner. To properly test a sewage line it is necessary to have a working sewage cleanout.  If a suitable sewage cleanout is not found by the plumber after a reasonable search, the test will be deemed complete with regards to this contract.   IF the owner wants to have the test actually completed a clean out will need to be installed at the owners expense. (An actual test must be preformed if mud-jacking is included on the repair specification.) If a sewage leak is detected, it is the Owner’s responsibility to have it repaired within a reasonable period of time. If the Owner is unwilling or unable to do the repairs, the COMPANY may refund any money previously collected for mud-jacking and may also void the warranty.  The repair method used was concrete pressed pilings.  We dig a hole about two feet by two feet in diameter and about two feet below the grade beam.  We then press precast concrete cylinders into the ground, one on top of each other, forming a piling (or pier).  The sewage referenced was concealed by dirt, buried beneath the exposure line.  The simple act of pressing a piling damaged the sewage line.  This was not an act of negligence as the repairs were being done in a workmanlike manner as covered on our agreement.  This is not uncommon in our industry.   The agreement signed by the customer included a post repair plumbing test by a third party plumbing company.   There were no cleanouts.  Therefor the test was inconclusive.  The customer elected to not be present while the plumber was there but was notified of the results and offered the opportunity to have cleanouts installed to determine if there was a sewage leak.  (Copy of plumbing results attached.) We understand that plumbing problems can be frustrating and sympathize with the customer, however, the customer agreed to our terms before any work commenced.  Our company satisfied the agreement signed on January 16thand will not be reimbursing the customer for her plumbing issues. [redacted] Manager

Structured Foundation Repairs, Inc
Structured Foundation Repairs, Inc.'s general conditions are
very specific. They state:
In the event a change of ownership occurs, assignment of
this warranty to a new Owner or Owners must be accomplished no later than sixty
(60) days after transfer of title.
Assignment will be made in accordance with the warranty and with the
procedures in effect at the time of transfer, upon receipt of payment of the
transfer fee current at the time of transfer.
So long as the provisions of this paragraph are met, there is no limit
to the number of transfers that can be made.
UNLESS ASSIGNMENT IS PROPERLY MADE WITHIN SIXTY (60) DAYS AFTER TRANSFER
OF TITLE, THIS WARRANTY IS NULL AND VOID.
To transfer this warranty, a written request stating the name of the new
owner and the property address must be mailed along with a check for $(or
current transfer fee) to Trinity Blvd#133, Euless, TX 76040. There is no charge for the first
transference
According to the Denton Appraisal district the complainant
purchased the referenced property on 07/02/2015. He first contacted our office on November 2,
2015. Clearly, out of the day
transfer window. When the complainant
was informed that there was no warranty but we could look at other options to
try and assist him, our warranty representative explained our company's
procedure for attempting to reinstate a warranty. She explained that Structured offers a
courtesy evaluation to determine if we can assist the complainant. One of three things could happen at the
evaluation; 1. We could evaluate the home and determine it
needed new work. Anytime we do new work,
we issue a warranty on both new repairs and previous repairs 2. We
could evaluate the home and determine that the previous work needed
adjustments. We would then put together
a proposal to adjust the existing piers (at a cost to the homeowner). After the adjustments were completed we would
reinstate the warranty 3. If we did not recommend new repairs or
adjustments, we could determine the foundation repairs were performing as
intended and petition the President of our company to consider reinstating the
warranty through transfer
Since we are in "high season" in the foundation repair
business, our warranty representative scheduled the appointment with the complainant
for the first available spot in December.
She explained to him that if there was a cancellation she would be more
than happy to move him up. The
complainant said he had an engineer's report and would be happy to send it in
lieu of the evaluation. Our warranty
representative again explained that an evaluation was necessary. The complainant then threatened to contact
his attorney When the complainant called
back and explained he had a contract on the house, our warranty representative
said she would ask the Field Superintendent if his schedule would accommodate
anything sooner and get back to him
The complainant sent an engineer's report the next day and
after speaking to the Field Superintendent, our warranty representative then
called the complainant and moved his courtesy evaluation up to November 12,
2015. The complainant seemed pleased
that we were trying to accommodate him.
The buyers contacted our office on Friday November 6,
and spoke with a customer service representative. When
the buyer called our office they told the representative that they felt they
were not getting the whole truth from the complainant and just wanted to verify
whether or not there was currently a warranty on the foundation repairs Our
representative told them that there was not currently a warranty on the
foundation repairs but we did have an evaluation set up to determine if it
could be reinstated That was the extent of the conversation The
information the complainant provides about the conversation with the buyer is
totally inaccurate. The company
representative has no way of predicting how the evaluation will go or what
decision the owner will make regarding the property. She would not even begin to speculate, much
less give a specific percentage of 30%
The complainant then called and emailed our office, forcefully
alleging unethical behavior on our part.
He spoke to our warranty representative on the phone and said the only
way our company could right this wrong was to "Give me this warranty! Give me this warranty NOW! " Our warranty
representative told him that was not within her power. He sent several more emails demanding
resolution for our so-called unethical behavior and finally submitted this Revdex.com
complaint
To summarize, Structured Foundation Repairs has no contractual
obligation to either the complainant or his buyer. It is in no way unethical to confirm the
existence of the warranty to either the buyer, or their representative. In fact, under real estate disclosure law,
the complainant is responsible for fully disclosing whether or not there is a
warranty. Apparently, that was not done
which prompted the buyer's call to our office.
We were offering a courtesy second chance to the complainant despite his
oversight of not transferring the warranty After this complaint, Structured Foundation
Repairs, Inccancelled the evaluation and notified the complainant.
If the complainant would like to contact our office and apologize
to our staff for his accusations and threatening behavior and rescind his Revdex.com
complaint, we will consider re-booking the evaluation. If not, he can choose another foundation
repair company to threaten and post bad reviews about. The company will not be paying for the house,
or compensating him for his frivolous claims.
Since there is no need for an apology on the company's part, none will
be given