Strull N James, DMD

To Whom It May Concern,This is a response to a complaint received by the Revdex.com regarding our officeOur staff responded to the patient and responded to all of her requestsAlthough we do not participate with the patient's medical insurance, this was resolved through the patient's
dental insurance planThe patient has been fully refunded the amount dueThis should resolve this issue 100%If there are any further questions or concerns, please feel free to contact our office.Sincerely,Strull Oral Surgery

Review: I had a tooth extracted on Nov. 12, 2012. I paid $85.00. Later, I was contacted by a collection agency saying I owed more. I contacted [redacted] and asked for information regarding billing. [redacted] instructed me that I did not owe anything on the bill, and in fact I had been overcharged ($44.60 was my actual deductible amount) and should expect refund of the difference. [redacted] said that they would refile claim and send the new billing out to Strull and Strull. They also said they would contact Strull and Strull and let them know of the problem. When I contacted Strull and Strull, they said they had talked to [redacted] and would refund my money. After a month, I called them "today" and asked when can I expect my refund. I was told by [redacted] that the dentist would do it "when he got around to it." Now my first complaint is that when I had the extraction done, they didn't have to wait until I got around to paying them. I wrote the check right then. Secondly, they contacted a collection agency to collect money they weren't even owed, which could have negatively effected my credit rating. I've contacted the collection agency myself and was told that Strull and Strull had rescinded their initial complaint. All I want it's what's rightfully mine and I don't appreciate being told I will get my refund when the dentist gets around to it. I hope you can help me. Respectfully, [redacted]Desired Settlement: Just the amount I'm owed. [redacted] said that they were under no obligation to make Strull and Strull comply but that they will note this issue in my file.

Business

Response:

This letter is in response to the complaint by [redacted], ID#[redacted].

Mr. [redacted] was quoted an estimated fee that was collected the day of his extraction. All of our paper work explains we collect an estimated portion based on the insurance benefits quoted to us and that there is no guarantee of payment by an insurance company.

We collected $85.00 and after insurance made their payment, there was a balance that we attempted to collect from the patient. The statement sent to him was returned to us as undeliverable. At this point it was evident that the patient had given us an incorrect address. Our paper work also requests that patients inform us of changes in their information such as

After being turned over to collections, the patient contacted us to follow up and it was discovered that his insurance did not pay the exam fee in error. Once the insurance corrected their payment, the collection agency was contacted to remove him from their services. He was told that he would get a refund.

Our doctor pays the bills monthly and that includes refunds. His refund is in the process of being sent and he was told that.

Attached is the dated paperwork where he gave us his address and a copy of the correspondence dated November 30, 2012 where it was returned to us.

Sincerely,

Drs. Strull & Strull, PSC

###-###-####