Sts Home Improvement Co

Revdex.com spoke to Wayne at business and the following was relayed: The fence was fixed todayI believe the issue has been resolved

Overall, yes there was a delay as this work is they type of work that we often have large delays on and they can get altered due to emergency jobs that come up, usually due to high winds We had an abundant of those We are very sorry for the delay, as we don't normally need this much time to do the job We wanted to work with you as we expressed and we weren't meaning to come across as rude but the day you canceled the job was all set up to be done I know it was a situation of to little to late and we regret putting you in that situation We didn't have any issue with refunding you the money but our accountant (part time) writes those checks and does take a little time This check was in fact written on 9/and printed on 9/and should of been in our outgoing mail by the beginning of the week Since you haven't seen it yet, you should by the end of the week I tried to tell you that Wednesday the 16th would be difficult Yes we were delayed and we didn't check in to update you For that I'm sorry We have sent the check and you will receive it very soon I hope this will completely resolve your issue

Brockman stated (in his email from December to me) that the company called my wife with an "automatic voice mail." We officially relocated to *** on 8/28/(I have a work visa to prove that)Although the cell phone of my wife in the US still works, it does not when we are in Canada--which is most of the timeHence we never received the automated voice mail from Brockman nor that other estimate from April he claim to have sent. I find this unjustified that a company would automatically charge for certain more expensive jobs when we do not have any records (nor do they) about these in the pastWe did not receive information and were not living in Rochester at that time anyhowWe do not even know if the company did the actual jobs because no one was in the houseWhat if they state that they did the jobs and only their employees can verify this? How do we even believe that the gutters were clean? Also, I found out that the date of their fall clean up took place on 11/29/2016, whereas our guy did the same job two weeks earlierWho can verify that Brockman visited the house and found a clean lawn and then left without doing the job? I cannot tell because the job had been done before so in a couple of weeks the lawn may not have been as dirty! My wife found an estimate for gutter cleaning from 11/11/2015: contract *** We agreed to that estimate and gutter cleaning took place sometime in the fall of That estimate did not state that the job was going to take place again in automaticallyAfter that document we never received anything related to fall clean up or gutter cleaningGiven all the other documents I sent before, it is so clear to me that there was no revolving automatic job planned, except for fertilization to our lawn and mowingThat is the reason of my complaint with the Brockman Company: we only were on a plan for mowing and lawn fertilization as far as our records go. I attached the recent bill for the (unwanted) fall clean up (Job service Number ***)I read online that it took place on 11/29/(see Service_Summary_Report.pdf)The guy whom we hired to do that very same job, as mentioned before, had already visited the property about two weeks before BrockmanThe bill appeared on the online system much laterLike wise the bill for gutter clean up appeared much later than 11/14/(the date in which, apparently, the service was performed)See Service_Summary_Report-2.pdf. Thank you again for your kind help. Best, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that the resolution of my not owing any balance is satisfactory to meI wish to thank the company, ultimately, for their understanding. Regards, *** ***

I'm just going to write of the balance.Wayne Brockman Tree & Lawn Care

This is the email I sent to Enrico when I got this complaint last year I delayed response here thinking that we could work out something since he has been a customer for multiple years and is still receiving service even thought he has a past due balance.I want to start off with saying that
I'm sorry for the delayed response to your concerns. With all of the snow off and on in the last couple of weeks and my personal schedule, my hours in the office have been quite limited. This is not something that I was intentionally disregarding.Today, I also received a Revdex.com complaint that was filed against our company. I understand that you may of gotten frustrated with the delayed response but it was only because I hadn't had the time to look into this matter.After doing so I am surprised that you are refusing to pay us. As you can see on the attached file, we sent this renewal reminder. In the letter it tells you that the services listed are automatically renewed and you are scheduled for in 2016. You then also signed up for the mowing on a separate contract. The last line tells you that we will do these services unless you tell us otherwise. With this and the fact that we had been doing the work all summer long, how would we know you wouldn't have wanted it. We also called and left a message with our automated system on 11/at 3:16pm. That was a call letting you know you are on the schedule for a fall clean up and we know all properties are waiting for some of their trees to drop their leaves so please let us know if you aren't ready. It snowed shortly after and we heard from some others in your neighborhood that the lawns were ready so we came and did it shortly after that. I think we did our part to make sure our customer was taken care of. We never want to do work for someone who doesn't want us their, but we also want to make it as convenient as possible for them.You also noted that about he snow plowing. The reason you had to call in order to be plowed is because your account was put on hold. You rpayment for plowing was due 10/and we hadn't received it yet no rhad we been paid for these two services in question so we put your account on hold until we received a payment. You didn't sign any new contract for this service either. We just sent you an invoice.We are very sorry for any confusion or inconvenience. We want to work with you but we can't afford to just right off over $of work that has been done. I hope you can now see why we feel this wasn't our fault. This is what we have always done for our customers because this is what they have wanted. We are very upfront about it and its printed on all contracts, invoices and statements

Overall, yes there was a delay as this work is they type of work that we often have large delays on and they can get altered due to emergency jobs that come up, usually due to high winds.  We had an abundant of those.  We are very sorry for the delay, as we don't normally need this much...

time to do the job.  We wanted to work with you as we expressed and we weren't meaning to come across as rude but the day you canceled the job was all set up to be done.  I know it was a situation of to little to late and we regret putting you in that situation.  We didn't have any issue with refunding you the money but our accountant (part time) writes those checks and does take a little time.  This check was in fact written on 9/9 and printed on 9/10 and should of been in our outgoing mail by the beginning of the week.  Since you haven't seen it yet, you should by the end of the week.  I tried to tell you that Wednesday the 16th would be difficult.  Yes we were delayed and we didn't check in to update you.  For that I'm sorry.  We have sent the check and you will receive it very soon.  I hope this will completely resolve your issue.

Revdex.com spoke to Wayne at business and the following was relayed: The fence was fixed today. I believe the issue has been resolved.