Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regardless, if the Ststorages saved me money by not charging me the full amount for the month, is no excuse on how buisness was conducted on that dayEven with today high technology and high dependancy on computer systems its not always correct or acurateIt would have not been that difficult to explain the term of the lease so I as a customer would have had a better understanding I will take it into consideration and not ask for the refund However, I do not think that it shouldnt be taken off as a reported complaint considering that the "manager" could have handled it in more appropriated professional matterThere was no excuse for "Manager" Celeste to conduct buisness in the way she did Only shows that it takes one person to have one bad experience to never go back and let other know to not take their buisness there either Reviews can either get you a customer, lose a new customer, or make a customer caution of their buisness Many people take their money and their valuables as a high importance and I would hate for someone to be take advantage of or threaten that they will not recieve their items if they dont pay what is told to them I hope StStorages take this into consideration and educated and train Celeste to conduct better buisness and customer servicesAfter all she may be the "Manager" but is also representing Ststorages Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regardless, if the Ststorages saved me money by not charging me the full amount for the month, is no excuse on how buisness was conducted on that dayEven with today high technology and high dependancy on computer systems its not always correct or acurateIt would have not been that difficult to explain the term of the lease so I as a customer would have had a better understanding I will take it into consideration and not ask for the refund However, I do not think that it shouldnt be taken off as a reported complaint considering that the "manager" could have handled it in more appropriated professional matterThere was no excuse for "Manager" Celeste to conduct buisness in the way she did Only shows that it takes one person to have one bad experience to never go back and let other know to not take their buisness there either Reviews can either get you a customer, lose a new customer, or make a customer caution of their buisness Many people take their money and their valuables as a high importance and I would hate for someone to be take advantage of or threaten that they will not recieve their items if they dont pay what is told to them I hope StStorages take this into consideration and educated and train Celeste to conduct better buisness and customer servicesAfter all she may be the "Manager" but is also representing Ststorages Regards, [redacted]