Stuart Awning

We understand the frustration for having to wait so long for the cover to be completed We also understand that you did issue a chargeback from your credit card company to receive the deposit back, which was returned to you on or about September 8th of this year In full disclosure, which I'm not sure Vaughn gave you, the project manager with whom you were working is no longer with the company We unfortunately didn't see your paperwork from him for almost a month after your project was sold despite having requested it many times I'm under the impression that you were unable to contact him, as were we We did also have some personnel issues in getting your job installed, as our installer is no longer with us as well As that satellite operation was closed, Vaughn S [redacted] was the contact for the remaining jobs that needed to be installedMy most sincere apologies that contact wasn't made in a timely manner and that this information wasn't disclosed to you as it happened so that you were kept informed We have, to my understanding, completed the job for you to your satisfaction If this isn't the case, please don't hesitate to let me know and I'll take care of it I am including my contact information.Kelli B [redacted] ###-###-#### [redacted] @stuartawning.com

We're sorry to hear of the water leak in the cover We understand it was built and completed in June and had no issues Stuart Awning warranties the products we sell and install to be free from material defect and defect in workmanship We don't promise or imply that water won't leak through in some eventsThis can be caused by wind forcing water in a direction again the drainage of the cover or by several other weather-related events This doesn't mean the product was installed improperly or that anything is defective in the manufacturing process As an additional note, we have discontinued operations in the Northern Utah area, effective 7/31/and are no longer in business in the Northern Utah area