Stuart Lee Rebate Center

I ran a State of Washington entity search and Stewart Lee is not a licensed business in the State of Washington or is deceptively operating as an unidentified D/B/A presumably for an LLC which is also illegal. I have made a rebate claim to Stewart Lee for $1,159 for a phone I bought at Costco. I have attempted to contact them for over a week and there is no response and no evidence they are actually a licensed business.

We received your letter regarding Mr [redacted] X $Wireless Advocates cash back rebate, and have responded as follows: • We do not show any contact from Mr [redacted] prior to April 30, • Stuart Lee received three (3) inquiries through our website on April 30th, at 7:a.m., again at 7:a.mand at 8:a.mfrom Mr [redacted] These were submitted to us on a Saturday and we do not monitor our website over the weekend(Please see attachments #A, #B and #C)• Mr [redacted] third response at 8:30a.mon April 30th, also notified us that his wife was an attorney and we would be hearing from her legally• On Monday May 2nd we sent him two responses stating we had "no record" of a previous submittal and to please submit to us for processing by replying to the e­- mail or faxing us a copy of his rebateIt also gives detailed information on how and what to submit to us for processing(See attachment #1)Mr[redacted] responded on May 3, with a copy of his rebateHe did not provide prior delivery confirmation to usWe responded on May 4, at 2:50p.mthat we had received his e-mailed submittal and would send it to Wireless Advocates for processing(See attachment #1)Once we received his rebate via an e-mail we submitted his request to Wireless AdvocatesThey are the company that sold Mr[redacted] his phone and authorizes his rebates submittal(Once authorized Stuart Lee issues the rebate to the customer on behalf of Wireless Advocates)We sent the request to Wireless Advocates on May 6, and they approved his rebate this morningHis $check will be issued this Thursday May 12, Our company receives 1000's of pieces of mail daily and unfortunately the post office does not require or have us sign for mail delivery confirmationsThe only monies Stuart Lee would receive for this rebate submittal is a processing fee (if processed)We do not get any portion of rebates monies paid or un- paid to the customer for their rebate submittalMr [redacted] is right about the complaint board listing about complaints over the past years connecting Stuart Lee to themWe have contacted each and every consumer on that complaint board asking if we can help resolve their customer care concernWe have asked this complaint board to allow us to put a response on their site to help these people resolve any customer care issues they might have but they refuse to do soThe issue with Mr[redacted] rebate is that we just did not receive itIt will be processed and issued within nine business days of receipt of his rebate submittal through our websiteMr [redacted] can locate his rebate information by visiting our website this Saturday May 14th, to see an updated status ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com**

Dear [redacted] ***, Subsequent to sending the complaint, my complaint ID [redacted] , I was informed by Costco that they did not send the rebate forms to Stuart Lee as I thought they told me they would do in August Today , I was told by Costco that it was my responsibility to send the appropriate paper work to Stuart LeeTherefore, I would like to withdraw or close this complaint as resolvedI apologize for any inconvenience Sincerely, [redacted] This message originally read on 12/31/ [redacted]

January 6, Revdex.comP Box 1000Dupont, WA 98327Phone 206-431-2222Fax 206-431-2211/206-431- RE: Complaint ID [redacted] ***Andrews Air Force Base, MD Dear [redacted] ***, In response to your letter dated 12/31/this is the first request regarding [redacted] that Stuart Lee has received to date Stuart Lee acts as a 'processing agent' for Wireless Advocates, fulfilling variouspromotional item requestsAll submittals received by Stuart Lee are first approved ordenied by Wireless AdvocatesThe customer listed above was denied by WirelessAdvocates as they were unable to validate the rebate As [redacted] is a Wireless Advocates customer she will need to contact theircustomer care with any additional concerns she may have [email protected] have also forwarded your letter to Wireless Advocates for further assistance [redacted] x $Cash back rebate.Purchase date was 6/23/2016.Rebate Postmarked 6/30/ Denied by Wireless Advocates as 'unable to locate customer' based on non-matchingdata Jamie T [redacted] cc: Wireless AdvocatesFile

We received your letter regarding Ms*** X $cash back rebateStuart Lee received Ms*** rebate submittal on Dec 21, Her rebate was denied by Wireless Advocates and uploaded to our website asking her to contact them directly for additional help(See website screen shot
attachment)Stuart Lee does not have any customer records other than those submitted to us by the customer in their rebate submittalOnce compiled by Stuart Lee all rebates are then sent to Wireless Advocates to authorize themWe then issue or deny them based on instructions given to usIn this case Wireless Advocates sent us a denial for Ms***, which we then uploaded her customer status to our websiteWe do not know the reason for this denialThat is confidential information between Wireless Advocates and the customerWe received first contact from Ms*** through our website on April 1, We responded by asking her to contact Wireless Advocates for helpWe received contact from Ms*** again through our website on April 8, asking us to call her(See attached)Based on her inquiry I personally contacted Wireless Advocates via e-mail on April 11th, to see if they could help resolve Ms*** concernsStuart Lee customer service also reached out to Wireless Advocates customer service for help on April 12th, as part of our procedureWireless Advocates responded.to me via e-mail on April 12th, authorizing us to pay her a $check (#***) plus an additional $customer service check (#***)I then contacted Ms*** by phone on April 12th to notify her Wireless Advocates had reviewed her rebate and authorized us to issue itShe was extremely upset that her rebate was denied, requested it be overnighted to her and that someone from Wireless Advocates contact her immediatelyWe overnighted her $Costco check and the additional $customer service check on April 13, We asked Wireless Advocates to contact her at her requestam told they did contact herWe have verified Ms*** cashed both of the checks we issued her on 4/18/Please feel free to contact me with any additional concerns you may have

Dear *** ***,
*** *** acts as a 'processing agent' for Wireless Advocates, fulfilling carious promotional item requestsAll submittals received by *** *** are first approved or denied by Wireless AdvocatesThe customer listed above was denied by Wireless Advocates for submitting an
expired rebate
As Ms.*** is a Wireless Advocates customer she will need to contact their customer care with for any additional concerns she may have.
[email protected]
We have also forwarded your letter to Wireless Advocates for futher assistance
***/*** *** x $Costco cash card rebates
Purchase date was 2/6/
Postmarked 10/3/
days from purchase date
Sincerely,
Jamie T***
cc: Wireless Advocates

Hi ***, Happy Thursday! Please see the response to the Revdex.com complaint posted yesterdayHi *** ***, I am reaching out regarding your Revdex.com complaint steaming from rebates not being received from an online purchase with Wireless AdvocatesOn behalf of Wireless Advocates/Costco I would like to
apologize for the inconvenience and or frustration resulting from the missing rebatesI placed a call to your contact phone number today 4/13/and left a message with the following detailsI have sent the request to have (2) $Costco Cash Cards this Thursday 4/14/2016, you can expect to receive within 7-business days from the issuance date in a post card style envelopeThe rebates are being mailed to the following address below: *** *** *** Jersey Village, TX Please let me know if you have any questions or concerns

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWirelss Advocates has promised to send me the rebates.Sincerely, *** ***

We received your letter regarding Mr. [redacted] 1 X $200 Wireless Advocates cash back rebate, and have responded as follows: • We do not show any contact from Mr. [redacted] prior to April 30, 2016. • Stuart Lee received three (3) inquiries through our website on April 30th, 2016 at 7:58 a.m., again at...

7:58 a.m. and at 8:30 a.m. from Mr. [redacted]. These were submitted to us on a Saturday and we do not monitor our website over the weekend. (Please see attachments #A, #B and #C). • Mr. [redacted] third response at 8:30a.m. on April 30th, 2016 also notified us that his wife was an attorney and we would be hearing from her legally. • On Monday May 2nd we sent him two responses stating we had "no record" of a previous submittal and to please submit to us for processing by replying to the e­- mail or faxing us a copy of his rebate. It also gives detailed information on how and what to submit to us for processing. (See attachment #1). Mr.[redacted] responded on May 3, 2016 with a copy of his rebate. He did not provide prior delivery confirmation to us. We responded on May 4, 2016 at 2:50p.m. that we had received his e-mailed submittal and would send it to Wireless Advocates for processing. (See attachment #1). Once we received his rebate via an e-mail we submitted his request to Wireless Advocates. They are the company that sold Mr.[redacted] his phone and authorizes his rebates submittal. (Once authorized Stuart Lee issues the rebate to the customer on behalf of Wireless Advocates). We sent the request to Wireless Advocates on May 6, 2016 and they approved his rebate this morning. His $200.00 check will be issued this Thursday May 12, 2016. Our company receives 1000's of pieces of mail daily and unfortunately the post office does not require or have us sign for mail delivery confirmations. The only monies Stuart Lee would receive for this rebate submittal is a processing fee (if processed). We do not get any portion of rebates monies paid or un- paid to the customer for their rebate submittal. Mr. [redacted] is right about the complaint board listing about 40 complaints over the past 12 years connecting Stuart Lee to them. We have contacted each and every consumer on that complaint board asking if we can help resolve their customer care concern. We have asked this complaint board to allow us to put a response on their site to help these people resolve any customer care issues they might have but they refuse to do so. The issue with Mr.[redacted] rebate is that we just did not receive it. It will be processed and issued within nine business days of receipt of his rebate submittal through our website. Mr. [redacted] can locate his rebate information by visiting our website this Saturday May 14th, 2016 to see an updated status.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com**

January 6, 2017
Revdex.comP 0 Box 1000Dupont, WA 98327Phone 206-431-2222Fax 206-431-2211/206-431-2200
RE: Complaint ID [redacted]
[redacted]Andrews Air Force Base, MD 20762
Dear [redacted],
In response to your letter dated 12/31/2016 this is the first request...

regarding [redacted] that Stuart Lee has received to date.
Stuart Lee acts as a 'processing agent' for Wireless Advocates, fulfilling variouspromotional item requests. All submittals received by Stuart Lee are first approved ordenied by Wireless Advocates. The customer listed above was denied by WirelessAdvocates as they were unable to validate the rebate.
As [redacted] is a Wireless Advocates customer she will need to contact theircustomer care with any additional concerns she may have.
[email protected] have also forwarded your letter to Wireless Advocates for further assistance.
[redacted] 1 x $200 Cash back rebate.Purchase date was 6/23/2016.Rebate Postmarked 6/30/2016.
Denied by Wireless Advocates as 'unable to locate customer' based on non-matchingdata.
Jamie T[redacted]
cc: Wireless AdvocatesFile

Dear [redacted],
 
Subsequent to sending the complaint, my complaint ID [redacted], I was informed by Costco that they did not send the rebate forms to Stuart Lee as I thought they told me they would do in August 2016. Today , I was told by Costco that it was my responsibility to send the...

appropriate paper work to Stuart Lee. Therefore, I would like to withdraw or close this complaint as resolved. I apologize for any inconvenience.
 
Sincerely,
[redacted]
 
This message originally read on 12/31/2016 [redacted]

In response to your letter dated 2/25/2016 this is the first request regarding [redacted] that Stuart Lee has received to date. This is a concern to us as Stuart Leeanswers all concerns promptly that are received from the Revdex.com.I have attached a screenshot from our website showing the...

submittal Ms. [redacted] filledout when submitting her rebate. If an apt or suite number is entered at the time ofsubmittal the formatting of the submittal allows for an additional line. If not, it looks like ·the example attached. The original submittal is archived as submitted by the customeron our site. If changes need to be made to the submittal prior to issuance (at a laterdate) it is done separately from the original submission and noted. In this case the cashcard had already been issued and mailed.Rebate Timeline:• Received rebate submittal on 10/09/2017 (no apt number submitted as perscreen shot)• Approval from Wireless Advocates to issue cash card on 1/16/2017• Issued cash card 01/17/2017 to address submitted by customer• Rebate was returned to us on 1/30/2017 as undeliverable by USPS• Courtesy call to Ms. [redacted] on 1/31/2017- Notes say customer told our "inhouse" representative per conversation the address was correct and customerasked us to re-send to same address. (no mention of apt number)• Received an e-mail inquiry from Ms. [redacted] on 2/1/2017 (the following day) thatincluded her apt number. The cash card however, had been re-sent the previousday. E-mail response by website representative to Ms. [redacted] on 2/1/2017stated cash card was re-sent on 1/31/2017• Rebate was returned again on 2/13/2017• Courtesy call to Ms. [redacted] again on 2/13/2017. Customer was advised to takeCostco cash card number into the store and have the store transfer the $225.00balance onto a new cash card for immediate use. (See attached e-mailresponse)• Customer sent second inquiry on 2/14/2017. (See attached)• Cash card balance of $225.00 has been transferred to new card in store. Theoriginal card has been closed per CostcoHopefully this explains the sequence of events regarding Ms. [redacted] cash card. Weapologize for any inconvenience that may have occurred.Sincerely,Jamie T[redacted]cc: Wireless AdvocatesFile **Please see attached**

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Rebate check received.Sincerely, [redacted]

[redacted]PLEASE SEE ATTACHED[redacted] We received your letter dated January 23, 2018 regarding Mr. [redacted]'s $200.00 rebate check for his Military purchase.We received contact from Mr. [redacted] on December 30,2017 inquiring about his rebate check. (see attached #1).We responded to his inquiry via...

our website on 1/2/2018 letting him know that his check cleared our bank account on 1124/2017, (see attached #2).A copy showing his cashed check with signature cleared our account on 1124/2017 as per Wells Fargo Bank. Please see attached #3 for your review.Please feel free to contact me with any additional concerns you may have. Sincerly, [redacted]