Today at 1:PM My name is [redacted] I live in Statesville, NC I have been a faithful customer of Farm Bureau Insurance Company in Mooresville for many years Due to a recent storm in our area, I have damage to the roof of my house I called Farm Bureau and they gave me a claim number and told me that the adjuster would contact me I did not hear from him for days I tried repeatedly to contact him Finally, days later, I finally reached him His name is [redacted] He told me that he would be out the following Monday at noon I had to work, so my best friend came to the house to be there I also contacted my roofing company, so they could be there at the same time and could look at the roof with the adjuster Mr [redacted] showed up at 9:and was only at my house for 10-minutes He got his ladder out and looked at the roof, but told my friend that the pitch was too steep and would not go up there He left shortly after that I called my roofers and told them not to come because the adjuster did not come at the prescribed time I waited more days for any word from [redacted] and there was none I called him the next day and he gave me some story about his internet being out and he would get back to me Again, more days passed I contacted him again He gave me the same story about not being able to use the internet to get the bird's eye view of my houseHe told me that once he did that, he would send it to someone somewhere and would get an answer to do the appraisal Again days later, [redacted] did call me and told me that the insurance company would only replace the front of the roof of the house I inquired as to why because this made no sense to replace half of a roof [redacted] was very blunt and short with his comments I then called [redacted] the agent in Mooresville, and told him the story of my treatment I requested that he send our another adjuster who was able and willing to do his job I told him that I needed a specific time so that my roofers would be able to be there as well [redacted] said that he would get back to me the following day Two days later, I contacted him and he said that he talked to someone in management about the adjuster and was going to contact the adjuster I received a phone call from [redacted] again He said that he understood that I had some questions I asked him how he could write up an adjustment without going on the roof He then responded and said, I did get my ladder out Bottom line, I have never been treated with such blatant disregard by any company EVER I would not recommend Farm Bureau to insure a dog house I am a very unsatisifed customer Thank you, [redacted]
Be very careful of Servepro! When they do the site assessment they will tell you that "they will take care of everything" when in reality that is not what they quote youThey will take care of everything if you want to pay the "inflated" prices of their vendor counterparts! They will tell you that they will do a lot of things without telling you that it is an additional Cost until it is too late!!
We had a fire at our home on 12/1/Our agent has been wonderful, however a particular customer service rep name J [redacted] who works at the District Claims Office in Durham, NC is VERY rude, unprofessional and prejudiceI have had three encounters with her having to either pior leave documents/information for our agent and each time, she has been very rude and disrespectfulOur agent left an envelope for us to pick up today, January 28, I phoned the office to see if it was available to be picked upJ [redacted] answered the phone (she knows my name because it is quite unique) and put me on hold for minssecondsI hung up and called back and spoke with C [redacted] who told me in less than a minute that the envelope was readyI asked C [redacted] to tell J [redacted] that she put me on hold intentionally and refuse to come back to the phoneThis woman does not need to be working customer service because she has no personality whatsoever!! I don't understand why companies allow these type of people to even work the front deskDon't they know that they will encounter various types of people?? She doesn't care because she is allowed to get away with itI hope someone from the company reads this customer complaint and does something about it because I'm sure they know who I'm referring to I'm rating my experience with the business as positive but on an individual basis, it would be negativeThank you
I have been trying to get my insurance straightened out for months We noticed on the bill we get from the home office that they have our daughter on the wrong car She drives a paid for car and they have her on our new car She just turned in Oct The agent said they had it right in their system but I told him the bill comes from the home office so they are billing me wrong He said he would look into it and we still have no answer after many calls and dropping by the office and he is never there He has someone else working in the office but he will not help us He says the agent started off selling us insurance and he should help us He even told us this when we went in to get renters insurance so we still don't have any because we can not ever catch the agent in the offce They laugh and say he isn't working as much Then what is the other gentleman that sells insurance good for if he will not help all clients.....????????? Looking for a different company which is sad since we have been there for a long time
Worst and most unprofessional humans I have ever talked toWhat makes it worse is I actually pay them money to get treated like thisBeing cheated out of a claim, with no hard reasoning or evidence as to why, and also ignored when asking for answers with hard support to demand answers/responsesI would stay away if you want your insurance company to "insure" youI will investigate legal action but who knows how much that could cost and if it is worth itI guess thats a chance NCFB takes
We had a fire at our home on 12/1/15. Our agent has been wonderful, however a particular customer service rep name J[redacted] who works at the District Claims Office in Durham, NC is VERY rude, unprofessional and prejudice. I have had three encounters with her having to either pick-up or leave documents/information for our agent and each time, she has been very rude and disrespectful. Our agent left an envelope for us to pick up today, January 28, 2016. I phoned the office to see if it was available to be picked up. J[redacted] answered the phone (she knows my name because it is quite unique) and put me on hold for 3 mins. 48 seconds. I hung up and called back and spoke with C[redacted] who told me in less than a minute that the envelope was ready. I asked C[redacted] to tell J[redacted] that she put me on hold intentionally and refuse to come back to the phone. This woman does not need to be working customer service because she has no personality whatsoever!! I don't understand why companies allow these type of people to even work the front desk. Don't they know that they will encounter various types of people?? She doesn't care because she is allowed to get away with it. I hope someone from the company reads this customer complaint and does something about it because I'm sure they know who I'm referring to. I'm rating my experience with the business as positive but on an individual basis, it would be negative. Thank you.
I HAVE FARM BUREAU FOR MY BUSINESS BEEN A CUSTOMER FOR OVER 20 YEARS , MONDAY A LADY RUN INTO MY PERSONAL PARKED TRUCK , JUST SO HAPPENED SHE USE FARM TO ,. I CALLED TO MAKE A CLAIM ON HER POLICY, WAS TREATED NICE . GOT A CALL BACK FROM ADJUSTER SAID HE WOULD HAVE ANOTHER ADJUSTER COME LOOK AT TRUCK , HE WOULD CALL ME IN A DAY . NEXT MORNING I SEEN A MAN LOOKING AT TRUCK , IT WAS A ADJUSTER NO CALL NO WARNING NO NOTHING , I HAD ALREADY HAD A ESTIMATE DONE FROM DEALERSHIP FOR $2700. THEY GAVE ME A ESTIMATE OF $725 .52 , WHEN I SAID THIS IS NOT ENOUGH TO FIX DAMAGE THE ADJUSTER REPLY OH WELL... I HAVE MADE 17 PHONE CALLS SINCE THIS ONLY ANSWER I GET IS YOU HAVE TO USE THE CHEAPEST PARTS WE CAN FIND TO BAD , THAT WAS [redacted] THE HEAD ADJUSTER FINAL WORD. I STILL HAVE NOT RECEIVED A CHECK OR HAD MY TRUCK FIXED.. DO NOT USE THEM I WILL BE CANCELLING MY POLICY WITH THEM AT END OF QUARTER
Today at 1:09 PM
My name is [redacted]. I live in Statesville, NC. I have been a faithful customer of Farm Bureau Insurance Company in Mooresville for many years. Due to a recent storm in our area, I have damage to the roof of my house. I called Farm Bureau and they gave me a claim number and told me that the adjuster would contact me. I did not hear from him for 3 days. I tried repeatedly to contact him. Finally, 5 days later, I finally reached him. His name is [redacted] He told me that he would be out the following Monday at noon. I had to work, so my best friend came to the house to be there. I also contacted my roofing company, so they could be there at the same time and could look at the roof with the adjuster. Mr. [redacted] showed up at 9:30 and was only at my house for 10-15 minutes. He got his ladder out and looked at the roof, but told my friend that the pitch was too steep and would not go up there. He left shortly after that. I called my roofers and told them not to come because the adjuster did not come at the prescribed time. I waited 3 more days for any word from [redacted] and there was none. I called him the next day and he gave me some story about his internet being out and he would get back to me. Again, more days passed. I contacted him again. He gave me the same story about not being able to use the internet to get the bird's eye view of my house. He told me that once he did that, he would send it to someone somewhere and would get an answer to do the appraisal. Again 2 days later, [redacted] did call me and told me that the insurance company would only replace the front of the roof of the house. I inquired as to why because this made no sense to replace half of a roof. [redacted] was very blunt and short with his comments.
I then called [redacted] the agent in Mooresville, and told him the story of my treatment. I requested that he send our another adjuster who was able and willing to do his job. I told him that I needed a specific time so that my roofers would be able to be there as well. [redacted] said that he would get back to me the following day. Two days later, I contacted him and he said that he talked to someone in management about the adjuster and was going to contact the adjuster. I received a phone call from [redacted] again. He said that he understood that I had some questions. I asked him how he could write up an adjustment without going on the roof. He then responded and said, I did get my ladder out.
Bottom line, I have never been treated with such blatant disregard by any company EVER. I would not recommend Farm Bureau to insure a dog house. I am a very unsatisifed customer.
Be very careful of Servepro! When they do the site assessment they will tell you that "they will take care of everything" when in reality that is not what they quote you. They will take care of everything if you want to pay the "inflated" prices of their vendor counterparts! They will tell you that they will do a lot of things without telling you that it is an additional Cost until it is too late!!
I canceled my auto insurance with them after 1 month.
Normally, this is done over the phone. But this company required me to come in person, which I find inconvenient. I had to waste 1 hour of my time.
After cancellation, they charged me 10% of the total 6 months premium as an early cancellation penalty. I had to pay them $110 just to cancel my insurance that I had for 1 month only !!!!!!
No other insurance company that I'm aware of adopts this practice.
I wasn't warned about this cancellation penalty when I signed my cancellation request.
So, I feel it's my duty to advise the new customers about these pitfalls that they may encounter with this company.
Today at 1:PM My name is [redacted] I live in Statesville, NC I have been a faithful customer of Farm Bureau Insurance Company in Mooresville for many years Due to a recent storm in our area, I have damage to the roof of my house I called Farm Bureau and they gave me a claim number and told me that the adjuster would contact me I did not hear from him for days I tried repeatedly to contact him Finally, days later, I finally reached him His name is [redacted] He told me that he would be out the following Monday at noon I had to work, so my best friend came to the house to be there I also contacted my roofing company, so they could be there at the same time and could look at the roof with the adjuster Mr [redacted] showed up at 9:and was only at my house for 10-minutes He got his ladder out and looked at the roof, but told my friend that the pitch was too steep and would not go up there He left shortly after that I called my roofers and told them not to come because the adjuster did not come at the prescribed time I waited more days for any word from [redacted] and there was none I called him the next day and he gave me some story about his internet being out and he would get back to me Again, more days passed I contacted him again He gave me the same story about not being able to use the internet to get the bird's eye view of my houseHe told me that once he did that, he would send it to someone somewhere and would get an answer to do the appraisal Again days later, [redacted] did call me and told me that the insurance company would only replace the front of the roof of the house I inquired as to why because this made no sense to replace half of a roof [redacted] was very blunt and short with his comments I then called [redacted] the agent in Mooresville, and told him the story of my treatment I requested that he send our another adjuster who was able and willing to do his job I told him that I needed a specific time so that my roofers would be able to be there as well [redacted] said that he would get back to me the following day Two days later, I contacted him and he said that he talked to someone in management about the adjuster and was going to contact the adjuster I received a phone call from [redacted] again He said that he understood that I had some questions I asked him how he could write up an adjustment without going on the roof He then responded and said, I did get my ladder out Bottom line, I have never been treated with such blatant disregard by any company EVER I would not recommend Farm Bureau to insure a dog house I am a very unsatisifed customer Thank you, [redacted]
Be very careful of Servepro! When they do the site assessment they will tell you that "they will take care of everything" when in reality that is not what they quote youThey will take care of everything if you want to pay the "inflated" prices of their vendor counterparts! They will tell you that they will do a lot of things without telling you that it is an additional Cost until it is too late!!
We had a fire at our home on 12/1/Our agent has been wonderful, however a particular customer service rep name J [redacted] who works at the District Claims Office in Durham, NC is VERY rude, unprofessional and prejudiceI have had three encounters with her having to either pior leave documents/information for our agent and each time, she has been very rude and disrespectfulOur agent left an envelope for us to pick up today, January 28, I phoned the office to see if it was available to be picked upJ [redacted] answered the phone (she knows my name because it is quite unique) and put me on hold for minssecondsI hung up and called back and spoke with C [redacted] who told me in less than a minute that the envelope was readyI asked C [redacted] to tell J [redacted] that she put me on hold intentionally and refuse to come back to the phoneThis woman does not need to be working customer service because she has no personality whatsoever!! I don't understand why companies allow these type of people to even work the front deskDon't they know that they will encounter various types of people?? She doesn't care because she is allowed to get away with itI hope someone from the company reads this customer complaint and does something about it because I'm sure they know who I'm referring to I'm rating my experience with the business as positive but on an individual basis, it would be negativeThank you
I have been trying to get my insurance straightened out for months We noticed on the bill we get from the home office that they have our daughter on the wrong car She drives a paid for car and they have her on our new car She just turned in Oct The agent said they had it right in their system but I told him the bill comes from the home office so they are billing me wrong He said he would look into it and we still have no answer after many calls and dropping by the office and he is never there He has someone else working in the office but he will not help us He says the agent started off selling us insurance and he should help us He even told us this when we went in to get renters insurance so we still don't have any because we can not ever catch the agent in the offce They laugh and say he isn't working as much Then what is the other gentleman that sells insurance good for if he will not help all clients.....????????? Looking for a different company which is sad since we have been there for a long time
Worst and most unprofessional humans I have ever talked toWhat makes it worse is I actually pay them money to get treated like thisBeing cheated out of a claim, with no hard reasoning or evidence as to why, and also ignored when asking for answers with hard support to demand answers/responsesI would stay away if you want your insurance company to "insure" youI will investigate legal action but who knows how much that could cost and if it is worth itI guess thats a chance NCFB takes
We had a fire at our home on 12/1/15. Our agent has been wonderful, however a particular customer service rep name J[redacted] who works at the District Claims Office in Durham, NC is VERY rude, unprofessional and prejudice. I have had three encounters with her having to either pick-up or leave documents/information for our agent and each time, she has been very rude and disrespectful. Our agent left an envelope for us to pick up today, January 28, 2016. I phoned the office to see if it was available to be picked up. J[redacted] answered the phone (she knows my name because it is quite unique) and put me on hold for 3 mins. 48 seconds. I hung up and called back and spoke with C[redacted] who told me in less than a minute that the envelope was ready. I asked C[redacted] to tell J[redacted] that she put me on hold intentionally and refuse to come back to the phone. This woman does not need to be working customer service because she has no personality whatsoever!! I don't understand why companies allow these type of people to even work the front desk. Don't they know that they will encounter various types of people?? She doesn't care because she is allowed to get away with it. I hope someone from the company reads this customer complaint and does something about it because I'm sure they know who I'm referring to. I'm rating my experience with the business as positive but on an individual basis, it would be negative. Thank you.
I HAVE FARM BUREAU FOR MY BUSINESS BEEN A CUSTOMER FOR OVER 20 YEARS , MONDAY A LADY RUN INTO MY PERSONAL PARKED TRUCK , JUST SO HAPPENED SHE USE FARM TO ,. I CALLED TO MAKE A CLAIM ON HER POLICY, WAS TREATED NICE . GOT A CALL BACK FROM ADJUSTER SAID HE WOULD HAVE ANOTHER ADJUSTER COME LOOK AT TRUCK , HE WOULD CALL ME IN A DAY . NEXT MORNING I SEEN A MAN LOOKING AT TRUCK , IT WAS A ADJUSTER NO CALL NO WARNING NO NOTHING , I HAD ALREADY HAD A ESTIMATE DONE FROM DEALERSHIP FOR $2700. THEY GAVE ME A ESTIMATE OF $725 .52 , WHEN I SAID THIS IS NOT ENOUGH TO FIX DAMAGE THE ADJUSTER REPLY OH WELL... I HAVE MADE 17 PHONE CALLS SINCE THIS ONLY ANSWER I GET IS YOU HAVE TO USE THE CHEAPEST PARTS WE CAN FIND TO BAD , THAT WAS [redacted] THE HEAD ADJUSTER FINAL WORD. I STILL HAVE NOT RECEIVED A CHECK OR HAD MY TRUCK FIXED.. DO NOT USE THEM I WILL BE CANCELLING MY POLICY WITH THEM AT END OF QUARTER
Today at 1:09 PM
My name is [redacted]. I live in Statesville, NC. I have been a faithful customer of Farm Bureau Insurance Company in Mooresville for many years. Due to a recent storm in our area, I have damage to the roof of my house. I called Farm Bureau and they gave me a claim number and told me that the adjuster would contact me. I did not hear from him for 3 days. I tried repeatedly to contact him. Finally, 5 days later, I finally reached him. His name is [redacted] He told me that he would be out the following Monday at noon. I had to work, so my best friend came to the house to be there. I also contacted my roofing company, so they could be there at the same time and could look at the roof with the adjuster. Mr. [redacted] showed up at 9:30 and was only at my house for 10-15 minutes. He got his ladder out and looked at the roof, but told my friend that the pitch was too steep and would not go up there. He left shortly after that. I called my roofers and told them not to come because the adjuster did not come at the prescribed time. I waited 3 more days for any word from [redacted] and there was none. I called him the next day and he gave me some story about his internet being out and he would get back to me. Again, more days passed. I contacted him again. He gave me the same story about not being able to use the internet to get the bird's eye view of my house. He told me that once he did that, he would send it to someone somewhere and would get an answer to do the appraisal. Again 2 days later, [redacted] did call me and told me that the insurance company would only replace the front of the roof of the house. I inquired as to why because this made no sense to replace half of a roof. [redacted] was very blunt and short with his comments.
I then called [redacted] the agent in Mooresville, and told him the story of my treatment. I requested that he send our another adjuster who was able and willing to do his job. I told him that I needed a specific time so that my roofers would be able to be there as well. [redacted] said that he would get back to me the following day. Two days later, I contacted him and he said that he talked to someone in management about the adjuster and was going to contact the adjuster. I received a phone call from [redacted] again. He said that he understood that I had some questions. I asked him how he could write up an adjustment without going on the roof. He then responded and said, I did get my ladder out.
Bottom line, I have never been treated with such blatant disregard by any company EVER. I would not recommend Farm Bureau to insure a dog house. I am a very unsatisifed customer.
Thank you,
[redacted]
Be very careful of Servepro! When they do the site assessment they will tell you that "they will take care of everything" when in reality that is not what they quote you. They will take care of everything if you want to pay the "inflated" prices of their vendor counterparts! They will tell you that they will do a lot of things without telling you that it is an additional Cost until it is too late!!
I canceled my auto insurance with them after 1 month.
Normally, this is done over the phone. But this company required me to come in person, which I find inconvenient. I had to waste 1 hour of my time.
After cancellation, they charged me 10% of the total 6 months premium as an early cancellation penalty. I had to pay them $110 just to cancel my insurance that I had for 1 month only !!!!!!
No other insurance company that I'm aware of adopts this practice.
I wasn't warned about this cancellation penalty when I signed my cancellation request.
So, I feel it's my duty to advise the new customers about these pitfalls that they may encounter with this company.