Stuart Weitzman

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*** *** *** *** ***Dear *** ***,My name is *** *** and I manage the customer service team here at *** ***.I received a letter from the RevDex.com informing me that you recently had an experience with our product and our company that were unfortunately below expectations and for that, I’m sorry.I see you mentioned reaching out to the customer service team a few weeks back and unfortunately there was not a response sent back to youI will be researching this on my end to determine why that is and whether this was a systemic issue or a training opportunity regarding communicationI will take whatever steps I feel are necessary to prevent similar instances from happening going forward.There was a phone number for you attached to the letter I receivedI gave you a call a short while ago and left a voicemail but if you would prefer to communicate via email because it is more convenient then that is fine.I see you are having some fit issues with one of our boots called the and would love to hear more about it so I can determine what is the most helpful way to offer my assistance going forward.Please let me know if you receive my email or voicemail and we will see about finding a way to give you that great *** *** experience you were looking for.Again, apologies for the inconvenience this has caused and the time you have had to take out of your day to try and find a solution. We truly value each and every one of our customers at *** *** and I look forward to speaking with so we have another chance to demonstrate that.Sincerely,*** ***
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Review: I submitted a "contact us" form about a month ago through the company website and have not heard anything back, from an actual response to an automated response that my request was received. I bought a pair of 50/50 boots about a year ago and they are completely stretched out and uncomfortable to wear based on what I paid. I would like these to be fixed or to receive a replacement pair.Desired Settlement: Either a gift card for the amount paid for the boots or for the boots to be repaired. At this point, I would like to just buy a different style of boots so this problem doesn't persist.

Business

Response:

[redacted]

[redacted]Dear [redacted],My name is [redacted] and I manage the customer service team here at [redacted].I received a letter from the Revdex.com informing me that you recently had an experience with our product and our company that were unfortunately below expectations and for that, I’m sorry.I see you mentioned reaching out to the customer service team a few weeks back and unfortunately there was not a response sent back to you. I will be researching this on my end to determine why that is and whether this was a systemic issue or a training opportunity regarding communication. I will take whatever steps I feel are necessary to prevent similar instances from happening going forward.There was a phone number for you attached to the letter I received. I gave you a call a short while ago and left a voicemail but if you would prefer to communicate via email because it is more convenient then that is fine.I see you are having some fit issues with one of our boots called the 5050 and would love to hear more about it so I can determine what is the most helpful way to offer my assistance going forward.Please let me know if you receive my email or voicemail and we will see about finding a way to give you that great [redacted] experience you were looking for.Again, apologies for the inconvenience this has caused and the time you have had to take out of your day to try and find a solution. We truly value each and every one of our customers at [redacted] and I look forward to speaking with so we have another chance to demonstrate that.Sincerely,[redacted]