Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response made by Stuart Landscape is of course not acceptable They offered a two year warranty on the trees that they sold us at an extremely high priceWe thought by going with their company we would receive the expertise that they had to offer insuring that these trees would survive long term At this point four or five of the trees definitely need to be replaced and should be replaced under warranty We had trees that were planted three and four years ago by a company out of the valley who stood behind that product and replaced those trees as their warranty statedI believe it is difficult to grow trees in this area because of the sandy content of the soil We are not tree experts and Stuart Landscaping say that they are We began watering when we believed that they needed watering and received no input from Stuart’s on when that should be even with the large investment that we made and the potential risk that they hadwith their warranty Of course, not much risk if you are not going to stand behind that warranty We will have no alternative but to take legal action against Stuart’s at this point which I believe we will eventually prevail It is unfortunate that it has to come to this but for the cost of the trees and the amount of work that we have put into our property it is our only alternative at this point.Even with the fertilizing that needed to be done we didn’t hear back from Stuart as to what we should be using and when we should be doingit I assume they have too many other proposals in the works to take the time to work on our project since we did notgo with them on the larger portion on the landscaping that was needed I wish there were an alternative to resolving this but unfortunately it appears there is not and the only ones that win in litigationare the attorneys But I guess that is what they are there for Thank you foryour help.*** [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com:At this time, we feel Stuart’s has offered valid response asto our position on the complaintWe ALWAYS cover our warranty if our customerfollows Stuart’s care instructionsWe have an A+ rating with the Revdex.com after 29years of business and feel the A+ rating reflects the way we do business We stand behind our previous response and havenothing further to addSincerely,Stuart’s Landscaping & Garden Center, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response made by Stuart Landscape is of course not acceptable They offered a two year warranty on the trees that they sold us at an extremely high priceWe thought by going with their company we would receive the expertise that they had to offer insuring that these trees would survive long term At this point four or five of the trees definitely need to be replaced and should be replaced under warranty We had trees that were planted three and four years ago by a company out of the valley who stood behind that product and replaced those trees as their warranty statedI believe it is difficult to grow trees in this area because of the sandy content of the soil We are not tree experts and Stuart Landscaping say that they are We began watering when we believed that they needed watering and received no input from Stuart’s on when that should be even with the large investment that we made and the potential risk that they hadwith their warranty Of course, not much risk if you are not going to stand behind that warranty We will have no alternative but to take legal action against Stuart’s at this point which I believe we will eventually prevail It is unfortunate that it has to come to this but for the cost of the trees and the amount of work that we have put into our property it is our only alternative at this point.Even with the fertilizing that needed to be done we didn’t hear back from Stuart as to what we should be using and when we should be doingit I assume they have too many other proposals in the works to take the time to work on our project since we did notgo with them on the larger portion on the landscaping that was needed I wish there were an alternative to resolving this but unfortunately it appears there is not and the only ones that win in litigationare the attorneys But I guess that is what they are there for Thank you foryour help.*** [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com:At this time, we feel Stuart’s has offered valid response asto our position on the complaintWe ALWAYS cover our warranty if our customerfollows Stuart’s care instructionsWe have an A+ rating with the Revdex.com after 29years of business and feel the A+ rating reflects the way we do business We stand behind our previous response and havenothing further to addSincerely,Stuart’s Landscaping & Garden Center, Inc