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Stuarts Draft Insurance Agency

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Stuarts Draft Insurance Agency Reviews (1)

Review: i'm filling a complaint with this company for trying to take more payment out of my checking account that the agent did not call me on this matter.. I had called them on several days and left message's on their voice mail about the change in the amount that they were trying to take out of my account I got a auto policy they told me to give them 199.01 and then my monthly payment would be 199.01 for the remaining premium that was 2388.04 for the year..they would not mail me any new policy on the change that took place it was a 1000.00 change I told the agent that I did not have a mail box..that I had a po box..so after all the attempts. I called the insurance company my self.. they said that a 1000.00 change was made.. the agent never called me to tell me about this. so I had to put a hold on my checking account. because it went from 199.01 to 300.00 plus dollars..the insurance company they set me up with was [redacted] I called them they said it was my son that was not added I was not told this by the agent..I gave them all the information at the draft location. when I got the policy. when I first went to the agent he made a mistake on the effective date he put 3/16/15 when I told him to put 3/9/15 on the declaration he said he could not do this. then he changed the date on my declaration page and signed it .this company has or is trying to ruin my credit because of this matter [redacted] has sent it to the collections department. when nether company has called me on this matter..in my option this is very poor business.. if they tell me one price and then try to take out a complete different price with out my knowing anything about the matter..so that's why i'm filling a complaint they say now I need to pay 188.01 when I called and canceled the policy.when I found out about this whole matter like I said I called these people on several attempts.and no response.Desired Settlement: I told these people that my daughter had a brain tumor. and was under a lot of stress I guess he took advantage of my citation.. also I was told by other clients to beware of this agent because the same thing happened to them but the paper work looked legit..so I would like this 188.01 written off so it does not ruin my credit.I had [redacted] for a long time was just trying to find a company that was by the year so my payments would be lower by the month. with my family citation.

Business

Response:

I have been in contact with [redacted]. As I discussed this situation with [redacted] the premium increased due to the fact I was not advised of Mr. [redacted] son being a driver when I originally quoted the policy. After I electronically sent the application to [redacted], I discovered Mr. [redacted] son was in the household and drove the vehicles. I obtained his information with the help of Mr.[redacted] and added him as a driver as soon as possible. This caused the premium to increase from the original quote. The only address I had from Mr. [redacted] was [redacted].I was not aware of the PO BOX. Per my conversations with [redacted], they are not willing to reduce the premium. I have not control over their decision.Also, I would like for you to know that Mr. [redacted] called me and cussed me out and threatened to physically harm me. He told me he was on disability and had nothing to do all day but to make my life miserable and that he would "Get ME". [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

this business is not going by any laws.. they told me how much money was going to come out my account and it was not what they said it was . never got any response on this matter.. until I called the company they set me up with they said my son was not added and I sat right there with him mr [redacted] and told him of all my drivers that was going to be on my policy I tried to call him on several attempts no response on his part . I contacted a head insurance company on this matter they said there was no laws to cover me on this huge mistake this mr [redacted] had made.. so guess what i'm the one has to pay the bill WOW NO HELP FROM NO BODY.WOW GREAT BUSINESS..

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Description: INSURANCE COMPANIES

Address: 280 Draft Ave., Stuarts Draft, Virginia, United States, 24477

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