Studemont Group College Funding Solutions

RESPONSE:This is the email that was sent to us from the client: ***, [redacted] and I have decided not to continue with ***We think we need even more personal contact time between [redacted] and [redacted] or potentially an accountability [redacted] or 1:relationship with a college [redacted] Per our agreement, please discontinue charging our credit card? I’m sorry this didn’t work outWe appreciate your time and do not mind paying for the time that you spent helping us with some of our decisions, and we will definitely keep the service in mind for [redacted] now that we know you’re out there Sincerely, ***We immediately honored this request and discontinued the billing of the credit card The client did not request a refund of the fee already paid Our Refund Guarantee reads: Refund Guarantee:If for any reason you are not satisfied with the work being provided or the results of the engagement, simply ask for a pro-rata refund We will honor this request with out neither hassle nor passing judgmentOur client’s ultimate satisfaction is our mission and in no way do we want you to feel unsatisfiedWe will ask you questions as to why you feel a refund is warranted and where you feel like the breakdown occurredBut your request will be honored.As you can see from the email that the client sent it is not clear that they were requesting a refund as they did not state that specifically They simply asked that we stop charging their credit card Had the client asked for the refund specifically we would have done so Our resolution is that we will immediately process a refund of $as a pro-rata refund per our agreement We are sorry that there was any miscommunication between the client and our office We wish them the best of luckSincerely, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I am enclosing a record of communication with the business below***,We are sending you a check for $as the pro rata refund We also responded to your “Complaint” on Revdex.com website Sorry for any confusion.Good luck.***On ***14, 9:AM, " [redacted] > wrote:On ***14, 1:AM, " [redacted] > wrote: [redacted] I haven't heard back from Studemont in a few weeksJust want to checkback to see whether you will issue any kind of reimbursement for the 1Kpayment earlierThanks, [redacted] and [redacted] On [redacted] **, 2014, at 8:AM, [redacted] wrote:Thank you [redacted] What should we expect in terms of a reimbursement? Per our phone callwe expect to pay [redacted] for the appointments conducted.I know reimbursements may be on the bottom of the To Do list, but justwant to set our expectations correctly.Thanks, [redacted] and [redacted] On [redacted] **, 2014, at 5:AM, [redacted] < [redacted] > wrote:Good Afternoon Mr [redacted] ,We have honored your requestWe wish you and your family the best.Pleaselet us know if we can be of any assistance in the future[redacted] ***On ***/14, 5:PM, " [redacted] wrote:***, [redacted] and I have decided not to continue with ***We think we needeven more personal contact time between [redacted] and [redacted] orpotentially an accountability [redacted] or 1:relationship with a college [redacted] Per our agreement, please discontinue charging our creditcard? Iam sorry this didnat work outWe appreciate your time and donotmind paying for the time that you spent helping us with some of ourdecisions, and we will definitely keep the service in mind for ***nowthat we know youare out there.Sincerely,***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I am enclosing a record of communication with the business below. [redacted],We are sending you a check for $565.00 as the pro rata refund.  We also responded to your “Complaint” on Revdex.com website.  Sorry for any confusion.Good luck.[redacted]On [redacted]14, 9:31 AM, "[redacted]> wrote:On [redacted]14, 1:39 AM, "[redacted]> wrote:[redacted]I haven't heard back from Studemont in a few weeks. Just want to checkback to see whether you will issue any kind of reimbursement for the 1Kpayment earlier. Thanks,[redacted] and [redacted]On [redacted], 2014, at 8:08 AM, [redacted] wrote:Thank you [redacted]What should we expect in terms of a reimbursement? Per our phone callwe expect to pay [redacted] for the appointments conducted.I know reimbursements may be on the bottom of the To Do list, but justwant to set our expectations correctly.Thanks,[redacted] and [redacted]On [redacted], 2014, at 5:08 AM, [redacted]<[redacted]> wrote:Good Afternoon Mr. [redacted],We have honored your request. We wish you and your family the best.Pleaselet us know if we can be of any assistance in the future.[redacted]On [redacted]/14, 5:05 PM, "[redacted] wrote:[redacted],[redacted] and I have decided not to continue with [redacted]. We think we needeven more personal contact time between [redacted] and [redacted] orpotentially an accountability [redacted] or 1:1 relationship with a college[redacted] Per our agreement, please discontinue charging our creditcard? Iam sorry this didnat work out. We appreciate your time and donotmind paying for the time that you spent helping us with some of ourdecisions, and we will definitely keep the service in mind for [redacted]nowthat we know youare out there.Sincerely,[redacted]

RESPONSE:This is the email that was sent to us from the client:
[redacted],
[redacted] and I have decided not to continue with [redacted]. We think we need even more personal contact time between [redacted] and [redacted] or potentially an accountability [redacted] or 1:1 relationship with a college...

[redacted] Per our agreement, please discontinue charging our credit card? I’m sorry this didn’t work out. We appreciate your time and do not mind paying for the time that you spent helping us with some of our decisions, and we will definitely keep the service in mind for [redacted] now that we know you’re out there.
Sincerely,
[redacted]We immediately honored this request and discontinued the billing of the credit card.  The client did not request a refund of the fee already paid.  Our Refund Guarantee reads: Refund Guarantee:If for any reason you are not satisfied with the work being provided or the results of the engagement, simply ask for a pro-rata refund.  We will honor this request with out neither hassle nor passing judgment. Our client’s ultimate satisfaction is our mission and in no way do we want you to feel unsatisfied. We will ask you questions as to why you feel a refund is warranted and where you feel like the breakdown occurred. But your request will be honored.As you can see from the email that the client sent it is not clear that they were requesting a refund as they did not state that specifically.  They simply asked that we stop charging their credit card.  Had the client asked for the refund specifically we would have done so.  Our resolution is that we will immediately process a refund of $565.00 as a pro-rata refund per our agreement.  We are sorry that there was any miscommunication between the client and our office.  We wish them the best of luck. Sincerely, [redacted]