Hello ***,We have already refunded all of the money that was requested by [redacted] , I can send you a confirmation if neededOn July 30th Ms [redacted] told me that she would remove the complaint herself[redacted] ***Office:(888) [redacted] ext.***Fax:(888) 528-D Clairemont Mesa Blvd #307San Diego, Ca 92117www.studentaidinstitute.org
Revdex.com: I agree with some parts of the reply but a few points are flawedI have attached a screen shot of the person I have been in contact with and his name definitely is ***And I have spoken with him no less than weeks agoI tried to get the point across that I did not want to do business with this company any more but all he would do is pitch more information and tell me I should just go along with the planThere is obviously a breakdown in communication in this business since I was supposedly dealing with a woman advisorThe main reason I would like to cancel services and ask for my refund is that the services pitched to me and the services I have received are different storiesBefore I had paid any money there was no talk of giving you guys power of attorney or access to my w2sI do not wish to talk with anyone else about the situation because I know all they will try and do is talk me into keeping the account openI just wish to receive my full refund and go about paying my loans the regular wayThank you very much for hearing me out Regards, [redacted]
We spoke with the client directly and satisfied her concerns She was refunded and the file was cancelled She said she was going to withdraw her complaint with the Revdex.com and we thought that would remedy the situation Having these types of reports on the Revdex.com site hurts our business The Revdex.com notes that the complaints are satisfied yet they are still attached to our business on the Revdex.com website Our goal in this matter was to have the complaint removed all togetherFrom our understanding only the client has that authority Hopefully, that is what will occur
Hello ***! [redacted] and I resolved the issue and she assured me that she was going to delete the complaint and asked me not to respond to itWhat do I do? [redacted] ***Office:(888) [redacted] ext.***Fax:(888) [redacted] D Clairemont Mesa Blvd #307San Diego, Ca 92117www.studentaidinstitute.org
SAI performed the consolidation and repayment placement it was hired to do Once we found out the client was upset, SAI offered to refund all of the monthly fees the client has paid, even though SAI has performed a re-submission on behalf of the client SAI will still refund the client the monthly fees and will continue to resubmit for the client if needed at no cost
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [To date, I have not received a refund from the Student Aid Institute as stated in their response.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below See email thread disputing Student Aid Institute's (SAI) claim that they fullied their end of our orginal agreementIt's very clear they failed to secure my loan and it took them months to figure out that they could not help meDuring the ***e SAI was trying to gain my business [redacted] was able to secure it out from under them, once that happened SAI had no way of helping me or setting up any program with meThey denied my refund fully aware that they were not able to help me on establish a repayment planMy loans also fell into collections during the ***e I was working with them, so having to set up a rehabilitaion program is partially SAI faultSee email thread below for more details You did not do anything on your end to secure my business with your companyNow you are telling me that you manage loans, which is misleading from all our other correspondence we have hadYour company failed at attempting to secure my loan as originally agreed to, [redacted] achieved what you intended to doConsolidation, which is what I paid for with a guaranteed of service, Establishment of a program or my deposit would be returnedYour company was unsuccessful in this and now you are legally obligated in returning my deposit Your claim to what I hired you to do is false, as stated on your website and in previous emails “We provide federal student loan processing servicesOur team will work with you to find a viable solution to your student loan debtWe will help you identify the most appropriate program based on your unique situation as well as assist you to fill out all the required program paperworkOur job is to help you maximize your savings and ease the burden of the entire process”Your company was not successful processing my loan or setting me up with a program [redacted] | Production Manager [redacted] ***| Shaping Your Image [redacted] ***[redacted] @ [redacted] o: [redacted] From: [redacted] [mailto:***@studentaidinstitute.org] Sent: Thursday, April 16, 10:AM To: [redacted] Subject: RE: Refund ***, We are not loan holders, we are a third-party that helps people manage their loansWe would not have secured your loan with us, we were just helping you get them into good standingWe did everything on our end that you hired us to do [redacted] Office: (888) [redacted] ext[redacted] Fax: (888) [redacted] www.studentaidinstitute.org This e-mail message, including all attachments, is for the sole use of the intended recipient(s) and may contain confidential informationAny unauthorized review, use, disclosure, alteration or distribution is strictly prohibited and may violate state or federal lawIf you are not the intended recipient, please contact the sender by reply e-mail, delete this email and destroy all copies of the messageThank you ---- On Thu, Apr 08:36:- [redacted] < [redacted] > wrote ---- ***, As of Today [redacted] confirmed that they now have my loan within their controlI am requesting my $back due to the fact that your company was not able to secure my loan per your 100% money back guaranteePlease let me know when you are processing my refund [redacted] | Production Manager [redacted] *** [redacted] ***[redacted] @ [redacted] | [redacted] o: [redacted] From: [redacted] [mailto: [redacted] ] Sent: Monday, March 9, 3:PM To: ' [redacted] ***' Subject: RE: Refund ***, When we spoke I did not know my loan had recently been placed in collections by [redacted] When we started discussing [redacted] you said that [redacted] still had my loan and that it was not in collectionsAlso this statement is false: “ [redacted] also informed me that you yourself have started and stopped rehab programs with them in the previous years, and you were fully aware that they were in collections since 2010”I had two loans that were placed into rehab and I satisfied my obligations and they are paid off, I started the program and finished; I never started and stoppedSo being in collections since is a statement, which you should know as well since my loans were with [redacted] prior to contacting you I am requesting my enrollment fee back due to the fact that your company was not able to secure my loanWhen I get out of rehabilitation we can take another look at my options with your companyI am a little confused on why your company thinks it can hold my enrollment fee when you did not secure my loan? 100% guarantee is in effect and that money is better served in my account drawing interest [redacted] *** [redacted] o: [redacted] ext [redacted] From: [redacted] [mailto:***@studentaidinstitute.org] Sent: Monday, March 9, 12:PM To: [redacted] Subject: RE: Refund ***, When a client first calls in, the agent always asks if the loans are in collectionsThis is for many reasons, such as: It is significantly more work (usually 5-months) to get them back in good-standing We tend to charge more because of this reasonIt allows us to know exactly how to approach the file from day one We also always look at [redacted] to verify the loan amount and who the servicer is and there is where we saw that you were still with [redacted] The day you paid the enrollment fee, I submitted your consolidation applicationBecause of this, I did not even think that you would be in collections because a consolidation normally takes 3-months to go through and you told us that your loans were in repayment and not in collectionsNavient themselves stated that the consolidation was still processing and that is where I received the information that I relayed to you As soon as I confirmed (I did not want to act on just the fact that you got a phone call because it could have been a scam and it could have cost you a lot of money if it was not true) that you actually were in collections, I made sure to get you started in the rehab program as quick as I could [redacted] also informed me that you yourself have started and stopped rehab programs with them in the previous years, and you were fully aware that they were in collections since I spoke with my CEO and he stated that if I cannot consolidate your loans after they are out of collections then he will refund your enrollment fee [redacted] Office: (888) [redacted] ext[redacted] Fax: (888) [redacted] http://www.studentaidinstitute.org/?utm_source=email+signature&utm_medium=email&...⇄ This e-mail message, including all attachments, is for the sole use of the intended recipient(s) and may contain confidential informationAny unauthorized review, use, disclosure, alteration or distribution is strictly prohibited and may violate state or federal lawIf you are not the intended recipient, please contact the sender by reply e-mail, delete this email and destroy all copies of the messageThank you ---- On Thu, Mar 07:41:- [redacted] < [redacted] > wrote ---- ***, It took your company over months to figure out where my loan was and the state it was in, I was not even aware that it was in rehabilitation state until [redacted] got involvedYour company had me believing my loan was still in processing and I have documentation showing that you said it was still in processing and things looked greatI will stick with [redacted] during the rehabilitation process, once I am clear of that we can look at other optionsUntil than I am requesting my $back due to the fact that your company was not able to secure my loan [redacted] *** [redacted] o: [redacted] ext [redacted] From: [redacted] [mailto:***@studentaidinstitute.org] Sent: Thursday, March 5, 9:AM To: [redacted] Subject: Refund Hello Mr [redacted] , I was forwarded your email requesting for a refundWe are still able to help you with your loans, we were just never informed by you until recently that you had previously started a rehabilitation programWe spoke with [redacted] for you and sent in your new rehab application to themAs long as you stick with the rehab, your loans will be out of collections in months and your consolidation that we have previously submitted will still get pushed throughWe are definitely helping with you, but unfortunately we need to wait more months until they are out of collections and back with [redacted] [redacted] Office: (888) [redacted] ext[redacted] Fax: (888) [redacted] http://www.studentaidinstitute.org/?utm_source=email+signature&utm_medium=email&...⇄ This e-mail message, including all attachments, is for the sole use of the intended recipient(s) and may contain confidential informationAny unauthorized review, use, disclosure, alteration or distribution is strictly prohibited and may violate state or federal lawIf you are not the intended recipient, please contact the sender by reply e-mail, delete this email and destroy all copies of the messageThank you Regards, [redacted]
Again, I have reviewed client's file and see that we have requested the documents to submit the consolidation times The client never complied to our request If she would have provided what was needed, her new payment would be and estimated $65, which is far lower than her current payment of $ I spoke with the agent who handled her account and he is one of our most respected agents He has never had a complaint from a client He is most noted for treated his clients with utmost respect they deserve I understand the client is upset and feels that complaining through the Revdex.com is her recourse We have over clients and we have delivered what we promised SAI has issued close to refunds to clients for a multitude of reasons Failure to cooperate with us for months and then making up disparaging statements about an agent is not one of them I would be more than happy to discuss this with the client and see if we can come to an amicable arrangement [redacted] CEO
I have reached out to client by phone and email with no response back Our firm has been waiting on the client to provide the documents needed to submit the application for his consolidation We have attempted multiple times to collect these docs and at no point has the client conveyed any concerns or displeasure with our service I am here to assist him in any matter necessary to remedy the situation We are still waiting for him to reply so that we can arrange to collect his docs and process his application The client has never requested a refund from any of our employees If he would have, the company would have obliged I would like to hear from the client via phone or email and once that occurs, if he requests a refund, it will be given [redacted] CEO
As stated before, SAI has never advertised on the radio But in the end, that has no bearing on this situation We have attempted multiple times to collect the documents needed to submit the client's file We have been working with the client for over year Client has promised to give us the docs needed and then does not follow through
First of all, I reached out to the client and he did not answer and his phone would not give me the option to leave a voicemail I checked the notes on his account and the last correspondence from him was on September 9th, not the date he has given Also, the account manager on his file is a woman, not a man, so there is no record of him asking for a refund As for the request of documents, those are needed to complete the submission on his file He was aware of those documents needed the day he signed his agreement with our firm I would like to speak with the client at his convenience to go over his concerns [redacted] CEO
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowA sales presentation that failed to disclose key conditions of the offerI was withheld terms of the contract services until I paid a couple of payments for the servicesI was not told I need to give power of attorney for my loans until after the fact I was signed up.I was getting hassled for a while to give them wdocuments and power of attorney and I was not willing to give them that when I found out I had toI recently emailed the sales person about terminating my contact with them and everything was smoothThen she said she had to run my request for a refund by her CEO and she would give me an answerShe emailed me back the next day saying my request was deniedI paid close to dollars for services I was never able to receiveI believe it's only right I am refunded what I spentI would like to solve this issue with as little hassle as possible [redacted]
I spoke with [redacted] and discussed her concerns SAI issued a refund of her partial enrollment fee SAI sent an email confirming the cancellation of her file and confirming the refund [redacted] has my contact information and I've offered to advise and assist her with any help she made need in regards to her federal student loans [redacted] , CEO
My name is Alisha ***I went through these people because I wanted to do a forgiveness of debt on my student loanThey stated that I had to pay them $450.00, which this would go towards my student loanI paid them in installments form October until January 2015.I am totally not satisfied with anything that these people have doneThe money did not go towards my student loanThe lady later stated that the money was for a service fee that I didn't know anything aboutThen they changed their numberAfter called Fed loan services about my account, which I didn't know that I had until I tried to create an accountI found out that they people at the student loan institute created an account for me and was not planning on giving me my user ID or passwordShe stated that, that's how she was able to keep track on my accountBut I didn't have access to keep track of my own accountIs that even legal, to create an account for someone without them knowingI was totally upset at the fact that they made an account without my knowledge and was keeping my user ID and password from me I think that these people are a fraud I feel that these people owe me my money in the amount of $ All of the information that they gave to me was a lieI am totally not satisfied with these people at all I hate that I ever worked with these people
SAI took on this client in April of WE made attempts to collect the documents needed to submit her consolidation In June we received an email from the client stating how thankful she was to have SAI working on her behalf At no point did she request a refund and disclose her concerns SAI has made every attempt to perform on the client's behalf and has received no cooperation SAI does not claim to be apart of the Federal Government We are a third party, independent processing firm that handle the submission process for it's clients
I recently put in a complaint against the Student Aid Institute I would like to rescind that complaint against the company I have talked to them and resolved my issue with them myself [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business did not fulfil the agreement that was made Per phone conversation and email correspondence with Student Aid Institute staff member [redacted] , our loans were to be consolidated at a lower monthly payment and all loans qualified for the Public Service Loan Forgiveness program All figures on the amount of the loans being forgiven by their business were drafted based on all loans qualifying in a year forgiveness Per a phone conversation with [redacted] , another staff member at Student Aid Institute, she told us that this spousal consolidation loan was the first time they had ever run into this type of loan and had to research what to do She advised us that she would not be charging us the monthly service fee until she was able to figure out the problem To this date the monthly service fee is not being drafted from our account because [redacted] up to this point had not felt that they had finished the consolidation of the loans After numerous attempts to get information from [redacted] we were finally able to reach [redacted] who advised us the [redacted] had left for a medical issue She also confirmed that they did not know of this type of loan Seems that if you are student loan specialists you maybe would be up to date and aware of all of the possibilities.Because the spousal consolidation loan is not lumped in with all of the other loans and we have to pay that separate we are actually making a higher payment then prior to getting involved with the Student Aid Institute.This response from the business claiming that now the spousal consolidation loan is able to be forgiven is the first time anyone has said anything to us about that years is not years as was advised to us by the staff at Student Aid Institute This loan is also part of ***'s loans so the amount of her loans that is on the document is still not consolidated in full With this information and the fact that they still have not drawn their monthly fee because staff was still trying to figure out the problem, we are requesting full refund of the origination fee and for the Student Aid Institute to cease and desist representing us.I would be happy to provide the Revdex.com with all email correspondence and any phone messages that I can locate from [redacted] , or [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please understand that, SAI did NOT offer to refund any monthly fees at all They ignored tons of my calls and emails once the issue was bought to their attention In fact, the only email response I got from their CEO, stating that they will not be able to issue a refund for me since I still qualify for loan forgiveness and they did succeed in lowering my payment I still have the original email and can forward it to you as proof In addition, I had to go to my bank and asked them to block SAI from their monthly automatic withdrawal since I asked SAI numerous times, over a month period, to deactivate my account once I discovered this faux business I want a full-refund back from SAI This was not what I signed up This is one horrible and repulsive agency, even at this particular moment they would still lie and state that they have tried to offer me a refund yet in reality no such peculiar gesture has ever taking place Regards, [redacted]
Not sure what the client's response is here I've offered to refund more than the months in a different email SAI performed the services it was paid to do and the client received a consolidation and repayment placement I've offered to refund and have asked for the client to confirm that amount, which is far greater than what SAI would be required to do under the agreement the client signed
Hello ***,We have already refunded all of the money that was requested by [redacted] , I can send you a confirmation if neededOn July 30th Ms [redacted] told me that she would remove the complaint herself[redacted] ***Office:(888) [redacted] ext.***Fax:(888) 528-D Clairemont Mesa Blvd #307San Diego, Ca 92117www.studentaidinstitute.org
Revdex.com: I agree with some parts of the reply but a few points are flawedI have attached a screen shot of the person I have been in contact with and his name definitely is ***And I have spoken with him no less than weeks agoI tried to get the point across that I did not want to do business with this company any more but all he would do is pitch more information and tell me I should just go along with the planThere is obviously a breakdown in communication in this business since I was supposedly dealing with a woman advisorThe main reason I would like to cancel services and ask for my refund is that the services pitched to me and the services I have received are different storiesBefore I had paid any money there was no talk of giving you guys power of attorney or access to my w2sI do not wish to talk with anyone else about the situation because I know all they will try and do is talk me into keeping the account openI just wish to receive my full refund and go about paying my loans the regular wayThank you very much for hearing me out Regards, [redacted]
We spoke with the client directly and satisfied her concerns She was refunded and the file was cancelled She said she was going to withdraw her complaint with the Revdex.com and we thought that would remedy the situation Having these types of reports on the Revdex.com site hurts our business The Revdex.com notes that the complaints are satisfied yet they are still attached to our business on the Revdex.com website Our goal in this matter was to have the complaint removed all togetherFrom our understanding only the client has that authority Hopefully, that is what will occur
Hello ***! [redacted] and I resolved the issue and she assured me that she was going to delete the complaint and asked me not to respond to itWhat do I do? [redacted] ***Office:(888) [redacted] ext.***Fax:(888) [redacted] D Clairemont Mesa Blvd #307San Diego, Ca 92117www.studentaidinstitute.org
SAI performed the consolidation and repayment placement it was hired to do Once we found out the client was upset, SAI offered to refund all of the monthly fees the client has paid, even though SAI has performed a re-submission on behalf of the client SAI will still refund the client the monthly fees and will continue to resubmit for the client if needed at no cost
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [To date, I have not received a refund from the Student Aid Institute as stated in their response.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below See email thread disputing Student Aid Institute's (SAI) claim that they fullied their end of our orginal agreementIt's very clear they failed to secure my loan and it took them months to figure out that they could not help meDuring the ***e SAI was trying to gain my business [redacted] was able to secure it out from under them, once that happened SAI had no way of helping me or setting up any program with meThey denied my refund fully aware that they were not able to help me on establish a repayment planMy loans also fell into collections during the ***e I was working with them, so having to set up a rehabilitaion program is partially SAI faultSee email thread below for more details You did not do anything on your end to secure my business with your companyNow you are telling me that you manage loans, which is misleading from all our other correspondence we have hadYour company failed at attempting to secure my loan as originally agreed to, [redacted] achieved what you intended to doConsolidation, which is what I paid for with a guaranteed of service, Establishment of a program or my deposit would be returnedYour company was unsuccessful in this and now you are legally obligated in returning my deposit Your claim to what I hired you to do is false, as stated on your website and in previous emails “We provide federal student loan processing servicesOur team will work with you to find a viable solution to your student loan debtWe will help you identify the most appropriate program based on your unique situation as well as assist you to fill out all the required program paperworkOur job is to help you maximize your savings and ease the burden of the entire process”Your company was not successful processing my loan or setting me up with a program [redacted] | Production Manager [redacted] ***| Shaping Your Image [redacted] ***[redacted] @ [redacted] o: [redacted] From: [redacted] [mailto:***@studentaidinstitute.org] Sent: Thursday, April 16, 10:AM To: [redacted] Subject: RE: Refund ***, We are not loan holders, we are a third-party that helps people manage their loansWe would not have secured your loan with us, we were just helping you get them into good standingWe did everything on our end that you hired us to do [redacted] Office: (888) [redacted] ext[redacted] Fax: (888) [redacted] www.studentaidinstitute.org This e-mail message, including all attachments, is for the sole use of the intended recipient(s) and may contain confidential informationAny unauthorized review, use, disclosure, alteration or distribution is strictly prohibited and may violate state or federal lawIf you are not the intended recipient, please contact the sender by reply e-mail, delete this email and destroy all copies of the messageThank you ---- On Thu, Apr 08:36:- [redacted] < [redacted] > wrote ---- ***, As of Today [redacted] confirmed that they now have my loan within their controlI am requesting my $back due to the fact that your company was not able to secure my loan per your 100% money back guaranteePlease let me know when you are processing my refund [redacted] | Production Manager [redacted] *** [redacted] ***[redacted] @ [redacted] | [redacted] o: [redacted] From: [redacted] [mailto: [redacted] ] Sent: Monday, March 9, 3:PM To: ' [redacted] ***' Subject: RE: Refund ***, When we spoke I did not know my loan had recently been placed in collections by [redacted] When we started discussing [redacted] you said that [redacted] still had my loan and that it was not in collectionsAlso this statement is false: “ [redacted] also informed me that you yourself have started and stopped rehab programs with them in the previous years, and you were fully aware that they were in collections since 2010”I had two loans that were placed into rehab and I satisfied my obligations and they are paid off, I started the program and finished; I never started and stoppedSo being in collections since is a statement, which you should know as well since my loans were with [redacted] prior to contacting you I am requesting my enrollment fee back due to the fact that your company was not able to secure my loanWhen I get out of rehabilitation we can take another look at my options with your companyI am a little confused on why your company thinks it can hold my enrollment fee when you did not secure my loan? 100% guarantee is in effect and that money is better served in my account drawing interest [redacted] *** [redacted] o: [redacted] ext [redacted] From: [redacted] [mailto:***@studentaidinstitute.org] Sent: Monday, March 9, 12:PM To: [redacted] Subject: RE: Refund ***, When a client first calls in, the agent always asks if the loans are in collectionsThis is for many reasons, such as: It is significantly more work (usually 5-months) to get them back in good-standing We tend to charge more because of this reasonIt allows us to know exactly how to approach the file from day one We also always look at [redacted] to verify the loan amount and who the servicer is and there is where we saw that you were still with [redacted] The day you paid the enrollment fee, I submitted your consolidation applicationBecause of this, I did not even think that you would be in collections because a consolidation normally takes 3-months to go through and you told us that your loans were in repayment and not in collectionsNavient themselves stated that the consolidation was still processing and that is where I received the information that I relayed to you As soon as I confirmed (I did not want to act on just the fact that you got a phone call because it could have been a scam and it could have cost you a lot of money if it was not true) that you actually were in collections, I made sure to get you started in the rehab program as quick as I could [redacted] also informed me that you yourself have started and stopped rehab programs with them in the previous years, and you were fully aware that they were in collections since I spoke with my CEO and he stated that if I cannot consolidate your loans after they are out of collections then he will refund your enrollment fee [redacted] Office: (888) [redacted] ext[redacted] Fax: (888) [redacted] http://www.studentaidinstitute.org/?utm_source=email+signature&utm_medium=email&...⇄ This e-mail message, including all attachments, is for the sole use of the intended recipient(s) and may contain confidential informationAny unauthorized review, use, disclosure, alteration or distribution is strictly prohibited and may violate state or federal lawIf you are not the intended recipient, please contact the sender by reply e-mail, delete this email and destroy all copies of the messageThank you ---- On Thu, Mar 07:41:- [redacted] < [redacted] > wrote ---- ***, It took your company over months to figure out where my loan was and the state it was in, I was not even aware that it was in rehabilitation state until [redacted] got involvedYour company had me believing my loan was still in processing and I have documentation showing that you said it was still in processing and things looked greatI will stick with [redacted] during the rehabilitation process, once I am clear of that we can look at other optionsUntil than I am requesting my $back due to the fact that your company was not able to secure my loan [redacted] *** [redacted] o: [redacted] ext [redacted] From: [redacted] [mailto:***@studentaidinstitute.org] Sent: Thursday, March 5, 9:AM To: [redacted] Subject: Refund Hello Mr [redacted] , I was forwarded your email requesting for a refundWe are still able to help you with your loans, we were just never informed by you until recently that you had previously started a rehabilitation programWe spoke with [redacted] for you and sent in your new rehab application to themAs long as you stick with the rehab, your loans will be out of collections in months and your consolidation that we have previously submitted will still get pushed throughWe are definitely helping with you, but unfortunately we need to wait more months until they are out of collections and back with [redacted] [redacted] Office: (888) [redacted] ext[redacted] Fax: (888) [redacted] http://www.studentaidinstitute.org/?utm_source=email+signature&utm_medium=email&...⇄ This e-mail message, including all attachments, is for the sole use of the intended recipient(s) and may contain confidential informationAny unauthorized review, use, disclosure, alteration or distribution is strictly prohibited and may violate state or federal lawIf you are not the intended recipient, please contact the sender by reply e-mail, delete this email and destroy all copies of the messageThank you Regards, [redacted]
This is in regards to complaint # [redacted] we have already cancelled Ms [redacted] 's account and refunded her[redacted] ***
Again, I have reviewed client's file and see that we have requested the documents to submit the consolidation times The client never complied to our request If she would have provided what was needed, her new payment would be and estimated $65, which is far lower than her current payment of $ I spoke with the agent who handled her account and he is one of our most respected agents He has never had a complaint from a client He is most noted for treated his clients with utmost respect they deserve I understand the client is upset and feels that complaining through the Revdex.com is her recourse We have over clients and we have delivered what we promised SAI has issued close to refunds to clients for a multitude of reasons Failure to cooperate with us for months and then making up disparaging statements about an agent is not one of them I would be more than happy to discuss this with the client and see if we can come to an amicable arrangement [redacted] CEO
I have reached out to client by phone and email with no response back Our firm has been waiting on the client to provide the documents needed to submit the application for his consolidation We have attempted multiple times to collect these docs and at no point has the client conveyed any concerns or displeasure with our service I am here to assist him in any matter necessary to remedy the situation We are still waiting for him to reply so that we can arrange to collect his docs and process his application The client has never requested a refund from any of our employees If he would have, the company would have obliged I would like to hear from the client via phone or email and once that occurs, if he requests a refund, it will be given [redacted] CEO
As stated before, SAI has never advertised on the radio But in the end, that has no bearing on this situation We have attempted multiple times to collect the documents needed to submit the client's file We have been working with the client for over year Client has promised to give us the docs needed and then does not follow through
First of all, I reached out to the client and he did not answer and his phone would not give me the option to leave a voicemail I checked the notes on his account and the last correspondence from him was on September 9th, not the date he has given Also, the account manager on his file is a woman, not a man, so there is no record of him asking for a refund As for the request of documents, those are needed to complete the submission on his file He was aware of those documents needed the day he signed his agreement with our firm I would like to speak with the client at his convenience to go over his concerns [redacted] CEO
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowA sales presentation that failed to disclose key conditions of the offerI was withheld terms of the contract services until I paid a couple of payments for the servicesI was not told I need to give power of attorney for my loans until after the fact I was signed up.I was getting hassled for a while to give them wdocuments and power of attorney and I was not willing to give them that when I found out I had toI recently emailed the sales person about terminating my contact with them and everything was smoothThen she said she had to run my request for a refund by her CEO and she would give me an answerShe emailed me back the next day saying my request was deniedI paid close to dollars for services I was never able to receiveI believe it's only right I am refunded what I spentI would like to solve this issue with as little hassle as possible [redacted]
I spoke with [redacted] and discussed her concerns SAI issued a refund of her partial enrollment fee SAI sent an email confirming the cancellation of her file and confirming the refund [redacted] has my contact information and I've offered to advise and assist her with any help she made need in regards to her federal student loans [redacted] , CEO
My name is Alisha ***I went through these people because I wanted to do a forgiveness of debt on my student loanThey stated that I had to pay them $450.00, which this would go towards my student loanI paid them in installments form October until January 2015.I am totally not satisfied with anything that these people have doneThe money did not go towards my student loanThe lady later stated that the money was for a service fee that I didn't know anything aboutThen they changed their numberAfter called Fed loan services about my account, which I didn't know that I had until I tried to create an accountI found out that they people at the student loan institute created an account for me and was not planning on giving me my user ID or passwordShe stated that, that's how she was able to keep track on my accountBut I didn't have access to keep track of my own accountIs that even legal, to create an account for someone without them knowingI was totally upset at the fact that they made an account without my knowledge and was keeping my user ID and password from me I think that these people are a fraud I feel that these people owe me my money in the amount of $ All of the information that they gave to me was a lieI am totally not satisfied with these people at all I hate that I ever worked with these people
SAI took on this client in April of WE made attempts to collect the documents needed to submit her consolidation In June we received an email from the client stating how thankful she was to have SAI working on her behalf At no point did she request a refund and disclose her concerns SAI has made every attempt to perform on the client's behalf and has received no cooperation SAI does not claim to be apart of the Federal Government We are a third party, independent processing firm that handle the submission process for it's clients
I recently put in a complaint against the Student Aid Institute I would like to rescind that complaint against the company I have talked to them and resolved my issue with them myself [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business did not fulfil the agreement that was made Per phone conversation and email correspondence with Student Aid Institute staff member [redacted] , our loans were to be consolidated at a lower monthly payment and all loans qualified for the Public Service Loan Forgiveness program All figures on the amount of the loans being forgiven by their business were drafted based on all loans qualifying in a year forgiveness Per a phone conversation with [redacted] , another staff member at Student Aid Institute, she told us that this spousal consolidation loan was the first time they had ever run into this type of loan and had to research what to do She advised us that she would not be charging us the monthly service fee until she was able to figure out the problem To this date the monthly service fee is not being drafted from our account because [redacted] up to this point had not felt that they had finished the consolidation of the loans After numerous attempts to get information from [redacted] we were finally able to reach [redacted] who advised us the [redacted] had left for a medical issue She also confirmed that they did not know of this type of loan Seems that if you are student loan specialists you maybe would be up to date and aware of all of the possibilities.Because the spousal consolidation loan is not lumped in with all of the other loans and we have to pay that separate we are actually making a higher payment then prior to getting involved with the Student Aid Institute.This response from the business claiming that now the spousal consolidation loan is able to be forgiven is the first time anyone has said anything to us about that years is not years as was advised to us by the staff at Student Aid Institute This loan is also part of ***'s loans so the amount of her loans that is on the document is still not consolidated in full With this information and the fact that they still have not drawn their monthly fee because staff was still trying to figure out the problem, we are requesting full refund of the origination fee and for the Student Aid Institute to cease and desist representing us.I would be happy to provide the Revdex.com with all email correspondence and any phone messages that I can locate from [redacted] , or [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please understand that, SAI did NOT offer to refund any monthly fees at all They ignored tons of my calls and emails once the issue was bought to their attention In fact, the only email response I got from their CEO, stating that they will not be able to issue a refund for me since I still qualify for loan forgiveness and they did succeed in lowering my payment I still have the original email and can forward it to you as proof In addition, I had to go to my bank and asked them to block SAI from their monthly automatic withdrawal since I asked SAI numerous times, over a month period, to deactivate my account once I discovered this faux business I want a full-refund back from SAI This was not what I signed up This is one horrible and repulsive agency, even at this particular moment they would still lie and state that they have tried to offer me a refund yet in reality no such peculiar gesture has ever taking place Regards, [redacted]
Not sure what the client's response is here I've offered to refund more than the months in a different email SAI performed the services it was paid to do and the client received a consolidation and repayment placement I've offered to refund and have asked for the client to confirm that amount, which is far greater than what SAI would be required to do under the agreement the client signed