Student Consolidation Relief LLC

Ms [redacted] states that my firm has contacted her multiple times since January 3, and that my customer service department was rude and unnecessarily blunt in their conduct towards her If that were the case I would whole-heartedly issue an apology and take disciplinary action against any employee who committed such acts immediately, however that is not the case I did personally speak with Ms [redacted] on the morning of February 18, She was immediately on the offensive She claimed, as stated above, that my firm had contacted her multiple times and acted in an unacceptable manner At that point, I explained to her our “Do Not Call List” and its function I told her that if we had called her before, in which I was not 100% on, that the moment she told us to put her on the “Do Not Call List” the representative would put her on the list and our phone system “Would Not Allow” anyone to call that phone number again I was courteous and told her that there were many companies, like my company, that could have called her She did in fact call us back on the day I talked to her That fact alone was her proof that we had called her multiple times since January I told her I would do my research and get to the bottom of itI told her I, personally, would place her on our list and she would not receive another call from my company When, at that point, she threatened me with legal action, I told her she was on our list, thanked her for her time and ended the call Upon ending the call, I, immediately, pulled her phone number and searched our phone system for every call made to Ms [redacted] My phone system reported that my company had called her phone number, ###-###-####, one time on February 19, I have no doubt that Ms [redacted] has been contacted multiple times about her student loans, but in this case she is casting blame at the wrong company Thank you, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] ***

Please notify the company I filed the complaint against that the complaint is resolved and that I am still awaiting my full refund for payments renderedI still have not received a refund from the company and the complaint has been listed as resolved.
Regards,
*** ***%

Mr*** filed this complaint on March 2, 2015. Since that date we have tried to contact him multiple times via his phone number, it is listed as disconnected, and to his email to no avail. I do not have a problem refunding Mr*** the entire amount of his payments
but I would contest his claims about our providing information over the phone, stating we would refund at any point in the process and that we were accredited by the Revdex.com. As to providing statements over the phone, after researching our conversations with Mr*** it is my belief that he heard what he wanted to hear during the conversation or that his recollection of the conversation is incorrect. As for the accreditation from the Revdex.com, you and I both know that we have not been in business long enough to be accredited by the Revdex.com and have never represented ourselves as such. As stated above we have tried to contact him to address his issues and refund his payments but as of today he has not respond to any of our attemptsThank you,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company that I filed the complaint towards never refunded my moneyI only consider the complaint resolved when I receive a full refund
Regards,
*** ***

You can close this complaint, I received the check in the mail yesterday for
my refund, I appreciate you assistance!
Thank you!
[redacted]

We finally were able to contact Mr. [redacted] on March 30, 2015 and expressly indicated to Mr. [redacted] that we would refund his entire service fee when he in fact contacted the Revdex.com and removed this complaint. It was during that conversation that Mr. [redacted] agreed with this approach and said he would contact the Revdex.com and remove the complaint.  We are waiting for that action.  When the complaint is resolved and removed from our record, we will refund everything that has been received from Mr. [redacted]. As stated in earlier correspondence, I never had an issue refunding Mr. [redacted]'s service fee.  I did disagree with the content of his complaint but the bottom line is, if a client does not want our services, then we would prefer not to have them as a client.  
Thank you for your time,
[redacted]%

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted] states that my firm has contacted her multiple times since January 3, 2015 and that my customer service department was rude and unnecessarily blunt in their conduct towards her.  
 
If that were the case I...

would whole-heartedly issue an apology and take disciplinary action against any employee who committed such acts immediately, however that is not the case. 
I did personally speak with Ms. [redacted] on the morning of February 18, 2015.   She was immediately on the offensive.  She claimed, as stated above, that my firm had contacted her multiple times and acted in an unacceptable manner.  
 
At that point, I explained to her our “Do Not Call List” and its function.  I told her that if we had called her before, in which I was not 100% on, that the moment she told us to put her on the “Do Not Call List” the representative would put her on the list and our phone system “Would Not Allow” anyone to call that phone number again. 
I was courteous and told her that there were many companies, like my company, that could have called her.  She did in fact call us back on the day I talked to her.  That fact alone was her proof that we had called her multiple times since January 3.  I told her I would do my research and get to the bottom of it. I told her I, personally, would place her on our list and she would not receive another call from my company.  When, at that point, she threatened me with legal action, I told her she was on our list, thanked her for her time and ended the call. 
Upon ending the call, I, immediately, pulled her phone number and searched our phone system for every call made to Ms. [redacted].  My phone system reported that my company had called her phone number, ###-###-####, one time on February 19, 2015.  
 
I have no doubt that Ms. [redacted] has been contacted multiple times about her student loans, but in this case she is casting blame at the wrong company.
 
Thank you,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I do believe that a representative provided misleading information. I do know what I heard, and am in no way hearing impaired. I have received phone calls from unknown numbers, but am unable to answer due to the nature of my job. At no point in time have I received voice mails or e-mails from this company since my complaint was filed with the Revdex.com. I also tried calling the numbers back multiple times and an automated message answers, proceeded by a disconnection. I will accept the full refund of all payments I provided this company and only after receiving a full refund will I consider the matter resolved.
Regards,
[redacted]
 
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