Student Debt Relief Center, LLC

For starters, I have never received a copy of these terms, the address is incorrect, and that's not my signature. As the recording says "This call/session may be monitored and recorded for record-keeping, training and quality assurance." I think you should listen to your messages of what Chris (ID [redacted]) has told me. If he wouldn't have told me that, I wouldn't have agreeded to the payments. I would have just called at a later time, but you have been avoiding me. After telling Cheyenne about the problem, she told me someone from billing would contact me the next day which would have been  01/15/2016. I've never received the call. I've been calling and leaving messages since; yet, no one has reached out to respond.

To Whom it may concern:
We have completed agreed upon services. Ms. [redacted] contacted us on 11/12/2015 to inquire about her options to lower her student loan payment. After speaking with one of our representatives, she elected to move forward with our services. We CANNOT and DO NOT tell our...

clients that they are not required to make their existing student loan payments while we get everything set up. Please see the last paragraph of our Client Agreement, we have attached the copy that Ms. [redacted] signed, acknowledging that she was responsible to make her existing payments. This client is NOT eligible for a refund, she actually owes us her last payment of $124.25, which we are going to waive since she is apparently not happy with our service.  Thank you, 
Public Relations 
Student Debt Relief Center

Hello,
This customer did in fact receive these documents via E-Mail, completing the signatures electronically. Here are the case entries from our file on the day that they were sent and signed several hours later on 11/23/2015. She would have had to open the E-Mail, verify her identity by answering security questions then complete the signatures. 
Thank you, 
Compliance Department
Student Debt Relief Center LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint because SDRC has not provided information about when my refund will be processed.  For your reference, details of the offer I reviewed appear below.Regards,

For starters, I have never received a copy of these terms, the address is incorrect, and that's not my signature. As the recording says "This call/session may be monitored and recorded for record-keeping, training and quality assurance." I think you should listen to your messages of what Chris (ID [redacted]) has told me. If he wouldn't have told me that, I wouldn't have agreeded to the payments. I would have just called at a later time, but you have been avoiding me. After telling Cheyenne about the problem, she told me someone from billing would contact me the next day which would have been  01/15/2016. I've never received the call. I've been calling and leaving messages since; yet, no one has reached out to respond.

Hello, Thank you for your feedback. We have cancelled this customer's agreement as requested. However, we did in fact obtain verbal authorization to begin the services and withdraw the agreed payments from her checking account. Either way, our customer's satisfaction is our #1 goal,...

therefore was have cancelled her agreement with no questions asked. Thank you, Public Relations Student Debt Relief Center

I feel compelled to say thank you to the folks at SDRC for helping me with my student loans. [redacted] wouldn't give me a clear answer to what my options were and SDRC stepped in and made the process of applying for a consolidation simple! Thank you!

We have contacted this customer and provided a timeline on her refund. Please consider this issue satisfied. 
 
-Student Debt Relief Center LLC

I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We DO NOT have a customer by this name.. We also DO NOT have a salesperson named [redacted]... This is obviously a complaint directed at another company! PLEASE REMOVE ASAP-Student Debt Relief Center, LLC