Student Debt Solvers

Hi [redacted] , Per our last conversation, this serves as my third response to the above referenced complaintOnce again [redacted] is mistaken - we did consolidate her loan pursuant to federal guidelinesHowever, she is correct in her assertion that she did owe her remaining balance to my companyAs stated previously, we forgave the right to collect on monies due and owed to my company in an effort to resolve this complaint amicablyAdditionally, [redacted] apologizes on behalf of anyone who has dealt with my companyYet, she is the first and only complainant out of thousands of clients serviced by my firmI humbly ask you to refer to my previous submissions, along with the current submission, when rectifying this claimIt is our intention that enough evidence has been proffered to close the within claim Thank You, [redacted]

1pt solid # Complaint ID [redacted] Company Name [redacted] Contact First Name [redacted] Contact Last Name [redacted] Title [redacted] Contact Phone Number [redacted] Contact Email Address [redacted] Name of Complainant Customer Service Issues Mediator (If you know) [redacted] My name is [redacted] and I represent student debt solvers [redacted] signed up for our services on Her signed agreement stated that she is enrolling $16,worth of Federal Student Loans for consolidationThe fee that our firm charges for a case like [redacted] ’s is $1, [redacted] has paid $to this point and we have fully completed our dutiesWe have consolidated all of her loans into one monthly payment with one borrower instead of the multiple borrowers that she had prior to seeking our assistanceWe have made numerous attempts to contact [redacted] and those efforts have been unsuccessful [redacted] hasn’t responded to either our phone calls or our letters that are being sent to her homeThe student debt solvers agreement that [redacted] signed states that we are responsible for bringing the debtor to a centralized payment processorIn [redacted] ’s case, that processor is Sallie MaeWe are not responsible concerning [redacted] ’s monthly payment amount to Sallie Mae as that is determined under Federal guidelinesAdditionally, [redacted] ’s Counselors have tried to reach out to her after receiving this complaint and again we have had zero success in reaching herWe feel that we have done everything in our power to remedy [redacted] ’s caseWe are terminating [redacted] ’s file for non communication per terms of our written agreementFurthermore, in the interests of equity in resolving this amicably we are not collecting the last $payment that she owes pursuant to her signed agreementPlease contact me should you need any further information, including her executed agreement Thank You for your consideration, [redacted] *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 My complaint has not been resolved.  My federal student loans were already consolidated under one provider - Great Lakes Borrower Services.  All Student Debt Solvers did was transfer the loans to a new provider.  Thank goodness I was mistrusting enough to delay the sending of my final payment.  If this company was reputable, the fees I did pay would be refunded.  I have admitted to only one thing, my ignorance and stupidity for sending money to Student Debt Solvers for no services rendered.  I also am wondering why there is so much turn over in this company.? I dealt with at least two employees who are no longer working there.  I also wonder why the numerous telephone numbers I was given became no longer working numbers?  Finally, I wonder why I could not get a response to my complaint until the Revdex.com became involved?   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
[redacted] states in his response that I have been contacted numerous times and also by counselors.  I have never once received any responses to my emails or telephone calls until I filed a complaint with the Revdex.com.  I have never received any response in the mail.  Those statements in his response are completely false.  In my original complaint I stated I had questions that I needed answering.  I have never been given the courtesy of a return response.  I received a voice mail after I filed a complaint with the Revdex.com from Barry.  I returned the call and left a voice message.  I received no return phone call until by fourth try (February **) during which [redacted] answered the phone.  He said he was going into a meeting and gave me a time to contact him at a later date.  I continue to question the business practices of Student Debt Solvers, their credibility, and especially their negligible customer service.
 
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],
 
Per our last conversation, this serves as my third response to the above referenced complaint. Once again [redacted] is mistaken - we did consolidate her loan pursuant to federal guidelines. However, she is correct in her assertion that she did owe her remaining balance to my company. As stated previously, we forgave the right to collect on monies due and owed to my company in an effort to resolve this complaint amicably. Additionally, [redacted] apologizes on behalf of anyone who has dealt with my company. Yet, she is the first and only complainant out of thousands of clients serviced by my firm. I humbly ask you to refer to my previous submissions, along with the current submission, when rectifying this claim. It is our intention that enough evidence has been proffered to close the within claim. 
 
 
 
Thank You,
[redacted]

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Complaint ID *


[redacted]


Company Name *


[redacted]


Contact First Name *


[redacted]


Contact Last Name *


[redacted]


Title *


[redacted]


Contact Phone Number *


[redacted]


Contact Email Address *


[redacted]


Name of Complainant


Customer Service Issues


Mediator (If you know)


[redacted]


[redacted]


My name is [redacted] and I represent student debt solvers. [redacted] signed up for our services on 3/**/2013. Her signed agreement stated that she is enrolling $16,938.00 worth of Federal Student Loans for consolidation. The fee that our firm charges for a case like [redacted]’s is $1,000.00. [redacted] has paid $660.00 to this point and we have fully completed our duties. We have consolidated all of her loans into one monthly payment with one borrower instead of the multiple borrowers that she had prior to seeking our assistance. We have made numerous attempts to contact [redacted] and those efforts have been unsuccessful. [redacted] hasn’t responded to either our phone calls or our letters that are being sent to her home. The student debt solvers agreement that [redacted] signed states that we are responsible for bringing the debtor to a centralized payment processor. In [redacted]’s case, that processor is Sallie Mae. We are not responsible concerning [redacted]’s monthly payment amount to Sallie Mae as that is determined under Federal guidelines. Additionally, [redacted]’s Counselors have tried to reach out to her after receiving this complaint and again we have had zero success in reaching her. We feel that we have done everything in our power to remedy [redacted]’s case. We are terminating [redacted]’s file for non communication per terms of our written agreement. Furthermore, in the interests of equity in resolving this amicably we are not collecting the last $340.00 payment that she owes pursuant to her signed agreement. Please contact me should you need any further information, including her executed agreement.
Thank You for your consideration,
[redacted]


*