Student Debt Union

HELLO MS [redacted] ***, I am very sorry to hear that you feel mistreated by SDUI have looked thru your file to find that your payments where reduced as per your contactI also find that you made the payments that you agreed toYou were asked to make a payment that you were late on and that is the only matter that was notedAs we seek to preform at the highest standards for our clientsI would be more than happy to give you a refund if you can supply any proof that you over paid per the terms of your agreement

Ms***,
Your refund of USD was sent via Us Postal Service Tracking number ***Notice was left at your residence ( You were not there to sign )Please pick up at postal serviceWe
apologize for the DelayAs a Company we try are very best to keep our
clients pleased with the service they receive from Student Debt UnionAs a Company we fell short of that goal on your request for dollar refundWe have made the needed changes to make sure this will not happen againIf we can be of any assistance in the future to you do not hesitate to contact Student Debt Union at no
cost to you

Good Day Ms***, We at SDU are truly sorry that you feel poorly about your treatment that you receivedBelow I have copy some information I need clarity on as we did not receive your payment but you were placed into your repayment plan and you did not make payments as instructed please
see belowDear Ms***, I am sorry to hear thatAccountings just confirmed that we have not receive your paymentPlease do make your payment as soon as possible, although we totally understand your situation, we are in July 15th It has been over a monthSo, we will only be postponing July’s payment for next monthIf you have any other question, please let me knowVery respectfully, *** *** From: *** *** [mailto:***.com] Sent: Friday, July 15, 3:AM To: *** *** Subject: Fwd: Student loan Sent from my iPhone Begin forwarded message: From: *** *** Date: July 8, at 12:40:AM CDT To: ***g Subject: Student loan Hi *** Question did u receive my student loan money for June? My bank acct got hacked at some point in June and I'm still trying to sort things outPlease let me know! Thanks, *** J ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company only sent one email showing I was late on a payment which I did payI have paid months in fullI have bank statements to prove itThey are not a legit companyThey said if I paid the 120$ a month for months I would be enrolled into a student loan forgiveness programI did make all the payments and they never enrolled me which put my student loan account in defaultHurting my credit scoreWhen calling for several months with no response from either of themI ended up contactin* *** *** *** and they said that this company did nothingSo I had to pay yet againI just want my money backPlain and simpleI will also make sure anyone I know will not use this companyI tried reaching out again to this company today and they were rude and *** *** hung up on meI have a lawyer I have contacted and provided him with my bank statements.
Regards,
*** ***

HELLO MS. [redacted], I am very sorry to hear that you feel mistreated by SDU. I have looked thru your file to find that your payments where reduced as per your contact. I also find that you made the payments that you agreed to. You were asked to make a payment that you were late on ...

and that is the only matter that was noted. As we seek to preform at the highest standards for our clients. I would be more than happy to give you a refund if you can supply any proof that you over paid per the terms of your agreement.

Mrs. [redacted] you will revive a refund is the next 30 days please let the Revdex.com know that you have the refund when it arrives.   Thank You

Ms. [redacted],Your refund of 100.00 USD was sent via Us Postal Service Tracking number [redacted]. Notice was left at your residence ( You were not there to sign ). Please pick up at postal service. We apologize for the Delay. As a Company we try are very best to keep our clients pleased...

with the service they receive from Student Debt Union. As a Company we fell short of that goal on your request for 100.00 dollar refund. We have made the needed changes to make sure this will not happen again. If we can be of any assistance in the future to you do not hesitate to contact Student Debt Union at no cost to you.