Student Financial Help Center

Student Financial Help Center has multiple advertising practices that are clearly clarified to each potential inquirerStudent Financial Help Center does not promise or guarantee every advertisement applies to every inquirer or potential clientStudent Financial Help Center does not solicit to clients without the clients prior consentThe complainant above did inquire about receiving more information about receiving help with his or hers student loans on 11/09/Student Financial Help Center has record that the client requested to be placed on the DO NOT CALL list and Student Financial Help Center has complied to the above complainant request and has not solicited the client since the request was made on 11/10/Student Financial Help Center only advertises facts and findings that are true and not to be deceptive to its potential inquirersStudent Financial Help Center goes through a qualification process to determine if the client is eligible for 'loan forgiveness, which is all based on the inquirers qualifications

In response to the clients complain Student Financial Help Center will like to inform the client that she is completed per our records and enrolled in the correct repayment plan and confirmed on a recording line in reference to her enrollmentThe client initially wished to cancel her services dated on 07/13/But, than after re-enrolled with our services on 07/27/into the correct repayment plan based on her employment statusIn reference to the accruing interest statement by the clientEveryone of Student Financial Help Centers client's go through a verification process were it is clearly stated to that client that interest will still be accruing regardless of what program she gets enrolled into unless she was applying to get her loan completely discharged which accruing interest will not be a factorFurthermore, Student Financial Help Center will like to inform the client that regardless of the misunderstanding Student Financial Help Center will be issuing the client a full refund for any inconvenience this may have caused and as reminder to the client ALL federal student loans accrue interestIf the client has any further questions or concern please call us 888-366-Thank you

In response to the clients compliantStudent Financial Help Center has never received a Notice of Cancellation from the client nor by mail, email, or faxFurthermore, Student Financial Help Center has completed the services per the signed client services agreement dated on 06/01/and submitted her documentation on 06/24/per no notification received from the client stating she would like to cancel her services as outlined on the agreements terms and conditionsAs well, per the clients statement Student Financial Help Center completes a compliance recording to confirm all details and awareness of the fee associated for our servicesAfter review, Student Financial Help Center has came to learn that the client on her own recognizance cancelled the documentation and services provided to her by Student Financial Help Center with her assigned servicing companyPer the signed client services agreement Student Financial Help Center has issued a FULL refund to the client dated on 08/02/per the clients actionsLastly, Student Financial Help Center has the almost respect for every client to provide them with the best customer service and provide every client with a current status update as requestedStudent Financial Help Center does not have control or is responsible for other parties procedures or information to provide to the client

Student Financial Help Center would first like to apologize to the client for any misunderstanding or miscommunication she may have received throughout her processAfter review, the client was enrolled into rehabilitation enrollment that would help her rehabilitate to her loans, hence her loans are what to be considered defaulted and unresolved for non payment for more than monthsStudent Financial Help Center has successfully submitted documents on the clients per the agree upon agreement to the clients assigned collection company and have discussed with the client the following steps to fully complete the submission on the clients behalfUnfortunately, Student Financial Help Center does not have control of the collection company procedures or policies and only can relay certain aspects that need to be address to the client, for example a physical signature which is required rather than an electronic oneThe clients request to help her with her garnishment is not part of our client service agreement, as per her initial enrollmentBut, Student Financial Help Center as a courtesy will be happy to assist the client with her garnishment and help her get through the process as quickly as possibleWe do ask of the client to contact us asap so we can further discuss her account and handle this matter accordinglyWe hope this resolves the clients concerns and allows us to continue working hard on her file as we have been for the past yrIf client does not wish to continue at this point Student Financial Help Center will be glad to honor the client service agreement and issue a FULL refund at the clients request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't agree with the information that was provided by this businessThe business stated in the information that they tried to contact me on several occasions which iis not correctThey only contacted me if I called and left message as to why I my loan was still not taken care of the days would have been ending in SeptemberAt no time did did this company call to verify information with me or with Navient or that more information was needed to complete the transactionI called to discontinue my agreement with EA as this company did not fulfill the obligations promisedI had no ideas as to what was needed. have an answering machine and caller id no never once did I receive infor from this companyIt was only after I called hem did they call and tell me they were working on it but again never once did they call Navient for infor.I would like the opportunity to lower my payments and not time was the full balance to be waivedIt was after a time period they would remove 20k of my loanBut I think with the trouble that I have had I would like the opportunity to lower thy payments but with no fee to do so if possible
Regards,
*** ***

In response to the claim issued by the clientIt seems there was missing information per the clients servicing company hence causing the denial of the new repayment program quoted to the clientUnfortunately we have no control of what the servicing company procedures or way of communication with
the borrower to notify them that there is missing information in order for us to assist the client and make sure they get the service they enrolled intoReceived documents signed from the client on 06/06/we successfully submitted to the clients servicing company as we have done to numerous of clients without any problem or delayWe are currently reviewing the clients file and awaiting for the clients corporation to access the clients student aid file to confirm the denial of the servicesFurthermore, regardless of the outcome we will be glad to refund the client for the payments she has paid and will cancel the agreement with her finance company leaving the client with no service fee even if services were partially providedWe apologize to the client and hope to resolve this matter as soon as possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this information does not resolve my complaint. For your reference, I have clarified the complaintThe heart of the problem is that their advertising is based on the claim that *** of *** is under investigation and that student loans taken out to attend *** of *** may be forgiven. I clicked on the ad and an info box asked me to fill out information to find out if I qualified for forgiveness of my *** of *** loans. I did not ask for information on general loan forgiveness, loan consolidation or refinancing. The email sent to me contained no information about *** of *** and I could not find any information about it on their website. They collected my data under pretensesThe rest of their response is true. They emailed me and I emailed back and requested that they not contact me again
Regards,
*** ***

In Response to the claim or complaint issued by the clientStudent Financial Help Center stands by its services and agreements signed by the client on her enrollment date on 05/31/Before completing the enrollment the client goes thru a verification process to confirm their enrollment, hence
Student Financial Help Center informs the client that the call will be recorded for quality assurance and training purposesStudent Financial Help Center confirms with the client that the process for her enrollment can take up to 90-days if not more to completeStudent Financial Help Center also advises its clients to always send in any notifications in regards to their student loans to confirm everything in reference to their enrollment is going correct and accuratelyStudent Financial Help Center has not received any document from the client other than the requested documents sent from Student Financial Help Center to complete her initial enrollment which were successfully submitted on 06/02/Student Financial Help Center tried to contact the client on 09/16/to confirm if she had received any notice to confirm the status of her enrollment and Student Financial Help Center was unable to provide the client with a message hence the client was not availableFurthermore, the client requested to cancel the service the same day and was mentioned that per our agreement we must await the determination of the submissionAfter multiple attempts to talk to the client and reason with her to help her resolve the issue the client neglected to provide Student Financial Help Center with the proper information needed to review and correct her issue if any had arisenUnfortunately, hence the client refused to provide Student Financial Help Center with the proper information the client will be responsible for the outcome of her decisionsStudent Financial Help Center has agreed to cancel her enrollment on 11/30/per client negligenceClient will no longer be charged from EA a third party finance company from whom helped the client with her service fee by providing low monthly payments to assist her for the following years to help alleviate with her student loan debtFinally, student was enrolled in a loan forgiveness program not a complete discharge serviceStudent Financial Help Center is not responsible for the interpretation of a potential clients opinion of it advertisement as the clarity of our services is provided to every client from the initial conversation confirming their inquiries

I receive to phone calls a day even after I have been told on different occasions that my name would be taken off their listThis last call I spoke to a supervisor named Joe...would not give last nameHe assured me that my name is now off their list

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this information does not resolve my complaint. For your reference, I have clarified the complaint.The heart of the problem is that their advertising is based on the claim that *** of *** is under investigation and that student loans taken out to attend *** of *** may be forgiven. I clicked on the ad and an info box asked me to fill out information to find out if I qualified for forgiveness of my *** of *** loans. I did not ask for information on general loan forgiveness, loan consolidation or refinancing. The email sent to me contained no information about *** of *** and I could not find any information about it on their website. They collected my data under pretenses.The rest of their response is true. They emailed me and I emailed back and requested that they not contact me again
Regards,
*** ***

After reviewing the complaint Student Financial Help Center stands by its initial response and outcome. Student Financial Help Center has agreed to cancel the account and the client will not be responsible for the EA service fee per cancellation of her enrollment. Student Financial Help Center has tried numerous times in assisting the client which may have lead to the desired request of providing a service for a lesser fee per the clients misunderstanding and from approval of Student Financial Help Center management, but after refusal from the client Student Financial Help Center will no longer be responsible for the clients actions or decisions in not allowing Student Financial Help Center to assist her with her student loans outside of her initial enrollment. IF the client has any more questions or concerns she is more than welcome to call [redacted] to assist her.

In response to the complaint issued by the client. We honor every client and adhere to the client service agreement from which they sign upon enrollment with SFHC. The client was successfully enrolled and submitted per the signed agreement dated on 10/12/2016. The client was informed multiple times...

that we are a third party, that her service fee will not be applied towards her loan balance and most of all that we will complete the service per her agreement. SFHC does NOT promise or guarantee work outside the client service agreement. Furthermore after review the client neglected to mention that she was contacted by SFHC to complete her enrollment as agreed upon. SHFC is aware of the clients contact with her servicing company and we understand that some clients might not fully understand the entire process therefore elected to cancel per tactics used by her servicing company. SFHC works on the clients behalf and not in the servicing company's interest as SFHC has no interest in collecting profits from interest accrued from the clients student loans.  Student Financial Help Center has issued the refund to the client for the amount of $266.33 to the client on 01/16/2017 to the account on file. If the client has any further questions and needs more clarification the client is more than welcome to call us at [redacted] to help answer her concerns.

Claimed to be a Government Program with a short window of time to Erase Student Loans. Called to qualify, and they are just another Debt Collection negotiator. They did tell me that if I pay them 300.00 something dollars they would take my wages out of debt collection, and in 300 months be paid off or forgiven by the US government. Sounds to me like a lawyer office filing paper work on my behalf to keep me out of collections. However I cant afford even that. If I could I'm not sure if what they claim is true or not. If it is than for most people it would be worth it. If not than it's a scam. My instinct tells me that they are legit in the terms that they will file the correct paperwork for a charge. However a really good company not for profit would just send you the links necessary for you to file the paperwork for Student loan forgiveness instead of charging you to do it themselves. So for me this isn't a good deal. For someone with a little money it could be great? They will ask for your bank account info to set up payments to pay them.

Student Financial Help Center has multiple advertising practices that are clearly clarified to each potential inquirer. Student Financial Help Center does not promise or guarantee every advertisement applies to every inquirer or potential client. Student Financial Help Center does not solicit to...

clients without the clients prior consent. The complainant above did inquire about receiving more information about receiving help with his or hers student loans on 11/09/2016. Student Financial Help Center has record that the client requested to be placed on the DO NOT CALL list and Student Financial Help Center has complied to the above complainant request and has not solicited the client since the request was made on 11/10/2016. Student Financial Help Center only advertises facts and findings that are true and not to be deceptive to its potential inquirers. Student Financial Help Center goes through a qualification process to determine if the client is eligible for 'loan forgiveness, which is all based on the inquirers qualifications.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't agree with the information that was provided by this business. The business stated in the information that they tried to contact me on several occasions which iis not correct. They only contacted me if I called and left message as to why I my loan was still not taken care of . the 120 days would have been ending in September. At no time did did this company call to verify information with me or with Navient or that more information was needed to complete the transaction. I called to discontinue my agreement with EA as this company did not fulfill the obligations promised. I had no ideas as to what was needed.  have an answering machine and caller id no never once did I receive infor from this company. It was only after I called hem did they call and tell me they were working on it but again never once did they call Navient for infor.
I would like the opportunity to lower my payments and not time was the full balance to be waived. It was after a time period they would remove 20k of my loan. But I think with the trouble that I have had I would like the opportunity to lower thy payments but with no fee to do so if possible.
Regards,
[redacted]

Student financial help center was great. I had a complex situation and their staff made it easy!

In response to the clients compliant. Student Financial Help Center has never received a Notice of Cancellation from the client nor by mail, email, or fax. Furthermore, Student Financial Help Center has completed the services per the signed client services agreement dated on 06/01/2016 and submitted...

her documentation on 06/24/2016 per no notification received from the client stating she would like to cancel her services as outlined on the agreements terms and conditions. As well, per the clients statement Student Financial Help Center completes a compliance recording to confirm all details and awareness of the fee associated for our services. After review, Student Financial Help Center has came to learn that the client on her own recognizance cancelled the documentation and services provided to her by Student Financial Help Center with her assigned servicing company. Per the signed client services agreement Student Financial Help Center has issued a FULL refund to the client dated on 08/02/2016 per the clients actions. Lastly, Student Financial Help Center has the almost respect for every client to provide them with the best customer service and provide every client with a current status update as requested. Student Financial Help Center does not have control or is responsible for other parties procedures or information to provide to the client.

In response to the clients complain Student Financial Help Center will like to inform the client that she is completed per our records and enrolled in the correct repayment plan and confirmed on a recording line in reference to her enrollment. The client initially wished to cancel her services dated...

on 07/13/2016. But, than after re-enrolled with our services on 07/27/2017 into the correct repayment plan based on her employment status. In reference to the accruing interest statement by the client. Everyone of Student Financial Help Centers client's go through a verification process were it is clearly stated to that client that interest will still be accruing regardless of what program she gets enrolled into unless she was applying to get her loan completely discharged which accruing interest will not be a factor. Furthermore, Student Financial Help Center will like to inform the client that regardless of the misunderstanding Student Financial Help Center will be issuing the client a full refund for any inconvenience this may have caused and as reminder to the client ALL federal student loans accrue interest. If the client has any further questions or concern please call us 888-366-6921. Thank you.

Student Financial Help Center would first like to apologize to the client for any misunderstanding or miscommunication she may have received throughout her process. After review, the client was enrolled into rehabilitation enrollment that would help her rehabilitate to her loans, hence her loans are...

what to be considered defaulted and unresolved for non payment for more than 9 months. Student Financial Help Center has successfully submitted documents on the clients per the agree upon agreement to the clients assigned collection company and have discussed with the client the following steps to fully complete the submission on the clients behalf. Unfortunately, Student Financial Help Center does not have control of the collection company procedures or policies and only can relay certain aspects that need to be address to the client, for example a physical signature which is required rather than an electronic one. The clients request to help her with her garnishment is not part of our client service agreement, as per her initial enrollment. But, Student Financial Help Center as a courtesy will be happy to assist the client with her garnishment and help her get through the process as quickly as possible. We do ask of the client to contact us asap so we can further discuss her account and handle this matter accordingly. We hope this resolves the clients concerns and allows us to continue working hard on her file as we have been for the past yr. If client does not wish to continue at this point Student Financial Help Center will be glad to honor the client service agreement and issue a FULL refund at the clients request.