We reviewed the complaint and based on our records, we have been able to verify any said correspondence. The member and I communicated via text message. Upon receiving a cancellation inquiry, I offered several alternative packages to accommodate and never received a response nor confirmation of...
cancellation. The text message mentioned in the complaint, has been saved and we never received a response from the member. Per section 4 of the registration contract, HIIT Fitness must receive a 30 day written notification delivered in person or delivered via certified mail. If the member can provide either method of correspondence, HIIT Fitness will happily provide a refund. We received a Revdex.com complaint on Monday 9/26 at 10am and have cancelled the members contract effective immediately and we waived the final 30 day payment due per contract.
We reviewed the complaint and based on our records, we have been able to verify any said correspondence. The member and I communicated via text message. Upon receiving a cancellation inquiry, I offered several alternative packages to accommodate and never received a response nor confirmation of...
cancellation. The text message mentioned in the complaint, has been saved and we never received a response from the member. Per section 4 of the registration contract, HIIT Fitness must receive a 30 day written notification delivered in person or delivered via certified mail. If the member can provide either method of correspondence, HIIT Fitness will happily provide a refund. We received a Revdex.com complaint on Monday 9/26 at 10am and have cancelled the members contract effective immediately and we waived the final 30 day payment due per contract.