Student Loan Relief Advisors

To Account Rep for Student Loan Relief Advisors: The client asked for a refund saying we did not do any work on her file or get the job done that was originally told to her would be Below is our log from the CRM we use, which captures all interactions between us and the client file Every time work is done, it is notated in the log This clearly shows an enormous amount of work that was done in efforts to help this client, so please remove the complaint from our site as you can see it is not valid as due a refund, thanksDateUserCategoryMessage5/21/3:35:PM***[email protected] returned callshe didn't really let me tell her the reasons why she was denied the refundshe asked me a question then cut me off saying it didn't matter what we said, she was going to complain to the Revdex.com anyway, hung upemailed CL5/21/2:13:PM***[email protected] CL regarding refund request (denied)LVM and emailed5/20/3:00:PM [redacted] [email protected] to client Dear [redacted] , I would be more than happy to forward your request to the accounting departmentAs per your contract your file will be reviewed for the amount of work completedOnce this is done a determination will be emailed to the address that we have on filePlease keep in mind that we were on the last steps of your enrollmentThe entire refund review can take upwards to business daysYou will hear from someone shortlyBest regards5/20/2:59:PM [redacted] [email protected] from client Messages left...I'd like my money back please [redacted] Sent from my iPhone5/18/11:07:AM [redacted] [email protected] changed to Canceled5/18/11:07:AMSYSTEMStatusAccounting changed to Canceled - Refund Complete5/18/11:07:AMSYSTEMStatusSales changed to Trash5/18/11:07:AM [redacted] [email protected] changed to Canceled - No Refund5/18/11:07:AM [redacted] [email protected] to accounting ***, This client is not due a refundShe was non responsive for over a weekShe signed on for a rehab without letting us know that she had already completed the program onceI would have been able to stop her garnishment if she would have contacted me back when I had called herDue to her non responsiveness, client must pay her collector’s a payment plan for $a month for month, then the garnishment would stopAt that point she would need to complete a [redacted] D [redacted] consolidation to get her loans outta defaultNO REFUNDI spent way too much on the phone for her and she breeched her contract by not telling me she had been in a rehab beforeBest regards5/18/11:02:AM [redacted] [email protected] from client I'm sticking with college assistSent from my iPhone5/18/8:48:AM [redacted] [email protected] to client Dear [redacted] , Our representatives know that you have completed the rehabilitation program that you do not qualify for it againNo we cannot stop the garnishmentThe only thing we can do at this point is set you up on a $a month payment with the collection agencyAfter consecutive payments of $we can stop the garnishmentAt this point we can proceed with a [redacted] D ConsolidationBest regards5/18/8:48:AM [redacted] [email protected] from client What? Above the garnishment? What does that mean really? The gentleman I spoke with initially was aware of past attemptsCan I have my dollars back? Sent from my iPhone5/14/9:47:AM [redacted] [email protected] to client [redacted] , Your collectors called meThey will no longer stop the garnishmentI was told that in order to stop the garnishment you will need to make five consecutive payments to them above the garnishmentPlease note that you did not disclose to me that you have had already gone through the rehabilitation process onceYou get one chance at this programYou only have one option now, and the first step is to stop the garnishmentPlease advise Best regards5/14/9:46:AM [redacted] [email protected] from client I work hoursThursdayandFriday..off weekend but you're probably unavailable then...next day off isWednesdaySent from my iPhone5/13/3:39:PM [redacted] [email protected] to client Dear [redacted] , I had attempted to call you in order to go over your optionsPlease let me know when a good time to discuss your loans would beRegards, Student Loan Relief Advisors [redacted] SProcessor Office:800- [redacted] ext [redacted] Direct:949- [redacted] Email: [redacted] [email protected]://studentloanreliefadvisors.org/5/13/3:38:PM [redacted] [email protected] called meShe stated that she has not heard back from the clientNor have IShe now states she can no longer stop the garnishment due to the fact that the client is non responsiveClient will need to make five payments on top of the garnishment of 15% $on top of the garnishment for five months is the minpayment allowableAt that point client will be allowed to participate in the [redacted] D [redacted] Consolidation5/12/11:36:AM [redacted] [email protected] for clientNeed her to pick her option in order to move fwd5/7/4:53:PM [redacted] [email protected] college assist but they had been closedSet reminder fortomorrowCalled TSI and was told they still had not received the faxResent documents to [redacted] He confirmed that he had received the information [redacted] told me that the client has already gone through her only rehabilitationHe c ...5/7/4:08:PM [redacted] [email protected] set for [redacted] at 5/8/4:30:PM PST : Call College assist to make sure they received the 3rd party authorization form5/7/1:50:PM [redacted] [email protected] set for [redacted] at 5/7/4:00:PM PST : Appointment5/7/1:49:PM [redacted] [email protected] College Assist to follow up on the fax that I had sentI was told by [redacted] that the only document to be sent to them would be the third party disclosure but that was itShe states the rest of the information gets sent to TSI phone[redacted] [redacted] told me that they did not receive my previous fax howeverCalled TSI and spoke to [redacted] at ext ***She gave me the fax number8772835725.Faxed rehab packet to her and will be following up with both companies before I leave5/6/11:54:AM [redacted] [email protected] set for [redacted] at 5/7/12:00:PM PST : Appointment5/6/11:54:AM [redacted] [email protected] to client [redacted] , I contacted your debt management company as per their advice this morningThey stated that they did not receive the full fax that I had sent to themShe asked that I resend it and follow up in the morningBest regards5/6/11:54:AM [redacted] [email protected] from client Any news?5/6/11:52:AM [redacted] [email protected] debt management company on behalf of clientThey state that they had not received her informationRefaxed it to[redacted] 5/6/11:24:AM [redacted] [email protected] General: [redacted] Rehab Docs.pdf5/6/11:24:AM [redacted] [email protected][redacted] 5/3/2:21:PM [redacted] [email protected] to client [redacted] , I do apologize, did you send them this completed form? There is nothing I can do at this point in order to stop any garnishmentsThe only thing I can do is get you into the rehabilitation program as quickly as possible and try to get your payments as low as possibleWhen I call your collectors on the 4th for our phone call conference I will see if there are any other options for youBest regards5/3/2:20:PM [redacted] [email protected] from client I completed everything as fast as I could5/1/11:47:AM [redacted] [email protected] to client [redacted] , Had you sent in the form they had requested? I cannot fill this out for you but it appears that the letter reads it had to be done on or before the27th of AprilWe received the letter from you on the29th of AprilAny action taken against your wages at this point cannot be stopped until you are enrolled into the rehabilitation program and that is what we are in the process of completing for youBest regards5/1/11:46:AM [redacted] [email protected] from client I'm just worried because my payroll closesMondayI get paidFriday5/1/9:10:AM [redacted] [email protected] set for [redacted] at 5/4/9:30:AM PST : F/U with collectors to make sure they received faxed documents5/1/9:09:AM [redacted] [email protected] changed to Day Follow Up5/1/9:09:AM [redacted] [email protected] changed to Rehab Agency Contacted5/1/9:09:AM [redacted] [email protected] changed to Rehab Docs In5/1/9:09:AM [redacted] [email protected] changed to Rehab Docs Out5/1/9:08:AM [redacted] [email protected] to client [redacted] , I touched based with your collector this morning and faxed them your paperworkI will let you know an updateon MondayIf they attempt to call and or collect from you please disregard the callsIf you have any questions or concerns feel free to call me or email me back directly using the information in the footer of this emailHave a nice weekendRegards, Student Loan Relief Advisors [redacted] SProcessor Office:800- [redacted] ext ***Direct:949- [redacted] Email: [redacted] [email protected]://studentloanreliefadvisors.org/5/1/9:08:AM [redacted] [email protected] started at Needs Rehab5/1/9:06:AM [redacted] [email protected] client's rehab documents into collection agencySetting F/U reminder forMonday5/1/9:02:AM [redacted] [email protected] debt management company and got fax number to send client's information to[redacted] Attention Borrower services5/1/8:59:AM [redacted] [email protected] Nelnet, client's loans had defaulted back in Two in and one in College assist -[redacted] around $250014/30/3:01:PM [redacted] [email protected] General: [redacted] .pdf4/29/2:47:[email protected] rec'd from client, containing letter from collection agency,threatening to garnish her wages, tax return and paystubEmailed client letting her know we also need a Rehab Package completed in order for the collection agency to communicate with us.4/29/2:37:[email protected] General: Paystub - [redacted] pdf4/29/2:37:[email protected] Tax Form: Tax Return - [redacted] pdf4/29/2:36:[email protected] General: Collection Letter from Transworld Systems - [redacted] pdf4/29/7:58:[email protected] [redacted] also states she rec'd a letter from the collection agency, threatened to garnish her wages, advised her to fax it to me along with the 1st two pages of her tax return asap.4/29/7:54:[email protected] changed to Welcome Call Complete4/29/7:54:[email protected] [redacted] transfrd in to complete her WC.4/24/4:51:PM***[email protected] changed to 100% Payments Received4/23/10:34:AM***[email protected] changed to New File to Process4/23/10:34:AM***[email protected] from deleted status: Welcome Call Attempted4/14/9:26:[email protected] CL LM RE: SCHED WCALSO SNT EMAIL.4/11/6:17:AMDraftStatusTaskSettlement ProposalPayment #status changed to Cleared.4/10/6:17:AMDraftStatusTaskSystemDRAFT Payment Plan has completed4/10/4:08:AMSYSTEMSystemPayment #Approved for $( [redacted] )4/4/6:16:AMDraftStatusTaskSettlement ProposalPayment #status changed to Cleared.4/3/4:07:AMSYSTEMSystemPayment #Approved for $(060716)4/1/4:27:PM***[email protected] changed to Welcome Call Attempted4/1/4:27:PM***[email protected]/1/15-WC ATMPTD; LM AND SENT EMAIL TO CLIENT RE WC3/31/6:36:PM***[email protected] changed to Ready For Welcome Call3/31/6:36:PM***[email protected] WELCOME LETTER SENT TO CLIENT3/31/6:33:PM***[email protected] IS FEEL CONSOLIDATED LOAN- CONSOLIDATE IN DF3/28/6:16:AMDraftStatusTaskSettlement ProposalPayment #status changed to Cleared.3/27/4:08:AMSYSTEMSystemPayment #Approved for $(060805)3/26/12:16:PM***[email protected] started at Process Payments3/26/12:16:PM***[email protected] payment plan activated.3/26/12:16:PM***[email protected] to [redacted] as Accounting3/26/12:16:PM***[email protected] to [redacted] as Processing3/26/11:56:AM***[email protected] sent: Welcome to SLRAdvisors!3/26/11:56:AM***[email protected] started at New File to Process3/26/11:56:AM***[email protected] [redacted] is entering into the ICR programShe currently in Default but has had nothing garnished in the past.3/26/11:56:AM***[email protected]: New Client For Processing3/26/11:49:AMSYSTEMStatusSales changed to Contract Received3/26/11:46:AM***[email protected] Form: SLRAdvisors CFA V_3.5.153/26/11:46:AMSYSTEMStatusDoE Interface changed to Idle3/26/11:37:AM***[email protected] Interface changed to Calculate Quote3/26/11:37:AMSYSTEMGeneralEmail sent: Student Loans Retrieved: [redacted] File # [redacted] 3/26/11:37:AMSYSTEMStatusDoE Interface changed to DoE Loan Capture Complete3/26/11:37:AMSYSTEMSystemStudent loan details captured from Department of Education.3/26/11:36:AM***[email protected] Interface changed to *Import Student Loans3/26/11:32:AMSYSTEMStatusDoE Interface changed to Idle3/26/11:21:AM***[email protected] Interface changed to Calculate Quote3/26/11:21:AMSYSTEMGeneralEmail sent: Student Loans Retrieved: [redacted] File # [redacted] 3/26/11:21:AMSYSTEMStatusDoE Interface changed to DoE Loan Capture Complete3/26/11:21:AMSYSTEMSystemStudent loan details captured from Department of Education.3/26/11:21:AMslradvisors.portal.apiGeneralNew Debt Created[Creditor: US BANK ELT EFS FINANCE CO & AFFIL., Acct#: ]3/26/11:21:AMslradvisors.portal.apiGeneralNew Debt Created[Creditor: NELNET LOAN SERVICES INC(JAX), Acct#: ]3/26/11:21:AMslradvisors.portal.apiGeneralNew Debt Created[Creditor: NELNET LOAN SERVICES INC(DEN), Acct#: ]3/26/11:21:AMslradvisors.portal.apiGeneralNew Debt Created[Creditor: NELNET LOAN SERVICES INC(DEN), Acct#: ]3/26/11:21:AMslradvisors.portal.apiGeneralNew Debt Created[Creditor: NELNET LOAN SERVICES INC(DEN), Acct#: ]3/26/11:21:AMslradvisors.portal.apiGeneralNew Debt Created[Creditor: NELNET LOAN SERVICES INC(DEN), Acct#: ]3/26/11:21:AMslradvisors.portal.apiGeneralNew Debt Created[Creditor: NELNET LOAN SERVICES INC(DEN), Acct#: ]3/26/11:21:AM***[email protected] Interface started at *Import Student Loans3/26/11:20:AM***[email protected] started at New Lead3/26/11:20:AM***[email protected] to [redacted] as Sales Student Loan Relief Advisors [redacted] ***Direct: 949- [redacted] Email: ***[email protected] http://studentloanreliefadvisors.org/

Positive experience for me They said they would get me into a $payment for months, and then need to re-evaluate it again every months there after, and that was exactly what they did I would recommend this company to any of my family or friends Thanks Student Loan Relief Advisors!

To Account Rep for Student Loan Relief Advisors:
rgb(34, 34, 34); margin: 0px">The client asked for a refund saying we did not do any work on her file or get the job done that was originally told to her would be. Below is our log from the CRM we use, which captures all interactions between us and the client file. Every time work is done, it is notated in the log. This clearly shows an enormous amount of work that was done in efforts to help this client, so please remove the complaint from our site as you can see it is not valid as due a refund, thanks
Date
User
Category
Message
5/21/3:35:PM
***[email protected]
General
CL returned callshe didn't really let me tell her the reasons why she was denied the refundshe asked me a question then cut me off saying it didn't matter what we said, she was going to complain to the Revdex.com anyway, hung upemailed CL
5/21/2:13:PM
***[email protected]
General
called CL regarding refund request (denied)LVM and emailed
5/20/3:00:PM
***[email protected]
General
EM to client Dear ***, I would be more than happy to forward your request to the accounting departmentAs per your contract your file will be reviewed for the amount of work completedOnce this is done a determination will be emailed to the address that we have on filePlease keep in mind that we were on the last steps of your enrollmentThe entire refund review can take upwards to business daysYou will hear from someone shortlyBest regards
5/20/2:59:PM
***[email protected]
General
EM from client Messages left...I'd like my money back please*** Sent from my iPhone
5/18/11:07:AM
***[email protected]
Status
Sales changed to Canceled
5/18/11:07:AM
SYSTEM
Status
Accounting changed to Canceled - Refund Complete
5/18/11:07:AM
SYSTEM
Status
Sales changed to Trash
5/18/11:07:AM
***[email protected]
Status
Processing changed to Canceled - No Refund
5/18/11:07:AM
***[email protected]
General
EM to accounting ***, This client is not due a refundShe was non responsive for over a weekShe signed on for a rehab without letting us know that she had already completed the program onceI would have been able to stop her garnishment if she would have contacted me back when I had called herDue to her non responsiveness, client must pay her collector’s a payment plan for $a month for month, then the garnishment would stopAt that point she would need to complete a *** D *** consolidation to get her loans outta defaultNO REFUNDI spent way too much on the phone for her and she breeched her contract by not telling me she had been in a rehab beforeBest regards
5/18/11:02:AM
***[email protected]
General
EM from client I'm sticking with college assistSent from my iPhone
5/18/8:48:AM
***[email protected]
General
EM to client Dear ***, Our representatives know that you have completed the rehabilitation program that you do not qualify for it againNo we cannot stop the garnishmentThe only thing we can do at this point is set you up on a $a month payment with the collection agencyAfter consecutive payments of $we can stop the garnishmentAt this point we can proceed with a *** D ConsolidationBest regards
5/18/8:48:AM
***[email protected]
General
EM from client What? Above the garnishment? What does that mean really? The gentleman I spoke with initially was aware of past attemptsCan I have my dollars back? Sent from my iPhone
5/14/9:47:AM
***[email protected]
General
EM to client ***, Your collectors called meThey will no longer stop the garnishmentI was told that in order to stop the garnishment you will need to make five consecutive payments to them above the garnishmentPlease note that you did not disclose to me that you have had already gone through the rehabilitation process onceYou get one chance at this programYou only have one option now, and the first step is to stop the garnishmentPlease advise Best regards
5/14/9:46:AM
***[email protected]
General
EM from client I work hoursThursdayandFriday..off weekend but you're probably unavailable then...next day off isWednesdaySent from my iPhone
5/13/3:39:PM
***[email protected]
General
EM to client Dear ***, I had attempted to call you in order to go over your optionsPlease let me know when a good time to discuss your loans would beRegards, Student Loan Relief Advisors *** SProcessor Office:800-***ext *** Direct:949-***Email:***[email protected]://studentloanreliefadvisors.org/
5/13/3:38:PM
***[email protected]
General
Collector called meShe stated that she has not heard back from the clientNor have IShe now states she can no longer stop the garnishment due to the fact that the client is non responsiveClient will need to make five payments on top of the garnishment of 15% $on top of the garnishment for five months is the minpayment allowableAt that point client will be allowed to participate in the *** D *** Consolidation
5/12/11:36:AM
***[email protected]
General
LVM for clientNeed her to pick her option in order to move fwd
5/7/4:53:PM
***[email protected]
General
Called college assist but they had been closedSet reminder fortomorrowCalled TSI and was told they still had not received the faxResent documents to ***He confirmed that he had received the information*** told me that the client has already gone through her only rehabilitationHe c 5/7/4:08:PM
***[email protected]
Appointment
Appointment set for *** *** at 5/8/4:30:PM PST : Call College assist to make sure they received the 3rd party authorization form
5/7/1:50:PM
***[email protected]
Appointment
Appointment set for *** *** at 5/7/4:00:PM PST : Appointment
5/7/1:49:PM
***[email protected]
General
Called College Assist to follow up on the fax that I had sentI was told by *** that the only document to be sent to them would be the third party disclosure but that was itShe states the rest of the information gets sent to TSI phone1888*** told me that they did not receive my previous fax howeverCalled TSI and spoke to *** at ext ***She gave me the fax number8772835725.Faxed rehab packet to her and will be following up with both companies before I leave
5/6/11:54:AM
***[email protected]
Appointment
Appointment set for *** *** at 5/7/12:00:PM PST : Appointment
5/6/11:54:AM
***[email protected]
General
EM to client ***, I contacted your debt management company as per their advice this morningThey stated that they did not receive the full fax that I had sent to themShe asked that I resend it and follow up in the morningBest regards
5/6/11:54:AM
***[email protected]
General
Em from client Any news?
5/6/11:52:AM
***[email protected]
General
Called debt management company on behalf of clientThey state that they had not received her informationRefaxed it to1303***
5/6/11:24:AM
***[email protected]
System
Upload General: *** *** Rehab Docs.pdf
5/6/11:24:AM
***[email protected]
General
1800***
5/3/2:21:PM
***[email protected]
General
EM to client ***, I do apologize, did you send them this completed form? There is nothing I can do at this point in order to stop any garnishmentsThe only thing I can do is get you into the rehabilitation program as quickly as possible and try to get your payments as low as possibleWhen I call your collectors on the 4th for our phone call conference I will see if there are any other options for youBest regards
5/3/2:20:PM
***[email protected]
General
EM from client I completed everything as fast as I could
5/1/11:47:AM
***[email protected]
General
EM to client ***, Had you sent in the form they had requested? I cannot fill this out for you but it appears that the letter reads it had to be done on or before the27th of AprilWe received the letter from you on the29th of AprilAny action taken against your wages at this point cannot be stopped until you are enrolled into the rehabilitation program and that is what we are in the process of completing for youBest regards
5/1/11:46:AM
***[email protected]
General
EM from client I'm just worried because my payroll closesMondayI get paidFriday
5/1/9:10:AM
***[email protected]
Appointment
Appointment set for *** *** at 5/4/9:30:AM PST : F/U with collectors to make sure they received faxed documents
5/1/9:09:AM
***[email protected]
Status
Processing changed to Day Follow Up
5/1/9:09:AM
***[email protected]
Status
Rehab changed to Rehab Agency Contacted
5/1/9:09:AM
***[email protected]
Status
Rehab changed to Rehab Docs In
5/1/9:09:AM
***[email protected]
Status
Rehab changed to Rehab Docs Out
5/1/9:08:AM
***[email protected]
General
EM to client ***, I touched based with your collector this morning and faxed them your paperworkI will let you know an updateon MondayIf they attempt to call and or collect from you please disregard the callsIf you have any questions or concerns feel free to call me or email me back directly using the information in the footer of this emailHave a nice weekendRegards, Student Loan Relief Advisors *** SProcessor Office:800-*** ext ***Direct:949-***Email:***[email protected]://studentloanreliefadvisors.org/...⇄ /> 5/1/9:08:AM
***[email protected]
Status
Rehab started at Needs Rehab
5/1/9:06:AM
***[email protected]
General
Faxed client's rehab documents into collection agencySetting F/U reminder forMonday
5/1/9:02:AM
***[email protected]
General
Called debt management company and got fax number to send client's information to303***Attention Borrower services
5/1/8:59:AM
***[email protected]
General
Called Nelnet, client's loans had defaulted back in Two in and one in College assist -1800***around $4/30/3:01:PM
***[email protected]
System
Upload General: *** *** ***.pdf
4/29/2:47:PM
[email protected]
General
Fax rec'd from client, containing letter from collection agency,threatening to garnish her wages, tax return and paystubEmailed client letting her know we also need a Rehab Package completed in order for the collection agency to communicate with us4/29/2:37:PM
[email protected]
System
Upload General: Paystub - *** ***pdf
4/29/2:37:PM
[email protected]
System
Upload Tax Form: Tax Return - *** ***pdf
4/29/2:36:PM
[email protected]
System
Upload General: Collection Letter from Transworld Systems - *** ***pdf
4/29/7:58:AM
[email protected]
General
Ms*** also states she rec'd a letter from the collection agency, threatened to garnish her wages, advised her to fax it to me along with the 1st two pages of her tax return asap4/29/7:54:AM
[email protected]
Status
Processing changed to Welcome Call Complete
4/29/7:54:AM
[email protected]
Status
Ms*** transfrd in to complete her WC4/24/4:51:PM
***[email protected]
Status
Accounting changed to 100% Payments Received
4/23/10:34:AM
***[email protected]
Status
Processing changed to New File to Process
4/23/10:34:AM
***[email protected]
Status
Move from deleted status: Welcome Call Attempted
4/14/9:26:AM
[email protected]
General
CLD CL LM RE: SCHED WCALSO SNT EMAIL4/11/6:17:AM
DraftStatusTask
Settlement Proposal
Payment #status changed to Cleared4/10/6:17:AM
DraftStatusTask
System
DRAFT Payment Plan has completed
4/10/4:08:AM
SYSTEM
System
Payment #Approved for $(***)
4/4/6:16:AM
DraftStatusTask
Settlement Proposal
Payment #status changed to Cleared4/3/4:07:AM
SYSTEM
System
Payment #Approved for $(060716)
4/1/4:27:PM
***[email protected]
Status
Processing changed to Welcome Call Attempted
4/1/4:27:PM
***[email protected]
Status
4/1/15-WC ATMPTD; LM AND SENT EMAIL TO CLIENT RE WC
3/31/6:36:PM
***[email protected]
Status
Processing changed to Ready For Welcome Call
3/31/6:36:PM
***[email protected]
Status
SLRA WELCOME LETTER SENT TO CLIENT
3/31/6:33:PM
***[email protected]
General
CLIENT IS FEEL CONSOLIDATED LOAN- CONSOLIDATE IN DF
3/28/6:16:AM
DraftStatusTask
Settlement Proposal
Payment #status changed to Cleared3/27/4:08:AM
SYSTEM
System
Payment #Approved for $(060805)
3/26/12:16:PM
***[email protected]
Status
Accounting started at Process Payments
3/26/12:16:PM
***[email protected]
System
New payment plan activated3/26/12:16:PM
***[email protected]
Assign
Assigned to *** *** as Accounting
3/26/12:16:PM
***[email protected]
Assign
Assigned to *** *** as Processing
3/26/11:56:AM
***[email protected]
General
Email sent: Welcome to SLRAdvisors!
3/26/11:56:AM
***[email protected]
Status
Processing started at New File to Process
3/26/11:56:AM
***[email protected]
Status
*** *** is entering into the ICR programShe currently in Default but has had nothing garnished in the past3/26/11:56:AM
***[email protected]
Status
Action: New Client For Processing
3/26/11:49:AM
SYSTEM
Status
Sales changed to Contract Received
3/26/11:46:AM
***[email protected]
Form
Updated Form: SLRAdvisors CFA V_3/26/11:46:AM
SYSTEM
Status
DoE Interface changed to Idle
3/26/11:37:AM
***[email protected]
Status
DoE Interface changed to Calculate Quote
3/26/11:37:AM
SYSTEM
General
Email sent: Student Loans Retrieved: *** *** File # ***
3/26/11:37:AM
SYSTEM
Status
DoE Interface changed to DoE Loan Capture Complete
3/26/11:37:AM
SYSTEM
System
Student loan details captured from Department of Education3/26/11:36:AM
***[email protected]
Status
DoE Interface changed to *Import Student Loans
3/26/11:32:AM
SYSTEM
Status
DoE Interface changed to Idle
3/26/11:21:AM
***[email protected]
Status
DoE Interface changed to Calculate Quote
3/26/11:21:AM
SYSTEM
General
Email sent: Student Loans Retrieved: *** *** File # ***
3/26/11:21:AM
SYSTEM
Status
DoE Interface changed to DoE Loan Capture Complete
3/26/11:21:AM
SYSTEM
System
Student loan details captured from Department of Education3/26/11:21:AM
slradvisors.portal.api
General
New Debt Created[Creditor: US BANK ELT EFS FINANCE CO & AFFIL., Acct#: ]
3/26/11:21:AM
slradvisors.portal.api
General
New Debt Created[Creditor: NELNET LOAN SERVICES INC(JAX), Acct#: ]
3/26/11:21:AM
slradvisors.portal.api
General
New Debt Created[Creditor: NELNET LOAN SERVICES INC(DEN), Acct#: ]
3/26/11:21:AM
slradvisors.portal.api
General
New Debt Created[Creditor: NELNET LOAN SERVICES INC(DEN), Acct#: ]
3/26/11:21:AM
slradvisors.portal.api
General
New Debt Created[Creditor: NELNET LOAN SERVICES INC(DEN), Acct#: ]
3/26/11:21:AM
slradvisors.portal.api
General
New Debt Created[Creditor: NELNET LOAN SERVICES INC(DEN), Acct#: ]
3/26/11:21:AM
slradvisors.portal.api
General
New Debt Created[Creditor: NELNET LOAN SERVICES INC(DEN), Acct#: ]
3/26/11:21:AM
***[email protected]
Status
DoE Interface started at *Import Student Loans
3/26/11:20:AM
***[email protected]
Status
Sales started at New Lead
3/26/11:20:AM
***[email protected]
Assign
Assigned to *** *** as Sales
Student Loan Relief Advisors
*** ***
Direct: 949-***
Email: ***[email protected]
http://studentloanreliefadvisors.org/

To Account Rep for Student Loan Relief Advisors: The client asked for a refund saying we did not do any work on her file or get the job done that was originally told to her would be.  Below is our log from the CRM we use, which captures all interactions between us and the client...

file.  Every time work is done, it is notated in the log.  This clearly shows an enormous amount of work that was done in efforts to help this client, so please remove the complaint from our site as you can see it is not valid as due a refund, thanks. DateUserCategoryMessage5/21/2015 3:35:09 PM[redacted][email protected] returned call. she didn't really let me tell her the reasons why she was denied the refund. she asked me a question then cut me off saying it didn't matter what we said, she was going to complain to the Revdex.com anyway, hung up. emailed CL5/21/2015 2:13:53 PM[redacted][email protected] CL regarding refund request (denied). LVM and emailed5/20/2015 3:00:12 PM[redacted][email protected] to client Dear [redacted], I would be more than happy to forward your request to the accounting department. As per your contract your file will be reviewed for the amount of work completed. Once this is done a determination will be emailed to the address that we have on file. Please keep in mind that we were on the last steps of your enrollment. The entire refund review can take upwards to 10 business days. You will hear from someone shortly. Best regards5/20/2015 2:59:45 PM[redacted][email protected] from client Messages left...I'd like my money back please. [redacted] Sent from my iPhone5/18/2015 11:07:14 AM[redacted][email protected] changed to Canceled5/18/2015 11:07:14 AMSYSTEMStatusAccounting changed to Canceled - Refund Complete5/18/2015 11:07:14 AMSYSTEMStatusSales changed to Trash5/18/2015 11:07:14 AM[redacted][email protected] changed to Canceled - No Refund5/18/2015 11:07:02 AM[redacted][email protected] to accounting [redacted], This client is not due a refund. She was non responsive for over a week. She signed on for a rehab without letting us know that she had already completed the program once. I would have been able to stop her garnishment if she would have contacted me back when I had called her. Due to her non responsiveness, client must pay her collector’s a payment plan for $5 a month for 5 month, then the garnishment would stop. At that point she would need to complete a [redacted] D [redacted] consolidation to get her loans outta default. NO REFUND. I spent way too much on the phone for her and she breeched her contract by not telling me she had been in a rehab before. Best regards5/18/2015 11:02:47 AM[redacted][email protected] from client I'm sticking with college assist.. Sent from my iPhone5/18/2015 8:48:53 AM[redacted][email protected] to client Dear [redacted], Our representatives know that you have completed the rehabilitation program that you do not qualify for it again. No we cannot stop the garnishment. The only thing we can do at this point is set you up on a $5 a month payment with the collection agency. After 5 consecutive payments of $5 we can stop the garnishment. At this point we can proceed with a [redacted] D Consolidation. Best regards5/18/2015 8:48:41 AM[redacted][email protected] from client What? Above the garnishment? What does that mean really? The gentleman I spoke with initially was aware of past attempts. Can I have my 400 dollars back? Sent from my iPhone5/14/2015 9:47:01 AM[redacted][email protected] to client [redacted], Your collectors called me. They will no longer stop the garnishment. I was told that in order to stop the garnishment you will need to make five consecutive payments to them above the garnishment. Please note that you did not disclose to me that you have had already gone through the rehabilitation process once. You get one chance at this program. You only have one option now, and the first step is to stop the garnishment. Please advise Best regards5/14/2015 9:46:45 AM[redacted][email protected] from client I work 12 hoursThursdayandFriday..off weekend but you're probably unavailable then...next day off isWednesdaySent from my iPhone5/13/2015 3:39:44 PM[redacted][email protected] to client Dear [redacted], I had attempted to call you in order to go over your options. Please let me know when a good time to discuss your loans would be. Regards, Student Loan Relief Advisors [redacted] S. Processor Office:800-[redacted]ext [redacted] Direct:949-[redacted]Email:[redacted][email protected]://studentloanreliefad...⇄ 3:38:42 PM[redacted][email protected] called me. She stated that she has not heard back from the client. Nor have I. She now states she can no longer stop the garnishment due to the fact that the client is non responsive. Client will need to make five payments on top of the garnishment of 15% . $5 on top of the garnishment for five months is the min. payment allowable. At that point client will be allowed to participate in the [redacted] D [redacted] Consolidation5/12/2015 11:36:02 AM[redacted][email protected] for client. Need her to pick her option in order to move fwd5/7/2015 4:53:02 PM[redacted][email protected] college assist but they had been closed. Set reminder fortomorrow. Called TSI and was told they still had not received the fax. Resent documents to [redacted]. He confirmed that he had received the information. [redacted] told me that the client has already gone through her only rehabilitation. He c ...5/7/2015 4:08:48 PM[redacted][email protected] set for [redacted] at 5/8/2015 4:30:00 PM PST : Call College assist to make sure they received the 3rd party authorization form5/7/2015 1:50:11 PM[redacted][email protected] set for [redacted] at 5/7/2015 4:00:00 PM PST : Appointment5/7/2015 1:49:10 PM[redacted][email protected] College Assist to follow up on the fax that I had sent. I was told by [redacted] that the only document to be sent to them would be the third party disclosure but that was it. She states the rest of the information gets sent to TSI phone1888[redacted]. [redacted] told me that they did not receive my previous fax however. Called TSI and spoke to [redacted] at ext [redacted]. She gave me the fax number8772835725.Faxed rehab packet to her and will be following up with both companies before I leave5/6/2015 11:54:33 AM[redacted][email protected] set for [redacted] at 5/7/2015 12:00:00 PM PST : Appointment5/6/2015 11:54:14 AM[redacted][email protected] to client [redacted], I contacted your debt management company as per their advice this morning. They stated that they did not receive the full fax that I had sent to them. She asked that I resend it and follow up in the morning. Best regards5/6/2015 11:54:03 AM[redacted][email protected] from client Any news?5/6/2015 11:52:29 AM[redacted][email protected] debt management company on behalf of client. They state that they had not received her information. Refaxed it to1303[redacted]5/6/2015 11:24:53 AM[redacted][email protected] General: [redacted] Rehab Docs.pdf5/6/2015 11:24:02 AM[redacted][email protected][redacted]5/3/2015 2:21:27 PM[redacted][email protected] to client [redacted], I do apologize, did you send them this completed form? There is nothing I can do at this point in order to stop any garnishments. The only thing I can do is get you into the rehabilitation program as quickly as possible and try to get your payments as low as possible. When I call your collectors on the 4th for our phone call conference I will see if there are any other options for you. Best regards5/3/2015 2:20:44 PM[redacted][email protected] from client I completed everything as fast as I could5/1/2015 11:47:11 AM[redacted][email protected] to client [redacted], Had you sent in the form they had requested? I cannot fill this out for you but it appears that the letter reads it had to be done on or before the27th of April. We received the letter from you on the29th of April. Any action taken against your wages at this point cannot be stopped until you are enrolled into the rehabilitation program and that is what we are in the process of completing for you. Best regards5/1/2015 11:46:57 AM[redacted][email protected] from client I'm just worried because my payroll closesMondayI get paidFriday5/1/2015 9:10:37 AM[redacted][email protected] set for [redacted] at 5/4/2015 9:30:00 AM PST : F/U with collectors to make sure they received faxed documents5/1/2015 9:09:59 AM[redacted][email protected] changed to 7 Day Follow Up5/1/2015 9:09:39 AM[redacted][email protected] changed to Rehab Agency Contacted5/1/2015 9:09:23 AM[redacted][email protected] changed to Rehab Docs In5/1/2015 9:09:01 AM[redacted][email protected] changed to Rehab Docs Out5/1/2015 9:08:48 AM[redacted][email protected] to client [redacted], I touched based with your collector this morning and faxed them your paperwork. I will let you know an updateon Monday. If they attempt to call and or collect from you please disregard the calls. If you have any questions or concerns feel free to call me or email me back directly using the information in the footer of this email. Have a nice weekend. Regards, Student Loan Relief Advisors [redacted] S. Processor Office:800-[redacted] ext [redacted]Direct:949-[redacted]Email:[redacted][email protected]://studentlo...⇄ 9:08:26 AM[redacted][email protected] started at Needs Rehab5/1/2015 9:06:00 AM[redacted][email protected] client's rehab documents into collection agency. Setting F/U reminder forMonday5/1/2015 9:02:32 AM[redacted][email protected] debt management company and got fax number to send client's information to303[redacted]Attention Borrower services5/1/2015 8:59:46 AM[redacted][email protected] Nelnet, client's loans had defaulted back in 2009. Two in 2009 and one in 2012. College assist -1800[redacted]around $250014/30/2015 3:01:26 PM[redacted][email protected] General: [redacted].pdf4/29/2015 2:47:12 [email protected] rec'd from client, containing letter from collection agency,threatening to garnish her wages, 2014 tax return and 1 paystub. Emailed client letting her know we also need a Rehab Package completed in order for the collection agency to communicate with us.4/29/2015 2:37:56 [email protected] General: Paystub - [redacted]pdf4/29/2015 2:37:27 [email protected] Tax Form: 2014 Tax Return - [redacted]pdf4/29/2015 2:36:53 [email protected] General: Collection Letter from Transworld Systems - [redacted]pdf4/29/2015 7:58:20 [email protected]. [redacted] also states she rec'd a letter from the collection agency, threatened to garnish her wages, advised her to fax it to me along with the 1st two pages of her 2014 tax return asap.4/29/2015 7:54:40 [email protected] changed to Welcome Call Complete4/29/2015 7:54:40 [email protected]. [redacted] transfrd in to complete her WC.4/24/2015 4:51:11 PM[redacted][email protected] changed to 100% Payments Received4/23/2015 10:34:21 AM[redacted][email protected] changed to New File to Process4/23/2015 10:34:21 AM[redacted][email protected] from deleted status: Welcome Call Attempted4/14/2015 9:26:36 [email protected] CL LM RE: SCHED WC. ALSO SNT EMAIL.4/11/2015 6:17:08 AMDraftStatusTaskSettlement ProposalPayment #3 status changed to Cleared.4/10/2015 6:17:00 AMDraftStatusTaskSystemDRAFT Payment Plan has completed4/10/2015 4:08:41 AMSYSTEMSystemPayment #3 Approved for $165.00 ([redacted])4/4/2015 6:16:14 AMDraftStatusTaskSettlement ProposalPayment #2 status changed to Cleared.4/3/2015 4:07:16 AMSYSTEMSystemPayment #2 Approved for $165.00 (060716)4/1/2015 4:27:23 PM[redacted][email protected] changed to Welcome Call Attempted4/1/2015 4:27:23 PM[redacted][email protected]/1/15-WC ATMPTD; LM AND SENT EMAIL TO CLIENT RE WC3/31/2015 6:36:39 PM[redacted][email protected] changed to Ready For Welcome Call3/31/2015 6:36:39 PM[redacted][email protected] WELCOME LETTER SENT TO CLIENT3/31/2015 6:33:32 PM[redacted][email protected] IS FEEL CONSOLIDATED LOAN- CONSOLIDATE IN DF3/28/2015 6:16:47 AMDraftStatusTaskSettlement ProposalPayment #1 status changed to Cleared.3/27/2015 4:08:05 AMSYSTEMSystemPayment #1 Approved for $165.00 (060805)3/26/2015 12:16:41 PM[redacted][email protected] started at Process Payments3/26/2015 12:16:27 PM[redacted][email protected] payment plan activated.3/26/2015 12:16:18 PM[redacted][email protected] to [redacted] as Accounting3/26/2015 12:16:18 PM[redacted][email protected] to [redacted] as Processing3/26/2015 11:56:04 AM[redacted][email protected] sent: Welcome to SLRAdvisors!3/26/2015 11:56:04 AM[redacted][email protected] started at New File to Process3/26/2015 11:56:04 AM[redacted][email protected][redacted] is entering into the ICR program. She currently in Default but has had nothing garnished in the past.3/26/2015 11:56:04 AM[redacted][email protected]: New Client For Processing3/26/2015 11:49:51 AMSYSTEMStatusSales changed to Contract Received3/26/2015 11:46:47 AM[redacted][email protected] Form: SLRAdvisors CFA V_3.5.153/26/2015 11:46:18 AMSYSTEMStatusDoE Interface changed to Idle3/26/2015 11:37:56 AM[redacted][email protected] Interface changed to Calculate Quote3/26/2015 11:37:42 AMSYSTEMGeneralEmail sent: Student Loans Retrieved: [redacted] File # [redacted]3/26/2015 11:37:42 AMSYSTEMStatusDoE Interface changed to DoE Loan Capture Complete3/26/2015 11:37:41 AMSYSTEMSystemStudent loan details captured from Department of Education.3/26/2015 11:36:32 AM[redacted][email protected] Interface changed to *Import Student Loans3/26/2015 11:32:39 AMSYSTEMStatusDoE Interface changed to Idle3/26/2015 11:21:51 AM[redacted][email protected] Interface changed to Calculate Quote3/26/2015 11:21:34 AMSYSTEMGeneralEmail sent: Student Loans Retrieved: [redacted] File # [redacted]3/26/2015 11:21:34 AMSYSTEMStatusDoE Interface changed to DoE Loan Capture Complete3/26/2015 11:21:34 AMSYSTEMSystemStudent loan details captured from Department of Education.3/26/2015 11:21:33 AMslradvisors.portal.apiGeneralNew Debt Created. [Creditor: US BANK ELT EFS FINANCE CO & AFFIL., Acct#: ]3/26/2015 11:21:33 AMslradvisors.portal.apiGeneralNew Debt Created. [Creditor: NELNET LOAN SERVICES INC. (JAX), Acct#: ]3/26/2015 11:21:33 AMslradvisors.portal.apiGeneralNew Debt Created. [Creditor: NELNET LOAN SERVICES INC. (DEN), Acct#: ]3/26/2015 11:21:33 AMslradvisors.portal.apiGeneralNew Debt Created. [Creditor: NELNET LOAN SERVICES INC. (DEN), Acct#: ]3/26/2015 11:21:33 AMslradvisors.portal.apiGeneralNew Debt Created. [Creditor: NELNET LOAN SERVICES INC. (DEN), Acct#: ]3/26/2015 11:21:33 AMslradvisors.portal.apiGeneralNew Debt Created. [Creditor: NELNET LOAN SERVICES INC. (DEN), Acct#: ]3/26/2015 11:21:33 AMslradvisors.portal.apiGeneralNew Debt Created. [Creditor: NELNET LOAN SERVICES INC. (DEN), Acct#: ]3/26/2015 11:21:11 AM[redacted][email protected] Interface started at *Import Student Loans3/26/2015 11:20:53 AM[redacted][email protected] started at New Lead3/26/2015 11:20:53 AM[redacted][email protected] to [redacted] as Sales       Student Loan Relief Advisors[redacted]Direct: 949-[redacted]Email:  [redacted][email protected] ...⇄

Positive experience for me. They said they would get me into a $0 payment for 12 months, and then need to re-evaluate it again every 12 months there after, and that was exactly what they did. I would recommend this company to any of my family or friends. Thanks Student Loan Relief Advisors!

Review: SLR Advisors debited over $600 from my account assuring me they would help get my delinquent student loans back on track. They took my money and never returned my calls again.Desired Settlement: Provide me with the service that I paid for and that we agreed upon.

Review: I approached SLR early Sept for refinancing my private loan through [redacted]. I made this payment on Sept 5 and haven't heard a thing from anyone and now past due on my loans effecting my credit. This place is fraud and untrue in ever fashion. This is the one of the few I have received and have more.

Merchant Contact Information

SLRAdvisors

Mission Viejo, CA 92691

US

[redacted]@slradvisors.org

SLRAdvisors

[redacted], Hey I’m so sorry you didn’t get this yesterday but I just realized I didn’t have the (.) between the [redacted] and [redacted]…. Sorry. So what we will do is a forensic analysis in your loans and start at the beginning of them until present day. Our attorney and our negotiators will look for anything out of line to get them completely discharged and at the very least get them reduced by up to 40 or 50 % and get your interest rates lowered to a decent percentage.

We will be looking to discharge them, restructure them, consolidate if need be, and refinance. At the end of this, we will do what we can to repair your credit if needed.

Your payment has been received, thank you!

Order Information

Description: [redacted]-1

Invoice Number: 45[redacted]

Customer ID: [redacted]

Billing Information

[redacted] J [redacted]

1[redacted] Lane

[redacted], MN [redacted]@gmail.com Shipping Information

Total: 980.00 (USD)

Payment Information

Date/Time: 4-Sep-2015 8:12:23 PDT

Transaction ID: [redacted]

Payment Method: [redacted] xxxx[redacted]

Transaction Type: Purchase

Auth Code: [redacted]Desired Settlement: All I want is a complete refund back to me for a payment made and not a single service rendered. I want nothing to do this SLR or any of its affiliates in any way.

Positive experience for me. They said they would get me into a $0 payment for 12 months, and then need to re-evaluate it again every 12 months there after, and that was exactly what they did. I would recommend this company to any of my family or friends. Thanks Student Loan Relief Advisors!

Review: I was contacted by this company to enroll in a plan to lower my payments for my student loan and over time it would be forgiven. I paid them the processing fee of 595$ in hopes that my student loans would be resolved faster instead of doing their payment plan which was about 200$ over 3 payments. I gave them all my information about my loans including my ssn. I signed contracts for them and agreed to let them process my information through the department of education. I was in contact quite regularly in the beginning. We spoke via email and by phone. I was last told I would receive information by the end of September regarding my first payments towards them for my student loans. I was also told not to pay on my loans because during this process they would be suspended until SLR had my contract processed. It is now the beginning of November. I have not receive anything in my mail regarding this. I have tried to contact the company by phone to which I get an automated machine saying I have called after hours and I leave a message. I get no response. I also tried to contact by email both the contact Toby I was emailing back and forth before and the general info email from their site. I have not got any response. I wish to know what my 595$ and all my personal info has gone to. I would also like my money back. Since they are this difficult to get a hold of. I would like some response from them as well. I have also filed a complaint with my credit card company about this fraudulent activity. I am hoping they can make contact with this company also.Desired Settlement: I would like a refund of my 595$ payment I made to them for their services which they have not completed nor contacted me about a resolution.