Student Loan Resource Center

Student Loan Resource Center has a dedicated compliance department monitoring all company activity in order to maintain the highest level of customer satisfaction in the industry class="MsoNormalCxSpMiddle">First off, we would like to apologize for any inconvenience Mr [redacted] experienced and have processed a full refund on his behalfThe representative Mr [redacted] originally signed up with is no longer working with us however we have a dedicated customer service department during business hours that can happily assist with any inquiryWe provide our customer service contact information on all documentation for this very reason Mr [redacted] stated that this service can be done yourself however he still contacted us and went through the application processThese programs have been available since yet our clients call us day and night looking for helpWe know this because we have seen the challenges that people experience when dealing with loan servicers themselves or even with the Department of EducationWe have seen countless clients call in with denial letters or higher loan payments than they had originally made after attempting their own applicationsIf the process is so simple, our company would not be in business The information on the mailer is generic and generated based on algorithmsThese type of marketing pieces are used to generate leads for the student loan industry We apologize if it caused any confusion The links Mr [redacted] provided do not have anything to do with our business or our processesWe urge people to understand what’s available before claiming fraud or scam Those being scammed are the students and former students who diligently make their payments to the loan servicers, never exploring the government benefits that are available to them Finally, we ask that those same students and former students learn more about companies like Sallie Mae and how they were fined by the federal government for over $Million dollars for defrauding their customers We wish Mr [redacted] the best of luck and hope he is satisfied with a full refund

Student Loan Resource Center takes any and all complaints very seriouslyOur dedicated compliance department reviews all call recordings and file details to ensure we are providing the highest-level of customer service in the industry Ms [redacted] complaint alleges that she was told she could not cancel however she was cancelled and was given confirmation as soon as she called inWe have a full money-back guarantee and we are happy to proceed with any cancellation request right awayTo confirm, Ms [redacted] application was cancelled before she was charged any fees just as she requestedWe are surprised to receive this complaint as Ms [redacted] ’ application was cancelled as soon as she made the initial requestAt no point was Ms [redacted] told she could not cancel her application Ms [redacted] is under the impression that anyone can quickly and easily prepare their own applications, accurately, without wasting any time or doing any researchUnfortunately, this process is not that simple as many of our clients came to us for assistance after they attempted their own applicationsMany received denial letters, a lack of communication, and sometimes even higher monthly payments than they had started with Our clients choose us for their document preparation needs because we are professionals that complete our obligations quickly and accurately the first timeMany Americans choose professional services when attempting to file taxes, start a corporation etcand the services we offer are no differentWe comply with all federal and state guidelines in addition to the CFPBWe wish Ms [redacted] the best however we are taken aback by her claims as no wrong-doing took place

We spoke with Ms [redacted] and apologized for the errorThe refund is already being processed just as she was toldWe are unsure why this complaint was made as we informed her on 10/that funds take approximately 3-business days to be reversedWe ask that she feel free to contact us during business hours with additional questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would like to thank the Revdex.com for assistance in this matterI would also like to thank Student Loan Resource Center (SLRC) for having the decency to honor the cancellation, despite their condescending response and the fact that their representative DID, in fact, state "We can't cancel now, not after all the time we've spent on this" over the phone (contrary to their outright lie in their response to this complaint)SLRC boasts their "money back guarantee"The only information available about it is at the absolute bottom of their website, in nearly unreadable font, and it only says: "Money Back Guarantee: Terms and conditions are available upon request." Who is going to see this?It wasn't until I sent an email directly to SLRC, informing them that I had filed a complaint with the Revdex.com, that our cancellation request was honoredStrangely, however, I received a second cancellation email response, with the exact same wording, from an entirely different company called Student Assist Plus (SAP)How many other student scamming companies did SLRC share my private information with? You can find at least complaints filed against SAP on the Revdex.com as well, many of which are of the exact same nature as mine:http://www.Revdex.com.org/sdoc/business-reviews/credit-debt-consolidation-s...⇄ is an article outlining SAP's shady practices (notice the same charges of $tactic as SLRC): [redacted] As in many of the complaints, I too received a document that "seemed legitimate"This exact document can be seen in the first article below, which warns against unethical companies such as SLRC and SAP:http://www.usnews.com/news/articles/2014/11/14/student-loan-consolidation-co...⇄ is a Forbes article also warning against such companies: [redacted] Even the United States Consumer Financial Protection Bureau has warned adamantly against companies that practice the exact same tactics as SAP and SLRC:www.consumerfinance.gov/blog/consumer-advisory-student-loan-debt-relief-com...⇄ website has been newly registered with a short life expectancy, which follows the pattern used by many fraudulent and fake selling websitesPlease be vigilant and take extra care before providing any payment information." - http://www[redacted] Student Loan Resource Center is under the assumption that their $charge for filing services is fair and ethical (My husband's CPA hardly charges a fraction of that for any filing services) for a process that can be done in less than an hour on your own with a little research.There is a little research involved in finding the website (http:// [redacted] ), but once you're there it practically walks you through the process for freeThe amount of research required is no more than a student would expect during a study sessionStudents owe it to themselves to educate and equip themselves with knowledge that can save them from further debt through unethical, predatory companies like SLRC and SAP.For students who want to research and consolidate their own loans without involving crooked companies, head to [redacted] and sign in with their FSA ID to learn more Regards, [redacted]

We spoke with Ms*** today and apologized for the errorWe also informed her the funds would be back in her account by 10/

Hi, I continued to reach out to the company and they finally respondedThey have agreed to cancel the service and waive any fees involvedIf you need any further information please let me knowThank you for your assistance.Sincerely, *** ***

Student
Loan Resource Center has a dedicated compliance department monitoring all
company activity in order to maintain the highest level of customer satisfaction
in the industry.
First
off, we would like to apologize for any inconvenience Mr*** experienced
and have processed a full refund on his behalfThe representative Mr***
originally signed up with is no longer working with us however we have a
dedicated customer service department during business hours that can
happily assist with any inquiryWe provide our customer service contact
information on all documentation for this very reason
Mr
*** stated that this service can be done yourself however he still
contacted us and went through the application processThese programs have been
available since yet our clients call us day and night looking for helpWe
know this because we have seen the challenges that people experience when
dealing with loan servicers themselves or even with the Department of
EducationWe have seen countless clients call in with denial letters or higher
loan payments than they had originally made after attempting their own
applicationsIf the process is so simple, our company would not be in
business.
The information
on the mailer is generic and generated based on algorithmsThese type of
marketing pieces are used to generate leads for the student loan industry. We apologize if it caused any
confusion.
The
links Mr*** provided do not have anything to do with our business or our
processesWe urge people to understand what’s available before claiming fraud
or scam. Those being scammed are the students and former students who
diligently make their payments to the loan servicers, never exploring the
government benefits that are available to them. Finally, we ask that
those same students and former students learn more about companies like Sallie
Mae and how they were fined by the federal government for over $Million
dollars for defrauding their customers
We
wish Mr*** the best of luck and hope he is satisfied with a full refund

Student Loan Resource
Center takes any and all complaints very seriouslyOur dedicated compliance department reviews all call recordings and file details to ensure we are providing the highest-level of customer service in the industry. Ms*** complaint alleges that she was told she could not cancel however she was cancelled and was given confirmation as soon as she called inWe have a full money-back guarantee and we are happy to proceed with any cancellation request right awayTo confirm, Ms*** application was cancelled before she was charged any fees just as she requestedWe are surprised to receive this complaint as Ms***’ application was cancelled as soon as she made the initial requestAt no point was Ms*** told she could not cancel her application. Ms*** is under the impression that anyone can quickly and easily prepare their own applications, accurately, without wasting any time or doing any researchUnfortunately, this process is not that simple as many of our clients came to us for assistance after they attempted their own applicationsMany received denial letters, a lack of communication, and sometimes even higher monthly payments than they had started with. Our clients choose us for their document preparation needs because we are professionals that complete our obligations quickly and accurately the first timeMany Americans choose professional services when attempting to file taxes, start a corporation etcand the services we offer are no differentWe comply with all federal and state guidelines in addition to the CFPBWe wish Ms*** the best however we are taken aback by her claims as no wrong-doing took place

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. The business has performed this action and the complaint is considered resolved
Regards,
*** ***

We have resolved this complaint directly with Mr***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept this company has yet again said my file was cancelled, the service they use to withdraw the payment has yet again withdrew another payment, this is ridiculous, when a company says the file is cancelled that should be the end of all of your payments that were scheduled to pay for the services since it is (cancelled ) as they say.
Regards,
*** ***-***

Update:  I discovered today, 10/02/2015, that SLRC has yet again provided me with false information.  [redacted] W. and SLRC promised/guaranteed that I would be receiving an Income Based Repayment Plan that was supposed to consist of 10 years and beyond 10 years the loan would have been forgiven...

and $0.00 monthly payments for the first which would then be re-evaluated on a monthly basis.  This did not happen in even the slightest...  I am now stuck with monthly payments when promised another situation entirely which was the main selling point.  It is a shame to think that this company is actively preying on people and promising services that either do not exist or that they lie about to ultimately talk a person into paying for a $599.00 "Forbearance fee" that does not exist in the real world.  SLRC's goal was to deceive me on their "partnership" with the US Dept. of Education, to deceive me on the service that they supposedly carry out, and to lie to customers about the nature of fees that are free from other institution.  I feel that I have been duped into forking over money that I did not have with hopes that this company would help me.

We spoke with Ms. [redacted] and apologized for the error. The refund is already being processed just as she was told. We are unsure why this complaint was made as we informed her on 10/19 that funds take approximately 3-5 business days to be reversed. We ask that she feel free to contact us during...

normal business hours with additional questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I would like to thank the Revdex.com for assistance in this matter. I would also like to thank Student Loan Resource Center (SLRC) for having the decency to honor the cancellation, despite their condescending response and the fact that their representative DID, in fact, state "We can't cancel now, not after all the time we've spent on this" over the phone (contrary to their outright lie in their response to this complaint). 
SLRC boasts their "money back guarantee". The only information available about it is at the absolute bottom of their website, in nearly unreadable font, and it only says: "Money Back Guarantee: Terms and conditions are available upon request." Who is going to see this?
It wasn't until I sent an email directly to SLRC, informing them that I had filed a complaint with the Revdex.com, that our cancellation request was honored. Strangely, however, I received a second cancellation email response, with the exact same wording, from an entirely different company called Student Assist Plus (SAP). How many other student scamming companies did SLRC share my private information with? You can find at least 10 complaints filed against SAP on the Revdex.com as well, many of which are of the exact same nature as mine:
http://www.Revdex.com.org/sdoc/business-reviews/credit-debt-consolidation-servic...⇄ /> Here is an article outlining SAP's shady practices (notice the same 3 charges of $233 tactic as SLRC):
[redacted]
As in many of the complaints, I too received a document that "seemed legitimate". This exact document can be seen in the first article below, which warns against unethical companies such as SLRC and SAP:
http://www.usnews.com/news/articles/2014/11/14/student-loan-consolidation-cottag...⇄ /> Here is a Forbes article also warning against such companies:
[redacted]
Even the United States Consumer Financial Protection Bureau has warned adamantly against companies that practice the exact same tactics as SAP and SLRC:
www.consumerfinance.gov/blog/consumer-advisory-student-loan-debt-relief-companie...⇄ /> "The website has been newly registered with a short life expectancy, which follows the pattern used by many fraudulent and fake selling websites. Please be vigilant and take extra care before providing any payment information." - http://www.[redacted]
Student Loan Resource Center is under the assumption that their $699 charge for filing services is fair and ethical (My husband's CPA hardly charges a fraction of that for any filing services) for a process that can be done in less than an hour on your own with a little research.
There is a little research involved in finding the website (http://[redacted]), but once you're there it practically walks you through the process for free. The amount of research required is no more than a student would expect during a study session. Students owe it to themselves to educate and equip themselves with knowledge that can save them from further debt through unethical, predatory companies like SLRC and SAP.
For students who want to research and consolidate their own loans without involving crooked companies, head to [redacted] and sign in with their FSA ID to learn more.
Regards,
[redacted]

Student Loan Resource Center takes any and all complaints very seriously. Our dedicated compliance department reviews all call recordings and file details to ensure we are providing the highest-level of customer service in the industry.
 
Ms. [redacted] complaint alleges that she was told she could not cancel however she was cancelled and was given confirmation as soon as she called in. We have a full money-back guarantee and we are happy to proceed with any cancellation request right away. To confirm, Ms. [redacted] application was cancelled before she was charged any fees just as she requested. We are surprised to receive this complaint as Ms. [redacted]’ application was cancelled as soon as she made the initial request. At no point was Ms. [redacted] told she could not cancel her application.
 
Ms. [redacted] is under the impression that anyone can quickly and easily prepare their own applications, accurately, without wasting any time or doing any research. Unfortunately, this process is not that simple as many of our clients came to us for assistance after they attempted their own applications. Many received denial letters, a lack of communication, and sometimes even higher monthly payments than they had started with.
 
Our clients choose us for their document preparation needs because we are professionals that complete our obligations quickly and accurately the first time. Many Americans choose professional services when attempting to file taxes, start a corporation etc. and the services we offer are no different. We comply with all federal and state guidelines in addition to the CFPB. We wish Ms. [redacted] the best however we are taken aback by her claims as no wrong-doing took place.

Student
Loan Resource Center has a dedicated compliance department monitoring all
company activity in order to maintain the highest level of customer satisfaction
in the industry. 
First
off, we would like to apologize for any inconvenience Mr. [redacted] experienced
and have processed a...

full refund on his behalf. The representative Mr. [redacted]
originally signed up with is no longer working with us however we have a
dedicated customer service department during normal business hours that can
happily assist with any inquiry. We provide our customer service contact
information on all documentation for this very reason.  
Mr.
[redacted] stated that this service can be done yourself however he still
contacted us and went through the application process. These programs have been
available since 2010 yet our clients call us day and night looking for help. We
know this because we have seen the challenges that people experience when
dealing with loan servicers themselves or even with the Department of
Education. We have seen countless clients call in with denial letters or higher
loan payments than they had originally made after attempting their own
applications. If the process is so simple, our company would not be in
business. 
The information
on the mailer is generic and generated based on algorithms. These type of
marketing pieces are used to generate leads for the student loan industry.  We apologize if it caused any
confusion. 
The
links Mr. [redacted] provided do not have anything to do with our business or our
processes. We urge people to understand what’s available before claiming fraud
or scam.  Those being scammed are the students and former students who
diligently make their payments to the loan servicers, never exploring the
government benefits that are available to them.  Finally, we ask that
those same students and former students learn more about companies like Sallie
Mae and how they were fined by the federal government for over $139 Million
dollars for defrauding their customers.
We
wish Mr. [redacted] the best of luck and hope he is satisfied with a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Student
Loan Resource Center has a dedicated compliance department monitoring all
company activity in order to maintain the highest level of customer satisfaction
in the industry. 
class="MsoNormalCxSpMiddle">First
off, we would like to apologize for any inconvenience Mr. [redacted] experienced
and have processed a full refund on his behalf. The representative Mr. [redacted]
originally signed up with is no longer working with us however we have a
dedicated customer service department during normal business hours that can
happily assist with any inquiry. We provide our customer service contact
information on all documentation for this very reason.  
Mr.
[redacted] stated that this service can be done yourself however he still
contacted us and went through the application process. These programs have been
available since 2010 yet our clients call us day and night looking for help. We
know this because we have seen the challenges that people experience when
dealing with loan servicers themselves or even with the Department of
Education. We have seen countless clients call in with denial letters or higher
loan payments than they had originally made after attempting their own
applications. If the process is so simple, our company would not be in
business. 
The information
on the mailer is generic and generated based on algorithms. These type of
marketing pieces are used to generate leads for the student loan industry.  We apologize if it caused any
confusion. 
The
links Mr. [redacted] provided do not have anything to do with our business or our
processes. We urge people to understand what’s available before claiming fraud
or scam.  Those being scammed are the students and former students who
diligently make their payments to the loan servicers, never exploring the
government benefits that are available to them.  Finally, we ask that
those same students and former students learn more about companies like Sallie
Mae and how they were fined by the federal government for over $139 Million
dollars for defrauding their customers.
We
wish Mr. [redacted] the best of luck and hope he is satisfied with a full refund.

I was sent a postcard in the mail from Student Loan Resource Center letting me know that they work with the government to help students that have loans apply for forgiveness or reduced payment.

I asked several times if this was something that I could do myself and they said yes but it can be very cumbersome and take a lot of time and run around from the loan provider. I asked if I would be using the same loan provider, in my case Mohela, and they said I would not. I was told that I would be saving over $15,000 over the life time of my student loans.

Turns out after I gave SLRC three payments of $189 all they did was change my payment to income based with the same provider. Something I could have done over the phone in 15 min with Mohela. I do have a lower monthly payment but the life time of the loan is longer and after doing the calculations with Mohela I will be spending more not less over the lifetime of the loan! This business might help some people that have more complex loan situations but for me I was lied to, plan and simple.

I have called several times to speak with someone about my account and never receive a call back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would like to thank the Revdex.com for assistance in this matter. I would also like to thank Student Loan Resource Center (SLRC) for having the decency to honor the cancellation, despite their condescending response and the fact that their representative DID, in fact, state "We can't cancel now, not after all the time we've spent on this" over the phone (contrary to their outright lie in their response to this complaint). SLRC boasts their "money back guarantee". The only information available about it is at the absolute bottom of their website, in nearly unreadable font, and it only says: "Money Back Guarantee: Terms and conditions are available upon request." Who is going to see this?It wasn't until I sent an email directly to SLRC, informing them that I had filed a complaint with the Revdex.com, that our cancellation request was honored. Strangely, however, I received a second cancellation email response, with the exact same wording, from an entirely different company called Student Assist Plus (SAP). How many other student scamming companies did SLRC share my private information with? You can find at least 10 complaints filed against SAP on the Revdex.com as well, many of which are of the exact same nature as mine:http://www.Revdex.com.org/sdoc/business-reviews/credit-debt-consolidation-s...⇄ is an article outlining SAP's shady practices (notice the same 3 charges of $233 tactic as SLRC):[redacted]As in many of the complaints, I too received a document that "seemed legitimate". This exact document can be seen in the first article below, which warns against unethical companies such as SLRC and SAP:http://www.usnews.com/news/articles/2014/11/14/student-loan-consolidation-co...⇄ is a Forbes article also warning against such companies:[redacted]Even the United States Consumer Financial Protection Bureau has warned adamantly against companies that practice the exact same tactics as SAP and SLRC:www.consumerfinance.gov/blog/consumer-advisory-student-loan-debt-relief-com...⇄ website has been newly registered with a short life expectancy, which follows the pattern used by many fraudulent and fake selling websites. Please be vigilant and take extra care before providing any payment information." - http://www.[redacted]Student Loan Resource Center is under the assumption that their $699 charge for filing services is fair and ethical (My husband's CPA hardly charges a fraction of that for any filing services) for a process that can be done in less than an hour on your own with a little research.There is a little research involved in finding the website (http://[redacted]), but once you're there it practically walks you through the process for free. The amount of research required is no more than a student would expect during a study session. Students owe it to themselves to educate and equip themselves with knowledge that can save them from further debt through unethical, predatory companies like SLRC and SAP.For students who want to research and consolidate their own loans without involving crooked companies, head to [redacted] and sign in with their FSA ID to learn more.
Regards,
[redacted]