Students Union Ticket Pak Ltd.

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Contact Name and Title: Gary V [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@sutp.com SUTP is very much committed to customer satisfaction and is always happy to replace product immediate when concerns ariseHowever, SUTP also very much appreciates the opportunity to correct service errorsIn the case of this complaint there are no specifics to the customer concernsPlease provide SUTP the advertisers who the complaint suggests did not comply with redemption per the terms of their participation? As well, please provide instances or some proof of contact with SUTP that was not responded to so that we may address this internally with the correct partiesThank you very much for taking the time to express concerns that may help SUTP improve its products and services Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) All information was given on the website within the "send us a message" fieldThis feature does not give a reply to senderI filled the form out until completion and in both instances the feedback form does not confirm that a message was sent either on the screen or to the senders emailIt simply states if mandatory information was sent and then resets if all information was correctly loaded The first message was sent or Sept the sencond message was sent no later than Sept [redacted] On both occassions I gave specific examples, such as, a $off coupon was not honoured at [redacted] The Seller stated that "they do not accept electronic coupons" [redacted] at [redacted] , Edmonton, [redacted] This occurred with a person that I sold tooHis App also would not display on his [redacted] and continually states that the mobile app cannot open and has suddenly stopped workingHe cannot open a single coupon and has not been able toThis is true for both [redacted] and [redacted] customers that I have sold toThe [redacted] software that he is currently running is the exact same as mine, they are company phones and he is our IT managerThe other two customers are [redacted] and usersI also cannot open the app on my [redacted] The vendor that I tried to use the coupon at Monday of this week, Sept 15, which is when my complaint was submitted to the Revdex.com, was [redacted] , buy one sandwich and drink and get one free, in Edmonton Centre shopping centre, [redacted] I was told this by the manager at that location I then went to [redacted] in Manulife Centre Edmonton and the coupon would not open and the cashier had no clue about the SUTPIt forced closed my [redacted] more than times and then froze where I had to reset the entire phone in order to restore functionThe phone was connected to Wifi and there is a good data plan on the phone, [redacted] ***, [redacted] Final Business Response / [redacted] (4000, 12, 2015/10/26) */ Good morningI believe I responded on a second occasion as well To be clear, SUTP is 100% committed to customer serviceOur business deals with Alberta Schools daily and as the General Manager for the past years, SUTP is very careful to conduct it's business with complete integrity and a total commitment to its credibility within the school system and throughout Alberta communities Any customer not happy with their SUTP purchase may receive another product or another form of the product at any time while keeping the product or version they purchased We apologize for any inconvenience or product issue a customer incurs, and are totally committed to their satisfaction To request a refund on the value of a coupon offered in the SUTP program is however unreasonableTo imagine opening up this important annual community support program for over years to handing out monies never generated by the program would surely end our ability to help Alberta schools and communities The customer may keep their product and permit SUTP to support this brand new form of family fundraising and saving money as it grows to become the primary way we shop Please contact me personally at any time to accept any form of SUTP product gift with our sincere apologies that this customer's SUTP experience has not been satisfactory to them And we accept any ideas to better serve you as a customer or the program or products going forward Thank you for your support, Gary V [redacted] General Manager SUTP Ltd

Complaint: ***
I am rejecting this response because:It's insulting to have been charged anything for the month I never used the service. It's even more insulting to offer me less than half of my money back. We are not talking 100's of dollars, only $32.42, and you offer me a $credit. Is it worth losing even just ONE potential customer for $or maybe multiple? Thanks again for begin so sensitive to the death in our family and screwing it to us in our time of need. This is NOT about the money for me, this is to get the message out to potential customers, that CULLIGAN is only worried about taking money out of your wallet at any cost, even death. This is a horribly non compassionate company most likely run by the devil. At this point, even if I am offered a full refund, I will most likely reject it, I feel people need to know who CULLIGAN really is. Lastly for those who may be reading this shortly I want you to know, this whole problem revolves around me unable to provide a day notice of termination of service, due to a family death in another state. I also want to make you aware my RO unit broke about or months into my service(think about that, brand new equipment, malfunctioning after just a short time), I called them to have them send someone out, NEXT DAY a technician came out!!!! BUT A DEATH IN MY FAMILY MEANS NOTHING TO CULLIGAN! I honored my full year contract, I paid in full every month, I even understood they would not pro-rate for the month I moved out, but they screw me on a technicality and charge me for another month because I couldn't provide days notice. CULLIGAN couldn't have made it clearer to me....THEY DON'T WANT MY BUSINESS.
Regards,
*** ***

2-22-16To whom it may Concern:RE: *** ***Customer called in, 1/4/16, to have his RO removedHe needed task completed in less than hoursEquipment removed 1/5/Customer's balance for January, when equipment was in his possession and use, $ In lieu of customers circumstance a credit
of will be issuedPlease notify with contact information to process refund

Complaint: [redacted]
I am rejecting this response because:AGAIN, CULLIGAN is one of the greediest and most despicable companies I've ever encountered.  They would rather have their staff spend hours researching this case rather than provide me with a $32 refund from the theft they incurred on me unjustly.  They would rather go into detail explaining the system wasn't "Broke" it was just "Clogged".   To me, if water doesn't come out of the spigot, IT'S BROKEN!   It needs to be serviced.   If anyone reads this and goes with them don't say you weren't warned.   They stole from me, they will steal from you.  My recommendation is to boycott CULLIGAN and spread the word. 
Regards,
[redacted]

Compliant: [redacted]Culligan understands a death in the family can be upsetting, but any terms were stated in a signed contractual agreement. The equipment was in the customer's possession for 5 days into the next billing month, before any notification was received by Culligan. (Charges apply)Any refund or partial refund by Culligan will be denied, per the customer's latest request.As for comments concerning "RO unit broke about 8 to 9 months into my service".The RO did not break, the filters were clogged and needed replacement, usually this filter replacement is completed annually under the scheduled service program we provide at no charge, but occasionally due to water conditions in certain areas, it may be required sooner. In this case that service required and provided by Culligan the following day after receiving the call, at no charge.

Initial Business Response /* (1000, 5, 2015/09/17) */
Contact Name and Title: Gary V[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sutp.com
SUTP is very much committed to customer satisfaction and is always happy to replace product immediate when concerns arise. However, SUTP also...

very much appreciates the opportunity to correct service errors. In the case of this complaint there are no specifics to the customer concerns. Please provide SUTP the advertisers who the complaint suggests did not comply with redemption per the terms of their participation? As well, please provide instances or some proof of contact with SUTP that was not responded to so that we may address this internally with the correct parties. Thank you very much for taking the time to express concerns that may help SUTP improve its products and services.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All information was given on the website within the "send us a message" field. This feature does not give a reply to sender. I filled the form out until completion and in both instances the feedback form does not confirm that a message was sent either on the screen or to the senders email. It simply states if mandatory information was sent and then resets if all information was correctly loaded.
The first message was sent 3 or 4 Sept 2015 the sencond message was sent no later than 10 Sept 2015 [redacted]
On both occassions I gave specific examples, such as, a $5.00 off coupon was not honoured at [redacted]. The Seller stated that "they do not accept electronic coupons". [redacted] at [redacted], Edmonton, [redacted]. This occurred with a person that I sold too. His App also would not display on his [redacted] and continually states that the mobile app cannot open and has suddenly stopped working. He cannot open a single coupon and has not been able to. This is true for both [redacted] and [redacted] customers that I have sold to. The [redacted] software that he is currently running is the exact same as mine, they are company phones and he is our IT manager. The other two customers are [redacted] 5 and 6 users. I also cannot open the app on my [redacted] 4.
The vendor that I tried to use the coupon at Monday of this week, 14 Sept 15, which is when my complaint was submitted to the Revdex.com, was [redacted], buy one sandwich and drink and get one free, in Edmonton Centre shopping centre, [redacted] I was told this by the manager at that location.
I then went to [redacted] in Manulife Centre Edmonton and the coupon would not open and the cashier had no clue about the SUTP. It forced closed my [redacted] more than 3 times and then froze where I had to reset the entire phone in order to restore function. The phone was connected to Wifi and there is a good data plan on the phone, [redacted].
Final Business Response /* (4000, 12, 2015/10/26) */
Good morning. I believe I responded on a second occasion as well.
To be clear, SUTP is 100% committed to customer service. Our business deals with Alberta Schools daily and as the General Manager for the past 22 years, SUTP is very careful to conduct it's business with complete integrity and a total commitment to its credibility within the school system and throughout Alberta communities.
Any customer not happy with their SUTP purchase may receive another product or another form of the product at any time while keeping the product or version they purchased.
We apologize for any inconvenience or product issue a customer incurs, and are totally committed to their satisfaction.
To request a refund on the value of a coupon offered in the SUTP program is however unreasonable. To imagine opening up this important annual community support program for over 32 years to handing out monies never generated by the program would surely end our ability to help Alberta schools and communities.
The customer may keep their product and permit SUTP to support this brand new form of family fundraising and saving money as it grows to become the primary way we shop.
Please contact me personally at any time to accept any form of SUTP product gift with our sincere apologies that this customer's SUTP experience has not been satisfactory to them.
And we accept any ideas to better serve you as a customer or the program or products going forward.
Thank you for your support,
Gary V[redacted]
General Manager
SUTP Ltd.