StudentUniverse

[redacted],  We apologize for any inconvenience caused to you and your son during this difficult time. We have forwarded your complaint to our travel services team and is currently being reviewed. We will update you via email as soon as we get an update regarding your refund claim. Please do...

bear with us as we work towards a favorable solution to this unfortunate circumstance.  Thank you and Regards,

Hi Revdex.com,  We've gone through the logs again and confirmed that there was no error when XLQAYF was booked and finalized.  However, for XXPJDE, there was an error when finalized. We are currently communicating with the passenger to confirm cancellation so we can issue the...

credit for the ticket's value. Thanks

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]