Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
I have read the response from the business and I disagree. I have emails saved from the company and they are from before the engagement session ever took place and I have the engagement picture proof email saved. Other than that we have had no form of email contact until the day I emailed with my complaint which I also have record of. As far as phone contact I have record of the multiple times I called the business after the engagement session and getting the online proofs. I did not leave messages every time however I did leave two. As I stated I left one which was returned but I was unavailable so I called back and left another voicemail apologizing for missing the call and asked for another call back. The second voicemail was never returned. Texting also only took place the day of the engagement session. After the engagement session and getting the online proofs I could not get ahold of the business even though I left the two voice mails because I had a question about purchasing the pictures. I never had a formal consultation I only met them at the engagement session so I'm not sure what consultation they are speaking of. I understand doing a lot of weddings they cannot be at the studio all of the time but they did at one point state business hours on their voicemail. I only got another photographer because I had called so many times and even went to the business during the hours I had heard on the voicemail and the appointment only paper was on the window. I disagree with what the studio is saying because we have not had contact multiple times. We have not had conract since I got the email with the proofs. I however no longer wish to go any further with my complaint other than stating that I disagree. The owner agreed to waive the engagement session fee when we spoke the day I asked for my money back so I will leave it at that and at least thank her for waiving the fee and for her time at the engagement session despite the issues afterward.
Regards,
[redacted]
This customer is surely stretching the truth. We are a by appointment only Studio however we make ourselves available mostly Wednesday through Friday. When our brides sign an agreement with us we provide them with all available forms of communication from email addresses to our company and personal...
cell phone numbers and she had been provided all of this with opportunity to contact us. We have had prior issues where customers have sounded off concerning lack of ways to reach out and communicate with us so we view our email every day and answer all calls (even blocked numbers) on our personal phones and have had no issues communicating with our clients since. This customer was calling our studio several times and in her own words “because we didn’t answer she just hung up and never left a message”. I asked her how we were to know of her need to speak to a member of our team if she never left a message or contacted me on the number I called her from. She admitted she was at fault for leaving no message and didn’t realize we may be with a client in the filed with no access to this line. To all clients coming in for the first consultation it is stated that we are not always at the studio and at that time we share all other forms of contact for all members of our staff. We are not your standard photography studio dealing mostly with weddings and events therefore we do not keep standard business hours.
Along with the accusations of no contact this customer also had no rights to the pictures and it would be bad business for us to turn down any opportunity for a sale. We have been in contact with this client via text, email and by personal cell phones on numerous occasions. We believe this customer is attempting to gain her deposit back due to her last minute change to a different Photographer. We accept no fault in this claim knowing she has been provided with any and all forms of contact and used none other than the one she claims to have used ignoring the practices of today’s society in leaving call back information. We hate to lose her business and have since offered her a couple of prints in good business however a deposit will not be returned as she is held to the obligations stipulated in the contract and owes Studio3 $300.00 deposit as well as an $300 cancellation fee for the Engagement session that has already been provided, due to her choice to cancel.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
I have read the response from the business and I disagree. I have emails saved from the company and they are from before the engagement session ever took place and I have the engagement picture proof email saved. Other than that we have had no form of email contact until the day I emailed with my complaint which I also have record of. As far as phone contact I have record of the multiple times I called the business after the engagement session and getting the online proofs. I did not leave messages every time however I did leave two. As I stated I left one which was returned but I was unavailable so I called back and left another voicemail apologizing for missing the call and asked for another call back. The second voicemail was never returned. Texting also only took place the day of the engagement session. After the engagement session and getting the online proofs I could not get ahold of the business even though I left the two voice mails because I had a question about purchasing the pictures. I never had a formal consultation I only met them at the engagement session so I'm not sure what consultation they are speaking of. I understand doing a lot of weddings they cannot be at the studio all of the time but they did at one point state business hours on their voicemail. I only got another photographer because I had called so many times and even went to the business during the hours I had heard on the voicemail and the appointment only paper was on the window. I disagree with what the studio is saying because we have not had contact multiple times. We have not had conract since I got the email with the proofs. I however no longer wish to go any further with my complaint other than stating that I disagree. The owner agreed to waive the engagement session fee when we spoke the day I asked for my money back so I will leave it at that and at least thank her for waiving the fee and for her time at the engagement session despite the issues afterward.
Regards,
[redacted]
This customer is surely stretching the truth. We are a by appointment only Studio however we make ourselves available mostly Wednesday through Friday. When our brides sign an agreement with us we provide them with all available forms of communication from email addresses to our company and personal...
cell phone numbers and she had been provided all of this with opportunity to contact us. We have had prior issues where customers have sounded off concerning lack of ways to reach out and communicate with us so we view our email every day and answer all calls (even blocked numbers) on our personal phones and have had no issues communicating with our clients since. This customer was calling our studio several times and in her own words “because we didn’t answer she just hung up and never left a message”. I asked her how we were to know of her need to speak to a member of our team if she never left a message or contacted me on the number I called her from. She admitted she was at fault for leaving no message and didn’t realize we may be with a client in the filed with no access to this line. To all clients coming in for the first consultation it is stated that we are not always at the studio and at that time we share all other forms of contact for all members of our staff. We are not your standard photography studio dealing mostly with weddings and events therefore we do not keep standard business hours.
Along with the accusations of no contact this customer also had no rights to the pictures and it would be bad business for us to turn down any opportunity for a sale. We have been in contact with this client via text, email and by personal cell phones on numerous occasions. We believe this customer is attempting to gain her deposit back due to her last minute change to a different Photographer. We accept no fault in this claim knowing she has been provided with any and all forms of contact and used none other than the one she claims to have used ignoring the practices of today’s society in leaving call back information. We hate to lose her business and have since offered her a couple of prints in good business however a deposit will not be returned as she is held to the obligations stipulated in the contract and owes Studio3 $300.00 deposit as well as an $300 cancellation fee for the Engagement session that has already been provided, due to her choice to cancel.