Studio 3

Initial Business Response / [redacted] (1000, 5, 2016/09/16) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @corwinauto.com Mr [redacted] ***, Corwin Dodge has a signed credit applicationThis form is to gather information to obtain to submit to various lenders for approvalsIt was our understanding to submit your application to the lenders to get the best terms availableOur intention was only to help the two of you gain your best optionsAny confusion we apologize Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have heard all about the singed credit appfrom the very heated arument I had with one of your credit guys ( [redacted] I belive)the facts are still the same It was very and vocal to the sales man [redacted] you are not to run my credit at all find the folks that were sitting with the sales man next to us I said it so many times the guy started shaking his headas far the ony document I signed It was singed in the wrong spot but per [redacted] that was fine it was just for in house use so you people could get pay off of the Ford so if you have a singed credit app I will say it again either you guys forged it or it is singed in the wrong spot and I was lied to.I will also add that I called several times wanting to speak with the G.Mnever got just kept getting the finace guys that would just say we will solve this just come buy the car I have no dought that had I not been through I.Dtheft and now have credit monitoring I would have never known what happened and that you all were hoping your deception would not be known.I also never returned like your finace guy said another lie so explain the hard hits he did Three days after I was there I was there 9-9-you ran me again 9-13- Final Consumer Response / [redacted] (4200, 19, 2016/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) We get it corwin dodge is and will stick by your employees gain private personal information there will never be a resolution due to the fact your office/company refuse to return calls and never allow a person to speak to the person or persons we ask for I also requested to have this signed authorization faxed to my attorneys office after we made contact with a sales person that gave us in confidence truths on how several sales persons play tricks with words to get what they may need when a possiable sale is reluctant to sign,give needed info or follow thru with a sale some of them not being leagle for person to do and could lead to tickets for failure to register a car/truck when due by law BUT why would you care you got a SALE!!you have my number and my attorney's phone number we have left many messages Final Business Response / [redacted] (4000, 16, 2016/10/11) */ As stated prior, Corwin Dodge of Springfield, gained a signed credit authorization to obtain available term through various lenders for the purpose of discussing payment options

Initial Business Response /* (1000, 5, 2017/03/06) */
Contact Name and Title: *** ***
Contact Phone: XXX XXXXXXX
Contact Email: ***
We have tried to align body panels for customer satisfactionIf there is still an issue with the vehicle I would ask ** *** to
contact me directly *** *** (XXX) XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2017/03/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You did send it to a body shop, yesThe issue I brought to the service department's attention was not addressed (the rear of the door not being aligned / sticking out)They worked the front quarter panel to appear flush with the front side of the doorNo one ran this by me before proceeding
Per the body shop, alignment was not the issueThe issue is that the door is warped and needs extensive workYour service department made no mention of it any of the times I brought it in
I would not have approved modifying a good part to match a damaged partThat is likely more money out of my pocket when I take the car in to have the door fixed
I expressed this when my car was returned to me and was told I would receive a callbackI did not receive any sort of contact regarding the issue after that point
Direct and timely communication has been a major issue in my dealings with CorwinPhone calls have a tendency to not be answered and messages not returnedI only have so much time to sit in your waiting roomThis is why I am now contacting you in writing
Final Business Response /* (4000, 9, 2017/03/08) */
As mentioned earlier, My name is *** ***I requested *** *** to contact me directly so we could discuss his vehiclePlease reach out to meMy goal is to provide a great experience

Initial Business Response /* (1000, 12, 2016/02/29) */
We have resolved all Mr *** regarding Key Fob and service to his truck as of 02/26/
Initial Consumer Rebuttal /* (3000, 14, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have
received key fob after weeks of continuing to ask and talking with general manager and salesman together however issues with the engine light in the ram have not been resolved at this timeHowever I'm trying to resolve issues with the money loss on the trading of a XXXX X/ton ram purchased new cause of issues mentioned in a previous statement
Final Business Response /* (4000, 19, 2016/03/09) */
Mr *** *** Thanks for letting us get the issued resolvedIf you need anything in the future please let us know again to take care of the issueThanks again for the business
Final Consumer Response /* (4200, 21, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that part of the problem has been resolved however once again the equity loss on a new 3/ton that the service department continued to say nothing was wrong with the engine noise and the way the truck handled on the highway and never drove truck at all to see how it performed put me in a situation to where I wanted to get out of itI feel that the transaction should have been more in my favor than the dealership because of the actions of the service departmentI would like to see this issue get resolved and the equity loss go back into the vehicle I have nowAs far a being a customer I feel that I still got the short end of the stick with the transactionDealership didn't loose anything at all

Initial Business Response /* (1000, 5, 2017/04/26) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@***.com
The correct vin number is on all the documents provided by *** DodgeThe incorrect MSO was given to customer at time of saleAt
present time, the State of Missouri has requested one more document to be signed by Mr ***Our title clerk left a message yesterdayI tried to call today and received a busy signalIf I could get a call back so we can schedule a time we can get this final document signed, the title will be issued by the State of MissouriSincerely apologize for the problems*** *** (XXX) XXX-XXXX

Initial Business Response /* (1000, 5, 2015/07/10) */
Contact Name and Title: *** *** GSM
Contact Phone: XXX XXX XXXX
Contact Email: ***@corwinauto.com
Corwin Dodge has had authorization from Chrysler warranty claims, to completed various issues with the Dodge Dart in question
At present Chrysler has authorized an additional repair to correct the issueMr *** *** may contact me with any additional questions *** *** (XXX) XXX-XXXX

Initial Business Response /* (1000, 5, 2017/03/06) */
Contact Name and Title: *** ***
Contact Phone: XXX XXX-XXXX
Contact Email: ***
*** *** Corwin Dodge had the vehicle in question advertised as a "Base Model: Tacoma on all the various websitesThin
includes our website, cars.com, Autotrader etcThe vehicle does have upgraded wheelsPlease feel free to call me with any questions

Initial Business Response /* (1000, 5, 2015/11/11) */
Contact Name and Title: *** ***
Contact Phone: XXX XXX XXXX
Contact Email: ***@corwinauto.com
I spoke with Rita *** XX-and talked about the concernsMs *** is going to call me to schedule a time to bring the
vehicle back to have it properly looked atI would be happy to pay for her fuel for the time and trouble this has causedRita *** can call me anytime to help her with her needs *** *** (XXX) XXX-XXXX

Initial Business Response /* (1000, 5, 2016/11/25) */
Customer purchased used 2015 Jeep Cherokee from Corwin Dodge on April 2, 2016 with approximately 25,000 miles on it. On September 2, 2016 customer brought the vehicle in stating that there was a rapid response transmittal that needed to be...

performed on their vehicle which required replacement of the engine. We obtained authorization from [redacted] to replace the engine and scheduled the repairs for September 26,2016. Between those two dates we were inundated with heavy engine work in our shop and did our best to accommodate all customers in as short a time as possible. We provided the [redacted]s with a rental vehicle at our expense for the duration of the job. During my conversation with the customer on November 19, 2016, the customer voiced their concern to me that they had been told repeatedly that their vehicle would be done in two days. I apologized and explained that the vehicle could not be done in two days prior to our conversation on Saturday, November 19, 2016 as the engine was not put into the vehicle until Friday, November 18, 2016. I explained that the technician was working on his vehicle exclusively for two days and it would take another two days to get it done. Mr. [redacted] repeatedly told me that he could have replaced an engine in this vehicle in 8 hours. I explained that my experienced tech would take at least a week to do these repairs if everything went perfectly and there weren't vehicles ahead of his. Additionally, Mr. [redacted] indicated that he felt we damaged his vehicle which is why it is taking so long. I explained to him that the vehicle was not damaged in any way and I would email a picture to him of the current status of his vehicle to show him that it is on the lift being worked on. He said he did not want a picture. As of today, Friday, November 25, 2016, the vehicle is completed and awaiting a return phone call from the customer so we can either bring the vehicle to him or have him pick it up. I have reached out twice to the customer. Once on November 23,2016 and once on November 22, 2016.
Initial Consumer Rebuttal /* (2000, 7, 2016/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/09/16) */
Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@corwinauto.com
Mr [redacted],
Corwin Dodge has a signed credit application. This form is to gather information to obtain to submit to...

various lenders for approvals. It was our understanding to submit your application to the lenders to get the best terms available. Our intention was only to help the two of you gain your best options. Any confusion we apologize.
Initial Consumer Rebuttal /* (3000, 7, 2016/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have heard all about the singed credit app. from the very heated arument I had with one of your credit guys ([redacted] I belive)the facts are still the same It was very and vocal to the sales man [redacted] you are not to run my credit at all find the folks that were sitting with the sales man next to us I said it so many times the guy started shaking his head. as far the ony document I signed It was singed in the wrong spot but per [redacted] that was fine it was just for in house use so you people could get pay off of the Ford so if you have a singed credit app I will say it again either you guys forged it or it is singed in the wrong spot and I was lied to.I will also add that I called several times wanting to speak with the G.M. never got just kept getting the finace guys that would just say we will solve this just come buy the car I have no dought that had I not been through I.D. theft and now have credit monitoring I would have never known what happened and that you all were hoping your deception would not be known.I also never returned like your finace guy said another lie so explain the hard hits he did Three days after I was there I was there 9-9-16 you ran me again 9-13-16
Final Consumer Response /* (4200, 19, 2016/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We get it corwin dodge is and will stick by your employees gain private personal information there will never be a resolution due to the fact your office/company refuse to return calls and never allow a person to speak to the person or persons we ask for I also requested to have this signed authorization faxed to my attorneys office after we made contact with a sales person that gave us in confidence truths on how several sales persons play tricks with words to get what they may need when a possiable sale is reluctant to sign,give needed info or follow thru with a sale some of them not being leagle for person to do and could lead to tickets for failure to register a car/truck when due by law BUT why would you care you got a SALE!!you have my number and my attorney's phone number we have left many messages
Final Business Response /* (4000, 16, 2016/10/11) */
As stated prior, Corwin Dodge of Springfield, gained a signed credit authorization to obtain available term through various lenders for the purpose of discussing payment options.

Initial Business Response /* (1000, 5, 2016/06/23) */
Contact Name and Title: [redacted]
Contact Phone: XXX XXX-XXXX
Contact Email: [redacted]@corwinauto.com
The Jeep Grand Cherokee was brought into the Service Department to have a drive line concern addressed. The diagnosis was the Jeep...

needed a new transfer case. Customer declined repair. The vehicle was locked and stored in the back parking lot for over a month. The back parking lot is locked every night. They came to pick up vehicle with a trailer, in which it was discovered the vehicle was not here. We still have the keys provided for the service repair. Mr [redacted] may contact [redacted] at (XXX) XXX-XXXX to discuss further.