Studio 6 Extended Stay

*** called AA Richards for outside unit not running at *** *** *** *** *** ** ***, USAThe technician preformed a diagnostic test, outside unit wasn't getting voltageShe needed a new motor and the technician had one in his truckHe took it apart, brought it to his truck and
found out it was one that needed to be picked up from a supplierShe called him for a price for a new unit and said she would have to check with her husbandShe called back, after speaking with her husband, and said she can have another company replace the motor for free under warranty and cancelled after agreeing to have AA Richards fix itThe reason of cancellation was due to a contract with another company, her husband informed her of The tech had the part to match it up at the supplierHe returned the part as soon as he could to the location

The A.A Richards team apologizes that *** *** felt he had a bad experienceHowever, our company was asked to come to *** *** home to repair an air conditioning unit, which was blowing warm airA.A Richards sent a qualified HVAC technician to *** *** on home on June 24th
The technician noticed the wires were not connected, and they did attempt to reconnect the wiresHe also felt that there may have been leaks that should be tested forFollowing inspection of the unit the technician felt that the unit was not worth attempting to repairThen suggested to *** *** that he consider obtaining a new unit, our technician then quoted *** *** $3,and our technician also offered a payment plan to help *** *** due to his finances*** *** was not interested in our suggestion, and wanted our technician to leave the unit as it wasSo our technician charged for the service call and leftThe total for the service that day came to $80.00, which was paid for by check. To accuse our qualified technician of destructing a unit that was not working correctly when our technician arrived is illogicalWe do not take responsibility for a unit that we went out to repair and were told to leave it as isSo we charged a diagnostic fee, which we are holding until this is resolvedOnce again, we do apologize that *** *** felt he had a bad experienceHowever we feel that our team at AA Richards has done everything correctly

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thanks for your help in resolving this open matter.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
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[redacted]

Before we spoke with [redacted] wanted the whole service for free. That was the last we heard from [redacted] said they only cover the capacitor. Not all parts are covered under the warranty. We are sorry for the inconvenience, please see attachment for refund slip.

[redacted], the AA [redacted] team apologizes for the confusion that you may have.You appear to be under the impression that our company has installed/ replaced the furnace in March 2013. However, this statement is untrue according to our records, we have no record of our company installing a...

furnace at your location.  In 2013 the furnace had a clogged chimney which, the fire department was notified resulting in the notification of New Jersey Natural Gas. This chain of events resulted in your gas meter to be shut off. Our company ran all new flu type B vent from your furnace through your room. The cost of that job was $1,400.00. This was the only job that A.A [redacted] has completed at [redacted] On December 20,2015 you called our office for a no heat repair request. Upon arrival the tech found the unit needed a new flame sensor, a sign of lack of maintenance. According to our records the last time it was serviced was March 2013. To avoid problems like this, you must have your unit service every year. We offer annual maintenance agreements to prevent these problems (like changing the oil in your car.) The service/diagnostic charge and flame sensor required to get the heat back in working order came to $220.